Is This Playstation 3 Too Dusty To Be Repaired Under Warranty?

We now have pictures of the Playstation 3 that Sony refused to repair under warranty because the unit was too dusty. Sony originally claimed that the pictures would not be released without a subpoena, and that the dust presented a threat to their technician’s health that could only be alleviated if our tipster paid $150. After our posts, Sony abruptly reversed course and released the pictures to our tipster. Sony’s letter, the pictures, and our poll, after the jump.
Thank you for contacting us regarding our Warranty policy as it pertains to the condition of your PLAYSTATION 3 console.

After consultation with legal counsel, SCEA has determined that the photographs of your console as returned to our service center are neither confidential nor private. Consequently, we may lawfully release these photographs to you. Because the photographs are not confidential, we may also release them to media who inquire about your recent internet postings concerning the console.

Regards,

Cindie Smith
Sr. Manager Technical Support, eService & Security
Sony Computer Entertainment America
Consumer Services Department

http://consumermediallc.files.wordpress.com/2007/11/1-thumb.jpg?w=463&h=347

http://consumermediallc.files.wordpress.com/2007/11/2-thumb.jpg?w=463&h=347

http://consumermediallc.files.wordpress.com/2007/11/3-thumb.jpg?w=463&h=347

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PREVIOUSLY: Sony CSR: What? No! Dust Doesn’t Void Your PS3 Warranty!
Dust Voids PS3 Warranty

Comments

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  1. JPropaganda says:

    OK seriously, who the heck would vote yes on this?!

  2. Smashville says:

    Did I miss something…how does that much dust accumulate in less than a year?

  3. SilverStar95 says:

    I say he gets a can of compressed air, blow it out, then send it back to them and tell them to damn well fix it and stop being a bunch of whiny little twits.

  4. Anonymous says:

    that’s not dust…that’s serious dirt…and im guessing sony’s tech guys threw a pound of dirt on it first!

  5. humphrmi says:

    It is pretty dusty. Dustier than I pictured from his original story. But that being said, I don’t see anything physically threatening to a technician here.

  6. Orionz Dream says:

    Hell mine gets just as dusty ever week or so. The finger prints are there too. MAKE THE THING MATT IF YOU DONT WANT PRINTS AND DUST!

  7. Ghostshrimp says:

    Christ, imagine what the rest of his house looks like.

  8. Pylon83 says:

    That thing is filthy. I stand by my comments in the original post that Sony is under no obligation to repair that unit. It has CLEARLY not been properly taken care of. Hell, it doesn’t even look like it has been wiped off. Further, the vote is unfair. I don’t think it constitutes a threat to the tech’s health, but I also don’t think Sony should repair it.

  9. Namilia says:

    That is a lot of dust for one year of use. Still, I vote no. If the tech is allergic to dust (as I am), he/she could wear a cheap dust mask. It is that simple.

  10. altgod says:

    I’m not going to vote yes or no on this one. A technician with serious asthma or allergies could be affected by this. The solution, don’t let that technician repair the unit. But this doesn’t desrve to be repaired. In all honesty, if you’re going to let your $600 machine go to shit in a year, you shouldn’t be allowed to have one.

  11. parad0x360 says:

    Ok…this guy said he took care of it? Basic care would mean basic dusting and you can tell he didnt do jack. I have NEVER had a console get that bad even ones that suck in dust like crazy.

    Look at the USB ports, dusting every couple months would keep that from happening. This console died of neglect and an incredibly dusty house. Just look at the outer case! There is no way he took care of it. No way. As an electronics freak i am appalled at seeing these images and im not being sarcastic

  12. invictus says:

    Looks like he put it in a room that someone was sanding sheetrock joint compound in.

    I guess the way I see it is if the dust caused the damage then it shouldn’t be covered under warranty. If you don’t take care of something you purchase why should someone else.

    Now if the dust has no bearing on the damage/defect then the warranty should cover it.

  13. scampy says:

    As an electronic technician I can say that definitely would not be hazardous to the technician, however it is an execessive amount of dust from what I can see in the pictures. Having that much dust in the unit is signs of lack of preventative maintenance by the customer. By having that much dust in there it can cause components to overheat that wouldnt normally overheat if they werent dirty which is probably the reason Sony wont fix it.

  14. Roadkill says:

    Holy crap, run away! That thing looks like it could bite someone’s hand off!

  15. Digitalguardian says:

    Forget about the repair, how’d all that dirt get on it? That’s not how you should send a unit in for repair or is it Sony’s doing?

  16. jonesy08 says:

    that’s probably the most ill taken care of thing I’ve ever seen in my life!! Look like they dropped it in a construction zone and ran over it with a pickup truck.

  17. Wolf_Dog says:

    What a fucking slob, Sony should not repair that unit, not because of a health hazard to the technician, but for the owner being such a fucking filthy idiot.

  18. funkycat says:

    I agree that there is a lot of dust ON the console and probably means that there is a fair amount of it also in the console, but this would not, to me, be a cause to refuse repair. I’ve had computer cases with just as much dust in them still work well.
    On a side note why wouldn’t you take care of your consoles, especially when you paid $400 or more on it?

  19. neko613 says:

    This isn’t “alot of dust”.

    This is almost to the point that this PS3 seemed to be thrown into a sand pit or just mud. To me this is personal damage to the console, not the consoles problem, therefore Sony has no obligation to fix it. This is ridiculous.

  20. cedarpointfan says:

    I’m sorry, but that’s just too dang dirty for an extremely expensive electronic device. If you have to clean it once or twice a week, then do so. You paid a substantial amount for that thing, now you need to keep it clean. I believe that the PS3 getting that filthy constitutes a lack of care on the customers part, to be honest.

  21. warf0x0r says:

    What is the consumer actually getting for 150 dollars, is that a replacement fee or a cleaning fee?

    Where can I read the warranty info about the additional costs due to dust?

    Also as others have said, why is it that 150 all of a sudden negates the health risk to the technicians who probably face more serious health risks then a dusty PS3?

  22. MonkeySwitch says:

    yeah… I don’t understand why the guy at least didn’t clean it before he sent it off. I mean.. that’s a lot of dust. I never dust, and nothing in my house is that dusty.

  23. baberg says:

    I don’t know if it could be called a “health hazard” but I totally side with Sony in refusing to repair that console under warranty. That level of dirtiness goes way beyond “normal wear and tear” and into “neglect”.

    Seriously, what the hell does this guy’s house look like if his PS3 looks like that?

  24. Gross.. did that come out of a chain smoker’s dirt hut or something??

  25. ObtuseGoose says:

    I’m suspicious that those are the photos of the PS3 in question. The guy said he cleaned off the exterior before sending it in. Why would someone lie about cleaning their PS3 when it has no bearing on whether or not they would repair it? In any case, they should be used to dealing with dusty electronics. Put on a dust mask and use some canned air.

  26. Dokuza says:

    I fully supported the original owner by his stories until I saw these pictures. This isn’t just dust. This is careless negligence to clean a personal piece of media in order to have a properly running PS3. It’s just common sense to clean your goods and your belongings.

    Man, I’d hate to see what his underwear looks like.

  27. MelL says:

    So would it void the warranty to open the case in order to blow it out with Ye Olde Can o’ Air?

  28. sleze69 says:

    As a former computer technician, I have worked on FAR more dusty items than this. While it is indeed quite dusty, unless that is asbestos covering it, there is ZERO danger to a technician working on it.

    Rejecting it for other reasons seems reasonable but their safety issue is groundless.

  29. Bay State Darren says:

    the dust presented a threat to their technician’s health

    Health threat? Was it asbestos? It’s the pretty much same damn dust that would be in the technician’s home. Take some Claritin and get to work!

  30. Pylon83 says:

    @ObtuseGoose:
    He lied about cleaning it because he didn’t think the pictures would surface. Now they did, and he loses.

  31. TheUsedVersion says:

    This is clearly neglect. Pure filth. Now we know the truth. Why isn’t anyone questioning the fact that the guy said he wiped it off and such? If he lied about that (which it appears he has), then what else is he lying about? Those pictures are disgusting to me. To know that someone who can abuse such a high-end product and then bitch to the world, all the while making Sony look bad, is beyond me.

  32. smitty1123 says:

    While it’s not a “health hazard”, I wouldn’t touch that thing with a 10-foot pole. Honestly, what the hell.

  33. Kanti_V2 says:

    That is horribly filthy, and it’s no wonder this morons unit broke down. He might as well have thrown it in a bathtub of human excrement. That being said, it’s dust. Yes it was probably his fault the system broke, but that is total crap about it being a threat to the tech health. Sony should either have repaired it, or told the idiot he voided his warranty. This extra fee, and health concern stuff is total BS.

  34. JomeyQ says:

    Yeah… that looks a lot more serious than dust. Dust isn’t brown, at least dust that I know. I know things get dusty over time, but there are limits.

    I was completely against sony until I saw the pics. I get where they’re coming from now. I do IT work, but I wouldn’t want to work on that console.

  35. Android8675 says:

    I’ve seen worse, when you start to see cockroaches scuttering out from the PSU, then you know you have an “unsafe” system. Spiders qualify too,

    Had a notebook sent back from service in Biohazard wrap because some idiot puked on the computer, cleaned the outside, and neglected to tell us that he puked on his computer. I didn’t even bother to open it, but since then I use the “nose” test before I send out the system.

  36. mrmugen53 says:

    Is that a special Motorstorm edition PS3?

    Seriously that thing is disgusting. How do you let anything get that dirty? Does this guy live in a mud hut or something in a swamp?

  37. kosikutioner says:

    I think that’s pretty gross, but I mean, I don’t think they shouldn’t fix it because of that. That being said… you’d think you’d clean your stuff up a little before sending it in, I’d be a little ashamed.

  38. TOCATL says:

    This is just a cheap tactic from sony so they dont have to make valid their warranty, dust in electronic devices is not harmfull, most of my PCs are
    “Dust Dreamland” and ive never had any issue with any of them…

  39. Kaemon says:

    Heavens what did he do to the poor PS3? I don’t think anything should get that dusty in a year. Obviously he did SOMETHING to it or the room its in. Did he even CLEAN it before he sent it? I mean, the least he could do is wipe the, what looks like, mud off the bottom.

  40. fuchikoma says:

    Poll is totally broken – won’t show results.

    But someone should seriously tell the owner of that thing that they’re made for INDOOR use.

  41. trailingedge says:

    looks like someone was using the PS3 as a air purifier

  42. Odwalla says:

    * Spoiled kid’s PS3 dies and kid sends it off for repair.
    * Sony says, “No way..that thing is a disaster. We took pictures to document what a slob you are.”
    * Kid tries to get pictures, gets told NO and proceeds to cry around the internet about how evil Sony is, downplaying to true extent of his slovenly nature.
    * Internet cry gets picked up and Sony gets fed up with all of the attention they are now receiving. Attention that makes them look like the bad guy when they know they aren’t. To quash the negative PR, even though they know they are in the right, Sony eats the cost of fixing Pig Pen’s PS3.
    * Sony decides that the kid needs to be taught a lesson, changes their mind on the pictures, gives them to the kid, and simultaneously releases them to the internet to call the kid’s bluff.
    * Kid gets royally (and deservedly) bitchslapped by Sony.

    Well played, Sony, well played.

  43. DigitalHero says:

    That is too much dust. No wonder the PS3 is broken. I call this an Act of God.

  44. Veltis says:

    If I live there am I still under warranty : [www.rrdc.com]

  45. Absent Blue says:

    I’m sorry but I have seen computers that have been on and in the same place for ten years that don’t look that nasty.

    And that doesn’t just look like dust, that’s that grimy dust only a hardcore piece of hardware can produce. The kind that actually makes someone as apathetically hygienic as myself actually wash their hands after touching every time.

    This is just judging from pictures, and I’m always willing to give a user the benefit of the doubt over a company, but those are convincing pictures. Originally I called BS on Sony, but maybe not because that thing looks like it’s spent the year in a Texas attic (funny story, I knew someone dumb enough to put their server in their Texas attic and still wonder why stuff broke so often).

  46. tazz77 says:

    I build/repair computers for a living.

    Dust can cause many issues varying from overheating to failing components such as optical drives and fans.

    While the health effects from exposure to dust is questionable and still under study, what I get from these pictures is that there is more than a reasonable doubt that dust is associated with the failure of this console which would fall under neglect thus voiding the warranty.

    And I would have no problem trying to prove this in a court of law.

  47. CuriousO says:

    Where does he put this thing to make it this dusty? Is he playing out in his barn? If I where SONY i wouldnt fix it either.

  48. lars18th says:

    As a computer technician I am often upset at the fact that not only I have to fix office computers but most of the time I end up having to deal with a whole lot of cleaning. Computers are neglected, put in desolate places and accumulate a lot of dust and dirt that technically I should not have to deal with.
    The problem here is this PS3 was actually sent to Sony for a Warranty claim. It is VERY hard for me to think of a polite way to describe a person that would ship a device in that condition and EXPECT warranty repair done. Its Like getting into a car accident and then sending the crashed car back to the dealership for warranty repair because the engine sounds funny. It’s not going to happen!
    I dont think there is a health hazard involved but I sure as hell think the technician would have to clean up YOUR mess in order to fix that console and he should not do it for free. Its also easy to assume the console is broken due to user neglect. You gave Sony the leverage to make such a call because you did not want to spend one minute of your life wiping off the evidence of what probably borke your console. Now deal with it.

  49. trailingedge says:

    hum..after a second look this guy is a PIG! My Dreamcast is in better shape than that! Dude vacuum your room!

  50. BadBadKitty says:

    I agree that the dust seems excessive but depending on where you live , it doesnt seem enough to void a warranty . Everyone was saying what a dust magnet these things are …

    Either way we were contemplating buying one for the kids for christmas … and since they dont dust , i think we’ll just opt for a Wii .

  51. North of 49 says:

    here’s a thought – use a ventilated hood and blast the dust out. I’ve seen computers dustier than that in business places. Sony’s running a scam cause they can’t sell enough PS3s that they need to make money any way they can.

  52. Cheshiregecko says:

    Look like that PS3 went out to Burning Man.

  53. gsquirrel says:

    Maybe. But it’s also not the consumers responsibility to clean it ever single week so that the tech doesn’t get dusty taking it apart. I’ve read theconsumerist.com. He attests that the console remained in his home theater cabinet for the current lifetime of the unit. Also acceptable. The thing does collect dust. It might collect more if run quite a bit, like constant Folding@Home, plus games and movies. If the room has carpet, it’ll collect more dust. If the system is sitting next to other electrinics like a sound system receiver, that’ll add to it. I think the tech needs to grow a pair, put on some gloves and do your job.

    Dirt and grime look very different to electronics dust, which is clearly shown in the photos. It’s a super-fine brown dust. Ever looked inside your computer? Ever cleaned that? As a casual system builder and tinkerer, it doesn’t take much to attract lots of that kinda dust, the same kind in the photos. It looks like more because in a PC case, the materials are machined aluminum, which doesn’t reflect light as well as the PS3. That reflective surface magnifies what dust is there. And seriously.

    Dusty doesn’t void a $600 console warranty. Negligence and mistreatment does. Sony. Man up and fix this system. I really want to like you, but sometimes you make it so hard.

  54. TheUsedVersion says:

    @Digitalguardian:
    Yeah lets blame Sony for this idiot’s neglect of his system. Of course, Sony didn’t do it. I’m sure its standard practice to take pictures of a console sent in for repair as soon as they see it in this type of shape for reasons just like this. You have some asshole who doesn’t take care of his system and then bitches and complains as soon as he doesn’t get his way. I regretfully took this man’s side but after seeing his console, it is clear to me that he got exactly what he deserved. He f*cked up and now he wants someone else to pay for it. Maybe he should own up and take some responsibility instead of making Sony out to be the bad guy.

  55. V1L3 says:

    This is disgusting.

    Not just the state of the console itself, but the fact that the guy didn’t even wipe the unit down before he sent it in.

    Seriously, I mean… I just had to send my Wii back for repairs, and the FIRST thing you do is ensure the console is free of grit/dust/vomit/cat urine before you box it up and send it in.

    If not for the technician’s benefit, then at least for your own chances of having it fixed under warranty.

  56. Rilcon says:

    My good god, his entertainment center must’ve been somewhere in the attic of a centuries old house surrounded by old rugs and antiques. If it’s dust that borked that thing, then I say it’s out of warranty.

    However, health risk? Come on man, it’s dust. At least have a look inside to make sure.

  57. Mukatsuku says:

    Hmmm that is pretty damn dusty lol. How did it get that bad anyways?

  58. Striderhayasa - Can we get some damn m/kb support?! says:

    Yikes…that PS3 is nasty. WTF? I thought the guy said he took care of it. I have a PS3 (since FEbrurary) and mine doesn’t no where near as bad as that filthy mess. Jeez, I wouldn’t want to work on it either.

    Dude couldn’t wipe it down before he sent it off at least?

    That’s just nasty.

    @Odwalla: Your post is hilarious. made me LOL.

  59. balls187 says:

    I’ve had my ps3 since day one, and no way did it collect that must dust.

    WTF?

    I’m totally with sony on this one.

  60. SilverStar95 says:

    The back of my monitor has been a hell of a lot dustier than that, after just 3 months. Trust me, that isn’t a lot of dust.

  61. silkysm00th says:

    Jesus. If that kid brought that PS3 into my office asking for repair i wouldn’t even be able to speak to him without berating his cleaning ability.

    I have never seen that much dust even INSIDE 4 year old workhorse PCs. If his ps3 refuses to start and the problem is positively identified as over-heat damage due to lack of care.. there is no reason Sony should repair it. If someone moved their ps3 from room to room by drop kicking it around the house and then sent it into Sony when it started acting funny they would laugh at this kid.

    It takes a supreme amount of laziness and an extreme LACK of common sense to let your 500+ dollar machine reach that point. His own damn fault.

    and as a side note… who wouldn’t try blowing compressed air through all the vents to attempt to fix it before sending your machine off to sony which would at the very least take 2-3 weeks? .. this idiot is just lazy and he paid for it.

  62. ekoshyun says:

    I usually dust things before I send things in for an RMA, just in case. If he left it that dusty, what’d be expect? On the other hand, “health risk” is pushing it. I’ve seen dusty computers, it ain’t ever give nobody danger.

  63. cametall says:

    Alright that is a lot of dust but I don’t see how it could void a warranty under the assumption that it is hazardous to a technician’s health.

  64. Den Den Boy says:

    I have to agree with the comments saying Sony is not obligated to repair this console. If the photos above are really the condition of the console as it was sent in, then the owner of the console was clearly being negligent in taking care of it. Companies should not be liable in the case of a customer being negligent with a console. In fact, I guarantee there’s language in the warranty that dissolves Sony’s liability in the case of customer negligence.

  65. Balance_In_Life says:

    I’m sorry, but this is just negligence. If you bury your PS3, Wii or 360 in the ground like it looks like here, its your fault. Now I’m not sure if it is a health hazard like Sony said but this is the dudes fault. Come on people, take care of your stuff and you lessen your problems 10 fold. I mean how hard is it to take a cloth and wipe down your stuff? I even take a small vacuum to my stuff once a week. DUST KILLS ELECTRONICS!

    @Odwalla: Agreed.

  66. ixalon says:

    Hmm… poorly worded question on the survey. Sony were right not to repair that under warranty; not for the reason stated, but for the fact that it’s obviously been neglected. It looks like it’s been left in a room where someone has been chasing plaster walls.

    I’m pretty lazy at the old dusting lark but the only time I’ve seen anything near that level of dust, even on things which attract it (TVs etc.) is after serious DIYing.

    There should be a cause in the warranty about Sony not being liable for repairing damage caused by “Acts of Slob”.

  67. eelmonger says:

    Please forget about the “health hazard” thing, that has nothing to do with why Sony won’t repair it. The dust may not be the cause of the problems but it is definitely a symptom of neglect and misuse.

    What if this guy had sent in his console with the plastic cracked (ie. someone had dropped it)? Sony would not refuse to repair it because their warrenty excludes cracks, nor would the system be non functional because of the crack (dropping would cause other problems). They would refuse because the cracking is a symptom of misuse by the customer which takes the PS3 out of warranty.

  68. bohemian says:

    Most business computers are a dust bunny farm inside. far worse than this. Electronics can be dust magnets even if you clean frequently.

    The worse ones I have seen as far as dust inside WERE FROM A HOSPITAL.

  69. GoBobbyGo says:

    Well, I think it could be serviced without endangering someone’s health.

    But that’s a ridiculous amount of dust. The dust on the outside is just gross, but the dust in the ports has got to be harmful to the system.

    I disagree with people who say you should hve to periodically dust your gaming system. Dusting isn’t going to get the dust out of the USB port anyway.

    But that’s just too much. I have electronics that I’ve left un-dusted for YEARS that haven’t picked up a fraction of that much dust. If you’re operating the system in a place that’s THAT dusty, then yeah, it’s your own damn fault unless you take steps to keep the dust out.

    Except didn’t I read somewhere that it’s a documented problem for the PS3 that it’s a “dust magnet”? I guess maybe it’s possible the reason it got so dusty in the first place is poor product design.

    But I doubt it. I think the dust is probably a user problem and the warranty should be void.

  70. Chippo says:

    This guy clearly didn’t look after his ps3, i’d say sony are well within their rights to claim it’s damage due to neglect and mistreatment.

  71. LostToys says:

    @Ytmnd Matt Neski !!!11:

    “Dusty doesn’t void a $600 console warranty. Negligence and mistreatment does. Sony. Man up and fix this system. I really want to like you, but sometimes you make it so hard.”

    Sony is denying him service based on the insides, not what is on the outside. However, based on the amount of accumulation of dirt, I would assume that that the inside of this PS3 is non-too clean.

    Sony’s claim is that there is 2 years worth of dust in the console, and the console has only been operating for the past 8 months. That is neglect if true.

  72. humphrmi says:

    LOL when I go to the poll results now, I get a file listing of gawker.com’s server.

