Shhh! Let's All Get AT&T's Secret Naked DSL

Back in September we gave you some instructions for grabbing AT&T’s secret “naked” DSL, but to be honest, it’s not really that secret anymore, and it seems that people all around the country have been able to get it.

Although AT&T is required by the FCC to offer (for a period of 30 months) unbundled, dry loop, or “naked” DSL to the 22 states that BellSouth used to serve, AT&T’s Ralph de la Vega told the Wall Street Journal that “naked” DSL would be available nationwide by the end of the year.

2008 is looming large on the horizon, so now would be a good time to call AT&T and get yourself signed up, if you’re so inclined.

Here’s how to go about it, according to our AT&T tipsters:

  • Call the AT&T Dry Loop department directly at 888-800-4095
  • Ask to switch to “DSL direct”
  • If they give you a hassle, say it’s a retention offer

    Products Available:

  • Express 1.5/128-384, 23.99

  • Pro 3.0/384-512, 28.99

If you do try to get this deal, please drop us a line at tips [at] consumerist [dot] com, and tell us how it went.

AT&T quietly rolls out reasonably-priced unbundled DSL [CNet]
(Photo:Morton Fox)
PREVIOUSLY: Get AT&T Dry Loop For $23.99
AT&T Promises Nationwide Naked DSL By The End Of The Year

Comments

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  1. iEddie says:

    Free NSA surveillance included too!

  2. MENDOZA!!!!! says:

    I went through the motions, calc’d the numbers, and I made out better by getting their 6mb offering in a bundle.
    Such is life.

  3. weeziek says:

    I actually had this service for two months. I had it for two months rather than one because I was offered the second month for free when I called to cancel. We also used their ‘security suite’ and got some nasty malware. I cancelled it w/i the second free month and still get bills – oh how my blood pressure rises when I have to call every month to get it straightened out. Also, with the $10 DSL, you have to buy the modem, where if you sign up for the next level of service, it is free. So it is really a wash. I should have trusted my instincts and done what we ended up doing from the start – switched to our local carrier. We now get a real live local person who knows what they are talking about when we call!

  4. Jeff_McAwesome says:

    I have a question that is barely related to this post. Why are websites now writing out email addresses like: tips [at] consumerist [dot] com ? Why not write the much easier tips@consumerist.com ?

    Is it to prevent spam?

  5. SpdRacer says:

    I think I may have to switch when my current naked contract runs out, faster speed and lower priced, can’t beat that with a stick.

  6. nickripley says:
  7. DarthSensei says:

    @Jeff: Yes, it is to prevent spam bots.

    Does this naked DSL go along with the $10/month deal on DSL?

  8. RvLeshrac says:

    @Jeff_McAwesome:

    Yes, it is. It doesn’t really work, though (there’s a big mailto: link in the upper-left corner, for one thing, though that’s really irrelevant).

    Dig up the FTC Spam Forum videos (I have the whole collection, made me some CDs. :p), and you’ll see several discussions of obfuscation. The gist of it is that it makes things harder for spammers, but they always (eventually) win out.

    The ideal method is to use “tips@you-need-to-remove-this.consumerist.com” or other such captchas. It is easy to design a spam crawler that turns [at] and (at) and {at} into @s, but it is much more difficult to design one that removes false information from the address.

  9. Seth L says:

    Just tried the 888 number, was connected to an Ohio-only call center. Suggested checking the website.

    Looks like the Northwest is SOL…

    Nice customer service rep though.

  10. RvLeshrac says:

    @RvLeshrac:

    Err… should also be noted that anyone with a decent knowledge of piping and basic GNU coding tools can easily weed out the “bad” addresses from a list. Most spammers won’t bother, though, as a ‘random’ crawled list is nowhere near as valuable as a list from a company that has obtained ‘Share my email address with selected partners’ checkboxes.

  11. miran says:

    Tennessee is charging 43 for the 3.0 – still cheaper than keeping the cable as I’m now watching Over the air HD. Call the number above and ask them to connect you to your region. Every other time I called the Tennessee region before they blew me off.
    The lady I talked to was really nice about connecting me up with the right office. Particularly, after I told her I had gotten the run around previously.

    I ditching the Comcast. As soon as our local power company starts their fiber service, I’ll be ditching ATT.

