Dusty PS3: Carey Greenberg-Berger On Fox Business

Consumerist editor Carey Greenberg-Berger and original poster Reid Godshaw appeared on Fox Business Network this morning to discuss the warranty-voiding dust PS3 debacle. Reid calls Sony’s stance ridiculous and points out how the thing has been a dust magnet since week one. Carey points out how with Christmas around the corner, it might be in Sony’s best interest to make this go away. The Fox Business New anchor wonders whether Sony should start selling a dust warranty. It’s a rehash of what we’ve been talking about on the site, but Carey puts in a fine showing for his first Consumerist media appearance.

PREVIOUSLY: Is This Playstation 3 Too Dusty To Be Repaired Under Warranty?

Comments

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  1. Parting says:

    Ha! Bad PR!

  2. JRuiz47 says:

    Carey with the NES reference. Nice.

  3. JRuiz47 says:

    But seriously, I’m guessing this appearance might just get SCEA off its dust-free horses and start keeping a customer.

  4. UpsetPanda says:

    Agreed, nice NES reference. Also, props to OP for naming Neil as the customer service guy and for using the snarky tone.

  5. colinjay says:

    WOW! No Sony rep to rebut?

    This hurts.

  6. trrwilson says:

    I love consumerist, but the poll was poorly implemented and panned by a lot of readers.

  7. Meg Marco says:

    Woooo. Blow on the games! Awesome.

  8. it5five says:

    Is this the same PS3 that looked like it was buried in fucking mud for weeks on end?

  9. KingPsyz says:

    I hope that the photos of that disgusting PS3 were aired as well. Because you damn well know this wasn’t denied because of it just being dusty, but because it was neglected.

    That ammount of filth just does not happen on accident. The dust magnet shit is retarded too. Just because some random kid says it’s a dust magnet since day one like it’s his mantra, does not make it a fact.

    He’s a pig and deserved to have his claim shut down.

    It says in the manual explicitly, and more than once, that you need to keep it free of dust and away from smoke and excessivly dusty areas.

    I find it laughable that Fox would give this story airplay, but then I remember it’s Fox.

  10. ogremustcrush says:

    Why is this still a story. Its a freaking ps3, I dont’ care about it. Why are there freaking daily updates on the status of whether dusty ps3s should be repaired?!

  11. homerjay says:

    Wait, are we sure this is dust and not ‘ash?’
    Well spoken, Carey!

  12. ancientsociety says:

    @KingPsyz: Well said. That PS3 was absolutely disgusting! No warranty covers consumer negligence and he deserved what he got.

  13. adehus says:

    Fox fighting on behalf of the little guy and against ‘the man’… ironic, isn’t it?

    Anyhow, that’s some bad PR for Sony… the photos looked pretty tame on the (you)tube… it’s probably about time to replace the guy’s PS3!

  14. AlisonAshleigh says:

    I remember when I was a kid and there was always that one kid who never flossed until the day his mom was coming to pick him up from school to go the dentists, and he was in the bathroom every period flossing to make up for lost time, hoping the dentist wouldn’t notice.
    You’d think the PS3 guy would have taken the same approach. (Considering how well he cares for his electronics, I’ll assume he has bad hygiene as well and has pulled the flossing stunt.) You know, just dust it off before sending it. I mean REALLY.

  15. ARPRINCE says:

    How can that guy be an “IDEAL CUSTOMER” as Carey said? By the looks of his PS3 alone, this guy is a slob.

    The only thing wrong that Sony said was that the PS3 was a “hazzard to the technician”. They should have just said that the warranty is voided because of neglect and we would not have any story to sensationalize.

  16. mbprice says:

    @AlisonAshleigh: Ugh, flossing. I hate flossing. That’s some tedious shit.

  17. Consumerist Moderator - ACAMBRAS says:

    Bravo, Carey! I’m sure our momma must be very proud. :-)

  18. warf0x0r says:

    Nice!!!

  19. Beerad says:

    The thing that I don’t get is that the OP claimed in the original article, “I had wiped it off before sending it out.” Either that’s completely false (as this was pre-posting of pics, perhaps he didn’t expect visual evidence to surface), or he wiped it off with… more dust. Dust magnet or no, that seems like a lot of filth, and as the owner you’re obligated to do at least a little preventative maintenance. Not cleaning or moving the thing in 8 months? It’s not that hard to swipe a cloth across the back of the unit once in a while.

  20. Pylon83 says:

    Boy, talk about ALOT of spin in this story. Just about the same amount as the poll showed.

  21. Trowble (XBL/PSN) says:

    Fight the good fight!

  22. lalala1949 says:

    10 points for the blowing into NES comments…. Ahh the good ol days with Tecmo Bowl and Punch Out. But that PS3 owner is a whiner and he really did neglect his PS3.

    As another poster stated, Sony’s big mistake was the idiotic “danger to technician’s health” comment and not the rejection of the warranty repair.

  23. jwcone says:

    if you neglect your car and never change the oil and the car craps out on you they won’t warranty the car even if you are still under warranty — either way he should have wiped it down before he sent it — so he is just plain stupid –

  24. Landru says:

    I looked at the the photos of the dust and it wasn’t that bad. They were poor photos, but it wasn’t that bad.

  25. Beerad says:

    Ugh, I just watched the video. Nice of them to not bother even trying to tell Sony’s point of view, and yeah, that Consumerist blog poll is not exactly anything I’d call “reliable” (apart from the fact that around 40% of people apparently agreed with Sony – not exactly overwhelming support for Mr. Godshaw).

    It’s nice to see Consumerist getting press coverage, or “press” coverage since it’s Fox, but shouldn’t the site be championing more egregious abuses of corporate power rather than advocating for a complete abdication of consumer responsibility?

  26. linoth says:

    @Pylon83: It’s FOX NEWS. You were expecting a lack of bias?

    I’m sorry, but in regards to this story in general, I just can’t give it to the kid. Companies have the right to deny warrenty when there are obvious signs of neglect. If you can’t take care of your toys, why should they be held at fault?

    And while the nice, glossy finish might attract dust, I doubt the front grill was sucking it up. Odds are this kid had his toy sitting in a corner that hadn’t seen a vacuum since the world was created.

    As far as the entire “hazard to health” line, I’m willing to bet that’s an intentional misunderstanding. The CSR may have said something along the lines of “the dust is a clear sign of mistreatment, and asking our employees to repair consoles like this would be a hazard to their health.” Oh, let’s just ignore that part about the neglect and skip to the part that makes for a sob story, shall we?

    You broke your toy, kid. Pay $150 or do not pass Go.

  27. Beerad says:

    Oh, and despite the above issues, big ups to Casey! Great job speaking and you look really good on camera. Congrats!

  28. Beerad says:

    @Beerad: Er, Carey. Sorry about that.

  29. UpsetPanda says:

    @Landru: Wasn’t that bad compared to what, though? That PS3 looks like it spent time out in Arrakis!

    @Beerad: Hey, you get what you get. It’s nice to see the blog get some attention, but also it’s important that other people will take notice of the blog and be able to join in on the war against Walbuckgovermegacorpia (Wal-Mart/Starbucks/Government/Megacorporations).

  30. dame1234 says:

    Dust on the outside of the PS3 means that the electronics inside won’t fuction? Gee, thats just amazing. If I remember correctly, pictures of the inside were never shown.

  31. exkon says:

    eh, must be a slow news day for Fox. (when isn’t it?)

    After reading the story, I was pissed at Sony, and AFTER seeing the pictures I was with Sony.

    If the PS3 was a ‘dust magnet’ why bother not cleaning it? It’s not a ‘dust magnet’ the shiny black coating makes it appear that way. I had a black DS sitting in my room for about a week, it was pretty dusty, but that black shine really makes it looks worse.