    Sounds like a dust problem. :)

  73. DallasDMD says:

    Why can’t Sony just blow the dust out and fix the darn thing? Unless they can prove that dust caused the malfunction and that such an amount of dust is unreasonable, it seems like Sony is trying to get out of honoring their warranty.

  74. DallasDMD says:

    @Chippo: Sony did not establish that dust caused the malfunction. This is like a car dealer refusing to fix your engine because the body of the car is too dirty.

  75. fuzzycuffs says:

    Dude couldn’t be bothered to take a can of compressed air to it before sending it in?

  76. lanewinree says:

    That is one dusty unit. That said, I’ve taken apart machines that are ten times worse than that. If the technician is worried about their health, wear a mask like I do when peeling the case lids off electronics.

  77. WGSXFrank says:

    I’m sorry but, does anyone else noticed that the shelf they have the PS3 on is just as dusty?

    Notice the background. This picture was taking in a warehouse. Warehouses are FULL of dust. I worked in many and have experience with it. I’m seriously willing to bet that at least half of the dust on the PS3 was from that warehouse.

    Also, look at the third picture on the top left corner… that is not dust. That is dirt. Dust does not form splash marks then dry like that. Dust is already dry and builds up pretty evenly.

    Not, I’m not saying that the tech did it, nor am I putting the responsibility on the guy. None of us can be certain who did it, but that PS3 definitely had dirt thrown on it at some point.

    Mind you, that isn’t all dirt, there is clearly a lot of dust on the console as well. However, as I said before, look at where those pictures were taken, and look at how dusty that shelf is…

    Conclusion: Where the dirt came from is anyone’s guess. I’m not even going to try to speculate.

    However, The dust buildup is definitely due in part of the poor condition of that warehouse environment. The key words there are “in part”.

  78. spunky_redhead15 says:

    it really dosn’t look that bad to me…i don’t know, i guess i’ve seen worse doing computer repair for a living. a few months back, i worked on a computer that was so full of dust and grime that was caused by a lot of pot smoke…we had to scrape the resin from the inside of the case…now THAT was nasty.

  79. Khabi says:

    I would have to side with Sony too. That thing is horribly uncared for. Thats not just dust, thats dirt. I used to see the same kind of buildup when I lived with friends who had two dogs that would spend the day out in the dirt backyard and come in at night.

    If you don’t wipe that stuff off its going to end up breaking electronics. Its not normal wear and tear. I think a dirt build up like that could *possibly* even be home to some mites or other small bugs.

    I looked at my consoles last night (all the major players from this and last gen) I have no buildup even close to that on any of them. And I haven’t wiped them off for a long time.

    Pay the cash, get it fixed, take better care of your stuff.

  80. baked ham says:

    Wow. That’s pretty goddamn filthy.

    Seriously. I’ve never seen that much filth on a console before, and I worked at an inner-city Baltimore EBGames for 5 years. I’ve seen some rank business that people’ve tried to trade-in, but this is a very dirty looking piece of equipment.

    In my humble opinion, this system has been neglected. You don’t just put it down, plug it in, and go forever without ever touching it again, save the “eject” button. I dust my systems about once a month, though I don’t think that’s necessary either. At the very least, the whole unpleasant situation could’ve been avoided if he’d just taken a cloth to the friggin’ thing before mailing it out to Sony… I’ve had two Xbox 360’s busted so far and sent them to Microsoft for repair, and I was sure to clean it up a little before sending it to them. That’s just idiocy if you send it out looking like this guy did, in my opinion.

    And yes, dust accumulation can seriously affect the performance of hardware, even causing complete malfunction if it’s severe enough. And I think this is a candidate for “too much dust!” All that dust whirls around inside and the accumulation as it gets more caked up around the system hinders the ventilation and can cause overheating, and if ignored for extended periods of time will cause hardware malfunctions.

  81. DaveB says:

    holy crap dude! Look I have had a ps2 in my entertainment center for like 8 years and it never looked that dusty. Of course I clean it with a vacum few times a month. But no, Sony should not penalize him for being a grimy slob.

  82. KidU says:

    I felt bad for this guy when the story first went around…but holy shit dude, what the fuck is wrong with you? You deserved to have that thing break on you if you neglected it like that. Did you leave it on the floor…of a barn? Seriously, how does that happen?

  83. surveytaker4321 says:

    I would say it depends on whether the warranty states it has to be dusted regularly. If there is no mention of consumer maintenance then they should repair it.

  84. dafthero says:

    Yes, it’s hella dusty and perhaps because of that the unit may need a little extra TLC, but i don’t see how that voids its warranty. There’s nothing hazardous there.

  85. taftsearlobe33 says:

    Honestly I think the guy did clean it off before he sent it in. I beleive the guy is so much of a slob that it probably had pizza over it. No way in hell should sony have to clean this. I have systems I have left in closets for years and they have NEVER looked that bad

  86. br549xt93 says:

    If you are willing to shell out $500 for one of those things, at least keep it clean. That amount of dust is bad and I can see why Sony has a problem with this. Maybe their ego got a little hurt? Fingerprints I can understand, but that looks like straight up dirt, not dust!

  87. mgyqmb says:

    I don’t know about voiding the warranty – but HOOOOLY CHRIST. Looks like you took this off-roading.

  88. esqdork says:

    My cleaning person is probably dusting my Wii right now. But Seriously, WTF? How can something get that dirty? At least the dust isn’t that bright orange Dorito dust.

  89. anmkevin says:

    Anyone could see that the “hazerdous health” thing is BS, but it’s just a way for Sony to get out of calling this kid a liar and a negletful slob, which is what he is. I’m sure they figure that since it looks like THAT, he must not take care of his shit and therefor the product shouldn’t be taken care of under warranty.

  90. ivealwaysgotmail10 says:

    This is my ps3,

    I wiped the system off before i sent it in,

    Fact is that Almost any Desktop computer’s Vents look about as dusty as the inside of the vents on my system, And the PS3 is a very glossy console that has a vacuum like fan system inside of it that creates static electricity, attracting even more dust.

    So Guys, Anyone who says i should have cleaned it more, Exactly what do you think i should have done?
    Compressed air voids the warranty, And im not going out and buying a mini-vacuum just to vacuum off my ps3, I have a Dyson and from what I’ve heard from the techs High powered vacuums also void the warranty.

    How is one supposed to clean the inside of the memory stick and sd slots? And the USB ports?!

    Again, The system did not “go to burning man”, and No matter what anyone says i took great care of my system, I LEFT THE MMC READER CLOSED! It was NEVER OPEN I didn’t use it!

    Computers, Receivers, Tivos, Dvrs, ps2’s, All of those things get very dusty very easily.

    The ONLY Contributing factor to the mass amount of dust other than my dead skin, and the air around me, was that I ran FOLDING@HOME , Which (for all you non-ps3 owners) Is a computing project that you can set to start when you ps3 is Idle, It runs 24/7 Using alot of CPU and spinning the fans (collecting dust) in an effort to use the worlds computer power to research ways to cure diseases like Alzheimer’s, using simulations of foling proteins.)

    FOLDING@HOME IS INCLUDED with the ps3 firmware, Maybe They should bring to the attention of the world the fact that It may in fact be the cause of the end of your warranty.

    Again I 100% Beleive that the contributing factor to the amount of dust is because the system was left to run Folding@home Computations almost 24/7.

    Maybe sony should send out some SD CF and MS Slot holders to stop the dust from getting in, maybe some slot cleaners and a Mini dirt-devil to come with your ps3? this is absolutely ridiculous.

    The ps3 was Kept Indoors, in an entertainment center, a Quite CLEAN entertainment center, that still has a very faint half circle of dust where the ps3 use to sit.

    @sleze69:
    Thank you, my point is the ps3 is a computer, if it needs a monthly cleaning regimend with a mini-vac, it should come with a a video showing you how to make sure your still under warranty.
    @ObtuseGoose:

  91. Chaser says:

    That is the dirtiest PlayStation I have ever seen, but that doesn’t change the fact that dust should not void your warranty. A console, especially one with a $600 price-tag at the time of purchase, deserves high-quality service and customer support. Brushing off one unhappy customer to avoid a little dust is unacceptable.

  92. Phoenixtilt says:

    guess you should have gotten a 360….
    atleast there fixing there broke ass machine

  93. Kirbytheslayer: In-Kirby XMB says:

    Ok, that thing s ridiculous. For that be be like that, you’d have to deliberately cover it in dust. Seriously, I went on vacation for 3 weeks, nobody dusted my PS3, and it just had a minuscule layer that could be seen from directly above.

    I’ve had mine from almost launch, and it’s nowhere near as dusty as that, though I guess wiping it with a towel once a month solves that problem.

  94. While it looks like a lot of dust, that much crap can easily accumulate on something like that in a year. When I bought my house (3 years ago) it was one of the only ones in the neighborhood, so there was construction going on constantly. Between that and being in the desert, I would have a layer of dust on my stuff within hours of cleaning it.

    That being said, I would have cleaned it off and sprayed some air into it before sending it off.

    I still think its Sony’s issue to fix. Its not mishandled/dropped/crushed/etc. Its dust, its everywhere, and should be part of the testing of consumer electronics.

  95. surveytaker4321 says:

    I’m a technician and I’ve dusted out computers 10x worse then this. Sony is blowing smoke up ur a$$. Like someone said earlier use a dust mask or get one of those mask u paint with.

  96. chip5541 says:

    Wow… just wow. I can see their concern. Seriously, watch Flip that House and like every other episode talks about dust and needing masks and glasses. Working in the Hotel business I can tell you that dust can make you sick (bronchial asthma with I suffer from) of the dust getting into your eyes clogging your tear ducts (nasty way of correcting that by running a wire through the tear duct *pain*) and lets not forget that you don’t know what the composition of the dust is. There could be all types of foreign matter that could affect peoples health.

  97. Techguy1138 says:

    @DallasDMD: The problem is who has to clean the dust out of it. I’m fairly sure that to really clean this you would need a good amount of compressed air, a filter mask of some sort and a way of clearing the dust from the work space as to not contaminate the other machines.

    Yes this is a health hazard if the tech are not supplied with the safety gear to deal with this level of dust. The front ports are clogged in the top picture.

  98. stove says:

    Although it should not void warrant, good God, you couldn’t wipe that thing down before mailing it over to Sony?

  99. BrywalkerX says:

    Void it.

    Learn to take care of your stuff, and it take care of you.

    “One day I turn it on and put in a disc and it doesn’t show up, then it wont eject, finally I get it to eject and I try a blu-ray, nothing, CDs, nothing.”

    Well there you go. Your laser went belly up and it doesn’t even know there is a disc in it. Cause? It was used in a coal mine.

    Sorry, dude. I am actually with Sony on this one. That warranty should be void because of misuse. I live in a dusty place, and my stuff will NEVER look like that. That is DIRT.

  100. SuffolkHouse says:

    The real question is whether the technician would see a penny of that money.

  101. ivealwaysgotmail10 says:

    I did not lie, i wiped the vents, and top and bottom of the system, i did not open up the memory card area to clean inside of them, nor did i clean the USB ports.

    Maybe you guys should take a look at these and compare… The ps3 is a dust magnet, which pissed me off when i purchased it because not long after i purchased it the Glossy finish didn’t look so glossy anymore.

    I guarantee you that Most of the people voting that Sony is correct and it is too dusty, DO NOT OWN A PS3, Because the thing collects dust faster than any other system I’ve seen.
    [kotaku.com]

  102. Framling says:

    Wow, apparently 90% of the commenters here are various alts of Monk. Really doesn’t look that dusty to me, let alone “the most ill taken care of thing I’ve ever seen in my life.” Get a couple of cats, maybe live in a rural area with gravel roads, I could see that much dust accumulating EASILY. And why is it that the only photos they’ve provided are of the outside of the unit when dust inside the case, on the components is the only thing that matters?

  103. render says:

    I agree that’s a ton of dust, but how do you people know that the insides of PS3s that you own yourselves aren’t just as (or more) dusty than this guy’s? Oh, you haven’t opened them up to check? Oh, right, that’ll void your warranty? Go figure.

    Would he have cleaned the inside of his PS3 of dust if it wouldn’t void his warranty to open it? Probably.

    Is it his fault that his place has a lot of dust in it? No.

    Does the PS3 manual or warranty have warnings that say the unit needs the inside to be cleaned, and that doing so will not void the warranty? No.

  104. ClutchWarrior says:

    My PS2 is 7 years old, I never cleaned it and it has less dust that this. I don’t know if it’s the guy’s fault but still the health excuse is a lie.

    I think that Sony should repair it anyway.

  105. Jason says:

    Maybe if the playstation had games to play it wouldnt collect so much dust

  106. Techguy1138 says:

    @DallasDMD: It’s a bit more like taking your car through a muddy field and brining it to the dealer CAKED in mud and complaining about a suspension problem.

    BTW
    Driving your car though a muddy field until it’s caked in mud and the wheel wells are full is a really good time. The Pontiac Bonneville was underrated in it off-roading abilities.

  107. capraiii says:

    I don’t really think there’s much of a hazard concern, and I’m not sure why Sony gave that as an explanation.

    That said, Sony shouldn’t feel obligated to fix the thing at all. From the looks of the console (if Sony didn’t roll it in mud before taking snaps), the owner was totally negligent and is responsible for the damage. I’d equate letting it go like that to dropping it.

    And what kind of idiot wouldn’t at least run a tissue over it before shipping it? It may easily accumulate dust, but it’s also really easy to dust it off.

  108. teraphony says:

    I wonder if the guy smokes…that brown dust reminds wipeme of my former EB days in NJ when I’d get sticky, grimy smoker consoles traded in all the time. I find it repulsive that you could let such expensive electronics get to that level of neglect. I’m a big believer in giving the system a wipe or a vacuum now and then. I don’t blame Sony for rejecting it. A company shouldn’t be required to repair something that looks like you rolled it in the dirt on a daily basis. That’s from abuse, not malfunction.

    As a sidenote, I will share the most disgusting console story. It involves another coworker taking in a roach-infested Xbox. He sealed it in several layers of plastic and put on it “DO NOT OPEN. ROACH INFESTED XBOX”. Well, another asshat who worked there didn’t believe him, and found it necessary to crack open the bags and check. The population of the Xbox had been increasing merrily over the past several days, and roaches went streaming up the guy’s arms. He screamed like a little girl and smashed the console out in the parking lot. Granted, employee A was dumb to take it in, but employee B was such an ass that it was well worth it.

  109. busboy33 says:

    Sony should still fix it.

    If the excuse literally is “the dust is a health hazard”, then that’s just about the silliest thing I’ve ever heard.

    If the excuse is “you didn’t properly maintain the unit”, that makes more sense but is still unacceptable. Accourding to that thinking, users are required to regularly clean their systems. Is it a good idea? Of course it is. But is it required?

    Does the instruction manual state that I am REQUIRED to clean the unit? It specifically states what kind of outlet to plug the thing into, how to set it on the table, etc. Since the PS3 absolutely requires a certain voltage, they MANDATE it. Since they can’t guarantee it’ll work for a year if you put it on top a your washing machine (what with all the jiggling around), they MANDATE to place it on a flat stable surface. Everything Sony needs for me to do, they state. Does it specifically require me to clean the unit? If the instruction manual does not expressly MANDATE specified cleaning intervals (not suggest), or contain the disclaimer “if you do not follow our cleaning regimen you warranty will be void” then they should repair it.
    If the PS3 cannot exist passively in a filthy environment and still run for one year, then they have to specify minimum environments. If they don’t do that, then it starts becoming an opinion. “well, sure this PS3 is dusty, but not TOO dusty. What about this one Bob? Just lotsa dust, or excessive? The owner was rude to Betty? Then screw him . . . now its too dusty.”

  110. stevemis says:

    I’ve seen a lot worse in PC’s. Sony needs to get off their high horse, and the technician involved needs to stop making up excuses for not doing his job.

  111. Techguy1138 says:

    @ivealwaysgotmail10:
    I own one. I live in a dusty place. I keep mine on the carpet near a window.

    No mine is not that dusty, even sucking city air through the vents. I’ve had mine since January.

    You may simply live in a SUPER dusty environment and need to dust your electronic equipment. The amount of dirt on your machine is beyond normal, even for the PS3.

  112. l0stn0tfound says:

    That’s insane!!! I have my PS3 out with a cat and a smoker and my PS3 doesn’t look anywhere near as nasty as that.

  113. Pylon83 says:

    @ivealwaysgotmail10:
    Where on earth did you get the idea that CLEANING your PS3 voids the warranty? You’re telling me that you are under the dilution that AIR voids the warranty? Come on, now you’re just coming up with excuses as to why you should not have been expected to clean it. Perhaps it’s time to admit that the sole reason you posted this to Consumerist was a hope that the bad press would force Sony’s hand and get them to fix your neglected console. Now that the pictures have surfaced, you look like a fool, and now you want to defend your neglect. Put down the bong, send Sony $150, and get your PS3 fixed.

  114. ivealwaysgotmail10 says:

    Keep in mind their repair facility doesn’t look like the cleanest place in the world either?! Its been there for a while now.

    @capraiii:
    I DID WIPE IT OFF!, Tissues do not get the dust on the inside of the minuscule squares of the vents, Tissues also do not get inside the USB ports or MMC readers, WHICH IS THE AREAS THEY MOSTLY CLAIMED VOIDED THE WARRANTY!

    The rep I spoke to told me there were both pictures of the inside and the outside so I’m guessing they left the inner pictures out for some reason.

  115. Maldron says:

    I didn’t see that much dust on anything I owned in my room after I cleaned it for the first time in over six years. That is some messed up “console care.” No wonder it stopped bloody working.

    That said, the dust doesn’t pose any more threat to a technician than clapping chalk erasers did when I was in grade school. And I FOUGHT for the right to clap those things. Admittedly I hated spending time with the other kids, but… still. It’s an allergy attack, at most.

  116. ElGeoff says:

    If you can see your reflection on the case, then it’s not too dusty.

  117. So I play my playstation 3 at my fathers carpentry shop. IS THAT A CRIME!?

  118. JorgieX says:

    I build PCs and also buy tons of gagets so from what the person who sent in the system he said that he buys all SONY products and that he takes really good care of all of them. He did admit that he placed it into a entertainment unit and never moved it. That is the problem right there. I have air cans on the ready and blow out and wipe down my PS3 once a week. I don’t think he ever moved, touched or cleaned his PS3 “ever” I call that neglect that is not taking “good” care of his PS3. I can only imagine how his Bravia and PSP look. SONY don’t fix it since this is straight up abuse. Yes I think if you buy something electronic and never clean it down or blow out the vents and ports of the device, that is electronics’ abuse.

  119. ovrzedge says:

    I am electrical engineer of 20 years and used to design hardware, let alone also performed failure analysis in another position.

    If the cause of the unit failure is determined to be heat related, then yes, the dust “may have been” a cause, but it may not be the only cause as there are many failure mechanisms associated with electronics, e.g. ESD, erata in the chips (yes, semiconductor manufacturers do ship parts with known failure mechanisms), plus many others. I am assuming, of course, that the cause of the failure is electronic in nature, there could be mechanical issues at work as well.

    Regardless, I can not reasonably conceive, in any technical manner, how Sony’s staff can say without a doubt and without further technical analysis that this dust is the de-facto reason for the failure, especially within the given time frame, unless Sony is not being completely open and honest with respect to their failure analysis procedure. I doubt that they had any time to perform a true failure analysis on this given unit, let alone determine root-cause analysis.

    Regardless, this dust issue is a Sony engineering problem. One should not design a product which they know will sit on a shelf, entertainment center, etc, and reasonably be able to accumulate that much dust and fail within a year (period) – regardless of the failure mechanism. That is just bad product design, development, packaging, etc, etc. I don’t think you would find, or shouldn’t find, this issue with other Sony products, e.g. Amplifiers/Receivers, DVD players, DVD/CD drives, etc, etc, etc, so why should any “reasonable person” (lawyer speak) expect less with a Game Console (rhetorical, of course)?

    Now, the issue of handling this product failure on Sony’s part is, to say the least, quite poor. In my opinion, it would be best for Sony to just bite the bullet, send a new unit, and and move on, e.g. save what little face is left. Remember the Intel CPU bug many years back? Too bad this corporation and its’ people forgot that lesson.

    Geez, all of this flack for a ~$500 (retail) piece of hardware which probably cost somewhere in the neighborhood of $75 or less to make, and maybe a job or two.

  120. CuriousO says:

    SUPPORT DENIED!!!!!! WHAT A PIG!!!!

  121. Pylon83 says:

    @ivealwaysgotmail10:
    You CLEARLY did not wipe it off. The pictures tell the story. It doesn’t look like it’s been wiped off since it left the factory in the original box. How can you expect a group of people to believe, based on that picture, that you wiped it off?

  122. VanFinale says:

    it should still definately be fixed but WTF how did it get that dusty its kinda ridiculous.

  123. chip5541 says:

    I have a dog but never give it a bath and now it stinks and has sores. ;)

  124. ivealwaysgotmail10 says:

    @busboy33:
    Busboy33, We are like minded individuals. Thank you, One of my many points exactly.

    “Sony should still fix it.

    If the excuse literally is “the dust is a health hazard”, then that’s just about the silliest thing I’ve ever heard.

    If the excuse is “you didn’t properly maintain the unit”, that makes more sense but is still unacceptable. Accourding to that thinking, users are required to regularly clean their systems. Is it a good idea? Of course it is. But is it required?