  12. miran says:

    @iEddie:
    Doesn’t ATT own much of the big connections anyway? And therefor can snoop with out any help from you?

  13. jpmoney says:

    Any idea if static IPs are available this way?

  14. clayfree says:

    2 months ago I receiver false charges for phone calls (I use Skype so I don’t even have phones connected to AT&T) at my house. When speaking to the customer service rep I asked about Naked DSL and she told she knew nothing about it. Now I have been asking for about 6 months with no results. I did some googling and found a number to order Dry loop DSL. When I called and inquired the next csr told me no problem but I would have to be without service for 10 days, I questioned he at length and still got the same answer, 10 days. Back to more googling and I learned the downtime was actually a few hours to 1 day. I called for the third time and went through the order process, this time no mention of downtime. At the nd of my order she informed me that the system was down and she couldn’t enter my order but would do it when everything came back up. You guessed it, I never got an e-mail.

    At this point I really questioned staying with a company that would outright lie to me to keep me from changing services. I tried and experiment. I ordered from our local cable ISP (Roadrunner) and scheduled an install. Now I had a contest and the first one at my door wins! Roadrunner followed up the web order with a call and even moved up my install date.

    I’ll bet you can hardly wait for the results. Well. the next Tuesday Roadrunner shwed up and 45 minutes later I was free of AT&T!

  15. DallasDMD says:

    Anything for those of us in SBC/Texas land?

    I’m paying $47/month for cable but I don’t need 7mbps down. I’d love to pay $30 for half speed. Since I already have a cell phone, I have no intention of paying for an extra phone line I don’t want.

  16. smartwatermelon says:

    The RSS comment feed for this article is broken. The “title” element contains an unescaped ampersand that should be replaced with the ampersand entity “&”.

  17. smartwatermelon says:

    @smartwatermelon: The commenting system rendered the ampersand entity. It should be “& amp ;” without quotes.

  18. e_cubed99 says:

    I’ve had this for 2 months and pay exactly $28.99. They call it ‘dry-loop’ though. It’s a good deal, especially considering my other option is comcast. I didn’t know this was supposed to be some kind of hidden deal. They outright offered it to me when I called.

  19. cooldood says:

    that number is for people in Cleveland…

  20. braindesign says:

    so does this offer work for new customers?

    i’m currently without home internet and have a few issues with returning to my previous provider, i’ve made fruitless attempts to call ATT to inquire about this product only to get the typical run-around

  21. billy says:

    Warning: they want you to buy their modem for this (around $62).

    They wanted me to buy their wireless router for even more money, but I insisted that I could just use my own wireless router. WELL, I’m having trouble networking now with AT&T. Can’t get my router to work with the service. I think I might go back to my old ISP.

  22. forelsu says:

    In Tennessee, I was offered dry loop DSL (3.0) for $28.99 + $14 dry loop surcharge = $42.99. However they had a new bundle available that included the basic phone line with 3.0 DSL for $44.53. With the dry loop DSL I would lose my DirecTV $5 credit, so it made sense to go with the basic phone with 3.0 DSL bundle. Until Tennessee doesn’t hit you with the $14 dry loop surcharge, the bundle is better (especially for DirecTV users).

  23. BigHeadStu says:

    Pardon the noob-ish question…

    Currently on comca$t and hate it…considering the switch to DSL, Verizon is the obvious local player.

    My big question here is, how does this At&t thing get around the maximum distance from the central office limitation. They don’t seem to have any sort of presence around here (Northern VA), so I am confused.

  24. theblackdog says:

    If they start offering this in my area, I hope it forces Verizon to drop their prices on their dry loop DSL, currently I’m paying $41.99 for 3.0/768.

  25. Trai_Dep says:

    @Jeff_McAwesome: Yup, it’s to prevent spambots from harvesting the emails and bombarding the poor, overworked wretches of Consumerist.

    Thanks for completely bypassing it by using “@” and opening Consumerists legs wide to violation.

    Guess we know who’s getting a BIG lump of coal, lovingly embossed with The Consumerist logo this Dec 25th…

  26. miran says:

    The offer for me came with Static IP, make sure to inquire.

  27. souhaite says:

    Just called in after this post appeared – they dawdled a little, but ultimately dropped my 3Mb dry loop service from $45 to $29. Fantastic!

  28. RvLeshrac says:

    @rubinow:

    I seem to recall having to set the router (and, of course, DHCP) to 192.168.2.XXX

    If you have a Westell modem.

