Sears’ earnings are down 99% and there’s really no denying that something is going wrong with the retailer. Same store sales, the most important indicator of the health of a store, fell 4.2 percent in the third quarter.
Sears Holdings (which includes Kmart) “earned $2 million, or 1 cent per share, compared with $196 million, or $1.27 per share, in the quarter a year earlier. Sales slumped 3.3 percent, to $11.5 billion,” says Portfolio.
What’s the problem? Why aren’t you shopping at Sears? Is it the website? The store itself? The prices? The horrendous customer service? The repair devision? The stupid logo? Are you just broke?
Tell us! What’s wrong with Sears?
Sears Falls Hard [Portfolio]
(Photo:AP Photo/Gregory Bull)
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I was just at sears and i wanted to buy a water filter. We were alos looking at lawnmowers. We were there looking at mowers for at least 20 minutes, nobody even offered to help us. We went for the filter abd almost paid for it but, we got a thing in the mail for some money off. It didn’t work so we went to another checkout and asked for the manager and all they said is, “Uh… We don’t know who it is at this time.” We just left. Sears don’t give a crap about (most) of their costomers.
My husband had a Kenmore washer purchased from Sears when we married, it needed repair. I called and was told it would take 4 days for an appt and was given an 9 hour window. The appt date comes and I wait 5 hrs, I see the Sears truck drive by twice but it doesn’t stop and no one calls. I call to verify arrival time and the jerk on the phone couldn’t speak english clearly, I asked where the call center was located and was hung up on. I called back, asked for a manager, yet another english challenged individual starts drilling me with questions, I insisted on speaking to a manager. FINALLY someone that speaks english gets on the phone and they proceed to tell me that no appt was made when I initially called and I was offerred an appt 2 weeks out from my initial call. I was livid that I had wasted an entire day waiting for an appt that was never scheduled and had been hung up on. I also complained about the inability of the phone staff being able to communicate clearly in english and was advised by the sears “manager” that I was racist and sears was an EEO, I replied that maybe if their EEO employees could properly speak and understand english that maybe sears wouldn’t have wasted my time and failed to provide any service. I am ready to toss any and every product remotely connected to Sears in the trash and replace it with merchandise from a company that RESPECTS any customer that spends money in their business. Sears is the most unprofessional company I have EVERY encountered and if they close their doors, it won’t have any impact in the retail industry. Shame on you Sears, in this economy, you should not only attempt to provide reasonable service but do it with out insulting your customers.