Sears Hangs Up On You Because They Forgot To Mail The Replacement Part

It’s been awhile since we had a good Sears warranty repair horror story, so without further ado:

Over a week ago, before Thanksgiving, our new Kenmore High Efficiency (read: expensive) clothes washer broke. Sears support diagnosed the problem as a single part, telling us that it would be more than a week until they could have a technician come out and repair the unit. We could order the part ourselves, but then we would void our warranty. We chose to have the technician come with the part and fix the machine for us.

On the day the technician was supposed to show up, about 3 hours into their 4 hour delivery window, the tech called and asked us if we had been shipped the part for our machine. I told him I had no idea what he was talking about, so the tech just hung up on me. That’s right, after the Sears technician found out we didn’t have the part, he hung up on me.

I called Sears repair services and they told me that it was standard operating procedure to ship the part directly to the customer. However, Sears picked a delivery date for the part that’s two days after they scheduled repair date.

Sears’ solution? Wait for the part to come since they couldn’t guarantee when we would actually get the part–two days was just a guess–then reschedule for another repair appointment, which could be another wait of a week or more.

I explained I wanted to file a complaint against the tech who hung up on me and was transferred to customer service. I waited on the phone for an hour until I got so frustrated I hung up without reaching anyone.

Why can’t Sears supply their repair technicians with the appropriate repair parts? How long am I going to have to wait to get my clothes washer repaired? Who made the bonehead decision to mail me the part?

Thank you,

Justin

We’ve yet to find an effective tactic for negotiating with the Sears repair division. Letting their CEO know that you need your appliance to, say, refrigerate your insulin, doesn’t work. Blogging about how they refuse to deliver the dryer you ordered sort of works. You could be thankful that your tech didn’t grab your container of olive oil and pour it all over your dishwasher.

In any case, the best advice we have is to try escalating your issue. Has anyone out there come up with a foolproof method for dealing with Sears? Let’s hear about it.

(Photo:SqueakyMarmot)

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  1. gqcarrick says:

    My mom had a problem with her High Efficiency washer (front loading) also. The soap and bleach in the pull out tray wouldn’t wash into the washer. She ended up calling one night and stayed on hold for hours. Finally she called on another phone and got through right away and started complaining quite loudly. Sears has been out here MANY times, basically the whole inside of the the washer has been replaced, things are always breaking on it. Sears has gotten to the point that they have told my parents they refuse to come back out to fix the thing. I am sure they could have just as easily replaced the whole thing for cheaper with all the visits they have made. Needless to say my parents will never buy another washer from Sears ever again.

  2. mantari says:

    I’d be willing to bet that they didn’t order the part. So they’re covering by ordering the part then having you call back to schedule an appointment.

  3. headon says:

    Don’t waste your time, the only good way to deal with Sears customer service is not to. Buy your appliances elsewhere or you’ll be sorry if you ever have to call them for repair. They are incapable of handeling it in an efficient manner.

  4. Parting says:

    It’s weird how the service is different from one place to another for the same brand. Everybody I know had only good experiences with Sears, prompt service and quick visit by a technician. Maybe because Canadian division of Sears is managed separately from Sears USA?

  5. Howie411 says:

    I got all excited when I saw I got a chance to complain to sears again. I had a major issue with my Kenmore Frig, read my email I sent directly to the president of sears below. In the end Sears gave me a $550 credit towards a new refrigerator.

    July 29, 2004

    Mr. Alan J. Lacey
    Sears National Customer Relations
    3333 Beverly Road
    Hoffman Estates, IL 60179

    Dear Mr. Lacy,

    I am writing this letter in hopes you will understand the same anger and distrust I now feel as a result of how your company has treated me.

    In July of 2003, I moved into my condominium which was equipped with two-year old Kenmore appliances. Everything was great until I noticed water was leaking from my Kenmore refrigerator. My kitchen floors are hardwood and trying to protect them from the leak with paper towels was not working. I knew I would have to have my refrigerator fixed quickly.

    I called the Sears customer service department and had a service appointment scheduled. When the serviceman arrived, he took one look at the refrigerator and told me that the door was incorrectly installed. He said that a screw had been forgotten. The serviceman put in the screw and told me that there was no charge for his services. However, later that same evening, my refrigerator began leaking again.