    Does the instruction manual state that I am REQUIRED to clean the unit? It specifically states what kind of outlet to plug the thing into, how to set it on the table, etc. Since the PS3 absolutely requires a certain voltage, they MANDATE it. Since they can’t guarantee it’ll work for a year if you put it on top a your washing machine (what with all the jiggling around), they MANDATE to place it on a flat stable surface. Everything Sony needs for me to do, they state. Does it specifically require me to clean the unit? If the instruction manual does not expressly MANDATE specified cleaning intervals (not suggest), or contain the disclaimer “if you do not follow our cleaning regimen you warranty will be void” then they should repair it.
    If the PS3 cannot exist passively in a filthy environment and still run for one year, then they have to specify minimum environments. If they don’t do that, then it starts becoming an opinion. “well, sure this PS3 is dusty, but not TOO dusty. What about this one Bob? Just lotsa dust, or excessive? The owner was rude to Betty? Then screw him . . . now its too dusty.” “

  125. silkylove says:

    OK. When I first read this story I was totally with the consumer, but after seeing these pictures I’m with Sony because the person who sent the PS3 to them in this condition is a fucking idiot. How much effort does it take for you to wipe it down? Or how about blowing some air through the vents so it doesn’t look like you’ve been playing Warhawk in a fucking catacomb. He should be charged the $150.00 for being a lazy moron.

  126. Chippo says:

    @DallasDMD: true they haven’t said what caused the problem, but as it’s not reading disks and it looks like someone has been sanding next to it while on, it’s not unreasonable to assume that the disk drive is incredibly dusty too.

    I think the guy even claimed he took good care of his ps3, which unless someone at sony covered it in dust, was just a lie.

    The vents on the bottom look like it’s packed in.

  127. ivealwaysgotmail10 says:

    Again, Reposting a link to Kotaku with a really dusty ps3 only 3 weeks after its release.
    [kotaku.com]

  128. BigNutty says:

    I think that if I was going to send in a product for repair, I would clean it up as much as possible to make it look as new and clean as possible.

    This would give the appearance that the product was always taken care of and only could have broke because of the parts inside.

  129. Treefingers says:

    Seriously dude, as a PS3 owner myself i would never let my PS3 get that dirty. How many people live in your house, do they/you ever leave? or are you just in the living room scratching the dandruff off your head. And that dyson, jesus, you apparently never use it on the carpet around the PS3(i assume its carpet). I bought mine launch day ran folding at home for like 40% of the time ive owned it and i even had it on the floor in my dorm room. Never did it get close to that dusty. (and my roommates were nasty dirty slobs) Nevertheless my PS3 is in clean pristine condition, because i’ve taken a cling-free cloth to the entire exterior, at least once but not many times more.

  130. JorgieX says:

    It’s issues like this that future game console requirment will have to be “KEEP your UNIT clean” a company should not have to tell the consumer something that should be plain common sence. I mean c’mon I forsee a future where the instruction manual for the unit will have Chaptor 1> READ FIRST…! clean your system regularly.

  131. mccomber says:

    I too doubt that it’s much of a health hazard, but that is disgustingly dirty, and I can’t imagine how much dust is inside of it. Unless he’s a soldier in Iraq, I just don’t see how he could let it get that dirty.

  132. yg17 says:

    Dusty enough to be hazardous to a technician? Probably not.

    Dusty enough to be hazardous to the equipment itself and the cause of failure? Almost definitely. It’s common sense that something as powerful as the PS3 (which, IIRC has 7 CPUs) generates a lot of heat. Dust, or anything else that covers vents keeps heat inside the casing. And when excessive heat and electronics combine, bad things happen.

    If I were Sony, I wouldn’t touch that with a barge pole either.

  133. Techguy1138 says:

    @SchoolBusDriver: It’s not a crime but If you have problems with your system in the future invest 20 minutes and some canned air.

    It should be standard fare for people who visit this web site to clean, within reason, anything sent back for service.

    Another 10 minutes at this with some water and a paper towel would have gotten the case clean, especially the parts where the image cards slots are. Use a moist towel or a cue tip to remove the dirt as best you can from the case groves. And if not canned air, use a straw and blow though the vents if your equipment is that filthy.

    I would expect a professional wood shop to be a bit of a cleaner environment. The machines should all have vacuum lines. A home wood shop can make that much dust in 15 minutes of sanding flat.

  134. thegreatpablo says:

    I’d like to point this section of the warranty out:

    THIS WARRANTY SHALL NOT APPLY IF THIS PRODUCT (A) IS USED WITH PRODUCTS THAT ARE NOT COMPATIBLE WITH THIS PRODUCT; (B) IS USED FOR COMMERCIAL PURPOSES (INCLUDING RENTAL); (C) IS MODIFIED, OR TAMPERED WITH; (D) IS DAMAGED BY ACTS OF GOD, MISUSE, ABUSE, NEGLIGENCE, ACCIDENT, WEAR AND TEAR, UNREASONABLE USE, OR BY OTHER CAUSES UNRELATED TO DEFECTIVE MATERIALS OR WORKMANSHIP

    Pay close attention to item D. I don’t care what the circumstances surrounding how the console got to the state that it’s in now, this is clearly either misuse or negligence.

    Items get dusty, that’s very true, however, dust is known to cause a variety of issues with electronics as others have noted. I’m sorry, this case is closed.

    Giving the health reason was silly of them, probably detracted from the real reason they won’t replace it.

  135. Soldrak says:

    Lol the guy ivealwaysgotmail is such a wanker. I’m extremely glad that Sony didn’t cave in to that horrible 19-year old adult child.

    To the people saying, if it’s not asbestos the techs should just go ahead and repair it, well how do YOU know it doesn’t contain asbestos? It’s so filthy and dirty it could very well include all kinds of powdery material, it might even contain industrial metallic dust and other toxic chemicals. There’s no way to tell and that is why Sony is taking the safe way out. Maybe he lives in a trailer located in an old nuclear testing site that has radioactive dust? Never give the liar Ivealwaysgotmail the benefit of the doubt.

  136. baberg says:

    Hey everybody, I found a picture of ivealwaysgotmail10

  137. Starcade says:

    There is no way this console was inside of an enclosed entertainment unit. The amount of dust on the unit, which is excessive, makes me wonder if this PS3 was used outside or a semi-enclosed location. The only other reasonable explanation is this person lives in an area where the conditions have A LOT of dust/dirt.

    That being said, I don’t see why the unit couldn’t be repaired. More then likely, this isn’t a warranty issue, but rather a repair carrying a charge, becuase of the condition.

  138. trujunglist says:

    It’s called a dust mask and compressed air. They don’t cost more than 30 cents per use. I don’t see how they get $150 and a serious health hazard out of that. You can breathe in dust by walking down a dirt road too, and you’ll probably be alright.
    If you think that’s a lot of dust, you should see the inside of my G5. That thing must be dusted monthly or it will begin crashing on a semi-regular basis due to heat or, what do i know, dust related errors of some sort.

  139. TheCakeIsALie says:

    Maybe if they released better games, it wouldn’t have been so dusty in the first place!

    ^_^

  140. irieKEN says:

    This was obviously not a well maintained unit, but I have to admit that I’ve seen dustier display models at Walmart (take a look next time you go; they look nasty).

    I suppose that if this guy ran his console continuously and never brought out the canned air, it’d look the way it does in about 6 months.

    People need to learn how to keep dust from building up in their electronics! They need to buy vacuum cleaners and stop letting their pets enjoy the warmth of their devices. I’m sick of doing laptop teardowns to pull out mats of dander and animal hair.

    To this guy’s credit, I don’t see any animal hair in the vents and ports… But DAMN, vacuum your house every once and a while.

  141. difancer says:

    im a tech myself. i cant say it can harm my health. but god theres to much dust in there. we usualy always charge if the person owning the console cant use its brain and clean their machines.

    that much of dust is to much.

  142. Kotaku - The Happy Clique for Hypocrites! says:

    @IVEALWAYSGOTMAIL10 – I own a PS3. You’re a slob. That thing is a mess. You should have your head examined. I don’t care if you run F@H 24/7 (you SHOULDN’T, just for starters); good intentions don’t protect your warranty from the neglect clause. Perhaps if you were running it in a home for hydrocephalic orphans, they should just take whatever pb&j disaster you send them, fix it, and thank you for the opportunity? Welcome to the real world.

    You’re getting nothing from Sony, and very little from your fellow PS3 owners on this one. Pay the $150, which is what 3rd parties charge for an internal cleaning. You will get your machine back with a 90 day warranty that you can gleefully void by running F@H 1024 hours straight while vigorously ex foliating directly into the top/side ports. Then you will have another topic for your next crybaby stunt. And you’ll get just about as much sympathy from the rest of us.

    For the record, I would defend Microsoft if they refused a 360 warranty on a box that looked this bad. It has nothing to do with Sony, really. The problem is obviously somewhere between the Sixaxis and the chair…

  143. Bluecell says:

    I’m confused. The issue was supposed to be that the inside of the PS3 was too dusty to work on, but all the pictures are of the outside. Now the thing clearly WAS NOT wiped off, and if you maintain that it was, you did a really shit job of it.

    That said, I don’t see that thing as a hazard to anyone’s health. Just wipe the thing off, properly this time, and send it back.

  144. thegreatpablo says:

    A lot of people are also making the claim that they should not be required to clean their unit and that it’s not documented…

    Page 6 of the Safety and Support Manual:

    “Do not expose the system or accessories to dust, smoke or steam. Also, do not place the system in an area subject to excessive dust or cigarette smoke. Dust build-up or cigarette smoke residue on the internal components (such as the lens) may cause the system to malfunction”.

    It states it rather explicitly there.

  145. etho says:

    I don’t think the dust is a threat to the technician, but I did vote yes, because for the machine to have accumulated that much dust, the owner must have been storing it in conditions that would reasonably void the warranty. Like, say, in a vacuum cleaner. That vacuums a dusty old dirt road. And is operated by a man named Dusty.

    On the planet Dustious Prime.

  146. irieKEN says:

    @trujunglist: I think that it has more to do with the fact that this dust is dead skin from this guy’s unwashed feet. (facetious)

  147. telekinesis says:

    That’s probably how most PS3s look like these days

  148. Techguy1138 says:

    @ivealwaysgotmail10:

    Well. I think you should have done a better job cleaning your machine before sending it in. BUT to help you with your issue you can try a few things.

    Escalate through customer service. Honestly at this point it may have worked before you went all over the internet.

    If this is truly wide spread talk to your states attorney general. Maybe more people have been denied and a state brought suit will get Sony to fix it free.

    If this is even bigger you can get a class action attorney but I doubt you’d get much more than $20 from that, the attorney would pocket the other $160.

    Try small claims court. Bring in the PS3 and Sony’s photos along with the official correspondence and warranty. The whole system is only $600 so it firmly fits in the courts jurisdiction. It’ll cost you a small amount and I doubt that Sony could send any representative that would cost less than sending you a new ps3.

    If they don’t show you win.

  149. anoman says:

    I do not think that is a serious hazard concern, but certainly hazardous to be opening and cleaning such a filthy system. Did this guy use his PS3 in a desert storm outside….

    When I first read this, I was upset at Sony for not honouring the warranty. Now I see why. Whoever thinks that Sony should cover this is a moron… this does not constitute normal wear and tear. Not even close.

    It certainly made me wonder why the darn thing took 8 months to fail.

  150. Aeroflux says:

    As a tech I’ve seen a lot of dirty PCs. On computer I remember hosting a family of roaches. The pictures are nothing compared to the dust bunnies I’ve seen. That fine layer of dust could be removed with a bit of compressed air.

  151. Khabi says:

    Also straight from the ‘safty and support’ section of the manual:

    “Do not expose the system or accessories to dust, smoke or steam. Also do not place the system in an area subject to excessive dust or cigarette smoke. Dust build-up or cigarette smoke residue on the internal components (such as the lens) may cause the system to malfunction.”

    Under the “Vents” section:
    “Do not allow dust to build up on the vents.”

    I also see nothing that says using compressed air voids your warranty.

  152. nxp3 says:

    That much dust is a lot but should not void a warranty. It ain’t going to kill you trust me…I’ve seen computers in worse condition at a hospital I use to work at. With that being said….how can this guy be stupid to send in a console with that much filth…atleast wipe the outside…enough said.

  153. thegreatpablo says:

    @Techguy1138: The fact that it’s clearly documented that the machine NOT be exposed to large amounts of dust in several places throughout the documentation that came with the unit means he won’t have a case.

    You can bet your ass that the fact that it’s documented means that the state his unit is in is considered negligence. And negligence is clearly outlined in the warranty.

  154. thegreatpablo says:

    @Khabi: Beat you to it. :)

  155. Mr_Fuzzypaws says:

    Lord that thing looks nasty. I wouldn’t have wanted to fix it either.

  156. Treefingers says:

    Did pimp my ride pimp this guys car by attaching his PS3 to the undercarriage?

  157. Khabi says:

    @thegreatpablo:
    DAMNIT! So close. :)

  158. Pylon83 says:

    To everyone that is claiming that his warranty claim was denied because it was a “hazard to the tech’s health”, re-read the original post. It clearly implies they refused the warranty repair on the grounds that it had been neglected. The fact it posed a hazard to the techs health was probably more of a jab at the owner for being such a disgusting pig.

    Further, how can common sense not dictate that part of not neglecting and abusing the machine is CLEANING it, at least occasionally. The manual does not need to lay out word for word everything you can or cannot do to the console. The manual says don’t expose it to dust. It also says don’t expose it to extreme heat. So by some peoples logic, if it needs to say “clean the console regularly” to make the “don’t expose it to dust” provision specific enough to be understood, they would also need to put “do not place in oven, on stove, in microwave, on grill, or in fire” to adequately specify the “don’t expose to extreme heat” equation.

    The OP is simply grabbing for straws here, trying to retain the quickly, quickly dwindling support for his cause. I imagine someone at Sony is reading this thread right now, chuckling, because they pretty much bitch slapped him.

  159. Myotheralt says:

    Wow, thats a lot of comments! But seriously, I was in Iraq during a dust storm, and even then the computers inside might have ended up looking this bad if they were not even used. That said, buddy boy needs to learn what a rag is used for.

  160. hchaudh1 says:

    Wow, just look at thing :-D Does he live in a cave in Afganistan or something. I can only imagine what must be going on inside the unit.

  161. DallasDMD says:

    @Techguy1138: No its not. Blowing dust out of a console takes about 3 seconds with canned air, whereas working on a suspension on a car caked in mud is a loathsome affair.

  162. hchaudh1 says:

    @Render
    I think you are crazy. Opening up anything, even a $10 cd player voids its warranty. How can you defend this guy. Can you even imagine how filthy his place must really be for the PS3 to be in that sort of condition.

  163. Snotboy says:

    Good Lawd people. If a regular PC got that dusty a technician would clean it. Collect 2 things. Compressed air and a vacuum cleaner that has a hose extension. If you’re blowing off the dust indoors, have the vacuum turned on to suck up the dust, otherwise take the can of compressed air outside and spray the f*cker off. It’s not like the technicians couldn’t wear a dust mask if they were THAT worried about inhaling all the dust. What Pansies! Maybe someone couldn’t live without their PS3 and carted it through the desert, who knows? Now as far as the warranty is concerned, clean it, and if it doesn’t work AFTER the cleaning, then the person it belongs to is S.O.L.

  164. rebelphoenix says:

    I was also a computer tech, that isn’t crap compaired to what I’ve had to work on. Sony needs to fix that thing.

  165. packetscan says:

    Ok whom voted yes?
    Are you that sheltered to work place safety? WAKE UP PANSIES!

    - Dust can be controlled while wearing a protective mask.

    If these devices were being repaired in the US. They have to DEAL with O.S.H.A. standards of work place safety. If the Environment is high in dust and other particles such as carcinogens either masks should be provided or an air handling system that can adequately remove the dust and debris from the air.

  166. nxp3 says:

    I voted that sony should repair despite it being pretty filthy. I hope the consumerist show sony the result of the vote…it looks like it’s favoring him and I hope he gets it fixed. Be a man Sony and fix this.

    By the way my ps3 died also, I posted previously that I sent it in last thursday and I contacted Sony today to check on the status. They said they had mine in a box ready to ship out. I have the tracking number. It only took 4 working days to get mine. I didn’t have a problem with the CSR. So maybe this is an isolated case…

    Anyway…good luck.

  167. glipz says:

    Growing up in the tropics everything looked like that piece of electronics all the time.
    1. No AC so your windows and doors are always open.
    2. High Humidity means dirt sticks to everything.

    That said i would be shocked if someone sent that in for repairs and it looked as bad as the pictures imply to the naked eye.

  168. hogarth1 says:

    If we accept that the machine was running essentially 24/7, and further accept that the owner never cleaned it, I think it can be agreed that it would accumulate the amount of dust seen in the pics. It IS surprising that the owner did not notice this when sending the unit in for repair, or make any attempt to clean it.
    I can see how Sony would call this a warrantee-voiding case of neglect. Saying that it would pose a health risk goes too far, however.
    I think the warrantee is voided, and the owner should pay the $150 replacement charge.

  169. fuchikoma says:

    @Ytmnd Matt Neski !!!11:

    I’m a desktop technical support analyst at a college and the only systems I’ve seen that are that dirty are from trades workshops, kept on the floor, next to people’s dirty, muddy boots. Usually when I move a PC that dirty, there’s a dust print on the wall from the exhaust fan, the heat sinks are caked, and the service call is usually to replace a siezed fan or a hard drive that’s been cooked senseless from being left on with siezed fans.

    So I’d say that PS3 looks like it’s been grossly neglected and couldn’t really be expected to work properly.

    Health wise, that’s the level of dust that hangs in the air after you blow it out, gets into your lungs and eyes and causes hacking and coughing fits and eye infections. You pretty much have to clean them either outside, or with a respirator, air compressor, and shop vac (really not the recommended, delicate way, but canned air just doesn’t cut it…)

    At first I thought a single tech at Sony was being dumb and either it would get fixed after the media attention, or I’d have to rethink getting a PS3 since my room is pretty dusty… but even though a layer of dust will show up in a week or two here, I’d have to neglect the thing for about ten years to get that bad. I’d say Sony has no obligation to fix that, at least not without billing for cleanup.

  170. ninjatales says:

    I said it in the previous thread and I’ll say it again.

    (MOST) Warranties don’t cover dirt/dust or neglect by the owner. That being said, most tech support places I know will not touch a damaged computer as a result of dust or neglect by the owner/user.

    All of the commentators here who tried to ignore the damaging effects of dirt/dust/grime to machinery need not cast their “technical” opinions on this case.

    I am sick and tired of those idiots.

    AND TO CAREY, I PUT DOWN A YES simply because your poll was very biased. Of course it’s NOT going to be harmful to the technician unless there’s some harmful chemical in large doses hiding in the PS3 OR the tech has allergies to dust.

    The simple answer to the question is YES. That PS3 is too dusty to have warranty cover the damage. I mean how could the dude even play PS3 games on that console?? Those bluray disks are all going to get scratched and so would that mean he would go and seek a refund from wherever he purchased those games from?

    Sorry dude (owner of the PS3) to be so harsh on you like that but those pictures are shameful. I know people who’ve owned PS3’s since the launch and nobody had dust issues like you do.

    Quick question: Did you take your PS3 to Iraq and back?

  171. thegreatpablo says:

    @packetscan: I voted yes, read my previous comments. While this may not be a health hazard (I personally don’t think it is), the article says “We now have pictures of the Playstation 3 that Sony refused to repair under warranty because the unit was too dusty.”

    This doesn’t say that they refused to fix it because it was a health hazard. As someone else noted, that was probably just a jab at the cleanliness of it…or lack there of.

    In any case, it’s documented in the Safety and Support manual that it should not be exposed to dust. The fact that it was was negligence due to the fact that it was documented, and the warranty does not cover negligence.

  172. mal1218 says:

    Although it does look a really dusty, its nothing 2 minutes and a paper towel couldn’t fix. If the technician was really that worried about his health there has been an invention called a face mask that came out oh…a long time ago.

  173. Shadowmist says:

    Well, doesn’t look all that dusty to me. I could be missing something here, but it really doesn’t look too bad. Something obviously is wrong here…

  174. ExtraCelestial says:

    my goodness. why is everyone on this thread so gosh darn angry? no one ran over your dog or offended your mother.

    heres my issue:

    what sony SAID was the level of dust on your system is hazardous to our technician.

    what sony DID NOT SAY was the level of dust on your system CAUSED YOUR SYSTEM TO NEED repair.

    see the difference?

    if they wouldve sent the system back and refused to work on it until it was properly cleaned OR they wouldve assessed some sort of cleaning fee i would be for the company bc it is a bit gross.

    however since they start it off as a safety issue that can miraculously disappear once a few extra benjamins are thrown their way it becomes a consumer issue.

    bad company bad.

  175. Framling says:

    @JorgieX: This right here, this is classic. I love all the responses like this one. “I’m completely obsessive, and I think it’s disgusting. And for some reason, you should take my opinion, as a self-confessed obsessive, at all seriously. It’s entirely reasonable to expect the user to empty a can of compressed air into and around the machine during every loading screen.”

    The ports are not clogged with dust, as has been claimed. The vents are not clogged with dust, as has also been claimed. The unit is rather dusty on the outside, yes, but as there are no pictures of the inside, we have no way of knowing how it looks where it matters. And all the people declaring the guy to be various flavors of jackass based on four blurry pictures of the outside of the case make me more than a little embarassed to read or post here.

  176. Pylon83 says:

    @packetscan:
    How hard is it to understand that they are not denying it because it’s “dangerous”, they are denying it because it was NEGLECTED. Somehow the story got twisted and a few off the less-sharp commenters have grabbed onto the health issue for dear life, because it is easier than addressing the real issue, which is the fact he neglected the system.

  177. kasra007 says:

    it wouldn’t hurt if you could just take a piece of cloth and wipe the ps3 lol..

  178. fecalchaos says:

    I don’t see how a simple white surgical mask couldn’t keep a technician’s face protected from the apparent dangers of “dust exposure.”

    I honestly empathized with the owner of this console the first time this story surfaced. Having now seen the system, the dust, and the general conclusion that $1.50 on a dust rag and 25 seconds a week would have spared us all.

    Are you really trying to pin this on Sony?