    The picture was absolute horror. Dust will clog the air ducts which probably caused it to overheat and fail. A simple air can on the owner’s part would have probably fixed the problem.

    What looked in his eyes as Sony’s “stupid” decision has backed fired when the community realized this was just a lazy idiot.

  32. adehus says:

    @jwcone: If he didn’t wipe the unit down (he claims he did) then that probably wasn’t the smartest move… but your comments don’t hold sway with me for two reasons:

    1) Does not changing the oil turn your car into a supposed ‘health hazard’ that would make the car co. refuse to even look into what the problem is? Would not changing the oil void the warranty if the problem was a bad wheel bearing?

    2) *If if if* dust caused the failure (and we simply don’t know that it did), then does wiping off the exterior prior to shipping really make anything better?

  33. getjustin says:

    Wah, wah wah. Keep your place clean (or at least dust around the TV and such), pay the $150 and shut the hell up. This is some dingleberry looking for a reason to get his goofy mug on TV and make a little bank from Sony.

  34. synergy says:

    Sorry, but if you bother to read manuals of electronics, they say part of normal care is to dust it. It doesn’t matter how many of his friends have equally or more dusty consoles. That just means they don’t take care of their stuff either and are lucky electrostatic shocks haven’t fried their electronics.

  35. Canadian Impostor says:

    Idiots like Captain Dust make it harder for people to legitimately get service.

    I’ve pulled things out of my parents’ basement that were decades old and less dusty than that PS3. If your PS3 is covered in an inch of dust you should probably buy an air can and blow it all out before calling Sony up.

  36. synergy says:

    Oh yes, but definite props to the NES blowing in the cartridge contacts reference! SO old school. :D

  37. Canadian Impostor says:

    @adehus: But your analogy isn’t valid.

    Dust CAN clog up the air vents and cause the unit to overheat and die. Changing your oil or not CANNOT affect your wheel bearings in any way.

  38. fredmertz says:

    More importantly, Carey — is Alexis Glick as hot in person as she is on TV?

  39. Techguy1138 says:

    The damage has now been done. The only way Sony can get vindication as of right now is for the kid to take him to court and for side with them.

    This piece is about what I expected except for the bias from the consumerist rep. But it good to know if I ever have problems that they will go to bat for me.

  40. adehus says:

    @Canadian Impostor: Since you apparently missed the point, I’ll spell it out for you- we don’t know that dust caused the failure of the unit! Sony refused to crack open the unit, citing ‘health issues’ (lol).

    Dust can cause some problems, but not all problems. Not changing the oil will cause some problems, but not all problems. Get it?

  41. smitty1123 says:

    @CaffeinatedSquint: HA! But yea, I’ve seen bums that are cleaner than that PS3.

  42. adehus says:

    @Techguy1138: A site called ‘Consumerist’ being biased towards the consumer? Imagine that. Hey, I thought Casey did a great job.

    Corporations have plenty of advocates. Regardless of who is right or wrong, Sony has been utterly foolish to stand on principle in this case. Mark my words- given their refusal to budge under such intense pressure, this ‘dust’ excuse must be the cornerstone of their warranty refusal strategy.

  43. Torabo says:

    I have to say this was an extremely biased view point, and shame on Carey for doing this. I’m all for the consumer, but ridiculous cases like this are part of the reason why higher costs are factored into pricing of products.

    And Adehus, regardless of the cause of failure, neglected is neglected. Read the warranty carefully. Note how having a modchip in any console also voids warranty regardless of the actual cause of failure. See a link here? The warranty is void if you do (or don’t do) things that lead to a greatly increased chance of failure of things out of the norm. This is normal practice. It makes sense for both companies AND consumers (I sure don’t want companies to factor in crazy insurance costs into the price of all their products). Stop trying to argue something else. What’s important here is whether or not it was neglected, which would constitute a reasonable case for them to void a warranty.

  44. cindel says:

    Ben, it’s over. I love Carey now.

  45. Beerad says:

    @adehus: If I drop my Xbox from a five-foot height, and it doesn’t work right afterwards, can I demand that they honor the warranty? I mean, you don’t KNOW that the drop made it stop working, right?

  46. Torabo says:

    @Beerad:
    Of course we know the drop didn’t make it stop working.
    It could obviously be some other fault like all the badly produced parts that decided to come apart from each other for no apparent reason… even though no one else seemed to have this issue.

    Do I need to add those sarcasm tags?

  47. Shinobuu says:

    *Groans* If Sony has to fight this in court, it’s possible that the court may argue against the manual’s “normal care” of the console which requires dusting off is inadmissionable versus those who are teens and lower. Sounds like consoles may have to be “rated” just like video games. Seriously though, the PS3 owner should have taken serious care of his PS3. You should at least treat anything that is valuable with precious care, as if it were your own health.

  48. elislider says:

    talk about sensationalist reporting. not only has fox news decided to cover a story about a bizarre customer service story, but that lady was so overdramatic about it, its just unnecessary. makes me start to wonder if fox has something against sony, or if fox has a partnership with toshiba/hddvd and just cant let this one go un-spun! i dont see fox doing articles about the huge number of press releases and issues Microsoft has gone through with the 360 three-red-light problems and other warranty stuff (not to mention the console bans and other stories). i bet that guy Reid with the console was thinking to himself “uh yeah ill repeat to you what ive probably already told people 100 times. it was dusty. service got denied. here’s a sweet pic. wtf?”

    I also wonder when this report was made on fox because since the original story, sony already resolved the problem directly with the PS3 owner, didnt they?

  49. adehus says:

    @Torabo: Ummm, opening the case voids the warranty… so modchip is no comparison and I guess I don’t see the link.

    Neglect is neglect, and it’s also very subjective. I think the gut reaction a lot of people are having is this- ‘I don’t particularly go to any effort to keep dust off of my electronics, and nothing I’ve ever owned has failed from it!’ People may wipe the unit, but that’s not going to clear much from the vents. Or at least it didn’t do much for my PS2. Is vent vaccuming mandatory for warranty coverage? Hope not, cuz I’m sure that few will go to that effort. Of course, they could just go to the effort to engineer the thing to deal with dust better… just like every other piece of electronics we own that hasn’t failed in our homes.

    For whatever reason, some here want to treat it like a simple case of neglect and be done with it… but it doesn’t go away. Why? because it’s *not* that simple and it truly hits a nerve- everyone’s been through something like this, and been given absurd excuses from customer service. Isn’t it a little insulting to tell someone that the unit is a health hazard because it’s (gasp) been in their home?

    Personally, I’d pay an extra $5 for a high ticket item like this if it meant I’d know that a warranty would be there when I need it. But then I don’t buy a whole lot, and expect the things I do buy to last.

  50. FLConsumer says:

    @Canadian Impostor: If that amount of dust is enough to kill a PS3, then the PS3 needs to be re-engineered to be able to manage heat better. These systems are going to be put through less-than-ideal conditions and get used to it.

    Should the kid have wiped down the system before sending it back to the factory? Yes, at least with his hand, if not a towel. When sending something back on warranty claim, especially to a large company, you want to make sure it doesn’t appear neglected.

    Sad, but the pro audio companies still repair equipment in MUCH worse condition than this under warranty without a single complaint. Even if you broke it. Bryston still has 20 year warranties on their audio amplifiers and has been known to repair out-of-warranty ones for free. What’s in my racks? Bryston, NOT Sony. For this very reason.

  51. adehus says:

    @Beerad: Sure, you can demand that they honor your warranty… you can demand anything you like. I suppose it’s not *impossible* that the cause (dropping) might not correlate to the effect (malfunction)… but I wouldn’t bet on it, and I wouldn’t be arguing on your behalf on a consumer website!