    I called Sears customer service for the second time and they sent a different serviceman. This second serviceman told me that the water was coming from inside the door because of condensation. He proceeded to remove the door, opening it up to dry out the inside insulation. Afterwards, he replaced the door and told me that the charge was $95.00. I was upset because he did not tell me the cost of the repair prior to beginning the work. However, because the refrigerator was supposedly functioning properly, I paid the bill.

    After a few days, the refrigerator began to leak again. I called Sears customer service for the third time and the customer representative informed me that Sears would be sending me a third serviceman to look at my refrigerator on Saturday. That Saturday morning, a customer service representative called to tell me that Sears would need to order new door insulation for me, and they were unable to come service my refrigerator because of this. Why could they not have told me this sooner? I had cancelled very important weekend plans for the sole purpose of having Sears service my refrigerator.

    On the day that the serviceman actually came to my condominium (this is a week later, September 13, 2003), customer service informed me that he would be arriving between the hours of 8:00am and 12:00pm. At 11:00am, the serviceman called my condominium and told me that he would be at least four hours late. In addition, I was informed I would need to power off my refrigerator for at least three hours prior to his arrival. I was upset because no one had told me this sooner. Not only was my entire Saturday wasted (for the second straight weekend in a row), but I now needed to go to a store and spend $40.00 on a cooler so that my food would not spoil.

    When the serviceman finally arrived at around 4:00pm, he was unsure of what to do with the new insulation which Sears had ordered for me. After at least twenty minutes of checking his computer he still was unsure, but he decided that he would attempt an installation regardless. Both doors of the refrigerator were removed and he asked me to help him remove the old insulation (is he supposed to do that?!?!?). After what felt like a few hours, he had replaced all the insulation inside both doors while also making a complete mess of my floor. He was nice enough to dry up my floor after replacing the doors (so you can thank him for that). In addition, because a serviceman had been to my place within the last two months, I was not charged the $268.00 repair fee.

    The problem seemed to be fixed but only for eight months. A month ago, in June of this year, my refrigerator door began to leak again.

    I called Sears, but was given the “run-around” on the phone. Several times, I was even hung-up on! Another time, an incompetent Sears customer service representative actually asked me to call back the next day and purchase a service plan with the intention of deceitfully telling the company that my refrigerator was in working condition. After two more weeks, I was to call back and complain of a malfunctioning refrigerator. At this point, I asked to speak with a supervisor.

    The supervisor informed me that because the last time my refrigerator was serviced was more than three months ago, I would need to pay in order to have a fourth repairman come to my condominium. I argued that I should not need to pay for someone to look at the same issue for the fourth time. After I threatened that I would contact Sears corporate headquarters, the supervisor decided to waive this service fee.

    That next weekend, a fourth serviceman arrived at my condominium to look at my refrigerator. This is exactly what he told me: “I don’t even know why they ordered insulation last time. This fridge uses special built-onto-the-door insulation.” He proceeded to tell me that there was nothing that he could do but order a brand new refrigerator door at the cost of $315.00; I was outraged. I asked for the name of his supervisor: a Mr. Mohammad, the Tech Manager for the area.

    I tried to call Mr. Mohammad the next day but he was not in his office. Finally, Mr. Mohammad returned my phone call at 9:00pm EST. Mr. Mohammad began the conversation by informing me that I was going to have to pay not only for the door, but for the installation and service time. I complained: I told him that I should not have to pay anything for a door that they had unsuccessfully tried four times to repair. Finally, he relented and told me that I would only need to pay for the price of a new door. Yet, he was unable to give me an immediate price quote and promised that he would call me again the next day. That was well-over a week ago and I have yet to hear anything from Mr. Mohammad.

    At this point, I am so fed up with how your company handles customers that I would never purchase or recommend anyone purchase anything from your store ever again! I will also contact the Better Business Bureau and send them a copy of this letter. It really should not be so difficult, agonizing, and time consuming to get my refrigerator repaired properly. In addition, the fact that the refrigerator itself is only three years old makes me think that the quality of your products, in and of itself, is a cause for concern.

    Thank you for taking time to read my complaint. I hope that correct and just action is taken: a new refrigerator door or an entirely new refrigerator that does not leak, is provided to me by your company at no charge.

    I am a thoroughly dissatisfied customer.

    Sincerely,

    Howard XXXXX
    XXXXXXXXXXXXXXXXXXX
    XXXXXXXXXXXXX
    Home: XXXXXXXXXXXXX
    Cell: XXXXXXXXXXXXX

    c.c.