  179. tshack says:

    Uhhhh wow seeing those pictures I agree with Sony, not about the health hazard, but about the amount of dust. I have had my computer with a wide open front door 3 fans and have had it on for at least 3-4 months straight now and have not even come close to getting that much dust in it. Although it’s a shorter time span, I have a huge 3 inch gap open in the front that is just a doorway for dust to come in, so you would think it would even out. I understand you being pissed and all, but it’s your own fault and you didn’t even bother to wipe it down like you SAID you did. So much for Sony being a bunch of assholes, it’s people like you trying to take advantage of them just because they think they can pull it off by doing this shit.

  180. thegreatpablo says:

    @mal1218: You may need to read up on the effects of dust, dirt, grime, and such on electronics. Those things have intake fans. If there’s that much dust on the outside, there’s probably almost as much dust on the inside.

  181. WTF??

    Seriously…I’m with sony on rejecting this one…

    That PS3 is in horrible condition and chances are the owner did damage it…

    I clean my PS3 every 2 weeks or so…

  182. GreenxRanger says:

    Dear god in heaven. In all actuality there is no legal reason that sony is obligated to repair this unit as theres no viable answer to whether some of the problems he was experiencing was either from faulty parts or from neglect of said system in which you can clearly tell is what happened.

  183. Eltigro says:

    It presented a threat to the technicians health because, well… it could be quicksand!

    Also, my 2600 has less dust on it than that… but then it doesn’t have an electrostatic attraction to dust or a fan to bring it from across the room.

  184. Soldrak says:

    I can’t imagine living in this guys apartment/trailer, it must be an absolute pigstye. If it’s not habitable enough for a piece of equipment imagine a human being living in there, the guy must be an absolute wretch no wonder he’s such a rude loser on the phone.

    Granted my TV room is almost antiseptically clean because I have someone mop it and wipe down all my high-end equipment, I still can’t imagine any videogame console getting that dirty unless it was intentional or the person lived with farm animals.

  185. Rogue says:

    When I first heard about this story, I was furious. $600.00 console. Less than a year old. How dusty could it really be? I figured Sony was simply trying to weasel it’s way out of repairing it under the warranty.

    Those pictures paint a completely new picture though. In my opinion, that is pure neglect. It looks like you took it outside and buried it under the dirt. I’m sorry, I’m going to have to side with Sony on this one. In my opinion, that does count as NEGLECT. Epic fail, kind sir.

    PS: Why couldn’t you buy a can of compressed air and dust it off once a week? Seriously.

  186. krunk4ever says:

    @Pylon83: I agree. I’m not voting in this one because neither choice is what I believe in. This thing is obviously very dirty and if I had to call something extremely dusty, those pictures would fit the description.

    I don’t believe it’ll harm the technician, but I also believe Sony’s diagnosis is correct in that the machine has indeed been mistreated if this is after a year.

  187. kasra007 says:

    hm i can’t write comments?

  188. GTwhizzkid says:

    The percentage of people who voted yes are most probably health and safety twats. we all live in a dust world, and im sure the technicians would invest in dust masks if they were that cautious. load of cobblers about this whole issue.

    But i do have to say thats alot of dust for a console this new to pick up. looks like someone chucked their hoover bag over it.

  189. runner73 says:

    I have to agree with whomever said the poll wording isn’t exactly right. A)This thing isn’t harmful to any technician to repair but B)the console is damaged purely out of neglect. I mean whoever is the owner of this machine should be embarrassed to have these pictures posted. I’ve got stuff under my bed that has been there for upwards of ten years that is cleaner than this high performance electronic.

  190. Crazytree says:

    poor poll questions.

    that thing looks like it was used to store dead pet ashes.

  191. Khabi says:

    @CelesteD:
    From the original post:
    “6 hours later I get a call from Neil saying that unfortunately they have opened the case and taken pictures of the inside and outside of the case and that it was too dirty to be eligible for replacement.”

    The health stuff seems to be a secondary issue.

  192. Soldrak says:

    @Rogue: Haha you know your theory on the console being buried in the dirt might actually have been the case here. I mean we’ve all been to college right? You know how college dudes can be when drunk and high? Maybe someone thought it would be a funny joke to hide Ive’s PS3 by burying it in the garden? And then later, wink wink, he Ive where’s your PS3?? Where is it buddy?

    ROFL, I can totally see this being the case, it would be rather funny.

  193. krunk4ever says:

    @kasra007: you can, but the comments are being pushed to page 2, since it’s limited to 100 comments per page.

  194. KidU says:

    “Misuse, abuse, negligence”

    These are three concepts that this guy needs to understand. Running F@H 24/7 for weeks on end is dumb as hell. That would fall under “misuse” and/or “abuse”. Letting your PS3 get that dusty without properly cleaning it falls under “negligence”. Your warranty is rightly voided man, you are a joke. Quit wasting everyone’s time with this sob story and clean your house.

  195. KiySeph says:

    Holy crap, that’s an extremely dirty PS3. I’m better the place where he sets it isn’t well-ventilated.

    Still, even with all that dirt, it’s hardly a “danger” to a technician.

  196. SpaceCat85 says:

    Eep…my old NES and SNES don’t even come remotely close to looking like that on the outside, and I’ve burned a lot of incense in my room! I’m with the people who suspect at least some of it came from the warehouse.

  197. OGHowie says:

    Sony shouldn’t have to fix this thing. It was clearly not taken care of.

  198. HeartBurnKid says:

    I just opened up and pulled parts out of 5 old computers today, and all of them were dustier than that.

    This is just more proof that Sony’s out to screw the consumer.

  199. badgeman46 says:

    Lets take a look at the rack that unit is sitting on in the picture. Guess what!!! Its just as dusty! Sony has some ‘splainin to do! Also, for 8 months of use, thats a lot of dust. However; I used to work in a warehouse, and brand new products would look like that if you left them out for a day, IN A WAREHOUSE, because WAREHOUSES are DUSTY!!!

  200. majortom1981 says:

    Sony should not repair it. Any real computer tech knows that dust is an insulator and would cake onto the heatsinks inside the machine thus making the processor and gpu overheat and possibly frying them.

  201. ninjatales says:

    @busboy33: Busboy. You do you have a point. That is if you have a mental handicap.

    If you see crap stuck on your fingers, do you leave it on or does your common sense tell you to wash it off with soap?

  202. N-Bomb says:

    WTF!

    On the one hand, they should fix it, but on the other hand, was that thing on the back of a friggin’ Baja rally truck?

    Or does he live in a sandstorm or something?

    Are you by any chance using your PS3 to cut wood, sir?

    I honestly don’t get how so much ‘dust’ could show up. It almost looks like sand to me, even.

  203. Donutta says:

    If that’s cleaning, then the owner must be one of the biggest slobs in the universe. Like I said, I’d hate to see his house.

    Love how angry he’s getting now that the truth is out. I’m definitely with Sony on this one; that is neglect. And yes, I do own a PS3 and no, it would never get that dirty.

  204. hchaudh1 says:

    I think Sony is right in charging the guy some money to clean it up. They probably have some guy in a mask or something cleaning it up. Because I can only imagine how filthy will it be from the inside. Let it be a good lesson to him to take care of his stuff.

  205. cindel says:

    When are folks going to learn that Cleaning does not mean taking a tissue and giving a swipe? You have to rub that sucker down.

    Now, I don’t own a PS3 but what the hell am I looking it? With the exception of first picture, the other three below it are OUTSIDE the console; I thought the reason given was that INSIDE the console was full of dust balls critters and it was a health issue?

    Regardless, Sony should fix it. Perhaps the tech should find another line of work if his health is that bad.

  206. ivealwaysgotmail10 says:

    Again, My room is quite clean, I Do not smoke, I live in Burbank ca, Not The middle of the desert, not in the back of a dusty van, and not in a workshop. I kept it in my entertainment center which is quite clean and has very little dust on it, but still shows the outline of where the ps3 sat.

    I did wipe the thing off, What looks like a fingerprint of dust under the MMC reader MUST have been a technician , That was not there when i sent it i distinctly remember wiping off that area.
    I may have done A bad job wiping it off, but i certainly did not neglect the system, i wiped off the vents like it said, to stop them from clogging, but i did not think that i needed to mini-vac the USB ports and MMC reader slots before sending it in,
    Seeming as they are the repair center, and usually have such tools very readily available, and i do not!

    Maybe at best buy when your purchasing a ps3, they should ask you if you want to purchase the mini-vacuum there for a discount? Seeming as it looks like it is required to stay under warranty.

  207. humphrmi says:

    I voted no, not because I’m a PS3 owner (which I am) but because the excuse that Sony gave him was lame, about health hazards to their technicians and all. That said, that PS3 is filthy. I’ve had mine three months and it’s still shiny and dust-free.

    ivealwaysgotmail10, dude, your age and immaturity shows in your comments. You have a lot of supporters here, but I think some people are getting turned off by you because of your long defensive diatribes with lots of yelling and all caps. Back off a little.

  208. Huxle says:

    How the fuck can a Playstation 3 get that filthy? This is a joke, the person is obviously a Suxbox 360 fanboy trying to make Sony look bad.

  209. Berith says:

    They could at least airblow that sucka and see what they are dealing with… but it IS a bit dusty, no?

  210. photoboy says:

    I would be interested to hear from the actual owner if that’s the state he sent his PS3 to Sony in, or if Sony dumped the contents of a vacuum cleaner on it before they took some pictures.

    I still think Sony have a responsibility to fix the machine under warranty, but if that really is the state the PS3 was in, it is extremely dusty and the owner should be ashamed of himself for a) not taking better care of it and b) at least taken the time to clean it before sending it in. I mean it should be common courtesy not to send something so filthy for someone else to fix. In future I recommend the guy open his entertainment centre every once in a while and actually clean everything. Also get a cannister of compressed air, they do wonders for working dirt out of crevices on gadgets.

  211. MrEvil says:

    I haven’t seen any piece of electronic equipment get that dusty just sitting in an entertainment center. Where does the guy live, a FEED YARD? I’m not known as the cleanliest person in the universe, but my computers and other electronic goodies are meticulously maintained. They’re cleaner than computers you find in hospitals.

  212. jharrell says:

    Umm, Gawker’s link is busted. It also is wide open.

    the link gives you an open directory:
    [polls.gawker.com]

    And then we find the info.php (why would anyone leave this around?):
    [polls.gawker.com]

  213. MehGinla says:

    @CelesteD: He apparently cleaned it, so if that’s what it looks like after a cleaning job, I’d expect that the inside is dirtier than the back alleys of Montreal.

  214. lootenplunder says:

    look at the reflection of the light they shined on the unit. Yes, its dusty, but the lighting makes it look even more dusty. The glare lets you see every last speck of dust, scratch and smudge.

  215. baberg says:

    @ivealwaysgotmail10: My biggest issue is that you don’t deny that this is what your PS3 looked like when you sent it in. That is not what a piece of electronics is supposed to look like, period.

  216. MehGinla says:

    You know what, I’m gonna ask.

    What. The. Fuck. Did. You. Wipe. It. With?

  217. nxp3 says:

    We all think it’s dirty, but just maybe the dust came out of the vents, as you know those UPS guys aren’t delicate with the packages. Instead of hating the guy, think of it if it were you. Do you think that Sony shouldn’t repair that?….It’s ridiculous….there’s no way it will endager them. Paying sony 150 will not suddenly make it safe to repair the unit. This is bs…sonly want’s your other 150 when they should be doing this for free. I’m ashame to be a ps3 owner.

  218. Konchu says:

    Man that is dusty I dont really dust enough but mine has never got
    that bad. I know certain parts of the country and some houses are just
    naturally worse. I dont know if they should immediatly void the
    warranty for this though it does make a case for neglect though. I
    personally would have cleaned it a bit more before I sent it in stuff
    like mini vacumes and canned air only void the warranty if you tell
    them :)(well maybe if you hold the can wrong and shoot a pool of
    freezing liquid in the machine) heck even a towel(with a corner rolled
    up if need be) or a brush can be used to knock the dust off the vents
    and ports(or pretend its a big NES cart and blow).

  219. MehGinla says:

    @nxp3: You could poop on the console and it wouldn’t be a health risk to a healthy person. Would you still work on it?

  220. LostToys says:

    @PhotoBoy:
    “I would be interested to hear from the actual owner if that’s the state he sent his PS3 to Sony in, or if Sony dumped the contents of a vacuum cleaner on it before they took some pictures.”

    “I wiped the system off before i sent it in” (ivealwaysgotmail10)

  221. KidU says:

    @nxp3: People are missing the point. One of the clauses in the warranty cites “misuse, abuse, and negligence”. There is no way in hell any of you can say with a straight face after seeing the pictures that this unit was not abused and neglected. Warranty = void.

  222. Makito says:

    While I agree that the excuse of the dust being a Technician health risk is a pretty weak excuse considering it can be mitigated with a mask.
    Good for Sony for not repairing that unit, warranties are for MANUFACTURER defects, not equipment damage due the customer’s failure to exercise due care and diligence… also known as the need for a periodic vacuum.

  223. Soldrak says:

    @ivealwaysgotmail10: Are you some kind of habitual liar or something? Like you get a sugar high every time you lie? Because you just keep doing it…

  224. Sollus says:

    I don’t blame Sony for not repairing that thing. That is negligence on the owners part to allow it to become that dusty, nay filthy. It seriously looks like it as been burried in a pile of dirt. That’s ridiculous. You would think the guy would have the common sense to clean the thing before he sent it in. At least that way he might have had a shot at getting it repaired. I would be embarassed to even ask them to repair it for free.

  225. Soldrak says:

    @Sollus: But some people are just shameless a*holes =)

  226. ExtraCelestial says:

    @Khabi:

    well first off i want to apologize. i must admit i never read the originial post, only the second two and i was under the impression that sony was basing their decision on a health hazard alone. however while this does alter my opinion slightly, i still have to say im pro consumer on this one. im also shocked that more people arent.

    a warranty shouldnt be an issue of semantics. it shouldnt be something thats able to be discussed and polled and mulled over. fine print should not be left open to interpretation and companies should stand behind their products. isnt that what this site is all about? companies should not be able to arbitrarly decide what can and cant be covered and point to unclear and nonspecific definitions to get out of repairing their own faulty product. sony is not some car salesman, its an international brand.

    as a consumer and a sony enthusiast (every electronic in my house that isnt apple is sony) the way this has been handled is really appalling. ive never had to have any of my sony products repaired (except a laptop back in the day) but it really makes you wonder. if theyre this adament about not covering the cost of repair for a ps3, what are they going to say about that flatscreen? or that car stereo? etc etc.

  227. KingPsyz says:

    How can anyone say (and more than likely multiple accounts from Ivealwaysgotdirtinmyhouse) that the friggin RACKS look dirty?

    They’re mesh racks, what dirt are you seeing? Did they post up 2k x 2k pixel HD shots and I missed them? Did you zoom in on the wire racks and see something I didn’t?

    Jesus, I knew this was a bullshit case since it got posted. What’s even funnier is I submitted two articles that actually have something to do with consumer afairs, like a debt collection agency trying to revive 11 year old frankendebt that can’t even be attributed to me and contacting me on a number they received by illegal means.

    Or how TRU stores were jacking around customers on SMG for Wii to get out of handing over the $25 gift cards and trying to tell people the offer expired at 5pm and yesterday was the only day.

    But a fucking slob doesn’t get his sandbox turned back into a Bluray/game player and it earns 3 headlines. Lovely.

  228. iMike says:

    Meh. Just clean it up and resend it for repair under a different name.

  229. ERMC says:

    what kind of hardware owner would let a PS3 that at least set that person back 400 dollars get that dirty? What kind of Video gamer doesn’t know dust is not good for consoles hell any electronics. I wouldn’t say don’t repair it because it’s a danger to someones health don’t repair it because no one should let a console get that dusty. It broke because of user neglect that simple.

  230. thegreatpablo says:

    @CelesteD: I think the problem is that Sony IS standing behind their product. They are showing that their product, under normal use, should not malfunction in the way that it did. What they are telling us with all of this is that this is a case where the customer’s neglect and lack of care for his equipment caused the problem, and in the end, they shouldn’t be responsible for it.

    I think the fact that they are willing to replace the unit (note: replace, not repair) for a fee of $150 is pretty darn generous considering that based on their OWN warranty, they don’t have to do a thing to help this poor sap out. I would rather spend $150 to get a replacement unit than either A) Be out a PS3 all together, or B) Have to buy a new one at retail price ($400-500).

  231. ExtraCelestial says:

    @KingPsyz:

    look at the second pic. the rack really is rather dusty ;o/

  232. phate says:

    just so you know consumerist, your website is broken, clicking on skip to current results take you to a [polls.gawker.com] which is just a directory listing. Thanks for the source code ;) J/K

    anywho, unless you shed skin like a snake and then vaporize it or your house happens to be a sawmill then how the heck do you get that much dirt on a machine?

  233. crumb says:

    I used to work as a Technician at a in-store repair center in Compusa. (lol my store was shutdown :)

    Customers would bring in desktop and laptop computer with much worse dust than what I see here. We kept a industrial grade air compressor inside the shop to blow out all of the dust with management never handing us a respirator or dust mask.

    But you know what? I didn’t bother to hesitate with these problems. People had problems and they were too stupid to fix them alone.

  234. Pylon83 says:

    @nxp3:
    Did you even bother to READ what’s actually happening? They are not declining to repair it because of the health hazard, they are denying it because it was NEGLECTED. Further, the $150 is for a replacement. Next time, perhaps you should actually READ what you are commenting on.

  235. simonjko says:

    Seriously,

    Would you want to fix a PS3 dipped in shit?
    If not, nor should SONY.
    If the user has no sense to dust it off before asking someone to open it, is just wrong.

    If your car had dust pouring out of hood when opened, would you blame him for refusing?

    See it from the other side for once.

  236. Soldrak says:

    @CelesteD: There are limits to what a company should be expected to do when it comes to customer service provision though. The old adage that the customer is always right has very quickly changed because of the realization that some customers are a*holes and some customers are more valuable than others.

    If you’ve run any kind of business you should know already that not all customers are worth keeping. This is often the mistake that ignorant non-business folks make when drawing assumptions about customers, they simply assume that doing whatever it takes to keep customers happy is a good business strategy.

    In reality most successful companies rate their customers in terms of desirability. Some customers simply abuse the system and the ‘customer is always right’ train of thought and they end up costing the company more money than they are worth. We must always remember that you are not a customer if you are not benefiting the company, it’s sad but true but these companies are not charities they are not there to keep negligent customers like Ive happy forever.

    I think some of you are assuming this will be the only time Ive will be sending his console in for repair. If Sony let him get away with this you can bet he’ll be sending the unit in 3 or 4 more times for various other neglect issues (such as maybe dropping it, or having beer tossed into its vents) and in that sense he isn’t a customer but a real liability to the company.

    I mean imagine you had a furniture store, and some lady chipped her furniture while moving it in her house and her dog shit on it and she refused to clean it causing the crap to eat into the finish. Now because you refuse to service her furniture due to her own negligence she stands outside your door and tells everyone you suck, etc etc. Would you still consider her a customer or would you call in the cops to get rid of the loon?

  237. theninjasquad says:

    geez, have some decency and clean the damn thing before you send it away. That’s just embarrassing. Sony should still fix it, but still that dude shouldn’t have sent it in that condition.

  238. Pylon83 says:

    @iMike:
    Except for that pesky serial number that Sony *might* check.

  239. FezMan88 says:

    swiffer to the rescue!

  240. sonichghog says:

    Didn’t he say he wiped it of before sending it in. That system does NOT look like it was wiped off. Are we even sure this is his system?

    About dust, it should not matter if the system has dust. Unless sony can say that the dust caused the system problem, it should be under warranty.

  241. thegreatpablo says:

    While I certainly understand that this website doesn’t owe Sony anything, I think it’d be nice to see a post that clearly describes the issue and where it stands making the following points:

    1. Sony refused to repair/replace under warranty because it was neglected, not because of health issues.
    2. It is clearly documented that what we see in the photos is negligence and therefore not covered by the warranty.
    3. That Sony offered a replacement at the reasonable cost of $150. Not to repair this unit.

    A lot of the comments on this post seem to be misguided or from people who may not have all of the facts.

  242. KingPsyz says:

    @CelesteD:
    The only dust I can see is maybe some of the shit that fell of the SandBox3 onto the rack. Again no real way to tell if the rack was dirty, just not as reflective as the PS3… I mean SB3.

    I used to work as a chef and am quite familiar with those rack systems and they always have a dull sheen to them, usually from cleaning solutions.

    The other things is, people say dust masks, air cans, ect. But seriously, by the condition of that box, it could be full of heroin resin for all they know. I’m guessing they’re not posting the interior shots because really they don’t have to and secondly, it would show off the infrastructure of the PS3 which I don’t really see them jumping to do.

    The $150 is not a cleaning fee for anyone who isn’t paying attention. It’s a replacement fee and a pretty generous one all things considered. Even if they fixed his that would barely cover the cost of underwriting the warranty on the unit to begin with, shipping, replacement parts, testing, and paying the tech.

  243. Tbloemer says:

    ok i first was sorry for the guy, but wow is he retarted? i mean if i was sony i would have just laughed at him and called him a total ass for destroying a nice product. thanks for making sony support sound bad for your own fault. Its microsoft support that sucks people. what a joke this all was

  244. snapplez says:

    come on! at least wipe it down before sending it it for service!

  245. MystiMel says:

    I never dust and my dvd player I’ve had for over a year and the cable box I’ve had for longer are nowhere near that dusty. How does that happen? I would have dusted it off before sending it in for repair if it were mine. I always wipe off my laptop when it goes in for warranty repairs.
    However I still think the playstation should be repaired. The technician can dust it himself or wear a dust mask if they need to.

  246. sonichghog says:

    @Soldrak: The furniture example is not really accurate. Lets say all that happened, but the problem is that the LZboy chair’s handle would not longer make the chair recline. Then the furniture store refused to fix that problem because the chairs upholstery was worn.