    In this case the cause and effect are much less clear. Apparently ‘health concerns’ are the reason that Sony won’t look into it!

  52. Nemesis_Enforcer says:

    Ok so am I the only one who thinks its kinda sad that the PS3 stories generated more comments and diggs than ohhh…60% or so of the other more serious stories put together? Seriously do we really need over 1,000 comments on dust? Seriously?

  53. Techguy1138 says:

    @adehus: The consumerist was biased in it’s representation of the poll. The poll wasn’t a measure if people through Sony should fix the console. The poll was a measure if people thought dust was a health hazard.

    The PS2 did have issues but they were not dust related either. Nor as it was implied are there wide spread dust issues with the ps3 on the internet.

    On the Consumerist as represented by 42% of the readers there was an honest to goodness debate on this issue.

    As a PR exercise Sony should have cleaned the kids ps3. As a strict warranty issue there is an owner responsibility to protect the machine from excessive dust. His machine was excessively dusty.

    It was a nice TV piece for the Consumerist though.

    Never forget corporations work both for and against you for their own interests. The Consumerist is part of a corporate media conglomerate. They have an image to protect and project also.

  54. Techguy1138 says:

    @Shinobuu: I doubt it. The user was old enough to count as an adult. This would have been a different story of the person was 13

  55. sonichghog says:

    @jwcone: Thats not the same. It would be like the car company not fixing a blown engin because you did not wash the car before taking it in.

  56. adehus says:

    @Techguy1138: You’re kidding, right? The poll question was:

    “Is This Playstation 3 Too Dusty To Be Repaired Under Warranty?”

    Yep, that was a cut and paste from the page itself. Does it sound like a poll over the health implications of dust?

    And sure- different companies have competing interests. So what? Sometimes you’re the windshield, sometimes you’re the bug.

    Splat.

  57. Techguy1138 says:

    @adehus:

    As a side point. What happens if Sony takes the unit back cleans it and determines it was dust. Do they now hold the kids unit hostage until he pays to have it released?

    I have had companies request a credit card to secure warranty repairs before.

    Is that the better solution?

  58. UpsetPanda says:

    I didn’t vote in the poll, because at the time my opinion wasn’t formed. I looked at the photos, determined that I would not touch the PS3 with a 10 foot pole (lifting that would be a feat in itself) and I felt just a tinge of sadness for the poor machine for havng to endure all that muck.

    I still don’t have an opinion on whether Sony should fix it. My consumer side says yes, Sony should save their reputation, suck it up and fix it. The business side of me says that the guy doesn’t seem to have taken care of it as well as he should’ve, and that might be the reasoning behind the failure of the machine. Machines are not built to withstand layers and layers of grime and dust. And since when is dust BROWN? It sure looked brown in the photos.

  59. adehus says:

    @Techguy1138: I’ll have to answer your question with a few questions of my own:

    -How long do you think it’d take to clean?

    -How much do you think their techs make per hour?

    -If you divide the hourly rate by the cleaning time, how much do you think Sony is actually ‘losing’?

    -If they found that the dust did cause the problems, could they bill for that aforementioned dust cleaning time if the owner (who now actually has a diagnosis) opts for repairs? (yes, a rhetorical question!)

    -If the owner doesn’t want Sony to repair it, then what? My though- Sony should eat the measly few bucks. Shouldn’t scandalize the shareholders too much… lol.

    And, of course, if they found that dust wasn’t causing the problems, then they’d be in a position to… horrors… honor the warranty!

  60. coopjust says:

    @Adheus
    “You’re kidding, right? The poll question was: “Is This Playstation 3 Too Dusty To Be Repaired Under Warranty?” Yep, that was a cut and paste from the page itself. Does it sound like a poll over the health implications of dust?”

    The Consumerist edited the poll. It orignally said “Yes, this PS3 is too dusty, and it endangers the health of technicians”
    OR
    “No, Sony should repair the PS3″.

    Looking back, I see that they’ve edited their post to “Yes” or “No”.

    For a group of people that is highly critical of the ethics of others, it is complete and total hypocrisy. Ben and the other editors should be ashamed.

  61. adehus says:

    @coopjust: I’m sorry, I fail to see the bias. Sony actually told the guy that ‘ this PS3 is too dusty, and it endangers the health of technicians’… right?

    If the poll is intended to ask whether or not you agree with Sony’s position on the matter, then the original ‘yes’ phrasing seems like a fair way of stating Sony’s position.

  62. girly says:

    So this is about the guy’s PS3…and the screencap says “the XBOX 360 had overheating problems” because…?

  63. girly says:

    Is it dust, or silt?

  64. Techguy1138 says:

    -I’d say a full clean would take around 2 hours maybe a bit more.

    -They make maybe $15 an hour.

    -The diagnosis might take quite a bit longer. Maybe another 3 hours over the course of a few days, if done correctly.

    -No, they can not charge for the cleaning. They can not fix it then decide if it’s under warranty. That call needs to be made before hours are billed.

    That is why it’s good to exclude neglected machines. It take much longer to determine why something is broken as opposed to replacing or fixing it. It’s a much easier task to determine what is broken.

    All that said it would still be nice to track this story along. I do believe that Sony will give the kid a new machine at some point.

    From the TV story he said the he spent 5 hours trying to work this out. It doesn’t even sound like he bothered to write an actual letter of complaint or even an e-mail. Going straight to television isn’t par for the course for the consumer. If the consumerist was going to be featured on TV I’d have much rather see them go to bat for the people who have had problems with the binding arbitration clauses. Especially the ones that resulted from housing issues.

    Since I own a PS3 also I’d like to see the consumerist track down others who have had their PS3 repairs denied under warranty. If they are being slimy they aren’t doing this to just one person.

  65. ninjatales says:

    To all those “i’ve seen computers in worse shape” posters, we all know dust/dirt-caked computers can be operated. It’s only a matter of time before the processor overheats or the optical drives start scratching your disks.

    And sorry Reid. I don’t see your point there.

    If you claimed to have “wiped” the PS3 on the outside and it looked like that, I can only imagine how bad it was BEFORE you decided to clean it with a rag.

    That being said, I can’t imagine how dirty the inside of the console is.

  66. Beerad says:

    @adehus: As several people have pointed out, “health concerns” was a stupid thing for Sony to say. That doesn’t make the PS3 owner right. Sony, understandably, does not want to become a free PS3 cleaning/tune-up service, so they are not going to simply clean everyone’s units and check them out as you suggest. They are well within their rights to set limits on the warranty, such as “normal use following our instructions.” You may disagree with the instructions “how DARE they suggest that I dust my electronics?!” but that doesn’t mean the warranty covers anything else. It’s that simple.

    I can’t help but notice that out of the about 53 Consumerist posts you’ve made, 50 of them are on this topic. You aren’t perchance related to Mr. Godshaw, are you? Or selling Sony stock short?

  67. Techguy1138 says:

    @Beerad: Chill out with the conspiracy theories.

    Everyone has a first post somewhere. He just really disagrees with Sony’s handling of the event.

  68. coopjust says:

    @Adheus

    The bias is inherent in the way the answers were asked. You got “Yes, Sony shouldn’t repair it, the console is too dusty. I buy Sony’s extra-lame excuse that it was a health hazard” or “No, Sony should repair it”

    Some of us believed that neglect broke the console, but that the health thing was BS. And, that turned people to “No, Sony should repair it.”

    Then, when a Consumerist editor appears on the news, the poll is edited to “Yes” or “No”. Coincidence? There is no sign of the editing (unless you read past 100+ comments- then there are complaints of bias).