    Ms. Andrea L. Zopp
    Mr. Mark S. Cosby
    Mr. Mark Good

  6. SuffolkHouse says:

    Just don’t buy at Sears. Once they started gutting their staff of people who knew their product, they were threw with caring about the quality of their relationships with customers. I’ve had very terrible experiences as Sears with staff that know product as well as the teller at Taco Bell knows Mexican cuisine.

    After trying to change the blade and air filter on a Craftsman lawn-mower, I brought the model number and had a doofie give me the wrong products. I came home, 40 minutes away (lived in Central Florida at the time). I came back and complained, and had someone offer me a $10.00 gift card. I told her to save her money, and to use it to hire staff with pensions and health care – people who care.

  7. MercuryPDX says:

    “Why can’t Sears supply their repair technicians with the appropriate repair parts?”

    Because the stock room would be the size of a warehouse.
    ———————————–
    I had Sears come to verify that the “floor model” gas range I bought was what was leaking gas (and not the connections), after having the local gas company tell me “It’s in the stove.” and show me with his beeping meter (Connection…. dead silence. Inside the stove… BEEP BEEP BEEP!).

    Sears agreed and broke the news about having to make a second visit to fix it. The tech told me that they would be sending the part to my house (he ordered it right then and there), and to call them back when it came in in order to schedule the repair.

    Two days later, the part arrived UPS. I called and got an appointment the following afternoon. The tech called first (20 minutes before arriving) to let me know he was coming, showed up on time, had the leaky part replaced in under an hour, and gave me a follow-up call later that evening just to be sure the repair was good.

    So not everyone at Sears is “bad”.

  8. Pylon83 says:

    Why do people insist on filing “a complaint against the technician?” Most companies don’t even have a process for this kind of thing. It’s a waste of your time to even bother.

  9. Buran says:

    @Pylon83: Because that’s how people who can’t be bothered to do their jobs get fired so that someone who will do it will be hired.

  10. swalve says:

    @MercuryPDX: I agree, I’ve always gotten good service from Sears.

    @Pylon83: Everyone has a boss, so something can be done if one tries hard enough. But I think the consumer in this case sounds like sort of a jerk. I’m in the service industry, and I’ve dealt with plenty of service people. And in 99.99% of the cases I’ve seen, only jerks get hung up on.

  11. swalve says:

    Also, if one is this demanding with their warranty needs, one should pay for a better warranty. Most warranty service is “best effort” in nature, meaning it’ll get fixed eventually. More premium warranties have time windows for arrival and restore times.

  12. mantari says:

    This article reminded me that I had an item I needed to exchange at Sears. In march, I bought a 75ft ‘premium heavy duty’ garden hose with a lifetime warranty. So, I coiled it up and drove down to Sears.

    I walked in, showed it to the clerk, and put it down on the counter. He walked onto a back shelf, picked up an identical model, and placed it on the counter. He said he’d have to have a manager paid to finish the transaction.

    Two minutes later, the manager showed up. She asked me what was wrong with it. “It has a hole in the middle.” She said that happens sometimes, hopes the new one works out for me. She stuck a receipt onto the new hose and let me go on my way. No signing paperwork, no nothing. Just a straight exchange.

    How awesome is that? As a good Consumerist, I even had the original receipt ready to go plus the section of the cardboard on the item that talked about the lifetime warranty. Not needed.

    This is why I’m going to start buying items at Sears. If I need an item, and Sears has a lifetime in-store replacement warranty on it, I’m gonna snag it. I’ll never have to buy another _X_ again, unless I want more features.

  13. MercuryPDX says:

    @mantari: If I need an item, and Sears has a lifetime in-store replacement warranty on it, I’m gonna snag it.

    This will also work for any Craftsman tools you happen to come across (side of the road, Dumpster, Craigslist, Garage sale).

  14. miran says:

    Craftsman hand tools have lifetime warranty – power tools have a one year warranty. I tend to buy the cheap power tools cos 1) i use them so infrequently 2) my job does not depend on it 3) a cheapo tool can cost less than renting – sometimes.
    I also like the lower power light weight tools cos my wimpy girl arms get tired with big battery packs.

  15. LisaLives says:

    I had pretty much the same experience last January with Sears. My dryer was suddenly making a terrible racket, and the repair person said I needed two new parts and it would take week and a half to get them, so they scheduled another repair appointment two weeks later.