  247. Pylon83 says:

    @thegreatpablo:
    That’s because most most of the commenters don’t want to know the actual facts, they’d rather assume that the big, bad corporation is totally in the wrong. In the case, the facts don’t show that. Further, this website admittedly has a slant that would favor them NOT recapping, particularly at this point when it is clear the consumer is WRONG.

  248. TheUsedVersion says:

    @ivealwaysgotmail10:

    SONY PLAYSTATION 3 SAFETY AND SUPPORT MANUAL

    Use and Handling
    Page 7

    Do not expose the system or accessories to dust, smoke, or steam. Also, do not place the system in an area subject to excessive dust or cigarette smoke. Dust build-up or cigarette smoke residue on the internal components (such as lens) may cause the system to malfunction.

    Stop making up excuses. In the recorded call I heard the rep specifically stated NEGLECT. What now?

  249. rredsox92 says:

    I believe that Sony had to make a somewhat of professional excuse for not repairing the system, but a health hazard is definitely not the answer.

    Now, they should have specified that the system needed to be clean on the exterior like an instruction sheet when they send you the box.

    But, people who are saying what a crappy excuse, don’t look at the full picture. That is neglectful to a system. I always clean my consoles. If I ever saw that hands on, I would be appauled. They made a good decision to deny repairing.

  250. KingPsyz says:

    @sonichghog:

    actually many furniture and mattress warranties express that.

    they assume if you can’t maintain it in a basic matter then you more than likely abused or neglected the item and therefore the warranty(which for anyone paying attention is to protect us from defect and workmanship issues, not usage) is null and void.

  251. copperheadclgp says:

    It’s only suggested once in these comments that I can see but this is not normal dust. This is smoker’s dust… aka, sticky, black tar mixed with dust mites. I’ve seen it a number of times as a tech, and there is absolutely a health hazard (or perceived hazard) in cleaning it up.

  252. vizion says:

    You people have realize that this is the dirt we’re seeing from the >b>outside Imagine what the inside is like? Look at the damn vents and ports. They’re stuffed with dirt! That is way too much for them to repair it. Period.

  253. brello says:

    What kind of person sends in a console looking like that? Have you no shame, man? There’s this thing called a swiffer, you need a box of them.

  254. kadingle says:

    does anyone else noticed the caked up dust on the shelving that the ps3 is sitting on? specifically the picture that shows the HDD. Sony should take some of their own advice and clean their service areas. I also would have thought packaging it and shipping would have rubbed off some of that dust just like running a tissue over it would. I dont know how it was packaged though, but if it had bubble wrap around it or something id think we would see some clean spots where it rubbed off. Is it possible the dust gathered after reaching sony? Either way, I fail to see Sony’s reasoning, cleaning off the outside of the machine has no relevance as to whether the inside is clean, which you cant check or take care of without voiding your warranty.

  255. zå?zißårlé???? says:

    what a village idiot. where the hell was he running this ps3? near a rally race in australia? seriously ive never seen such obvious neglect for something that cost 600 bucks, i dust mine once a week… he must have bought the system on launch date, traveled back into prehistoric time, rolled around dirt swamps with cavemen, and then came back to 2007 expecting a full service? some nerve!!!

  256. cdj says:

    I think Sony should still fix it, but was this guy playing PS3 in the middle of a field? No wonder it broke.

  257. arkangel318 says:

    If the tech guy has issues with dust, maybe he should try, I dunno, maybe a dust mask?

    I can’t help thinking the shiny casing shows off every single fingerprint, making it look even worse. The odd thing is, the owner said he wiped it off before he sent it in. I wonder what happened to it after it got to Sony?

  258. Vipersfate says:

    I work on computers everyday, all day, and I’ve seen dust accumulated 10 times worse than what is on that PS3, in less than a month. That dust is negligible!

  259. ivealwaysgotmail10 says:

    @CelesteD:
    Thanks for your support.

    @ plylon, soldrak, And other Sony Fanboys/Interns

    I had multiple reasons quoted to me when dealing with this situation, the very first Was from Neil, telling me it was a hazard to the technicians and that is where the problem was stemming from. That the technician had made the call and it was final.

    Some people are posting saying I’m contradicting what I had said before but the fact is Sony has given me alot of different reasons for not being able to replace it. It Varied department by department, Rep to rep etc. And Neil Was looking at pictures of this very console and had the nerve to tell me that this amount of dust is a hazard to the technicians.

    I wiped the thing off with a cloth before i sent it off, I seldom even opened the memory card area so i didn’t wipe it off, seeming as it is 100% superficial, and something that could be taken care of much faster at the service center, I wiped off the vents, which had very little buildup on them (as i wiped the vents off once in a while). And i completely wiped off the very front, top and bottom of the console.

    That Fingerprint of dust on the left-hand side of the front of the system was definitely not there when i sent it in.

    And also, they used a camera with a great big flash, Illuminating all the dust on the system. And you can obviously dust buildup on those shelves, I bet their shelves warranty is probably void. How about we all cross our fingers that the shelf breaks, breaking my ps3, and sony gets a nice taste of karma from the shelving company saying that the shelves were neglected and the malfunction was caused by the dust on them.

  260. @trailingedge: I’d normally laugh but after seeing those photographs, that is just horrible. You think a guy could atleast hit it with some canned air or a soft cloth to clean the dust from the surface. That’s just horrible. My PS2 has sat in a media center since purchase in 2002 (with exception of transport for vacations and regular cleanings) and it is no way in that bad of condition.

  261. eliter1 says:

    that does not present a hazard to anyone but it is to dirty to be fixed under warranty, the dirt definitely messed it up. Where the heck do u keep it, outside in a dust field?

  262. TheUsedVersion says:

    Wait there is more…..

    SONY PLAYSTATION 3 SAFETY AND SUPPORT MANUAL

    USE AND HANDLING
    Page 6

    Do not expose the system or accessories to dust, smoke, or steam. Also, do not place the system in an area subject to excessive dust or cigarette smoke. Dust build-up or cigarette smoke residue on the internal components (such as lens) may cause the system to malfunction.

    VENTS
    Page 7

    Do not allow dust to build up on the vents.

    CLEANING
    Page 8

    Exterior Surfaces
    (plastic cover of system and wireless controller)
    Follow the instructions below to help prevent the product exterior from deteriorating or becoming discolored.
    – Wipe with a soft, dry cloth

    Vents
    When dust accumulates in the system vents, remove the dust with a low-powered vacuum cleaner.

  263. thegreatpablo says:

    @ivealwaysgotmail10: “I wiped the thing off with a cloth before i sent it off, I seldom even opened the memory card area so i didn’t wipe it off, seeming as it is 100% superficial, and something that could be taken care of much faster at the service center, I wiped off the vents, which had very little buildup on them”

    Someone brought up a very good point. It’s possible, and even likely that even though you cleaned the outside, that during transit the dust and dirt from the INSIDE of the unit was knocked loose and came out of the vent to cover the exterior, especially where there were finger prints (oil from your hands will collect dust).

  264. sonichghog says:

    It would be a good PR move for Nintendo Or MS to say they will give this guy a 360 or Wii for the broken PS3, and also say that dust will not void THERE warranty.

  265. NTC-Brendan says:

    Should Sony fix the unit? I would say yes. Unless dust counts as mistreatment of the unit per the warranty Sony is grasping at straws and needs to step up and honor their warranty. What would be even better is if Sony could be honest and have the testicular fortitude to say what is really on their mind rather than making up some phony dust-based health concern.

    As an aside; I do not know the owner of the Playstation and I sincerely hope that it gets fixed from a Consumer vs. The Man point of view. With that being said, if someone can pop $600 + $50 a game for a game console can they maybe exercise some basic cleaning skills from time to time? Here is a thought. $5 for a can of air, $3 or less on sale. Wipe down with an anti-static cloth. We are not building rocket ships here…

    Seriously – The PS3 owner drops over $600 and then from all outward appearances does less than squat to protect their investment subsequently crying foul when someone doesn’t want to deal with an item that they themselves did not care enough to occasionally wipe down?

    Sony is in the wrong here, but the owner needs to shut off the box and engage in some work that does not involve holding their thumbs on the analog sticks…

  266. ht9000 says:

    Ok, now that is a pretty depressing sight. I thought the guy said he took care of this thing. It looks like it’s been through hell and back. And he made me worry about a little dust accumulating on my PS3 would void my warranty. He should have dusted that thing off before sending it for a warranty fix. I’m surprised it can take that much dust before it bit the dust, no pun intended.

  267. Grrrrrrr, now with two buns made of bacon. says:

    Sure, it’s filthy. Take the damn thing out into the parking lot, turn the compressed air on the thing, and then maybe vacuum it out for good measure.

    I’m a repair tech for a two-way radio shop, and I’ve had to repair many pieces of equipment that were much worse than that…stuff that’s been sitting in a mouse-infested radio hut on top of some mountain, or something buried underneath a police dispatch console for 10 years (you want to talk about dust!) You should see what comes out of heavy equipment, especially after it’s spend years in a nice dusty sand-pit…it makes the pictures of the PS3 look like something owned by Martha Stewart.

    Sure, I could see charging the owner of such a monstrosity extra for the cleaning because I can see “extraordinary circumstances” here, but unless say..the connectors or the circuit boards are physically damaged, that’s no reason to flat out refuse service on the unit.

  268. bakertim says:

    I used to do electronics repair back in the early 90s (primarily two-way radios and comms devices), and we’d occasionally get something in that was just too nasty to repair. A scanner with dead bugs inside, spilled food or drink etc., and we occasionally refused to repair items that were extra dirty. When you fix this stuff, you disassemble it and get really “intimate” with the contents in your workspace. This necessitates not only thoroughly cleaning the item to be repaired, but also your workspace and test equipment when done. We all know dust and particulates (and subsequent buildup of heat) are fatal to electronics, and I suspect the owner spent not one moment thinking about the placement of his device or its safe operation. It isn’t a garden hose, its a sensitive, expensive piece of equipment. Jeez.

    /soapbox

  269. Grrrrrrr, now with two buns made of bacon. says:

    Oh, and I would also add that I agree with the folks that said the least the guy could have done is wipe it down and vacuum the thing off before he sent it out. Definitely.

  270. thegreatpablo says:

    @dwayne_dibbly: “but unless say..the connectors or the circuit boards are physically damaged, that’s no reason to flat out refuse service on the unit.”

    Radios are generally not prone to overheating like a high end computer (which you could argue that the PS3 is). Dust is an insulator and can not only increase the overall heat of the unit, but can also wreak havoc on moving/motorized parts (like the fans or the optical drive).

  271. metal_dawn says:

    @ivealwaysgotmail10:
    ——————————————————————————————————————
    “If the excuse is “you didn’t properly maintain the unit”, that makes more sense but is still unacceptable. Accourding to that thinking, users are required to regularly clean their systems. Is it a good idea? Of course it is. But is it required?

    Does the instruction manual state that I am REQUIRED to clean the unit? It specifically states what kind of outlet to plug the thing into, how to set it on the table, etc. Since the PS3 absolutely requires a certain voltage, they MANDATE it. Since they can’t guarantee it’ll work for a year if you put it on top a your washing machine (what with all the jiggling around), they MANDATE to place it on a flat stable surface. Everything Sony needs for me to do, they state. Does it specifically require me to clean the unit? If the instruction manual does not expressly MANDATE specified cleaning intervals (not suggest), or contain the disclaimer “if you do not follow our cleaning regimen you warranty will be void” then they should repair it.
    If the PS3 cannot exist passively in a filthy environment and still run for one year, then they have to specify minimum environments. If they don’t do that, then it starts becoming an opinion. “well, sure this PS3 is dusty, but not TOO dusty. What about this one Bob? Just lotsa dust, or excessive? The owner was rude to Betty? Then screw him . . . now its too dusty.” ”
    ——————————————————————————————————————–

    I am sorry, but this is the most ridiculous crap I’ve had the misfortune of reading in at least a month. As the words scanned into my retina and their meaning burned their way into my conscious, I found the experience likenable to witnessing a train wreck, I I could not look away, no matter how horrified I was.

    I mean, you ADMITTED in a previous post that this is indeed your PS3. While it may not state in the manual what to any reasonable person would be self evident, that it is YOUR responsibility to maintain YOUR piece of electronic equipment which you purchased with YOUR money, it is ludicrous to assume that SONY should be liable for your OBVIOUS neglect.

    Man up and take a little responsibility. seriously…

  272. silver360boarder says:

    althought i am a repair tech for a compeditive company of sony i fully support there case.
    Is is a health issue? no!. HOWEVER sony should shoot this unit down for repair because that thing IS dusty. if thats the outside imagine the inside. and MFWAR do not cover dust and heat. that unit was not taken care of and rightfully so that guy should pay for repairs.

  273. epionx111 says:

    hmmm ok i can see how that can be construed as neglect.

    I mean to be honest, If I received that ps3 i would think “ok… this guy did something intentionally.” that is serious one screwed up system…

    I mean come on get this guy a tissue.

    I don’t think it’s so much of a health concern but seriously that system looks hella screwed up… I mean where do you live? the dust plains of africa? My system sits in the open and looks better than that. I mean everyday dust doesn’t settle in areas like that… you’d have to be one hell of a greasy mofo to make smudges in dirt like that. I mean seriously i would be asking a few questions about the system as well…

  274. epionx111 says:

    i mean damn i’m flipping my support. that’s is neglect. nothing gets THAT dirty unintentionally.

  275. nitty88 says:

    It does not matter if this guy even lied about cleaning his ps3. I don’t think he lied but the point off the matter is sony won’t fix his system because it is too dusty? That is the stupidest thing I have ever heard. I have a XBOX 360 Wii and a PS3. I had a power surge happen and my 360 was no longer under warranty. So my Power pack for the system died and would no longer work. Even though it was not their fault and it was no longer under warranty they sent me a new Power Pack that was made of a different material and it won’t be effected by a power surge. The Point of the story is you are supposed to be nice and do everything to help the customer. To just tell someone your system doesn’t work and they say to you we can’t fix it because it is too dusty is stupid. If sony does not fix this they should be ashamed of themselves and I know I won’t be buying another sony product if they do not fix this. Even if somehow the dust is what is causing the problem, sony should do what is right and fix the system.

  276. epionx111 says:

    i mean i was thinking he had like dust balls in the core cause of the dust accumulation and the fans…

  277. ExtraCelestial says:

    @Soldrak:

    i completely understand what you’re saying and in most cases i would absolutely agree. i work at a luxury department store where i make 100% commission and i have had repeat customers ask for me by name that i know i can literally make hundreds of dollars off of that i will pass off to a co-worker because i refuse to put up with their crap. i know first hand that it is so not worth it.

    however, despite the fact that Ive hasnt been rainbows and kittens in his comments or on the recording with the csr, who can say that he hasnt been a great customer so far? whos to say that he isnt a good guy that is just really teed off at a company that has hung him up to dry that hes done nothing but put countless amounts of money and time into them? whos to say that in repairing his ps3 he wouldnt be off on his merry old way spreading tales of playstation glee to anybody that will listen? maybe not, but these sort of assumptions can only be made on a pattern. you cant assume someone is a bad consumer when they have had no prior issues.

    i mean were talking about dust. really. dust. thats what this whole 3 post, 8000+ comment fiasco comes down to… dust. what other company have you dealt with that have denied your less than 12 month old product repair because of dust?

  278. floppylobster says:

    This should not be under warranty. But ‘danger to technician’s health’ is bullshit. That amount of dust could not be accumulated under ‘normal usage’.

  279. SAIFDS says:

    I expected it to being less dusty, though this doesn’t seem too dusty to be repaired at all. I’ve seen WAY dirtier PS3’s and even then I believe that they don’t provide a hazard in repairing.

    SONY has no excuse for not repairing this system, since we all know that PS3’s are major dust collectors.

  280. Topcat says:

    I’ve had my PS3 since launch, and it is as sparkly as the day I bought it. I just use the little cloth you get with your PSP to clean the PS3 off once in a while, and the vents are still clean so I haven’t bothered cleaning the insides.

    This dude’s PS3 was operating outside of the normal operating conditions. I’m not the least bit surprised that the system has failed, and while it’s not a ‘health risk’ to fix it (I’ve a feeling that was a misstep by a CSR, saying that), I’d certainly charge him extra for not taking care of it as was advised in the manual.

    @ivealwaysgotmail10: That last comment, where you blindly stab for an argument “the flash illuminates the dust too much! Their shelves are dusty!” Dude, no. You are dusty. Clean your house to minimize the amount of dust there is in the first place.

    Once again: this is the absolute first time I’ve heard of any physical problem with a PS3. One dude’s bad hygiene is nothing to get worked up about.

  281. SAIFDS says:

    I don’t think you can catch any STD’s off of this so it should be clear.

  282. epionx111 says:

    yeah the more i look at that thing, the more i’m supporting sony.

    be happy they’re willing to give you a “new one” for 150…

  283. Namrepus says:

    @ivealwaysgotmail10: Please show us where in the PS3’s manual and/or warrenty agreement that the use of compressed air or a vaccuum cleaner will void your warrenty.

    I’ve looked over the warrenty agreement on a PS3 and can find no mention of the use of either as voiding your warrenty.

  284. Blah8 says:

    Holy crap, that’s an assload of dust and shit on that PS3. It looks like some kid was eating peanut butter and Nutella and started finger raping and mud wrestling with it. Like others here, I’ve owned a PS2 since July, 2001, dusted it maybe once and it doesn’t look half as bad as that mess. I was with the dude initially, but this is way worse than I thought. Nonetheless, we don’t have pics of the inside or how bad it could have affected the internals – all of it looks merely cosmetic, as bad as it is. Argh! I can’t decide!

  285. sonichghog says:

    Oh, One thing. That system pictured is very dusty, but if that is all it takes to void a Sony warranty, I will not buy a PS3.

  286. myxylplyx says:

    I think we should all boycott this bullshit right now. I’ll bet this is one of the guys from smashmyipod or some like-minded jerk.

  287. Treefingers says:

    @sonichghog: haha i love it when people misspell their. or there, or they’re for that matter

    But i doubt Ninty or MS will have anything to do with this. I support Sony on this. This is a case of the consumer not taking care of their product and expecting the big co to fix it for them free of charge. All i can say is, actually clean your system when you send it in.

  288. ivealwaysgotmail10 says:

    @Namrepus:
    I am speaking from what I heard from SONY’S OWN TECH SUPPORT, I am not a walking PS3 manual by any means.

    @myxylplyx:
    Definitely not anywhere Near like-minded to people from Smashmyipod, They waited in line with people at ps3 Launch just to smash the crap out of a brand new ps3 in front of people who mostly weren’t getting one because of their stupid site. I dont know where you got that from

  289. Odin says:

    Yeah this is a case of both stupid customer/stupid company, dust isn’t REALLY that hazardous (unless maybe ALL their technicians are asthmatic) and can easily be remedied by just covering the nose and mouth/dusting the thing. However the customers stupid for letting it gather so much dust in the first place and even more stupid for not at least giving it a quick dust before sending it off.

  290. sunshine5623 says:

    I’m a PS3 owner. It is very shinny and if you have ever handled one you will notice that it attracts fingerprints. If you took a picture of the PS3 after handling it especially with the flash on it will make the PS3 look very dirty, exactly like in the pictures above. The fact that it is black and shinny just makes it look really bad when taking picture with a flash. What you are seeing as dust streaks or marks are actually finger print marks.

  291. KingPsyz says:

    @sonichghog:

    It’s their… Jesus.

    Anyway, that would be a lie too because no manufacturer in THEIR right mind would say something so retarded, nor would any warranty knowingly support neglect.

  292. ivealwaysgotmail10 says:

    Just like to say Thanks to you Sane 5500 People so far
    Who have agreed that this is nowhere near enough dust to constitute abuse, negligence, or a hazard to a technician, and void my warranty. Hopefully Sony Wises up and changes their policy to make sure this never happens again.

    The PS3 is a dust magnet by, I bet if your turned it upside down and rubbed it on your hair that your hair would stick to it like a balloon. If you don’t believe me try it, But it might void your warranty, I’m not sure so at your own risk.

  293. Eddie2010 says:

    This thing looks like it had been sitting on the side of a dirt road for a year, not someones relatively dust free room. Pig got caught.

  294. Xandey says:

    Since when is it required that computer equipment be dusted all the time. I know that every time i open up my desktop machine for whatever reason. A good 10-20 dust bunnies fall out. Computer equipment just collects dust.

    His original post mentioned that he wiped off the outside before he sent it in. The pictures don’t look that dusty to me either. And how is he supposed to clean the inside without voiding his warranty? Are we supposed to keep our consoles in vacuum sealed containers?

    If Sony wants us to clean them before we send things in for warranty service, They should allow us to open up such devices so we can get the dust out.

  295. Odin says:

    It’s a dust magnet yes, but if you claim to have wiped it down before you sent it off its not exactly going to have large fluffy dustballs sticking to the exterior in places. Also you said that a tissue doesn’t get at the USB or fan grills? In case you weren’t aware there’s such things as vacuum cleaners, get a small attachment (or a portable one) and run it along them and it’ll suck most of that dust right out. Hell even primitive technology such as your lungs (as many NES owners can attest to) will do the trick.

    I agree that Sony is just making excuses but seriously man, you need to learn how to remove dust.

  296. Nkosi says:

    I have never in my life seen so much dirt on any electronic device. When was the last time he used this?

    Seriously though, couldn’t he have easily just wiped the damn system with a damp cloth before shipping it off to Sony?

    If this is the state of the PS3, I could only imagine the state of his entertainment center. He probably just wipes the TV screen since it’s the only place he really needs to see.

    Sony is still ridiculous though about not repairing it because of excessive dust. Who do they have doing their repairs that is so scared of dust bunnies?

    *pictures the state of this dude’s house*

    I think what we all need now is pictures of this dude’s house, specifically the entertainment system.

  297. grangerfx says:

    I bet most of that dust shook out of the PS3 while it was being shipped to Sony for repair.

    After reading the original article, I gave my PS3 a good going over. There was dust all over it especially inside the memory card bay. I bet if I had left my PS3 on running Folding@Home since I purchased it, it would have a lot more dust on and inside it.