    Quote page 4 of the PS3 quickstart manual:
    “Do not place the system in an area subject to excessive dust or cigarette smoke. Dust build-up or cigarette smoke residue on the internal components (such as the lens) may cause the system to malfunction.

    The warranty says that:

    THIS WARRANTY SHALL NOT APPLY IF THIS PRODUCT [...] (D) IS DAMAGED BY ACTS OF GOD, MISUSE, ABUSE, NEGLIGENCE, ACCIDENT, WEAR AND TEAR, UNREASONABLE USE, OR BY OTHER CAUSES UNRELATED TO DEFECTIVE MATERIALS OR WORKMANSHIP

    He neglected to keep his PS3 in a well-ventilated, non dusty area.

    The Consumerist can do a LOT to help out the little guy, but I’m upset by this blatant bias.

  69. adehus says:

    @Techguy1138: I think we’re thinking about the same thing differently… I’m assuming that the dust might cause component failure, and it sounds like you’re assuming that cleaning the dust would be the fix.

    It could go either way, I suppose. From the Sony’s perspective they’d be out a max of $75 based upon your estimate. From the consumer’s perspective, he’s out $150 as a result of the company opting to not look into it. The math doesn’t seem very consumer-friendly to me.

  70. Beerad says:

    @Techguy1138: “Just because I’m paranoid doesn’t mean they aren’t out to get me!”

  71. adehus says:

    @Techguy1138: “@Beerad: Chill out with the conspiracy theories.”

    Thanks, much appreciated. I’m not a fanboy -the only gaming console I own is a PS2 that I haven’t played in years- and I can promise that I don’t represent anyone other than myself. This particular situation just strikes a chord with me.

  72. KittensRCute! says:

    “I had wiped it off before sending it out”
    this is what he said in his first post. Now either that is a lie or it was REALLY nasty before he sent it out, either way it should not be repaired because it really is shag nasty. I dont know how this happened in a few months but its not right. I dont even want to know what this kids living conditions are.

  73. KingPsyz says:

    @adehus:

    Hi, wow… you’re biased.

    So they did open it and based off what they saw inside they denied the claim. Read the thread, this was documented.

    Second, the $150 was a REPLACEMENT FEE, not a cleaning fee.

    Lastly, none of know the contents of said dust so yes it does pose a health hazard. With people mailing antrax and peoples allergies you don’t know what could happen.

  74. cosby says:

    Really thought this story helped remove some credibility from the site. I think the editor could have done better on fox news. To even state that sony should just fix this to make it go away is a joke. So sony should replace this and bow down because some slob can’t take care of his stuff? Give me a break.

    Also to the people that question the dust issue. Chances are the dust is stoping the machine from reading the disks. Optical drive prob just needs to be cleaned but with the amount of dust on the unit I would still side with sony. Still don’t understand how someone can get that much dust on somthing sitting in a home that fast.

  75. Khabi says:

    He got all the attention he wanted.. good for him. I still hope Sony refuses to replace his mistreated PS3. Also, he said the PS2 had dust issues, I had an original PS2 from launch and it NEVER had a dust problem, and I hardly ever wiped that thing down.

    And again, that wasn’t dust, that was DIRT. Thats different.

  76. Noremakk says:

    Actually, the blowing of NES cartridges actually harms the cartridges. The force of your breath is too strong and will eventually make the 64-pin receiver come loose. Instead, try using a pencil, snapping off the graphite tip, then putting a kleenex or some sort of paper towel and running it through your cartridge’s opening.

  77. ivealwaysgotmail10 says:

    Think what you want guys, This was my system.

    The pictures make the system look really dusty, as does any picture with a flash of a slightly dusty dark object.

    It is not DIRT, it is DUST i do not live in a damn farm. My room is quite clean, and i did wipe the thing off before i sent it to them.

    Let me ask you when you go to best buy to buy a ps3, does the sales guy remind you to purchase a mini vacuum to stay under warranty? Didnt think so

    So its 60/40 60% of people beleive i should get a replacement, So do you think it is fair for it to be a 60/40 chance of me getting a replacement because I’m hoping i get a sympathetic tech who doesn’t have OCD?

    I Hope one day the people who are saying i dont deserve a replacement get put in a similar situation, My room is clean, my entertainment center barely has any dust on it.

    Whatever any of you think, The pictures flash accentuates the dust 10x, And I did wipe the system off, There are a few areas that I distinctly remember wiping down that are dusty in the picture, I really think that the dust was shaken loose from inside of the ps3 and coated the system inside of the box.

    And please do not deny me unless your ready to get out your camera and take a few pictures of your Un-cleaned ps3 with a flash.

  78. sykl0ps says:

    @Noremakk: yeah… my breath puts more force on it then actually inserting it into the NES?

  79. makimalvi says:

    oh consumerist, you are your bogus news stories amuse me

  80. makimalvi says:

    btw, from the looks of the guy there probally was enough weed dust in there to get the techs high….watch planet earth? ya right, more like duuuudde lets smoke up and watch the EARTH DUDE….

    sony rules you lose

  81. SpaceCat85 says:

    @Noremakk: A Q-tip plus simple rubbing alcohol will do wonders on old NES cartridges. I recovered a few that had gotten so dusty they’d just show garbled text/graphics. I had to do passes with multiple swabs because they’d dirty up so easily, so I got a good look at how filthy even the old, cooler-running video game hardware could get ;)

    (And these were cartridges that spent most of their life in slip cases/boxes, in a closed cabinet far away from running electronics)

  82. StevieD says:

    40% agree with Sony.

    40% agree with Sony.

    40% agree with Sony.

    I hate to say it again, but….. 40% agree with Sony.

    Myself, I would be too embarrassed to send in such a filthy unit.

  83. girly says:

    I like that idea. I would love to see some other people’s ps3′s photographed similarly

  84. jkaufman101 says:

    Woo-hooo! Carey is cuuuuute! <3

  85. adehus says:

    @KingPsyz:” Hi, wow… you’re biased.”

    Well, I’m honestly not sure what my bias is based upon!

    “So they did open it and based off what they saw inside they denied the claim.”

    I’d love to see a photo of that. Wonder why they didn’t send it as well?

    “Second, the $150 was a REPLACEMENT FEE, not a cleaning fee.”

    I understand. Probably their cost to recoup their loss after they refurbish and sell the unit he sent in. Your point?

    “Lastly, none of know the contents of said dust so yes it does pose a health hazard. With people mailing antrax and peoples allergies you don’t know what could happen.”

    Seriously, dude- that’s just lame. You could make that argument about absolutely any piece of electronics… if there’s space inside a product, there’s room to put stuff in it. Thankfully most companies aren’t run by conspiracy theorists.

  86. Khabi says:

    @ivealwaysgotmail10:
    I will happily do that tonight when I get home. I’ve got a camera with a better and stronger flash then that, I haven’t wiped my PS3 down in maybe 3-4 months as of right now. Lets put this to the test, shall we?

  87. KingPsyz says:

    @adehus:

    Really they have no reason to supply photos of the interior to the media, esspecially when that would expose their entire infrastructure under the hood. Are their skematics out there? Probablly, but doesn’t mean they’re going to perpetuate that.

    The guy who started this whole mess said from the begining that they cracked it open and at that time determined that it was neglected and thereforre inelligible for warranty repairs.

    I love how you have held onto this notion that the $150 was a cleaning fee and when you’re refuted you’re just like “oh yeah well nyah”. Of course they’re going to refurb a unit but do you honestly think $150 will cover that entire cost? Part replacement, cleaning, testing, more cleaning cause pigpen here got some caked on dirt going, replacement of the outer shell and chrome more than likely due to damage, ect.