    At no time did they indicate the parts were being shipped to me. Two weeks later, I take the day off from work, the repair guy shows up and asks me where the parts were and I told him I had no idea. He left and said he couldn’t help me, I called Sears CS and they told me I had the parts, they’d been FedExed to me and I’d signed for them (I hadn’t.)

    I’ve tossed all the notes I had the time, but suffice it to say, it took months for this to get sorted out, and I missed days of work sitting around waiting for repair people. When two sets of parts eventually showed up, the repair man installed them and it didn’t fix the problem. After a parade of repair man traipsing through over a period of several weeks, one finally found the culprit, a piece of underwire from a bra had gotten caught in the works of the dryer.

    In the past I have had good experience with Sears repair service, but this whole thing was a fiasco. I live in North Beach in San Francisco, a very densely populated neighborhood with very little parking, and the first repairman who came shook me down for $25 to pay for him to park in a nearby lot. He refused to give me a receipt, but at that point I caved because the guy was scaring me and I just wanted him out of my house. When I called Sears CS after he left the rep on the phone told me that he should not have done that, and that Sears had just contracted out their repairs in my area to a new company and they had been fielding complaints about the new contractor constantly.

    I guess the service you get from them varies depending on who they contract their repairs out to.

  16. StevieD says:

    The technician is going to tell his boss:

    “I dropped the telephone. The phone was accidently disconected. When I called the customer back the phone remained busy for well over an hour so I gave up and performed the other tasks assigned to me”.

    Whether the tech is being honest or fibbing is not an issue. The customer ASSUMES the technician hungup the telephone intentionally.

  17. OldeWoman says:

    I don’t know if this would work for anyone else, but here’s what I did when Sears delivered the wrong (that is, cheaper) stove than the one I ordered. It was on a Saturday; I called and asked them to come right back and pick it up, but of course, got a no. But there’s a Sears distribution center just two towns over, and I was there when they opened on Monday morning. I told the manager why I was there, and when he said there was really nothing he could do, I promised him that I was going to stay in his office, all day or all the next day, if necessary, until my issue was resolved. They picked up the stove that afternoon.

  18. winterdude says:

    what a coincidence, our kenmore he washer broke down as well, we’re currently waiting for parts to be delivered, I hope we don’t run into this kind of problem…

  19. matt1978 says:

    @Buran: Where’s that person coming from?

  20. Repairman says:

    Ok guys…. unofficially I am a tech that works for Sears…. (This is in no way an official statement of Sears or any part of Sears Holdings Corp)

    Our process is as follows:

    1. Call the customer from the customer before and give an approx ETA
    2. go to that customers home… diagnose and repair IF we have the part on the truck… most of us carry in excess of $16,000 in parts…
    3. If we don’t have the part we mark them as a part order, setup your return date and close out the service order.
    4. Say, have a good day and we will be back on that date.
    5. When we return, if you didn’t get the part we are to call our part sourcing center and track it through ups or FedEx which ever. If it was delivered or signed for and the customer doesn’t have it we reorder it and reschedule service. If the customer does have it, we install it :)
    6. We say have a great day and thank you for calling Sears Service and go on with our routes….

    Some times the manufacturers (Whirlpool, Maytag, GE, Frigidaire etc) don’t have the parts at their factory… so the part goes on back order and when they get the parts they ship them out ASAP under normal shipping procedures… but we know when a part is on back order when we go out to the customers house and call the parts center. usually a part comes off backorder within 2 weeks… rare parts can take up to a month… it happens guys… sometimes parts get stolen off customers door steps… we cant do anything about that as UPS has their own delivery policy…. all we can do is re-order that part…

    This is the first I have heard of a contracted service provider…. all of us techs are employed by sears…. you may have a REALLY high demand in that area… if that is the case (contractors) its very unusual and all you can do is complain to customer service…. again…very unusual as we employ over 12,000 techs across the nation…

    If you guys notice an A&E technician show up… guess what… we are owned by sears and were all Sears techs at one point… A&E IS SEARS… no worries…

    Every once in a while a customer will get a bad experience with Sears Service… it also happens… we are human and the system isn’t perfect… but part of our ISO certification is that we constantly work to improve… granted its harder be nationwide but we try….