    If you love your PS3, don’t leave it on!

  298. ivealwaysgotmail10 says:

    And Just another note, I really do believe alot of the dust was knocked out of the console itself during shipping. It shows a fingerprint on the left side that is covered in dirt making that a logical explanation.

  299. Terranova says:

    it looks like that PS3 was stored in a kitty litter box.

    besides still being filthy, it looks kind of scratched up, too.

    when you ‘wipe something off’ it shouldn’t still be covered in dust, weird splash stains, and fingerprints EVERYwhere.

    if it has been sitting in an entertainment center all year, why is it all scratched up? why are there finger prints literally covering every surface? why would you be picking it up and touching it all over dozens upon dozens of times? i very much doubt that any of the techs wanted to touch that thing, so it is very unlikely that very many of the prints are theirs. it looks like it was transported around to many different places or from room to room to get all those fingerprints and scratches, and like something was splashed or spilled on it at some point on the one corner, but never wiped up. it basically looks like it belonged to some clueless kid or young adult who treated it like crap. it’s a $600 piece of hi-tech, Blue-ray playing, multimedia handling electronics. It’s not a fisher-price see-and-say toy.

    if this was mine and it was that dirty, i would have sat down with a soft dishrag and either a few drops of water on the rag or some endust/pledge electronics cleaner and wiped it down. for maybe THREE MINUTES. and after doing so, it would have been completely free of finger prints and dust and looking like new (as much as possible.) for the recessed ports, i would have twisted a little corner of the dishrag and gently used that to get the dust in there, or at least 90% of it.

    that’s what the average, minimally considerate, clean person would do. you don’t need a dyson vacuum or even anny canned air. and you don’t need to void your warranty. you just need to spend 3 minutes actually wiping it down.

    when you let something get that bad, you can’t just take a paper towel and rub it in a circle for 2 seconds and then say – “but i wiped it down!” regardless of why it is dusty, you shouldn’t be sending it in like that. it just shows a lack of personal dignity and a total lack of consideration for others.

    you’d might expect to see this kind of condition in something that belonged to someone young and self-absorbed who did not yet understand the value of things or have any personal standards. you’d really have to be in denial to think that this thing was not a mess or to try and say that it was reasonably wiped down.

  300. Eddie2010 says:

    @ivealwaysgotmail10:@ivealwaysgotmail10: At least half of those people never agreed with you to start with, and after seeing those pictures, I would bet even fewer do now.

  301. Akin says:

    Oh come on, just get a dust mask.

  302. The_Saint says:

    Ok -so no -I don’t think the dust poses some crazy health hazzard to a technician, but on that note, THAT PS3 is JACKED -I’ve never seen anything so expensive look so neglected in under a year. Hell, the thing looks like he wiped his greasy face for ten minutes with his hands before deftly placing a million grubby fingerprints all over it and then stuffed it in the attic for something close to ten years.

  303. Sentientv2 says:

    Crap. I didn’t know that you could hook a PS3 up to an ATV. The tires on my commuter bike don’t look that bad after seven months of daily use.

  304. Genocyde says:

    Wow, nearly split right down the middle.

    I don’t think it’s terribly bad, the vent holes are still open so there’s constant air flow, however it does look fuckin’ disgusting. Voted fix and send a complimentary “How-To” video on cleaning your game system and not be a complete slob for the internet to see.

  305. myxylplyx says:

    I also have a hard time believing the current results of that poll. Especially after reading the responses in this forum.

  306. shiftyeyedgoat says:

    Am I the only person who doesn’t think it looks that dirty?

    I mean, hell, I’ve seen dirtier 3rd gen iPods with more fingerprints, etc.

  307. sascha23 says:

    Obviously, this person did not care an ounce for his/her PS3. The thing is in terrible shape.

    Seriously…there’s dust and then there’s THIS!

    I’m siding with Sony on this. If you can’t care for $400-600 product, then you need to go buy some other piece of hardware.

    I’m gonna have nightmares from that pic. Disgusting.

    S

  308. Rogue says:

    @shiftyeyedgoat: Seems that way to me, yes.

  309. creid says:

    The system looks like it’s been deep in the woods for several months.

  310. Techguy1138 says:

    @ivealwaysgotmail10:

    You aren’t really doing well. I know that you think this is a clear cut case but Sony doesn’t exactly elicit sympathy from this web site and they are getting quite a bit of support. This is obviously not clear cut.

    I live in the same city as you. Yes Burbank counts as the desert. Our air is FILTHY. The dry weather, being surrounded by a desert with a mountain on one side and smog makes things dirty fast. That said my ps3 isn’t in the same shape as your was.

    Your reactions aren’t getting you what you want. In this case, which is mass internet sympathy so overwhelming Sony hands you an apology and a new ps3 on a platter.

    We live in California. I’m fairly sure you could bring this to small claims and win. Even *if* Sony shows up it would be easy to get a judge to agree that while dusty that Sony should fix it.

    Take ‘em to court. If the judge sides with them it’ll be time to drop it. Otherwise you can get your cash back.

    The CA state attorney general might also be a good resource. File a complaint and document accurately and well.

    It is well cheaper for Sony to give you a new console rather than respond to a legal inquiry.

    I know you posted this story all around to embarrass Sony but it didn’t work out well. You’ll need to put more effort in to get the result you want.

    Keep us posted anyway. It’s always good to see what happens after a company gives a consumer a firm “NO”

  311. pokebud says:

    I don’t see a problem with doing any repairs, I was a Toshiba Laptop Tech and we used to get lappy’s like this all the time it takes 2 minutes to clean we had an air compressor and then we do the repairs, mostly the machines just overheated from dust. It was a courtesy we even cleaned ones out of warranty since it took no effort. the tech who complained must be a real baby to not take 2 minutes with compressed air.

  312. shades_of_blue says:

    I don’t care about the tech’s health, and I don’t believe they should have to honor the warranty either. Since customer neglect is most likely responsible for the systems premature failure, Sony should not have to pay shit. This customer is an asshole, who is attempting to make Sony pay for his negligence by resorting to blackmail tactics. I hope Sony sues him.

  313. Techguy1138 says:

    As a totally aside. Your ps3 might work if you get a can of compressed air and a dvd cleaner.

    Did you try blowing it out?

  314. STrRedWolf says:

    Um… interior pictures please? I want to see the inside to truly determine if the system’s clogged with dust or not.

  315. Zagroseckt says:

    Look I’m a pc tech and i’ve seen much wors.

    and those pics are taken at an angle that isnt to flatering . you even have a fine layer of dust add flash on a gloss serfice and you get this..

    as for repair.
    terry cloth on outside.
    qtip across the memory ports
    can O air along the mobo (wich probly isnt as dusty as the outside (blasted ps3 is a real dust magnet)
    it’s the type of meterial + super smoth serfice. + low air flow in a cabinet.

    i can see this kind of dust building up in 3 months
    easy specialy if its a cheep cabinet made with pressboard thats about 3 yars old.

    Look . send the thing to me if they wont fix it i’ll clean the glide track and laser assy keep it for a few weeks and play a few games then send it back :)

    (mumbles thy think THIS is dusy my hands are black from a psu in a 5 month old pc running in a older house a clean one at that.)

    oh make sure they oil the glide tracks.

  316. talk2sk says:

    I voted yes. But not in line with hazardous to technician. I think the original explanation was abuse. By god, its been abused. Does the guy live in tent in the desert ? Maybe he should keep the tent flaps zipped up ?

  317. Aex says:

    I guess I’ll chime in as well.

    First of all, that is disgusting. I haven’t physically touched my PS3 since I set it up in August, but it comes no where close to even the “wiped down” version. I don’t even want to imagine what it looked like before.

    Now, is it reasonable to void the warranty due to excessive dust? I’m not sure. I don’t know what the problem with the PS3 is, If they opened it up and looked inside or not, or many of the other details concerning this case. No one really does, that said it should have never been sent into the consumerist to begin with, especially before he had exhausted all his avenues for a solution.

    I do think this entire thing is blown way out of proportion. I think the user is deserving of the backlash caused by these pictures. He sent these pictures into the consumerist thinking he’d give it to Sony and force their hand. Unfortunately, their hand contained “going public with his pictures.” If he would have been so far into the right on this, I doubt the poll would be showing a 42/58 breakdown. Now I think he looks like a jackass.

    Oh, but I think that the reason given… “Dust Hazardous to a technician’s health” is ridiculous as well :p Perhaps if this was all handled in a different way…

  318. MehGinla says:

    @ivealwaysgotmail10: What would constitute neglect if not this? You obviously took no action to protect your PS3.

  319. Grrrrrrr, now with two buns made of bacon. says:

    @thegreatpablo: Point taken about the heat build-up. In which case though, I still think Sony has an obligation to at least determine what caused the failure of the unit. If the failure was indeed directly caused by heat build-up, then I think they have a case for denying the warranty claim.

    My objection is mainly to the “Eww, it’s dirty so we’re going to deny the warranty claim right off the bat.”

    I would really like to see close-ups of the actual PC board, because really, the pictures of the outside don’t mean much.

    I will have to say, though..the dude really should have made an attempt to clean the thing up a little bit before he sent it in and maybe could have avoided the whole “Eww…that thing looks trashed even before we open the case” attitude.

  320. Roddly says:

    I own a PS3. I don’t think it is a health hazard, but I think it clearly is negligence. Very clearly.

  321. diggrd says:

    From the looks of it I would say this thing took a trip to Black Rock City. Some of my stuff from Burning Man 2000 still has dust like this on it.

  322. dame1234 says:

    A lot of dust on the outside of the console means nothing to me. I’ve seen pc’s that are very dirty on the outside and little dust on the inside. I’ve also seen pc’s that are clean on the outside but are dusty as hell on the inside. Pictures of the inside of the PS3 would’ve been nice and I’m willing to guess no more dust than the inside of a heavily used laptop.

  323. robokasey says:

    ok seriously this is like owning a car and driving around without using your windshield wipers (i live in montana so lots of dirt roads) and then crashing and blaming the car company. You can’t just leave the thing hardcore dusty and expect it to just run fine day in and day out. Sony did the right thing here even if they wanted to charge you for cleaning it. They should have just sent it back and said tough shit take better care of your stuff. Oh and i own a ps3 and it looks just as clean as it did in the box

  324. ivealwaysgotmail10 says:

    @Zagroseckt:

    Thank you! And if this doesnt get resolved Ill definitely take advantage of that if you are serious post on the PS forums letting me know who you are and ill contact you. Thanks for your opinion, The angle is obviously to accentuate the dust.

  325. Vernox says:

    Seriously it is a lot of dust but to cause any harm to technicians is just an excuse. I am in the medical field and know that unless one is allergic to dust then that shouldn’t be any problem to fix. Sony’s workers are just being a bunch of whiny bitches. Seriously get off you overpaid ass in do you jobs. That goes for those customer reps to, most of the ones you talked to should be canned especially that “boss bitch”. It seems that Sony have screwed up on not just the over all PS3 but with their employees as well. Good going Sony there’s another notch on your downfall.

  326. MehGinla says:

    To all the techs that have seen worst than this, do you fix the computer and replace the parts if needed for free?

  327. reykjavik says:

    The guy is a slob and thus deserves to be treated like one. I have no sympathy for him.

  328. Michael the Great says:

    “I’m suspicious that those are the photos of the PS3 in question. The guy said he cleaned off the exterior before sending it in. Why would someone lie about cleaning their PS3 when it has no bearing on whether or not they would repair it? In any case, they should be used to dealing with dusty electronics. Put on a dust mask and use some canned air.”
    Both consumers and companies lie. After seeing these pictures I’m more suspicious of the consumer. If this guy really kept it in a entertainment center, I sure hope it was in his garage or something. If this was in his house, I’m worried about his lungs!
    I am a computer tech by trade and see a lot of dusty computers. Then sometimes I also see pig sty computers. The worst I have ever seen had dirt and hay all inside the computer. If any of the broken parts in a computer are horribly dirty and are under warranty, I don’t know that I’d tell the customer to send it back! If there is obvious neglect, it’s obvious neglect!
    On the other side, I do agree that Sony is pretty stupid for saying it’s a health risk but for $150 we’ll make em’ risk it… What does that say?

  329. kneehighspy says:

    there is no way that was kept in an entertainment center. that unit is beyond abused. that unit looks like it was found in a yard sale at a trailer park that was abandoned.

    there is no way that you kept that unit wiped off, clean or other. if you just used a soft cloth to wipe it down every so often, then the unit would still look new. even running the folding program, that’s no excuse for the abuse that console took.

    so even though i’m no fanboy, i think sony had the right to refuse repair due to neglect and abuse. any manufacturer of a console would have the right to refuse to repair that hunk of shit.

    you’re better off to buy a new one than pay the $150 to fix that one, i wouldn’t even want that one fixed to use in my garage, it’s just freaking horrible.

  330. FeisarEuro says:

    I commented in the original story that I work in retail and see neglected PC’s all the time – and I have to say this PS3 ranks among the top of those disasters. I DO OWN a PS3 and a 360 – had the PS3 since last december. I dust it once every 2 months maybe… it looks BRAND new. This thing looks like it was found in a sandbox in the backyard. This dust is brown, which in my experience usually indicates the person using it is a heavy smoker. Anyone who has repaired the PC of a smoker knows it’s a special kind of tar-saturated dust that has a sticky property to it – and anyone who voted this isn’t obvious neglect and outside the terms of the warranty should ask themselves what Sony needed to do to prevent damage being caused by this kind of environment… totally ridiculous.

  331. robinhood1013 says:

    true that….but wow..thats more dust than i imagined….but still Sony should repair it…..

  332. nxp3 says:

    @MehGinla: BY MEHGINLA AT 08:26 PM

    @nxp3: You could poop on the console and it wouldn’t be a health risk to a healthy person. Would you still work on it?

    Yes I would work on it. I’m a pc tech and I’ve seen worse. It is my job to work on it so I do it. I have had to wear mask before, it will not endanger you.

  333. bdkennedy1 says:

    @HUMPHRMI

    I love it!! You can actually see from the pictures that there’s nothing in all that dirt that would affect anyones health? You must have a bionic eye or something.

    It must be difficult walking down the street with all those germs and molecules floating through the air getting in the way of your vision.

    This is a filthy PlayStation. Anything that gets clogged with that much dirt is going to fail. How many people do you hear about returning their vacuum cleaners because they didn’t clean out the container?

    If that’s what his PlayStation looks like, I’d hate to see the rest of the house. And he probably should be worried more about his living conditions than his video game anyway.

  334. shor0814 says:

    This box looks about right. Use Google and search for PS3 dust. Every picture looks about the same as this one, and these are reviewers’ machines that were new at the time.

    From engadget

    How easy is it for the PS3 to collect fingerprints/dust? Is it already a dust magnet?

    Within a day our PS3 was covered in dust. Probably no more actual phsyical dust than any other gadget — it’s not attracting it — but the gloss and finish make it extremely visible. Same with fingerprints. Luckily, unless you’re moving your PS3 all the time, it’s one of those devices you just don’t really have to touch very often.

    From QJ.net

    Next thing we noticed about the console is that the glossy casing gets dirty quite easily. After removal from the box, our console has two big oily hand-prints on its sides… the thing just plain gathers oil and dirt like a rally car.

    Apparently we’re not the only ones having dirt problems. Kotaku’s PS3 is gathering uber amounts of dust and from the looks of it, is well on its way to growing its own habitat on its shinny black casing.

  335. BillyShears says:

    I’m not entirely sure the owner of that PS3 is aware of the concept of a vacuum cleaner.

    Christ.

  336. goller321 says:

    According to the original topic, Sony refused to even work on the PS3 due to the dust being a hazard. I call BS. If Sony were to open it and find the cause of the malfunction was due to dust, then negated the warranty fine. I also could see Sony charging a “cleaning” fee for this level of dirt. But they have absolutely no right to refuse warranty work on the basis of “too dirt.”

    I also wouldn’t put it past Sony to take a second set of picture of a dirtied up unit to make their story sound more reasonable. After all the lies, price fixing and root-kit debacles Sony has been a part of, I’d side with the OP if he said it wasn’t in this condition when he sent it…

  337. Hickeroar says:

    Uh… Dusty, yes. Harmful? Heck no. Sony is just being completely irrational in this issue. There is NO WAY that something like that should even remotely present the possibility of voiding a warranty.

    Lesson learned for the rest of us out here. If you have to send in your PS3, wipe every possible part of it that you can.

  338. nxp3 says:

    @Pylon83: BY PYLON83 AT 08:43 PM

    @nxp3:
    Did you even bother to READ what’s actually happening? They are not declining to repair it because of the health hazard, they are denying it because it was NEGLECTED. Further, the $150 is for a replacement. Next time, perhaps you should actually READ what you are commenting on.

    I’ve been reading this since the beginning. My point stands. They say that it was dust, then they say that having that much dust is neglect and that they wouldn’t want their tech to work on such a machine because it’s dangerous. Then they say they will fix it for 150. What the hell does that mean?….dumbass.

  339. Pylon83 says:

    @nxp3:
    They did not say they would FIX it for $150. They said they would REPLACE it for $150. While you may have been “Reading” since the beginning, clearly you have not been understanding from the beginning. Maybe a dictionary can clear up the confusion between the words FIX and REPLACE.

  340. Plasmafire says:

    Dust on the outside of the unit doesn’t matter, It’s only the dust on the inside that could be a problem. but seriously a can of dustoff should easily rid the unit of most of the dust.

    Or is Sony thinking this is a mysterious white powder and treating it like Anthrax?

  341. Robert Isbell says:

    that looks like dust that shook loose from somewhere deep in the unit or got on it in shipping. I see no reason to deny a warranty based on dust, now if it was plugging up the memory slots and oozing out the vents, maybe, and thats a very big maybe.

  342. synergy says:

    Electronics should never get that dirty. That’s his fault for not caring for it. How hard is it to take a can of compressed air to it every once in a while? For something that expensive you can bet you should clean it. Dust and overheating are the worst things for electronics.

  343. arachnophilia says:

    ok, that *IS* a lot of dust. but still a resounding “no” vote — for the already stated above reasons. how expensive is one of those little paper painting/medical/dust masks, and a pair of safety goggles? not $150. and that assuming it would even require that, which it probably doesn’t.

  344. BugMeNot2 says:

    What a neglegent owner. Good thing they denied it.

  345. RipTheJacker says:

    Jesus christ! I’ve changed my mind on the whole situation. Sony should not have to repair the unit, you know what causes a PS3 to look like that? Negligence. That guy is nothing more than a bloody slob!

  346. Genra says:

    I think it looks worse that it probably is especially since the Playstation glossy finish makes these kind of things look worse than truly are. not that i own one however Sony should just fix the thing i am sure that the owner just put it in a shelf I mean whats he going to do throw dust on the thing for fun? My computer is like 10 time worse that this playstation when i open it to dust it every like, I don’t know 2-3 years (yes i can open my PC cause i built it and it doesn’t void any sort of warrenty). Dust has never killed my PC or my other consoles: Ps2,XBOX, XBOX360,Gamecube, Super Nintendo,Genesis, NES, Atari, Colicovision. I call serious BS on this. Sony must really need $150.00.

  347. Trick says:

    That original submitter for forcing those who hate Sony to support Sony’s decision. That PS3 is filthy. Far worse than you described.

    Once again we have people who take no personal responsibility for their own actions and try to blame a others.

  348. BugMeNot2 says:

    ARACHNOPHILIA: The unit is being REPLACED for the $150 not repaired. They will NOT fix this neglected unit. Who knows what is broken. Overheating the PS3 running Folding@home while it is caked in layers of dust is not a smart idea.

    I have a PS3, it gets covered in dust, then I clean it off and blow it out. Prevents it from self distructing from overheating.

  349. AnEternalEnigma says:

    That is the most disgusting console I’ve ever seen. It looks like a pile of dirt was dumped over it. Honestly dude, would it kill you to wipe it down once every month? That’s what I do with all my stuff.

    This is that guy’s idea of taking really good care of it? I feel terrible for his potential children then.

  350. Roddly says:

    I say shame on Consumerist.com for ever running this in the first place. This whole ordeal has made them seem no different than any other business that puts themselves first and their consumers last in my eyes. From the way they framed the original article to be misleading, to Ive getting an E-mail requesting the audio on the hot topic, to the way the poll is unfairly worded even though it’s clearly negligence, to how KINGPSYZ’s submissions are pushed behind this trivial garbage, all for the sake of more hits and diggs to drive revenue generating traffic.

    For the article and comments itself, it can’t be any less dusty inside. I’ve never seen a machine that was dirtier on outside because it’s pulling that same air inside the machine. That’s going to be a lot worse that the crap that has just settled on it with no help.

    Second, there is only so much dust the glare from a camera flash can make. It’s clearly filthy even with that wholeheartedly considered. In fact, around the memory card slots there is such a thick coating of dusty there is no glare or reflection that break through it.

  351. incredibilistic says:

    HOLY..WHAT THE…AYKM (are you kidding me!!! That is not dust it’s straight up dirt.

    Sony SHOULD UNDER NO CIRCUMSTANCES DO ANYTHING WITH THIS UNIT OTHER THAN SEND IT BACK TO THE CUSTOMER WITH A BILL TO PAY FOR THE SHIPPING (mainly for the extra added weight from all the DIRT, not dust, in the system).

  352. nevesis says:

    It isn’t that the dust is hazardous to the technicians health. It’s that the dust shows the unit was neglected and received abnormal “wear and tear”.

    Essentially, the owner is a dirtbag and needs to buy a vacuum. If he’s going to let that shit clog up his fans and heat sinks, he deserves to pay the bill himself when the processors overheat.