    Again the health risk was an afterthought, not the reasoning behind the denial, but continue to belive that. And considering you don’t have a clue what the inside looks like that we have no idea what it’s based on. Maybe the guy had a roach farm in there. With that much dirt I wouldn’t be suprised if he had cockroaches in his apartment, and if he did leave it running 24/7 that’s prime cockroach breeding conditions. Dark, dusty, and hot. So maybe they opened it and found roach eggs and droppings, if not dead roaches?

    Maybe there was something else going on, hard to say. The point is, warranties are to protect us from substandard manufacturing and design flaws, not from neglect or lack of common sense.

    If you’re the kind of person that owns several HD sets, and an HD gaming / media device I would also conclude you like to keep that equipment clean to keep it running well and to get the most out of it.

    Just because Sony didn’t hold this kids hand and tell him how to clean up after himself doesn’t mean that he shouldn’t have to. I also like how he continues to mention best buy by name not pushing a computer vac with the purchase of the PS3 when he supposedly bought this off eBay.

    Hell I threw my manual out for my PS2 but I still knew to keep it free of dust and occasionaly either blow out the unit a take a hand vac to the rear fan.

  88. 92BuickLeSabre says:

    Seriously, did nobody catch the “Hey let’s watch ya know Planet Earth on Blu-Ray” reference at the beginning?

    It sure sounds like the exact problem the tech-posters said before, and (I think) Homer-Jay was implying above. Um…maybe this ain’t just dust; to quote Spunky Redhead

    …a few months back, i worked on a computer that was so full of dust and grime that was caused by a lot of pot smoke…we had to scrape the resin from the inside of the case…now THAT was nasty.

    Shocked, shocked Ive/Reid hasn’t mentioned this, but I do look forward to “the kid’s” letter. “Dear BBB: Sony won’t deal with the nasty pot resin, dust, and ash buildup on my PS3.”

  89. Pylon83 says:

    @ivealwaysgotmail10:
    40% of people on a site that is incredibly biased toward the consumer disagree with you. That certainly says something about your situation and how the public feels about your “story”. Good luck taking Sony to court. I hope for the sake of every other consumer out there that you go down in flames. When companies are forced to repair problems that are so obviously due to neglect, it simply raises prices for everyone else. Most people possess common sense and realize that things they buy have to be cleaned from time to time. You still seem to reject the idea that things get dirty or dusty with your comments about whether best buy should offer to sell you a mini-vac. You clearly are so enraged (or possibly high) that you can’t see the reality of the situation.

  90. thegreatpablo says:

    This is ridiculous. I’m sorry, but while I may not have posted a lot before this story, I’ve been reading this site for a while and have lost faith.

    Sure, we as consumers sometimes need help dealing with conglomerates like Sony…but in cases where the consumer is absolutely, 100% wrong, there’s nothing to be done.

    Couple of things to take into consideration, and I’ve posted this before, feel free to check my post history.

    1. The kid says he wiped it off and it wasn’t that dirty when he sent it in. It’s possible, and even likely that even though you cleaned the outside, that during transit the dust and dirt from the INSIDE of the unit was knocked loose and came out of the vent to cover the exterior, especially where there were finger prints (oil from your hands will collect dust). If that’s what happened, this unit was STILL exposed to too much dust, so much that what was photoed came out? That’s too much.

    2. Sony denied the warranty based on neglect NOT the technician’s health. Even if they had cited that as their reason early on, the neglect cannot be overlooked.

    3. He says you should have to buy a minivac to help clean it? And also said he shouldn’t be required to, but as documented:

    Page 6 of the Safety and Support Manual:

    “Do not expose the system or accessories to dust, smoke or steam. Also, do not place the system in an area subject to excessive dust or cigarette smoke. Dust build-up or cigarette smoke residue on the internal components (such as the lens) may cause the system to malfunction”.

    THIS WARRANTY SHALL NOT APPLY IF THIS PRODUCT (A) IS USED WITH PRODUCTS THAT ARE NOT COMPATIBLE WITH THIS PRODUCT; (B) IS USED FOR COMMERCIAL PURPOSES (INCLUDING RENTAL); (C) IS MODIFIED, OR TAMPERED WITH; (D) IS DAMAGED BY ACTS OF GOD, MISUSE, ABUSE, NEGLIGENCE, ACCIDENT, WEAR AND TEAR, UNREASONABLE USE, OR BY OTHER CAUSES UNRELATED TO DEFECTIVE MATERIALS OR WORKMANSHIP

    Pay close attention to item D. I don’t care what the circumstances surrounding how the console got to the state that it’s in now, this is clearly either misuse or negligence.

    4. The argument that we don’t know if the dust caused the issue or not. Some confirmation from Sony here might be nice, but as others have noted, they have a case for voiding the warranty regardless of what caused the failure. My guess is that it DID cause the failure otherwise they wouldn’t be making such a big fuss about it.

    5. The PS3 isn’t known as a dust magnet to this capacity. I have to dust my PS3 off once in a while, but I have NEVER seen my PS3 with that much dust on or around it.

    6. They offered to replace, NOT REPAIR, the unit for $150. A gesture they don’t even have to offer.

    This site is perpetuating bad press against a company who has not done anything wrong.

  91. magus_melchior says:

    “We have good news, and bad news.
    “The good news is that your PS3 dust grievance will be aired nationally!
    “The bad news is, it’s on Fox.”

  92. Techguy1138 says:

    @ivealwaysgotmail10:
    I’d be happy to take a picture of my system with a flash. But then again it doesn’t really matter if mine is cleaner than your so what.

    You seem to have gone through a lot of effort to make things public, complete with TV appearance but you only sent 5 hours trying to work this out.

    A well written letter might have gotten you a much better result. Your machine was no doubt very filthy inside to the point where the tech who opened it though it was abused or neglected.

    %40 percent of the people here saw an argument against you. 60% supported you, that means with some well worded letters and being polite and well spoken this could have been settled far easier.

    Most likely the people who would have solved this problem very easily for you found out about it from FOX news. I doubt that this makes them want to help you now. You can still try using a firmly worded but polite letter to many corporate executives. An email may even work at this point. It may take a week or 2 to solve this.

    As they have already contacted their legal department about this matter and didn’t immediately pony up a free system, they think they have a good case against you if you pursue them.

    Good luck and keep us posted.

  93. lostalaska says:

    If the pictures I saw of the PS3 that Sony supposedly posted of his PS3 I wouldn’t give him a dime. The way that thing looked it was well beyond a little dust gathering on it. It looked like it had been dragged across a beach. Sony’s point about the health hazard is pretty silly, but on the stance of normal use doesn’t create that kind of dust. Hell if he lives in a space where a PS3 will pick up that much dust sitting on a shelf that kid is going to have black lung or worse before he gets out of school.

  94. Topcat says:

    Holy shit. This is one guy’s PS3. ONE. Has anyone else come forward with a system that has been completely destroyed by a disgusting amount of dust? Has Sony extended their warranty for three times the length just in case your PS3 runs through more dust than it should? Seriously.

    This dude’s inability to take care of his stuff and keep his place clean landed him a dead system. This does not deserve to be news.

  95. adehus says:

    @KingPsyz: “I love how you have held onto this notion that the $150 was a cleaning fee and when you’re refuted you’re just like “oh yeah well nyah”.”

    I don’t understand- just because they offer to send him a new unit for $150 doesn’t mean that the money is not a ‘cleaning fee’- they’re just cleaning it to sell as refurbished vs to return to him. As to how much it should cost- I have no idea.