    For those of you who had a bad experience please try our services again. We are all factory trained techs and are specialized in our fields as to provide the most highest of service…

    Overall keep in mind the service men such as myself are hard working people and are human… we all have bad days…. Please keep in mind “don’t shoot the messenger” us techs are the messenger…. we follow our policies set in place by corporate…

    Give us a break we know it’s stressful to have a broken appliance and we do TRY although it may not seem it…. we do. I know I CARE about everyone of my customers and I know 98% of the guys I work with care….

    One final note… people always complain more than compliment…. It’s always nice to know we are doing something right… so if you have something nice to say please do… If more people complimented us when they had satisfactory or better service maybe the people on the phone would be happier because people aren’t screaming at them all day.

    We love our customers and we try our best.

    Sincerely,

    Repair man

  21. Whoyaa says:

    Is this a front-load washer? I’ve heard a lot of bad things about them. Sure, they save water, but I wonder if the annual savings outweigh the cost of a repair. The sales people push them since the commissions are higher, but I think the parts cost more than the standard top-loaders.

  22. Buran says:

    @matt1978: Eh? I’m not sure what you are asking …

  23. Ashbin says:

    Good Sears repair service seems to be a thing of the past. Just a few years ago, making an appointment only took a day or two. Now you’re going to wait seven to 14 days. My Sears washer was just serviced by a Sears tech who explained part of the problem.

    It seems Sears has cut the number of technicians and then loaded up the remaining employees with ridiculous schedules. On the day my washer was serviced, the technician was scheduled for 16 repair calls, which were scattered all around the city. I managed to peek at his laptop when his repair schedule was displayed, and the next call after mine was a 25 minute drive away. I then noticed the next one after that would require another 20 minute drive for the technician. The schedule given to the Sears repair techs is virtually impossible to keep, I’m sure leading to hurried repair jobs and cancelled appointments.

  24. savdavid says:

    My mom told me in the early 80s as I went out into the world on my own to always buy Sears appliances because they service their products anywhere I went since they had stores all over. She has only own Kenmore stuff as long as I have been alive. Well, that advice went out the window when K-Mart took over. She has since had trouble after trouble getting service for her Kenmore appliances. On top of that, last year when she bought a refrigerator from them, they told her it was not in stock and would have to be ordered AFTER she paid for it. She had to wait two weeks and use her neighbor’s fridge in the meantime. She was too sweet a Southern Lady to complain. Now she tells me she doesn’t know who to buy from. Since she has worked hard all her adult life as a teacher, it would be nice to see someone at Sears work hard for her. She is not rich and cannot buy from the expensive stores that cater to the wealthy and kiss behinds. She has depended on Sears and feels betrayed after years as a loyal customer.

  25. chrisgoh says:

    “On the day the technician was supposed to show up, about 3 hours into their 4 hour delivery window, the tech called and asked us if we had been shipped the part for our machine. I told him I had no idea what he was talking about, so the tech just hung up on me.”

    Perhaps you are not providing all the details and the tech should not hang up on anyone. But maybe they thought they had the wrong number since you said you had no idea what he was talking about.

    I would have said, “No I was under the impression that you would be bringing the part with you.”

  26. Repairman says:

    If you guys notice an A&E technician show up… guess what… we are owned by sears and were all Sears techs at one point… A&E IS SEARS… no worries…

    Every once in a while a customer will get a bad experience with Sears Service… it also happens… we are human and the system isn’t perfect… but part of our ISO certification is that we constantly work to improve… granted its harder be nationwide but we try….

    For those of you who had a bad experience please try our services again. We are all factory trained techs and are specialized in our fields as to provide the most highest of service…

    Overall keep in mind the service men such as myself are hard working people and are human… we all have bad days…. Please keep in mind “don’t shoot the messenger” us techs are the messenger…. we follow our policies set in place by corporate…

    Give us a break we know it’s stressful to have a broken appliance and we do TRY although it may not seem it…. we do. I know I CARE about everyone of my customers and I know 98% of the guys I work with care….

    One final note… people always complain more than compliment…. It’s always nice to know we are doing something right… so if you have something nice to say please do… If more people complimented us when they had satisfactory or better service maybe the people on the phone would be happier because people aren’t screaming at them all day.

    We love our customers and we try our best.

    Sincerely,

    Repair man

  27. edrebber says:

    @chrisgoh: I agree. The customer response led the technician to believe the customer did not request warranty service, so the technician hung up and moved on to the next job.