  353. emotaku says:

    Yes

  354. danbert2000 says:

    @ivealwaysgotmail10: Dude, there are a lot of assclowns on this page, aren’t there? All of the claims of burying PS3’s and living in pigsties… All I see are a bunch of neurotic clean freak sony fanboys blasting somebody who disagrees with their God. Your PS3 is dusty, sure, but it’s really not as bad as some here are saying, and it’s definitely not bad enough to refuse warranty on. I say ignore the f*&%tards posting here and keep on fighting for what’s right. Oh, man, I’m going to get a lot of shit from some of the sonytrons now… Oh, by the way, you’ve been very professional about your posting. Nothing has been inflammatory or over the top. A complete opposite to my post and almost all of the others on this page. NEVER SURRENDER!!!

  355. theirishscion says:

    @ivealwaysgotmail10: For what very little it’s worth mate, you’re dead right here. That’s not an unreasonable amount of dust, Sony is out of line and all the (with the greatest respect) armchair experts ripping you a new one in this discussion are sadly unaware of the realities of modern forced air cooled hardware. They’d better fix your PS3, and everyone telling this guy he’s a slob etc etc, here’s an idea, pull the case off your PC, take a look inside and if it doesn’t disgust you, feel free to come back tear in again…

  356. That dust outside the system would not break the console, only the dust inside would. I used to live in a house with 3 dogs. Things would get dustier in far shorter periods of time.

    I cannot believe they would claim that not dusting the outside of a console would constitute neglect. That has nothing to do with the operation of the machine, and I don’t think that the customer should be expected to take care of the inside of a machine purposely sealed to prevent such tampering.

    My Wii is in its $20 Target entertainment center. I do not regularly check the vent in the back, because it is in the back. I don’t expect to do that for my VCRs, DVD players, TVs, other videogame systems. I don’t know why people should expect to do this for the PS3.

  357. adehus says:

    I bet I could take a photograph of that unit that would make it look darned near completely clean by using diffuse lighting and controlling reflections. And, of course, Sony can do the opposite. You can bet your sweet ass that Sony sent the few (of many) photos that are most to it’s advantage, shot them in a manner that is most to it’s advantage, and didn’t take care to avoid further dust accumulation in it’s facilities.

    Still, if Sony had sent the photos to the owner originally, I doubt there would be much furor. People here would probably have conceded that the owner could have contributed to the problems with the unit, and left it at that. Maybe Consumerist wouldn’t have even posted it.

    Instead, Sony pulled this BS of telling the owner to subpoena them for the photos (!) and that the unit was a health hazard (!!). That sort of douchebaggery is probably what has most people here up in arms. It just makes Sony look like the lying, thieving has-beens they apparently actually are and compels people to assume the worst about them.

    There’s only one move Sony can make here- can the moron that continues to hold out on fixing this guys console, fix the damned console, and then apologize profusely for willingly being such out loud front-page assholes.

    BTW, how much do you think it cost Sony to run those photos through legal and deal with this otherwise? Yeah, they’re in the red on this. Someone desparately needs to lose their job.

  358. cosby says:

    I have to agree with the people that say sony should not repair that due to neglect. That much dust and the guy can’t figure out why it doesn’t read his blueray disks? Humm wonder why?

    As far as the people who say dust doesn’t damage electronics need to do some research. The dust can lead to heat issues which can damage the system. In this case the dvd drive prob was reading the disks due to the amount of dust blocking it from reading them. That did not come from a clean room.

  359. swalve says:

    That thing is fucking gross.

  360. littlejohnny says:

    Am I the only one that doesn’t think the pictures are that dusty??? And I see no dirt anywhere. I see what some people describe as dirt in the upper left of the third picture, to me appears to be dust with a wipe mark next to it, perhaps giving the appearance it was dripping mud. WHERE IS THE DIRT??? I DON’T SEE ANY???

  361. Mario's Pants says:

    Wow, this is one of my fave stories lately. Didn’t ever think dust could be so fascinating (helps that I, too have a dust-sucking PS3).

    I think what gets people off the fence onto the “supporting SONY” side is that in the pictures the “dust” looks so prevalent, fine and earth-colored.

    One thing I’ve noticed when taking digital pictures in certain conditions with a flash is that you’ll find ostensibly pristine surfaces suddenly looking very dusty. I also noticed that the room these pictures were taken in is lit with some kind of warm lighting and there is a lot of cardboard reflected on the console. These factors may tend to be what is making the unit look like it was being used on the back of a pickup in the mohabe desert.

    I suspect that “IVEALWAYSGOTMAIL10″ may be a smoker, that there was some construction going on in the room with PS3 or there was an open window to a dusty street – the “dust” is extremely fine-grained and I can see no evidence of hair or long fibres typically associated with “dust bunny”-style dust.

    If I were SONY, I would have offered to fix the console, but added a $45 cleaning charge due to the filthiness of the console. A simple wiping of the surfaces and maybe some qtip action in the ports would have at least given the semblance that this unit was not being neglected.

  362. viet0ne says:

    For one the PS3 gathers no more dust than any other electronic device.

    The only reason it seems that it does is because of its shiny black cover.

    This is the exact same thing with cars. a Shiny black car will look as if it gathers more dirt and dust and thats because its easier to see the dirt and dust.

    The PS3 failed because of neglect. Sony should just void the warranty on that reason alone and the warranty states that if the system failed because of improper use, then the warranty is void. Improper use includes neglect and the action of neglect in this case is that the user did not clean the PS3 properly when its in an environment where it can collect more dust than almosy any other environment.

    I own a PS3 and clean it every few months and never has it collected enough dust to be worse than anything else in my house.

    If you want to prove yourself then take a picture of your room, the exact place where the PS3 was, every other device like your TV and stuff and lets see if your room is as clean as you say it is. But your gonna just clean everything before taking pictures so in the end, its your word against Sony’s pictures.

  363. Trowble (XBL/PSN) says:

    I take it he doesn’t own any games or movies for the thing.

    What’s so hard for Sony to get one of those paper mask, a few napkins and a can of pressured air. I’m pretty damn sure a clean up job on some like that wouldn’t cost no more than $6 for that stuff. Sony’s should just suck it up and fix it up.

  364. remusrm says:

    omg… i really though this guy was in the right, but after seeing those pics this is horrible. i would slap him silly. As many said, that is just neglect. it looks like the console was outside in a sand storm, and he just never cleaned it…

  365. 1. This unit is not covered in dust. It is covered in dirt. There is a difference – dust is mainly comprised of clothing/upholstery fibers and is of irregular size, tends to clump, and is sticker than dirt. Dirt has more regular size, does not clump as easily, and is primarily found out-of-doors. Dirt like this raises suspicions of neglect; i.e. using the unit outside or (Burning Man?) transporting the unit without taking adequate protection.

    2. Sony has every right to deny the warranty claim. ivealwaysgotmail10 has every right to take Sony to court. The large computer company I used to work for always showed up in cases like this where a dangerous precedent could be set. And we always won.

    3. This dirt did not settle on the outside of the unit by being shaken loose from the inside. Dirt or dust released by movement falls outside of the unit and does not coat protected areas (the inside of the card readers, USB ports, etc.) with a uniform coating of dirt. Using the unit outside or in an extraordinarily dirty environment does.

    Finally: A PS/3? A Dyson? All those other toys iavealwaysgotmail10 mentioned? The whiney, entitled attitude after the pictures came out? The crawfishing and excuses, inconsistent accounts, and general flopsweat coating his posts? He totally abused the PS3, it’s broken, and now he’s gotten indignant because he knows it’s his fault – and there’s something he isn’t telling us.

    Sony’s in the right.

  366. myxylplyx says:

    All of these responses and the poll is curiously still in his favor. Another thing that concerns me about the poll is where the hell are all of these votes coming from? Can Kotaku run a scan of the IP addresses connected to these votes? We’re talking over 19,000 votes in a forum of 358 comments.

  367. Ardoreal says:

    Man if that’s really the condition your PS3 was in when you sent it in to Sony, then absolutely you should be charged for neglect.

    That you’d allow the PS3 to get that filthy would have to be wanton neglect or abuse. There is absolutely no way any of my equipment could get that dirty.

    Start vacuuming your house, and props to Sony for sticking to their guns on this one, the guy doesn’t deserve to own any friggin equipment that he can’t take care of.

    Consumerist, change your poll question, “yes, it’s a sign of neglect and/or abuse.” and then get a fair polling. It doesn’t threaten a technician’s health, but it is an indicator that this guy didn’t care for his equipment.

  368. tehFluffz says:

    It’s probably only broken because of all that dust,
    I kid.

    But that IS a shit load of dust, I can sorta understand how someone would think that this is neglect.
    Can’t help to wonder if you might’ve dusted it off a bit though.

  369. BugMeNot2 says:

    some smacktard owns that filthy thing…

  370. Heucuva says:

    There isn’t an electronics company on the planet that does its own repair work. Everyone – Sony included – contracts their repair work to regional repair depots. This allows the electronics company room to wiggle in when it comes to liability.

    To further complicate things, if the PS3 was sent to California, then there are further state health standards that must be adhered to, especially concerning lead contamination, air quality, and biological waste.

    Red tape and corporate scapegoats aside, the tipster should have taken better care of his environment. That much dust in half a year is cause for concern of well-being. Does anyone realize how many microbes and parasites an average grain of dust has? Enough to cause concern of anthrax, hantavirus, smallpox, lice, et cetera when in large quantities like that.

    Besides, how do we know that the dust is from a gravel road or similar? It could be copious amounts of dander… and that’s just sickening to think of.

  371. kingme says:

    the house is probably filthy too…tsk tsk tsk tsk….

  372. psdn says:

    There are so many people here crying negligence but I wonder how many people here actually do preventive maintenance and cleaning of their electronics? From my personal experience, I’m one of the few people that I know that actually open up their PC cases to blow the dust out from the inside. How do you propose that this guy clean out his PS3 anyway? With a worthless can of compressed air blowing the dust further into the recesses of his unit packing it in between the blades of the heatsink? I’m sure there’s a nice sticker on the guy’s PS3 that reads [Warranty void if opened] so he can’t exactly open it up and apply the air to the places where the dirt has gotten stuck to that have caused/are causing the failure.

    People have dusty houses — it’s a fact and since Sony is putting out basically one version of their product to appeal to the entire market it needs to be able to work under average conditions — which, surprise surprise, include dusty homes.

  373. Soldrak says:

    Funny thing is, if the Xbox 360 was subjected to the abuse this PS3 has obviously come under, it would not only flash three red rings, it would explode and burn the guys trailer to the ground. The tarry dust would collect on top of the GPU heatsink, reducing its dissipative efficiency, clog up the tiny 9V fans on the backside reducing airflow and settle in between the cracks of the lead-free solder joints under the motherboard causing it to spark and explooooooode.

  374. Riquez says:

    This guy should be banned from owning a PS3 ever again.
    His PS3 should be repaired & sent to a good home, where it can live out its remaining days with loving owners.

  375. Pilam69 says:

    @ivealwaysgotmail10:

    Come on man, that is ridiculous. The PS3 is no more of a dust magnet than any other piece of electronics. That is FLAT OUT GROSS. Would you like a picture of my well used PS3 that is NOT covered in dust? You misused your electronics and Sony won’t give you a new one. This is one RARE time when I side with the corporation.

    The poll question is extremely poorly worded. How about option 3, no it is not a health hazard and no Sony should not have to repair it.

  376. Q80 says:

    I live in teh Desert, & I never got my PS3 as dusty as this lol!
    Any ways it is still silly to void warranty for dust when its not mentioned in the warranty policy!!

    So what next? they want us to cuddle our PS3 & feed them more PSN $$! so it wouldn’t be abused or neglected? :P

  377. WolfDemon says:

    My girlfriend has a PS3 and she almost never plays it and has had it the entire time it has been out and she doesn’t ever really wipe it and it looks brand new compared to this.

  378. Arch says:

    Dear god.. I’ve had my PS3 since release, I almost never dust my house, It sits in the floor of my living room.. it doesn’t look even REMOTELY as dusty as this guys piece of hardware.

    When they say the PS3 is a dust ‘magnet’ they mean it shows dust moreso than other electronics because of the gloss finish.. not that it actually attracts more dust lol.

  379. John Laur says:

    I don’t really want to defend either side here, but I will point out a few things:

    1) The “vote” up top is unfair. It’s not a health hazard, but that might not mean that they should fix it. You could sneeze on your broken PS3 as you are packing it up and ship a clean looking virus laden unit that Sony would happily repair.

    2) Don’t say anything about how clean your PS3 is compared to this unless you get out your camera, open up the little doors on the front and take a straight-on full-of-glare shot of that shiny mess. I bet it will look a lot dirtier than you think it is.

    3) There are cleaning folks that vacuum every few days up at the office, but if you open up one of the computers up there that has been sitting around (up off of the floor) for a few months you will see much worse than this.

    4) Sure, dust buildup could have led to overheating issues, but it is also likely that some other type of failure occured. If the system has been running full tilt for a long long time (F@H) you could have any number of problems occur to cause the system to fail regardless of the amount of dust. Without a failure diagnosis it is impossible to say where the blame belongs.

  380. barasawa says:

    Observation:

    Look at the USB ports.
    They all look equally dusty. (VERY Dusty!)
    If the user had at least one controller plugged in, one of those ports should be significantly less dusty than the others. It seems unlikely that all 4 ports would have something plugged in, besides, I suspect it’s not possible to accumulate that much dust if something is plugged into the port.

    Although I can’t be sure without testing, I suspect someone (cough***sony***cough) has ‘enhanced’ the dust aspect of this issue…

    Thanks for reading.

  381. adehus says:

    @John Laur: let me quote you for agreement:

    2) Don’t say anything about how clean your PS3 is compared to this unless you get out your camera, open up the little doors on the front and take a straight-on full-of-glare shot of that shiny mess. I bet it will look a lot dirtier than you think it is.

  382. Mario's Pants says:

    @Heucuva: Good points.

    One other thing I’m wondering about is SONY’s assertion that the unit has to be replaced, not repaired. This would seem to indicate that the machine cannot be easily or economically repaired – regardless of the cleaning issue. Whether or not the dust is the actual cause of the failure (something difficult, if not impossible to prove/disprove unless it’s literally clogging a vent to the point of impass or wound around a fan motor axle) someone along the line of command at SONY decided that they could use the dirt excuse to cut their losses, as replacement is likely something that the repair depot has no real control over. Still, you’d think that SONY would hand him a new console anyway – as that would add one more console to their sales figures for the month. :-)

  383. Madness says:

    @ivealwaysgotmail10:

    Hey, for what it’s worth you’ve got my support. The PS3 is a known dust magnet and while you definitely should have done a better job of dusting it off before you sent it to them, the sort of abuse you’re getting here in the comments (I mean fucking honestly do so many of you HAVE TO stoop to personal insults against the man as if he has personally wronged you somehow? Did he kick your dog or steal your candy at some point? Ad hominem isn’t smart) is completely unwarranted.

    Personally I work with LOTS of electrical equipment and see the outsides alone numerous times more dusty and there’s little to no problems with them, cleaning it up makes it work better, but I see no reason why a tech couldn’t open that up work on it. I usually wear a mask and goggles when working on some nastier equipment that’s been in back storage for a few years.

    On top of that, this all really depend on the sort of place you live, I live in a shitehole of an industrial town and dusting here is impossible. IMPOSSIBLE. I used to dust my rooms every few days, but in certain environments it’s just a futile fight against the inevitable build up, eventually I gave up and now instead I open up my equipment every so often and give it a proper going over. Impossible to do with a console unless you have no qualms about voiding warranty (Canned air does NOT work as well as advertised by some, essentially at most you blow out some major build up near all the vent and then the rest of the gunk in there just moved to all the nooks and crannies or spreads itself out.)

    Honestly, when I saw the pictures of that console I just rolled my eyes, they should really have taken pictures of the inside.

    So yeah. Keep fighting the good fight, don’t let the trolls get you down either.

    @EVERYONE WHO I MIGHT DISAGREE WITH:

    [kotaku.com]

    Seriously. Take like five seconds to just glance at those pictures and compare. Just do it.

    Good.

  384. garykung says:

    I think that the health conditon should be determined by the technician but his supervisor. As a technician, he should have a mask provided by SCEA for protection. Therefore, I think it is SCEA problem more than the technician’s problem.

  385. adehus says:

    @Tocsin: Tocsin FTW. The link says it all.

    Maybe others should take photos of their PS3s? Seriously… I promise it’ll look worse through the camera lens than it does in real life.

  386. Americo says:

    The pansy should just stop his bellyaching and just clean the damn PS3 already.

  387. thenino85 says:

    I am personally pissed with Sony right now. My PSP Slim screen broke two weeks after purchase under typical conditions that all my other electronics routinely fair well in (being carried around between classes.) Under conditions that any “portable” (the second P in PSP) electronics should fare well in. All the electronics that were around the PSP in my bag were OK, just the poorly designed PSP screen broke. I’ve been doing this for four years at least, many of the items I carry around being far more valuable than a PSP will ever be, and this is the first thing to ever break. Hell, even my original PSP never broke under those conditions. And they want me to pay $90 to fix a screen. Three fifths of the PSP cost apparantly goes to pay for the screen. I’m right now waiting for Slim-model LCDs to show up on eBay to fix it myself, and I’m probably never going to buy another Sony product again because of the terrible CS I’ve received.

    Why am I saying this? I have no love for Sony right now. Quite frankly, I would love to see them go down in flames.

    But that is negligence 101. I’m kinda mad at you, in a way. Because of people like you that brutalize electronics and then expect the company to subsidize your terrible lifestyle, companies refuse service to people like me who actually have a valid complaint. Way to go, dumbass. That first picture is disgusting. That is caked on dirt right there. I don’t care how much of a dust magnet the console is. Even my 54 year old mother knows to dust electronics “to make them last longer.” If you willingly let your console get that dirty and do nothing about it, you deserve to pay the fee. No, I take that back. You deserve to have a PS3-shaped doorstop.

    There are many people that are screwed by shady business practices. You’re not one of them. You’re a shady person trying to screw a business. And, like a shoplifter (you are nothing more than a thief, really,) you end up making everything more expensive for the rest of us. I hate to be so blunt, but your attempt at public pity warrents it.

    Just be thankful Sony only wants a fourth of your console price to fix it.

  388. crazylady says:

    This has got to be the stupidest thing I’ve read. Half the commenters don’t even get what’s going on with the rather generous $150 replacement (read: NOT REPAIR) and the dust.

    Yes, the shelf looks sorta dusty. It looks like it’s lightly covered in dust. Either the dust is naturally there pre-dirty-PS3 or it came from the dirty PS3. What makes more sense? The former. Look at the slots/ports. You don’t get that kind of dust/dirt buildup that fast sitting on a shelf in a warehouse for a short while. It’s the kind of shit that builds up for months, and it’s obviously never been cleaned, as the owner of said PS3 believes compressed air voids the warranty. If you still don’t agree, look at the vents. Look at the dust buildup. All I can say is if that’s a post-wipedown picture, as unflattering as Sony may have made it, holy shit you are a slob.

    Also for all you techs out there who’ve seen worse? I’ve done repairs for years and yes, I have seen worse. But all those times, I’ve charged for labor/parts. Do you work for free when it obviously looks like gross neglect and the warranty doesn’t cover that kind of thing? The owner didn’t have much of an excuse not to take a <$20 minivac, a $3 can of compressed air, and a few cents worth of paper towels and the appropriate cleaning solution if needed to the equipment once in a while, especially now that it’s been made perfectly clear that Sony has indeed said that is what the owner should be doing as needed. You’d have to be fucking nuts if you think people here are telling you to use a Dyson on your PS3…although I suppose if you had the small handheld one that might make a teeny bit of sense, but that is total overkill and might actually do some damage. You’d also have to be nuts thinking that normal usage of either a minivac or a can of compressed air is cause for voiding the warranty.

    For those idiots who are saying Sony should be covering this solely because it doesn’t explicitly say to dust the PS3 in the manual (which, it does, multiple times), that’s common sense. Or does Sony have to give out the PS3 manual on a dual layer double sided bluray disk listing what you can and cannot do to the PS3? “Please do not hit the system with a sledgehammer, that is cause for voiding the warranty”…

    As for living in Burbank, it sort of is a desert. But even with post-fire ashes, it couldn’t be that bad. I’m sure you’ll say I’m not a PS3 owner, but I have plenty of PS3-owning friends who are the type whose rooms are literally foot-deep in trash and clothes and week-old dirty plates stacked up on a table who still don’t manage to get theirs as dirty as yours.

    Also, to paraphrase what someone else’s mentioned a bunch of comments above me, I find it quite telling that you’re not disputing the dustiness of the PS3 in the pictures, and you mention you did what most people would normally assume to be a fairly thorough wipe-off of the console.

    I really want to sympathize with the owner of said PS3. Sony came up with some really weird excuses in the process of talking to him. But looking at the pictures, I’m sorry. That is absolutely filthy, and I don’t even want to think about what it looked like before it was wiped off.

  389. mpancha says:

    Granted, its not a health hazard, but that is neglect on the PS3 owner’s part. I agree with Sony on this one. At the least the guy should have blown out the dust with a can of air before sending it in for repairs the first time around.

    I don’t buy the health reason, but had Sony said the sheer amount of dust accumulation on the console shows neglect, and improper care by the user… I would be 100% on Sony’s side. As is, I only agree 90%, but that’s enough to think the owner of the console should quit playing dumb and accept that they did not take care of their console.

    I don’t own a PS3, however I have enough friends with PS3s. Theirs get a quick rub down to keep them looking glossy every week or so. ANd I have yet to see any dust buildup in the memory card and USB ports. The fans build up a little bit, but anyone who can buy a PS3 can also buy a can of air.

  390. adehus says:

    Blah blah blah… look at Tocsin’s link above… says it all.