    “Again the health risk was an afterthought, not the reasoning behind the denial, but continue to belive that. And considering you don’t have a clue what the inside looks like that we have no idea what it’s based on. Maybe the guy had a roach farm in there. With that much dirt I wouldn’t be suprised if he had cockroaches in his apartment, and if he did leave it running 24/7 that’s prime cockroach breeding conditions. Dark, dusty, and hot. So maybe they opened it and found roach eggs and droppings, if not dead roaches?”

    Well, maybe. Heck, if it was infested, that would seem to be ample reason to void the warranty. But if you were Sony, wouldn’t it be in your best interest to say so?

    “Maybe there was something else going on, hard to say.”

    That’s really my point. Reid *could* have been at fault, but I personally don’t think Sony put enough effort into determining what the true problem was. If they did put the effort in and came to a reasonable conclusion, then I don’t think they did a good job of making their conclusion clear. Everything I’ve heard from Sony sounds like customer service smokescreen BS to me. Nobody here knows the full truth of the situation, we just have feelings that lean in one direction or the other based upon the less than perfect information we’ve been shown. “Maybe there was something else going on, hard to say,” has been my point the whole time. That sentiment just happens to lean in the opposite direction for me relative to how it skews for you.

  96. M3wThr33 says:

    After the seeing the pictures, dust surrounded this. Even if it was layed flat, at least ONE side, touching the ground, would have been dust-free. This thing is caked in spots normally impossible for dust to reach.

    It’s obvious he broke it somehow and covered it in sand to make it look like dust did it. Who doesn’t even clean stuff before sending it in?

    The people here thinking Sony is at fault are over-empowered snobs that think they deserve everything in this world.

  97. Pilam69 says:

    What has happened to personal responsibility in our society?

    I come to the consumerist for LEGITIMATE, “I’m getting screwed please help,” stories. Occasionally I have learned something important here that I can use in my normal course of life to enhance my own life or even help another.

    At some point we must stand up for ourselves and say “enough, I messed up, I have to face the consequences.”

    Sony did not cause this problem, the customer did when he NEGLECTED HIS SYSTEM TO THE POINT OF FAILURE.

    Since everyone knows that the PS3 is a dust magnet (and oh I wish I could attach a photo of my year old today PS3 that is NOT caked with dust) shouldn’t a responsible person then make efforts to prevent the dust from accumulating? I have a laptop computer that I blow out with air every week. Does it stop ALL of the dust? No. But it is a preventative measure. I keep my PS3 on the FLOOR of my media room and I clean it once a week by running a cloth over it to make sure nothing clogs the air vents. These are steps that I take out of PERSONAL RESPONSIBILITY FOR MYSELF.

    Sony is offering to replace this system with a (probably refurbished) unit for $150. This is a HUGE discount and seems more than fair.

    Someday, when we’ve all run out of excuses for why “it’s not our fault,” I hope that we can take some personal ownership and realize that our actions or INACTIONS have real world consequences.

    PS3 slob, consider the $150 a bargain and get your new system from SONY. It’s more than you deserve.

  98. Trai_Dep says:

    Dust is a simple engineering problem that can be fixed in the design stage by filters, planning air flow, what have you, for little additional money at the mfg stage.

    On a different note, Cary, next TV appearance, wear denim, a rocker T under a leather jacked and a bit of black eyeliner – go all dirrrrrty and it’s almost a certainty that the next TV host will reach over and engage in some hawt knee-grabbing action! Whoo whoo!

  99. Torabo says:

    @trai_dep:
    That has to be the dumbest thing I have ever heard of.
    Planning air flow? Filters? With enough dust (like is shown in the pictures) The filters would be all clogged up, and considering the state of neglect that PS3 appears to be in, would’ve caused the exact same problem anyway. Of course there was planning put into airflow and heat dissipation the design of the machine… for operation under NORMAL conditions. I wonder why no one else has had this problem. When you make designs, you never design for the worst case scenario. Or do you actually expect the PS3 to come with a gigantic self-sufficient air filtration system that doubles as a air conditioner, cleans its own filters, and is solar powered with backup batteries just in case your power goes out. And all extra design changes cost a lot of money, the parts themselves may not cost a lot, but the design and testing does. I take it you’ve never worked in any hardware design facility before.

  100. Frederick says:

    If the PS3 had been intended to operate in water, we wouldn’t think twice about it being designed to be water resistant. Instead, it was intended to operate in the Earth’s atmosphere and it should have been designed to be dust resistant.

    Atmospheric dust is not a shocking or unexpected phenomenon. Somehow, most other manufactures have managed to design products that function in dusty consumer environments. It is not unreasonable to expect the same from the Sony and their PS3.

    Further, neglect is a relative term. If this had been a computer designed in the 1950s, neglect would be operating it outside of a “clean room.” Instead, it was designed in the 21st century to be used by consumers in their homes, and I don’t think the accumulation of dust should be considered neglect unless it was caused by an unnatural atmospheric condition (for example, remodeling the house, a hurricane, or chain smoking).

    The bottom line is that Sony is doing business in a competitive environment and if they want our business they should properly design and support their products.

  101. Trai_Dep says:

    Whoa. Decaf, dude.

    They make laptops that can be dropped twenty feet and run in a sandstorm with no ill effects.

    Surely smart people from the same discipline can handle the challenge of making a box that can sit in a suburban rec room without biting the (wait for it… w-a-i-t for it…) dust.

    (gleefully taking a bow)

    Any engineering types (not corporate apologists/fanboys) wanna take a stab at it?

  102. smarty says:

    @Pilam69: You’ll never see any Consumerist tinfoil hat wearer admit they were at fault. It’s ALWAYS the big bad corporation.

  103. Torabo says:

    Of course, though hey, they didn’t have to spend money on the development of the actual hardware inside either, and those laptops tended to cost just a ‘wee’ bit on the high end too. I wonder how much more people would complain if the PS3 cost 3 grand so it could handle sandstorms.. just because of the odd guy that doesn’t know how to take care of his own stuff.
    And I am an engineer thank you very much.
    Don’t talk about what you don’t really know.

  104. Trai_Dep says:

    Unless you’re a process/manufacturing engineer with a background in solid-state and/or consumer electronics, don’t be telling other people not to speak of what they don’t know about, implying that you do. I don’t expect an oncologist to know pediatrics, simply b/c they’re both doctors. Engineering (so I’ve read) are an equally broad discipline.

    The difference between you and I is, when I don’t know something, I recognize it as an opportunity to learn, instead of blathering ignorantly.

    Again, for fun: anyone that knows the discipline want to contribute? Not Desert Storm-qualified boxes, but something that can handle a particularly feral suburban basement?

  105. TheUsedVersion says:

    @adehus:
    If Sony refused to open up the unit then how in the hell did they take pictures of the inside?

  106. Roddly says:

    So much spin. Shame on consumerist.com and there desire for self-serving publicity rather than good sense. Really no different than any company.

  107. viet0ne says:

    The person who owns the PS3 should never get it fixed.

    To say they should have designed the PS3 and placed in anti-dust measures is stupid. The PS3 collects no more dust than any other device in a normal environment.

    Its obvious that the person who owned the PS3 had an environment that has a higher concentration of dust than the average consumer.

    Its obvious the person does not know the meaning of proper care of any electronic device.

    Would you blame Dell, HP, Sony or IBM if the computer started to have problems because of overheating caused by dust blocking the vents in the heatsink?

    None of them provide any instruction on how to clean a computer yet people know that using compressed air will be enough.

    Would you blame Honda, Dodge, GMC, Toyota for your engine responding poorly because of an old fuel filter?

    None of the car manuals state how to replace it yet people know about it when they take in their car for regular service.