  29. juniper says:

    I had no problem signing up at all for the $23.99 version in Chicago. They call it “dry loop” and you connect with their “dry loop department.” It’s been going fine for two weeks.

  30. arkitect75 says:

    Hey all. First time posting, w/ a question. I’ve got AT&T DSL Ultra (1.5MB for $32.99/month) and even though I’m in a very populated area (Miami, FL) the phone lines are so bad here, that my 1.5MB download averages around 875Kb typically. To add insult to injury, Ultra is the fastest service I can get due to the crappy lines. I’m looking at (insert scary music here) Comcast cable modem since it’s faster, but I’m scared that my 6MB will be closer to 2MB due to bad lines again. Any ideas?

    Thanks in advance.

  31. navstar says:

    I called the number, but they didn’t serve my state (Kansas), but they were super helpful and tranfered me to a number that could. Took about half an hour to set it all up (mostly hold time). I was really surprised how friendly and helpful all the phone staff was — they were more than happy to give me naked DSL! Zero guff. I’ll be saving more than $20/month over my Cox cable modem! Thanks Consumerist and AT&T!

  32. navstar says:

    Oh, by the way, it’s month-to-month! No contract to sign! WOW! The way it should be!

  33. bugbiteme says:

    I called AT&T twice and I was told by two different customer representatives that even though I have an existing land-line with DSL service, and the dry-loop DSL is offered in my area, I am not able to get it. Huh? Each customer service representative I spoke with told me the same thing but could not explain why I couldn’t get the service. The closest I came to any explanation is that AT&T only has a finite amount of dry-loop DSL lines and they are all used up in my area. I feel that AT&T’s statement of offering this service in my area is misleading, since they don’t offer it to all customers. Neither customer service representative made any mention of AT&T increasing the number of DSL lines in my area in the future and/or made an offer to call me when a direct DSL line becomes available.

    I even talked to a customer retention representative. Both she and the first person told me the same thing: that the service is available in my neighborhood, but I cannot get it.

    On a side-note, each customer service representative at AT&T quoted me a different price for the same dry-loop DSL service. Strange.

    Luckily Surewest offers direct fiber-optic DSL in my neighborhood, so I may pursue that option and drop AT&T all together.

    Thanks for “choosing” AT&T!

  34. othium says:

    I have been a DSL subscriber with Qwest before switching to ATT cable internet after getting inconsistant speeds and rude customer service.

    It’s been several years now and I haven’t had more than one hour of downtime. No complaints over the customer service so far. I guess I just got lucky…

    (Still very tempted to try this naked DSL service due to the savings involved..)

  35. FightOnTrojans says:

    Hmm… signed up for DSL last year through AT&T/SBC when they had the $12.99/month for 1 year promo going on. It was supposed to reset to $25.99/month (I think) last month. About 1 month before the reset date, they sent me an email telling me that it will only reset to $19.99/month. Guess I made out ok. I don’t get the blazing speeds that some people talk about, but I don’t need it either. Never had any downtime, and never had any problems.

  36. westridge99 says:

    I live in Northern California, about 50 miles North of SF.
    I called 800-288-2020 and asked for DSL without a Phone Line.
    They didn’t argue with me at all! In fact, the operation was painless.
    I asked for the cheapest plans and the CSR offered:
    1.5MBPS download speed for $25.00/mo with no contract. The CSR called this “Express”.
    768Kbps download speed for $20.00/mo with a 12 mo contract. The CSR called this “Basic”.
    There were 3 and 6Mbps plans as well.

    On-line I found these same plans for $35 and $19.95, but they were referred to as “Direct Express” and “Direct Basic”.
    With a phone line, these plans are on-line for $25 and $19.95, being referred to as “Internet Express” and “Internet Basic”.
    Not sure why I got a better deal when I phoned them.

    I had to get a DSL modem/wireless router and self-install CD for $79.99 and $12.95, respectively.
    I will receive a $50 cash-back (actually Visa gift-card) to offset the modem price.
    Although according to CSR its supposed to be only $25 if you order on the phone and $50 if its on-line.
    However, I could only find a $50 cash back for plans at 3 and 6Mbps, and no rebate for lower speeds. Again not sure why I got a better deal.

    But I’m super happy with the deal! Of course, your mileage may vary.