  28. Repairman says:

    Some times the manufacturers (Whirlpool, Maytag, GE, Frigidaire etc) don’t have the parts at their factory… so the part goes on back order and when they get the parts they ship them out ASAP under normal shipping procedures… but we know when a part is on back order when we go out to the customers house and call the parts center. usually a part comes off backorder within 2 weeks… rare parts can take up to a month… it happens guys… sometimes parts get stolen off customers door steps… we cant do anything about that as UPS has their own delivery policy…. all we can do is re-order that part…

    This is the first I have heard of a contracted service provider…. all of us techs are employed by sears…. you may have a REALLY high demand in that area… if that is the case (contractors) its very unusual and all you can do is complain to customer service…. again…very unusual as we employ over 12,000 techs across the nation…

    If you guys notice an A&E technician show up… guess what… we are owned by sears and were all Sears techs at one point… A&E IS SEARS… no worries…

    Every once in a while a customer will get a bad experience with Sears Service… it also happens… we are human and the system isn’t perfect… but part of our ISO certification is that we constantly work to improve… granted its harder be nationwide but we try….

    For those of you who had a bad experience please try our services again. We are all factory trained techs and are specialized in our fields as to provide the most highest of service…

  29. Repairman says:

    Overall keep in mind the service men such as myself are hard working people and are human… we all have bad days…. Please keep in mind “don’t shoot the messenger” us techs are the messenger…. we follow our policies set in place by corporate…

    Give us a break we know it’s stressful to have a broken appliance and we do TRY although it may not seem it…. we do. I know I CARE about everyone of my customers and I know 98% of the guys I work with care….

    One final note… people always complain more than compliment…. It’s always nice to know we are doing something right… so if you have something nice to say please do… If more people complimented us when they had satisfactory or better service maybe the people on the phone would be happier because people aren’t screaming at them all day.

    We love our customers and we try our best.

    Sincerely,

    Repair man

  30. JiminyChristmas says:

    I once tried to get a Craftsman table saw repaired at Sears. Total cluster@$#% from start to finish. The saw was less than three years old, only nine months out of warranty, and the repairs were much more than it would have cost to buy new. I took the money and put it towards a much nicer Delta instead.

    That said: Craftsman hand tools are are very good deal. The quality/price are good and I’ve made good use of the lifetime warranty a couple of times. Oh, and as far as that goes, I’ve heard mixed reports about bringing in any old p.o.s. broken Craftsman tool and asking for the lifetime warranty replacement. If it’s caked in rust or shows other obvious signs of abuse they may refuse to replace it.

  31. MumblesFumbles says:

    Lets see… Sears .. K-Mart… Two of America’s biggest loser companies rolled up into a neat package.

    I stopped shopping there a long time ago and I’m not looking back.

  32. latemodel says:

    In my part of the country Sears contracts all the service to the lowest bidder who then gets the privilege of buying a van from the authorized Sears van supplier. Its a scam for Sears to get some more people off their payroll that would want benefits, insurance, etc.

  33. MelL says:

    @chrisgoh: Assuming, of course, the technician did not ask for the person by name when they answered the phone before mentioning the part.

  34. azrael1o says:

    I will never use Sears Repair again!! I was scheduled to have my stove repaired from 8am-10am, I call at noon and they said the tech would call. At 1pm I called them again because I had not heard from the tech, they said that the tech had called me and talked to me, the tech even said I was ok with them being late. After telling the rep that was not true she said he would have the tech call me right away. Needless to say I called at 2:30 after not hearing from the tech and the rep then told me that they can not get a hold of the tech and that she had no supervisior I could talk to. Finally the tech showed up at 6pm (with no call) and did even say sorry for being late. I asked for his supervisor and he said he was not allowed to give me a name or number but to call the 800 number. Once again I was told there was not a supervisor I could talk to…
    NEVER use Sears Repair!!!!

  35. karmaghost says:

    On a positive note they price matched the 46″ Sharp Aquos that I couldn’t get at Circuit City on BF with absolutely no fuss at all. Different situation completely, I know, but they’re not all bad I guess.

  36. dsnordyk says:

    It’s been too long since we’ve had a good ole’ fashioned SARS joke, thanks Consumerist!

  37. Propaniac says:

    The link about the olive oil is wrong in the article: [consumerist.com]

  38. timada says:

    Well, you know? If you can find a good store which has all the pieces you need, the repair story wouldn’t be anymore a horror one. I bought a sears and it got broken after only 2 months… but my husband bought the piece we needed from a store that sells appliance parts, original pieces, and I don’t know how, now it works even better than when it was new.