    The kid lost his warranty because be neglected the PS3 and the environment it was in. There is nothing the kid can do to defend himself against the pictures taken of the PS3.

    Also, his story is so inconsistent. First he says that the PS3 wont get fixed because of Dust. Sure, Sony says its a health hazzard.

    Then on TV, he goes on to say that when he got the PS3, the Blu-ray drive wasn’t working properly. It doesn’t take a genius to figure out the kid is lying about other things just to make the PS3 look worse.

    Also, hes stupid for not contacting Sony to get it fixed when it was having initial problems. He probably staged the whole thing. Took his PS3 to a lumber mill and asked them to sand blast it until it didn’t work anymore just to send it in.

  108. Torabo says:

    @trai_dep:
    process/manufacturing engineer? so what happened to the design process? or did you somehow magically decide that the design process would be extremely cheap compared to the manufacturing costs?

    And just to point out a simple fact to you. The process/manufacturing engineer would have nothing to do with the reliability of a product in terms of its design. In terms of reliability their usual responsibility is in terms of ensuring the manufactured products actually fall within the tolerances specified by the design engineers.

    Its amazing how people like you immediately assume others who have a differing opinion are not qualified to talk about a technical subject that you yourself are not qualified for.

    Sure chances are an oncologist would not be able to perform as a pediatrician, however an oncologist would most likely know what the hell a pediatrician does.

    Just to let you know I am an electrical engineer who has worked on failure cases of consumer electronics and the cost-benefit analysis of fixing the failure cases. It is apparent enough to me that you have no idea what are reasonable failure cases to be considered in the design stage of products, nor the actual costs associated with it. I know what I am talking about. You do not. How about learning a bit more before you toss out random arguments.

  109. Torabo says:

    @Frederick:
    So what you are saying is that we should expect any regular consumer electronic to work in say, an open tent in the middle of a desert? I’d like to see you operate some regular desktop computers there and see what happens. Or how about in the middle of rain forest? Granted this was in a regular household (well, aside for the dust level it seems), the level of dust that has accumulated on that machine (which is already after having been wiped according to the owner) is a lot more than what would be on such a piece of machine than anyone else I know. Now the owner of this PS3 claims that because the PS3 is such a dust magnet that its not his fault it collects dust. Now of all the people I know, if anyone of them knows something collects dust easily, they’re dust it off more often.

    Now to your analogy. Let’s take a look at watches. Given that its natural for watches to come in contact with water, pretty much all watches are waterproof to the degree of splashes and just getting wet, as long as its not totally soaked for too long. The watches that can actually be submerged into water tend of have this rating on them that tells you how far you can submerge them. Same here with the PS3. Its resistance to a reasonable degree of dust. But just like the computer, if you’re in a dusty area, you better clean it up or there is a chance that the dust will clog up the fans or prevent airflow and its byebye cpu or whatever component that just feels like frying on you. Do computers state that they’re dust resistant? no. But you can sure operate them in places with reasonable dust, and if you’re in a slightly more dusty area, you’d better clean it occasionally or run the risk of something failing. Same with the PS3. It is apparent that the owner of this PS3 operates it in a slightly more dusty area than the average individual. He ran the risk of it failing. I’m sure a number of other people do this as well. He just happens to be out of luck and it actually failed on him. Is this a design problem? Nope. You take a risk. You have yourself to blame.

    Now granted this may not be the actual cause of failure, but if they know for a fact that you neglect your PS3, they could rightly void your warranty or charge you more. Its like the insurance industry. If you’re known to perform acts that increase the risk of whatever you’re insuring. You get charged more, or they might not insure it for you at all.

  110. rikkus256 says:

    This is totally ridiculous on Sony’s part. PS3 is the most expensive gaming console ever and this is the type of service Sony is providing to their most loyal and core customers?

    I was planing to get a PS3 this Christmas but now I will NEVER buy a PS3 or any Sony products again.

  111. Jerim says:

    @KingPsyz:

    I can’t understand how anyone could think that it is just a little dusty. It looks to me like he buried it in dirt. How come others aren’t complaining of the same issue? Maybe they take better care of their expensive electronics. Just cause this guy is slob, Sony should eat the cost? You have to exercise due care under any warranty. Just because your car comes with a 3 year, 30,000 mile warranty doesn’t mean you can go 2 years without an oil change and expect them to replace your car when the engine lock ups. I am so tired of the “entitlemen” customer who believes that he is entitled to do what he wants and someone else should always fix it for him.

  112. Nanki-Poo says:

    I’ll chime in with the others who back Sony on this one. The dirt (looks much more like dirt than dust to me) on the system is way too much for something that Mr. Godshaw claimed he not only took great care of but wiped down pror to sending it to Sony. His changing story and the way he dismissed those who sided against him in the many threads here at Consumerist (calling people idiots is not a good way to win them over) make me think that he’s not being totally truthful.

    On a side note- I wonder who was the one that pushed hardest to get this story on to Fox News? Mr. Godshaw appears to also be an actor with several minor roles. Look him up on IMDB. Could this be a case of inflating a story to get face time for both the Consumerist and the actor?

  113. pixelsword says:

    LOL you hung youself by asking for those pics. If anyone gets any console that dirty, they don’t deserve compensation. You look like a moron, and you keep house like a bum. Sony made a good call. But, don’t worry, Punker, or Punker 88, or whoever you think you want to be to scam another PS3 into your trailer park; you think you got away with somethng, but your history is very traceable.

  114. pixelsword says:

    Oh yeah; here’s your pic, reid: doing a publicity stunt to get your dead-as a doorknob carreer back off of the ground.

    [us.vdc.imdb.com]

    You’re just some hollywood bum looking to star in a commercial or something.

  115. daemian2k says:

    this is sad, absolutely sad. I can understand consumer electronics having to operate in dusty areas and with some dust contamination. My PS2 didn’t look like that after having it for 6 years. I don’t blame sony one bit for not honoring the warranty. I don’t see how someone could sit there and call this a little dusty, it looks like he threw it in a pen and let pit bulls play with it. If lawyers and judges do not laugh this one out of the courtrooms, then our judicial system and legal system are just as sad as this story. This must have been on a slow news day.

  116. pixelsword says:

    Why don’t you get a job like Gary Coleman?

  117. Khabi says:

    @ivealwaysgotmail10:
    I took you up on the offer for pictures of a ‘dusty’ PS3.
    [forums.firstgengamers.com]

    Food for thought, I live in Arizona, a desert. Notice how my dust isn’t brown?

  118. girly says:

    Looks like any ps3 would easily gather fingerprints, but the dust is nowhere near close

  119. Treefingers says:

    @ivealwaysgotmail10: “And please do not deny me unless your ready to get out your camera and take a few pictures of your Un-cleaned ps3 with a flash.”

    Didnt you “clean” your ps3 before you sent it in? Ha, seriously, if theres an outline of dust where your PS3 was…thats probably too dusty. Like ive said earlier, i got my PS3 at launch. It sat on the floor of my dirty dormroom. underneath my desk. There was probably enough dust down there to kill my PS3… but you know what. every once and a while i decided to move my PS3. Why you ask, to CLEAN it. I hadnt thoroughly cleaned my PS3 until I read your story.

    So while you may not have gotten what you wanted, you helped me realize i need to clean my PS3 (and every other electronic) more often and more thoroughly.

    Also i have eczema (which you should know is a non-contagious disorder characterized by chronically inflamed skin and sometimes intolerable itching) This produces a lot more dead skin than the average human would produce. And again as you should know dead skin is the main component in dust. Therefore, i produce more dust than the average human. But i have to say my PS3 has never seen that much dust. ever. guess what mine still works. So does everyone elses (minus .1% of the PS3 populous). Get over it. ask for you PS3 back. wait 10 days. actually clean it this time. and send it back.

  120. adehus says:

    From the NY Times:

    “Once again, sales of PlayStation 3 lagged that of its chief competitors. Sony sold 121,000 units of PlayStation 3 in October. It was outsold not only by the Wii (519,000) and the 360 (366,000), but also, again, by the PlayStation 2 (184,000).”

    [bits.blogs.nytimes.com]

  121. ivealwaysgotmail10 says:

    @viet0ne:

    What are you talking about? In the interview i say that i was having problems with the blu-ray drive, this is the reason that i sent it in… i had owned it for a long time, and i put in a disc.. it wouldnt show up…. as soon as i had the issue i sent the console in…. this was all within a few weeks… I’ve owned the console for close to a year. As i said in the interview the amount of skepticism that i have been met with by people like pixelsword is ridiculous. Splitting hairs then trying to say that i am lying about the whole story… Think what you like. I have a desktop computer sitting right next to where the PS3 was and its not any more dusty than average, nor is my tv.

    @ anyone thinking this was for publicity, Consumerist contacted me telling me fox business news wanted to do an interview, i did a phone interview and after the internet story was posted they wanted to do the tv segment, i agreed, this is all, You really think my career is going to skyrocket because i was on the news at 3:30am in California? I don’t. In case you didn’t know there is a writers strike going on.

    Alot of people don’t understand the point here, The ps3 is an electronic, Ive seen Receivers that look brand new, And ive seen Receivers that are dusty as hell. Yet Ive never heard of someone getting warranty service denied because of a receiver being too dusty!

    THE PS3 IS A COMPONENT OF YOUR HOME ENTERTAINMENT CENTER

    Can anyone tell me they have never seen a receiver dustier than this? or any other part of a home entertainment center!

    Again think what you like, I think that enough people understand my logic that i will have a replacement before long. As i said I’m going to do all i can to get this resolved, if legal action is necessary it will be taken, If filming the opening of the returned system is necessary it will be done, If smashing the crap out of the thing on youtube is necessary it will be done.

    There are a few key points that you have to remember,

    A. If this were allowed, Then think, 60/40 chance of me getting a technician that deems this too dusty… is that fair? no!

    B. Multiple Customer service representatives i spoke to falsely confirmed that there was NO way for dust to void the warranty, even when i said Excessive dust, they said it did not void it. So if this were allowed Possibly hundreds or thousands of customers who called in to make sure this wouldn’t be an issue before purchasing would be 100% mis-informed and would be quite angry when sony told them their machine was too dusty to be replaced.

    C. Folding@home is a computations program included with all ps3′s it includes an “auto start” feature to start automatically when your system is idle for more than 10 or 20 minutes… making the ps3 pretty much constantly spin its fans…. are they not expecting dust to collect like this? or are they just expecting us to payback the $ they lost on the console with that 150$?

    D. Sony makes ALOT of home Entertainment components, Receivers, vcrs, cd changers, power filters, all of these things sit on racks, or in home theater systems and are almost never moved, they all gather dust, it is a known fact. How would sony handle a receiver like this? they would replace it, i gaurantee you they would never attempt to tell any audiophile that their component was too dusty, they would be met with a chuckle and that person asking when to expect the replacement.

    E. I have already made them their money back, i have purchased blu-ray discs, games, the blu-ray remote, 5 controllers. I have an unopened game here because “neil” told me that my replacement should have been shipped within 24 hours, YOU DO NOT TELL A CUSTOMER HE IS GETTING A REPLACEMENT WHEN YOU ARE NOT 100% SURE OF THAT!!!! I ORDERED THE GAME WHEN HE TOLD ME THAT!!!

    F. The ps3 warranty assumes that you own a low powered mini-vacuum, and that if you dont have one you will purchase one just to vacuum your vents off once in a while.

    G. THERE WAS NOWHERE NEAR ENOUGH DUST AT ANY POINT IN THE PS3′s LIFE SPAN TO BLOCK ANY OF THE VENTS, Not once did i have to wipe the vents because they were clogged, i wiped them off because they looked dusty!

    Thanks again to anyone who agrees with me, I appreciate it, Maybe Sony will Wake up soon enough.

  122. ixalon says:

    @ivealwaysgotmail10: I’m sorry, the manual clearly states that you should “not place the system in an area subject to excessive dust” and that this “may cause the system to malfunction”.

    Not following what the manual states is by definition “misuse” and the warranty states that misuse voids the warranty.

    By any standards, that picture shows the console has been exposed to excessive dust. My PS3 has been sitting on top of my entertainment centre (not protected inside like yours), next to my TV, running folding@home non-stop since I purchased it 9 months ago, and despite my loathing of dusting, it has nowhere near that level of dust!

    You may thing you’re standing up for “consumer rights” but you’re not; you’re hurting those who a) have valid complaints against companies who do not uphold their warranties and b) people like me who take care of their expensive equipment. It angers me that we have to bear the burden of the additional costs placed on equipment to protect companies against repairing misused and neglected equipment, then when it does come to requiring a repair, we are put in a queue waiting for the likes of you to get theirs repaired.

    Hopefully you’ll “wake up soon enough” to the fact that if you don’t look after your possessions, you don’t deserve to have them, let alone have them repaired free of cost. We live in an increasingly lazy world and people need to remember it’s not just corporations that have responsibilities, it’s the consumer too.

  123. Khabi says:

    @ivealwaysgotmail10:
    A) I Don’t see where you’re getting that 60/40 number from. In fact this point makes little to no sense.

    B) The customer service reps are not the ones taking it apart. The TECH has final say as to what machines are neglected and what are not. The TECH said you machine was neglected. Also, that little paper that came with your PS3 said pretty clearly that execessive dust would void your warranty.

    C) Running Folding at home is completely at your discression as if you run it or not. Just because you decide to run your PS3 nonstop doesn’t mean you don’t have to take care of it. You still do. If dust does collect you still have to clean it. Your grabbing at straws here.

    D)A ps3 is not the same as a reciever. These are two completely different types of hardware. I put both my car and my bike in my garage, since they both reside in the same place most of the time are you going compare them now too? Also, any decient audiophile would take care of their investment and clean it from time to time to keep this kind of buildup from happening.

    E) If ‘Neil’ wasn’t a tech, then you are correct, he shouldn’t have made you a promise about you getting your system back. Is that enough to offset neglecting your system? Thats for Sony to decide on. If you wan’t to make a complaint about Neil himself go for it.

    F) After seeing how bad your system looked, maybe its time for you to invest in on. Seriously tho, moving it from time to time to clean it (even if you say everything else is clean) would mean you didn’t need one of those.

    G) The vents being clogged isn’t the main reason for the machine to die. Its large amounts of dust IN the machine that cause failures. Lets look back at some of the things you’ve said were possible.
    1) “The machine was wiped down before you sent it in, maybe the dust from the inside got knocked out during shipping. (Paraphrased of course)” – That would be a hell of alot of dust in the machine to COAT your PS3 like that. Enough to void your warranty maybe?
    2) “That shelf was really dusty that they put it on, dust could have been transfered to the PS3″ – Nowhere near enough to coat the area’s like the SD card reader, or where the CD eject button is. Also there is less dust in the areas where the system would get use (power button / eject button)

    I still don’t believe you took care of this system…

  124. Roddly says:
  125. Mario's Pants says:

    Nice job, Carey – I was really impressed with your professional delivery.

    But gotta say, that Reid guy should get a haircut, trim his goatee and pluck his eyebrows before he hits nation-wide TV again. It’s pretty clear where the “dust” is coming from. At least he didn’t use the PS3 as a forced-air bong…