  391. ehlien says:

    I seriously can’t believe this guy is bitching about Sony in this case. I used to work as a manager of a video game store, and if someone brought in a system for trade that looked like this I would tell them that the only way I could take it in on trade would be if I performed a repair run on the system first, which would cost $40, and their trade would likely only be about $30. If someone allows their system to get to this state, they should not be allowed to own anything. and should definitely not be allowed to procreate, or own pets… it’s honestly digusting looking at these pics. This guy needs a punch upside the head. Sony should repair it, but at a cost, not free. I don’t agree with $150, but maybe a $30-$40 charge to get this machine back to semi new shape… Again, this guy is seriously too stupid to be gaming… I and I honestly hope to never run into him online… even to pad my stats. I’m worried stupidity this strong might be contagious…

  392. theprof00 says:

    did everyone forget that our OP said he wiped the outside with a cloth? was that a lie? also the price of 150 justifies it, why should a company have to clean your system for you.

  393. theprof00 says:

    @ivealwaysgotmail10: yeah but that kotaku link was just that DUST, it looks like dust, yours looks like dirt and nastiness

  394. adehus says:

    @theprof00: But kotaku’s post was pretty much right after they received the unit.

    Give it up…

  395. nightvortez says:

    It’s one thing replacing out a part that have naturally burned out but Sony would have to refurbish this console if they took it in. Who is going to clean that thing? Hell, who’s going to clean the insides which are undoubtedly filled with it? I sided with you when the story originally came out but after seeing that there is no doubt the fault is yours.

    I’ve had my PS3 since launch in a fairly dusty place having not once clean it and the only thing I have on it is a couple of finger prints. If you have a disease or something you should know by now to cover your electronics. I mean, after almost a year since the console launched you’re the first one to release such a case, really don’t think it’s your own fault? I’ve spilled beer on my PS2 once and broke it, they wouldn’t take it in, did I bitch for weeks about it? No, just pay the damn $150 cover fee. Same should apply spilling an eight pound bag of dirt on your PS3.

  396. crazylady says:

    @adehus: I’m sorry, there’s a difference between a dirty dust-attracting case and one positively layered with it everywhere, including the ports and looking like they possibly may have blocked the vents. I could get a fine layer of dust on your hardware, or pretty much anything. But something as dusty as the PS3 mentioned above?

    Someone’s bullshitting about something, and that kind of dust is something Sony could only manage by putting the PS3 in a dust storm and the owner bitching about how that’s not the way he sent in the PS3.

  397. theprof00 says:

    @ovrzedge: LOL you do know sony loses 200 on each unit right?

  398. Fenrir says:

    OK, first off I voted No. I’ve worked repairing computers, printers, fax machines, etc… and THINGS GET DUSTY. Thats all there really is to it. Especially things with fans, and considering it would void the warranty to open it and clean it I feel the No is justified. Furthermore, perhaps Sony techs should stop working on anything electronic at all instead of taking proper precaution. If there was a short they could get shocked, if there was a sharp edge they could get cut. This would pose a significant danger to the techs.

  399. dukrous says:

    My brother owns a PS3 which is in the family room of a house with 5 dogs (and an iguana, but she’s fairly clean). The PS3 does not get THAT dusty. As someone with 14 years under my belt as a computer technician, if I was given this PS3 to repair I would assume someone kept it hidden under a sofa.

    Having now seen the pics, I will agree with those who said Sony was right to invalidate your unit. I would not go near that unit to repair it without a dustmask or other protective gear to make sure I wasn’t breathing in that crud.

  400. Favonius says:

    “Do not expose the system or accessories to dust, smoke or steam. Also, do not place the system in an area subject to excessive dust or cigarette smoke. Dust build-up or cigarette smoke residue on the internal components (such as the lens) may cause the system to malfunction.”

    Straight from the PS3 manual. Sorry, but Sony is right on this one.

  401. adehus says:

    @crazylady: Yeah, the difference is:

    1 day vs 8 months+. If something looks that ganky right after opening it, why wouldn’t it look much worse after 8 months?

    Besides, you’re taking Sony’s photos at face value. You’re obviously never used a camera if you don’t realize how much influence the photographer has over how something appears.

  402. theprof00 says:

    look you do know that there could be a lot of problems with the console.

    as with pcs if something fails your first move is to replace each part one by one until you figure it out.

    Now if said technicians have to ALSO clean every part before tests, well i think that is worth 150$ for labor, cuz that looks like they have to get in there with qtips . how do you clean a motherboard that is covered in dust like the memory card slots HUH?

    also remember this is a crazy world people send other people deadly chemicals through the mail, I WOULDN’T TOUCH THIS THING IF I FOUND IT IN THE MAIL.

  403. crazylady says:

    @adehus: I don’t deny there are plenty of ways to influence a photograph by how you take it. But the dust is still obvious, unless Sony did a quick photoshop job…

    I also do not deny that the PS3 or any other hardware are not dust magnets.

    I’d like to mention now that occasional cleaning and maintenance of hardware is something that should fall under “common sense”.

    The dustiest pic in that link is after 3 weeks and two wipedowns. While it might be believable that the owner did not touch his PS3 and left it collecting dust until it required service, it’s unbelievable that the above pics are post-wipedown and that he waited so long to do it. And speaking of the entertainment center, I want to see pics of the rest of the hardware there. If any of them are fairly old and as-complex, I’ll be surprised they still work.

    Things naturally gather dust, but there’s no way I’d leave a computer in a dusty corner for half a year running nonstop until it breaks down and then demand service, especially for free, and throw in some emails to Consumerist while i’m at it.

    It’s called abuse. I honestly think Sony is not pissing on the customer by mentioning the acts of god/customer abuse part of the warranty here.

  404. theprof00 says:

    @Fenrir: to everyone with the technicians “viewpoint” that things get dusty.
    First imagine the inside
    Second try to figure out what overheated
    Third you get paid to do it, they are not getting paid and would like to be, even with a 150$ replacement fee they would have still been losing money on the price of the replacement console

  405. crazylady says:

    Sorry, meant to say they ARE dust magnets and I don’t deny that. Urgh.

    As for hardware failures, yes the failure might not be related to dust. I think to settle this once and for all, Sony should determine what happened and if the dust could be related to whatever failed. If it did, then I think this discussion would be over. If not, someone deserves a free repair/replacement.

  406. adehus says:

    @theprof00: YOU. HAVE. GOT. TO. BE. KIDDING.

    Are you really saying that Sony should assume that the dust is indicative of bioterrorism?! You’re getting desparate now!

  407. nightvortez says:

    Don’t mean to double post but the whole health hazard thing works like this..

    1. Sony sends it to a repair factory.
    2. Repair factory refuses to clean/fix it.
    3. Sony offers you a replacement for $150, $450 less then the original asking price.
    4. You whine about it like no tomorrow.

  408. Soldrak says:

    People should really hire maids to clean their expensive stuff if they can’t be bothered to do it themselves. That’s what I do :-)

  409. WolvenOne says:

    I own a PS3, I also live in a dry, rural area where there is plenty of dust. As it happens, I manage to keep my PS3 in near pristine condition at all times.

    It’s a pretty simple task as it would happen. Once or twice a month, I take out a hand held vacuum, a can of compressed air, some wipes, and some lens cleaners, and proceed to clear out everything on my entertainment stand and computer desk.

    Of course, I’m allergic to dust, and I collect game consoles, so I have two very good reasons for keeping my entertainment area clean. That being said though, it only takes about twenty minutes, and stays nice and shiny for the better part of a month.

    Now, this machine, has definitely not been well taken care of. I certainly do believe that the owner just let it sit, but I also suspect that the environment of his room contained enough airborne crap to, necessitates some extra care, especially given the expense of the machine.

    In short, don’t buy expensive electronics if you’re not going to take care of them.

  410. Soldrak says:

    @adehus: Are you saying that’s inconceivable? He might be an Xbox 360 fundamentalist taking his fanboyism to its logical, hate-filled conclusion. I know it’s unlikely but from all the weirdo fanboi comments I’ve had the displeasure of reading I wouldn’t rule it out.

  411. adehus says:

    @crazylady: Y’know… if Sony hadn’t pulled the moronic one-two combo of a) telling the owner that he’d have to subpoena for the photos, and b) claiming health concerns as a reason to not repair, then I might be more sympathetic to Sony’s point of view. Ideally they should have just seen if there was any relationship between the dust and the failure as you suggested. But man… after this ridiculous showing, the penalty is capitulation.

    Seriously, this is a bloodbath for Sony’s reputation.

  412. theprof00 says:

    @adehus: im desperate? you know how bad carbon affects the body? Don’t have asthma? want it? breathe that in. Not only that but dust isn’t brown, like it is on the system, give up your pointless tirade.,we know YOU hate sony but nobody is gunna say they would clean this shit for free.
    [www.answerbag.com]
    that link shows you what dust is made of.
    [www.opsi.gov.uk]
    that link is the European health and safety act that pretty much says no worker has to work on dust, mask or no mask.
    common sense:1
    adehus:0

  413. North of 49 says:

    Okay, Mr. Mamid here. I work tech support for a major technology company. No, they don’t make game consoles. But we do have a product that can get screwed up by too much dust. What’s the policy with my company? “Okay, looks like we have a dust contamination issue here. As you are in warranty I can send you out a free replacement in 10 days or if you are willing to pay 60 bucks shipping I can have that FedEx’d out to you for delivery tomorrow. Which would you prefer?”

    Yes, the dust is bad but no its no worse than a lot of computers out there and a simple blast of air should deal with that post haste. Has anyone read the PS3 warranty statement to see what it does and does not cover?

  414. crazylady says:

    @Soldrak: I’m fairly picky about having a clean room and house in general (thank you allergies and asthma), my room gets fairly dusty if ignored for more than a week, but honestly? I’m not sure I’d be comfortable with the idea of someone I hardly know even touching part of the tens of thousands of dollars worth of hardware in my room.

    All it takes to do a bit of dusting with hardware the size of a PS3 is at most 10 minutes, canned air, possibly a minivac, a cloth or one of those convenient Swiffer dusters, and some patience. Once a week. Maybe even once every other week. If it’s not that dusty, once a month. Or maybe just wipe it off once in a while, then minivac+canned air every couple months.

    Dust magnet or not it takes some time for that much dirt and dust to build up.

  415. adehus says:

    @Soldrak: Could certainly happen theoretically, but if that was the case with this unit… well, it was awfully ‘dusty’ on the outside, wouldn’t someone probably be injured or dead? And the owner probably wouldn’t be posting here.

  416. Soldrak says:

    @adehus: What is wrong with telling the customer the legalities of obtaining said photos? I think he merely took offense to something that is a legal requirement.

    Dude quit with the hyperbole. A bloodbath for Sony’s reputation? Give me a break. One guys obviously neglected, disgusting, filthy, trailer-park abused console is refused service and suddenly it’s a bloodbath? What would you call a 33% failure rate then? A f*king apocalypse?

  417. Soldrak says:

    @adehus: Maybe its a radioactive dirty bomb, who the hell knows. Maybe the terrorist mind prefers a slow death to a quick one. How should I know? I wouldn’t risk it.

  418. crazylady says:

    @adehus: I think that was a fairly dumb move on Sony’s part. But they do have somewhat of a point here – it’s mentioned multiple times in the docs that come with the PS3 that dust can adversely affect the hardware. I suppose if one ignored that for months on end and it ends up causing the failure, it counts as customer abuse.

    @theprof00: Not to rehash what others have said about asbestos and bioterrorism, but it’s not just that it’s dust, it’s that you honestly would have no idea what’s in that dust. I’m not saying it’s covered in a layer of some oddly colored anthrax. And yes, Sony technicians can take steps to protect themselves, a cheapo mask and sufficient ventilation will do. But who knows what’s in the dust.

  419. dukrous says:

    @North of 49: The PS3 Warranty sais this.
    (D) IS DAMAGED BY ACTS OF GOD, MISUSE, ABUSE, NEGLIGENCE, ACCIDENT, WEAR AND TEAR, UNREASONABLE USE, OR BY OTHER CAUSES UNRELATED TO DEFECTIVE MATERIALS OR WORKMANSHIP;

    Those pictures would fall under negligence/wear and tear. Eight months does not produce that much dust if cleaned regularly. I would hate to see the rest of the entertainment center.

  420. theprof00 says:

    anyone who would clean it for free is retarded and has nothing better to do than clean dust off someone’s unit. In the time it takes for that tech to clean it Sony ahs to pay him the ungodly price of a technician which is at least 25 an hour but more of 40$ on average, when he is wasting time cleaning someones mess.
    whatever, there are a lot of exceptions to everything and a lot of ways to nitpick my statements apart. they were going to send him a new one for 150$ which is a bargain if the inside looks just as bad.
    AND they have to figure out what exactly happened.. In the end it will end up costing them hazard pay (as enforced by EU law) for three four hours, the replacement parts and everything. they would probby have to put up 1000$ if the entire thing is busted, why should they pony up that cash for a system that looks like this only 11 months later

  421. Soldrak says:

    @crazylady: Oh well, I’ve never had trouble with the cleaning lady patting all my electronics with a feathered down duster. And I would gather that since the dust comes from the wider living environment, far more important than dusting the actual components themselves is maintaining a clean TV room, this means, mopping the floors to suck up all the dust, wiping the walls with a damp cloth, wiping all your leather recliners, la z boys, hard surface furniture, etc. i don’t know where this guy lives, but it certainly can’t be anywhere I would want to spend even an hour in. Maybe he lives in a slum.

  422. adehus says:

    @Soldrak: It’s certainly not a legal requirement. It may be Sony policy, but if so then their policy sucks.

    I really don’t think I’m being hyperbolic in suggesting that this is a big bad thing for Sony. I’ll bet there have been literally millions of pageviews on these Consumerist posts. I don’t think any fanboy’s minds have been changed, but Christmas is coming, and there are plenty of people who are trying to decide which latest generation console to get.

  423. adehus says:

    @theprof00: Don’t be silly. Does a housekeeper get ‘hazard pay’ for dusting? You’re just being foolish beyond belief!

  424. Soldrak says:

    @adehus: I hardly think the average video game consumer would be reading theconsumerist. If a 33% failure rate didn’t hurt sales for the Xbox 360 then I’m fairly certain that ONE INCIDENCE of Sony refusing warranty service because someone’s console has been dragged through a pigstye is not going to matter AT ALL. If you fail to see your hyperbole, here it is.. 1 console VS 33% of 13 million consoles. Do the math.

  425. crazylady says:

    @Soldrak: I give you that, and probably that alone would cut down on the dustiness. But it’s one thing to dust the outside, and another to ignore what’s inside. Yes, I know it’s warranty-voiding to open a PS3 to clean, but some patience and simple tools can get some of the dust out, and if there’s less dust in the surrounding environment, not as much dust will get inside to begin with.

    Here, the owner mentioned a faint dust outline of where the PS3 was. I’d love to see a pic of that, really. As well as the rest of the equipment that was near the PS3.

    That being said, I’m only paranoid cause the last time someone “helped” by “cleaning” they fried a motherboard.

  426. Soldrak says:

    @adehus: Adehus there’s a world of difference between a cleaning lady’s job and a technicians job. Let me summarize it for you: A cleaning lady, by definition, cleans dirt and dust for a living whereas a technician repairs electronics. If you are suggesting Sony hire cleaning ladies and then charge customers for the extra service of, hmm, cleaning their filthy disgusting consoles, then I’m all with you. Ivealwaysgotmail should be charged a cleaning fee. Presto.

  427. jaewon223 says:

    that is one dirty ps3. someone must be a smoker in that house. anyway wtf sony repair that already

  428. theprof00 says:

    @adehus: wow man way to compare an apple to an orange.
    i can get a housekeeper without a visa on my street and get her to clean whatever i want, yeah that really compares to a corporation who doesn’t want health lawsuits.

  429. FLConsumer says:

    I don’t see the issue here. Take the unit outside and blow it out or vacuum it, either way, deal with it. I’d say 90%+ of the computers and electronics I work with are far more dusty than that PS3. With it being a high-gloss finish, photos of clogged grilles or dust bunnies inside the unit would have been more definitive.

    Could the guy have kept the unit cleaner? Probably. If that amount of dust was enough to deep-six the machine, then I’d say the machine’s poorly-designed. That unit’s covered in dust but certainly isn’t CAKED in it. If that little dust is enuogh to cause an issue (assuming overheating), then it certainly wouldn’t last long in your average “entertainment center”/equipment oven.

  430. shack13 says:

    Has anyone suggested taking this to small claims court and having a judge decide if this unit is covered by the warranty language? Even before small claims, some states have mediation than might help you understand where you stand with the warranty.

    It’s just that I’m seeing a lot of legal advice in these posts that don’t seem to be qualified. This post is not legal advice.

    Dang, over 400 posts….no one is ever going to read this.

  431. theprof00 says:

    @FLConsumer: That was post OP wipedown, look at the memory card bay, now imagine that lining the motherboard.

  432. Soldrak says:

    @theprof00: He seems to be under the impression that technicians are slaves rather than skilled workers who can demand respect and a healthy working environment.

  433. adehus says:

    @Soldrak: The average game consumer might or might not be a Consumerist reader. Their parents- definitely.

    Here’s some math to ponder- how many lost sales does it take to negate the $150 that Sony *could* gain from refusing to budge? They’ve already blown that in running the photos through legal. *Any* PR person with any sense in their head would tell you that Sony has blown this royally. See the recent post on Consumerist called ‘PR vs Blogosphere, A Lesson”.

  434. theprof00 says:

    @Soldrak: someone should hire him as a hyperbole machine

  435. theprof00 says:

    i dunno since i was 15 i never asked my parents what unit i should get.

  436. crazylady says:

    @adehus: while I might imagine if a lot of consumers looking to buy a console this holiday season were Consumerist readers and would agree that they may be less inclined to purchase a PS3 due to the original story, if they went on to read this particular related story, I’m not sure it would have an impact.

    Mainly in that even if Sony fucked up a few times and even if the photos were taken to maximize the appearance of dust, a fair number would sympathize more with Sony to have to deal with such a customer than the owner of the dusty PS3.

  437. theprof00 says:

    scratch that i’ve never asked my parents advice on anything i wanted. The only question was whether i was deserving or not.

    my rentz never said “we’ll see if you are good this year” and then buy me something else. I think your facts are pretty much baseless.

  438. North of 49 says:

    @SOLDRAK, thanks for the actual warranty statement. I agree with you that is definitely what Sony is using to deny the owner. I also agree that the unit is pretty damm dusty. However, its not unrepairable by a long shot, nor is that level of dust a hazard in any way.

    I fully agree with the opinion that the owner should get the actual repair done gratis but he should get slapped with a nominal cleaning fee. Sadly, Sony rarely gives a damm about what their customer think, just ask anyone who used to play Sony’s online Star Wars game. So, therefore, I think Sony will simply huddle behind the Great Wall of Playstation and wait for the storm to blow over.

  439. adehus says:

    @Soldrak: I don’t disagree about the differing roles of a housekeeper and a technician. Where I disagree is in thinking that the dreaded dust is a mortal threat to a technician, but somehow completely safe (and an inevitable part of life since life began) for anyone that, y’know, dusts.

  440. Soldrak says:

    @adehus: Their parents definitely? Did you do a survey? Most people only use the internet for e-mailing. Shocking but true.

    Those that surf the internet usually only go to CNN and such. Most of the readers of consumerist who read videogamer related posts are most likely referred here by Kotaku, a sister blog and 90% of Kotaku readers are most definitely not parents but young professionals like us (I’m assuming that you are, though maybe you’re not) or college gamers.

  441. crazylady says:

    @North of 49: The problem is, we only have Sony’s pics of the outside, and Sony’s and the owner’s words to go on.

    If dust played a part in the malfunction of the device, it would be inside. So I’m not sure anyone can really make that statement until we’re fully told the story about the inside of the PS3 and what Sony’s technicians believe was the failure and if dust could have influenced that in a significant way.

  442. Soldrak says:

    @adehus: Yeah adehus because it completely makes sense that a terrorist would pepper biohazardous material all over their living room, bedrooms and toilets. Makes perfect sense to me!

  443. theprof00 says:

    @North of 49: what you readers continue to fail to realize is that in europe as in a lot of places, laws protect employees from working with dust(car repairmen will but they charge an arm and a leg themselves and don’t ever seem to be in the best of shape. Now say you work across the street in Ed’s Pc warehouse, i’m sure you would rather work the dusty unit and put food on the table, because there are other people who will work on that dust.

  444. adehus says:

    @Soldrak: I don’t think your assumptions are any more valid than mine are. I’d assume that Consumerist’s demographics are pretty different from Kotaku. It’s far from unreasonable to think that any parent who is looking at game units might stop to look at what’s going on in this situation. As for what they might take away from it… the poll might give some indication.

  445. adehus says:

    @Soldrak: Uh, I don’t think there’s any dispute about whether or not we’re talking about dust, dude. Do you really think that your imagination is a valid substitute for the known facts?

  446. theprof00 says:

    @adehus: people were not meant to inhale dust, that is one of the reasons why people way back when had kids at 14 and died at 23. Maids put up with it because the need to eat, and a little bit of dust that you can’t see is ok here and there, if your kids are hungry or want to buy some damn console.
    i though life pretty much proved that dust was bad for you in pretty much any industry that deals with it, hell did you know miners wore gas masks and still got black lung from time to time!?! rediculous!
    did you know there are still coal miners in the world that don’t wear masks? MY POINT people will undergo these conditions to survive in this money world! A techinician (who by EU law does not have to work with dust and can sue if fired for this reason, as i posted the EU law link earlier which you obviously failed to read) who works for a massively rich company with benefits and a pretty nice job will not subject himself to the risk when he is protected. THERE SAID AND DONE, THAT’s IT, THE FACTS<——–

  447. Soldrak says:

    @adehus: The poll is poorly worded. Any statistician will tell you that. And I hardly think someone voting no could be presumed to then not buy a PS3 based on their disagreement on this one particular incident. More likely some people say ‘oh look the poor guy, but it’s one incident and most PS3’s don’t fail’ shrug and move on.

    Now if a quarter of PS3’s were failing due to dust I’ll be more inclined to agree with you that it would be a bloodbath.

    On assumptions, it’s merely common sense that some assumptions are simply balls out crazy and others are more sensible. Assuming that customers will be swayed by the sob story of one customers bad incident (an incident where the culpability of the customer himself is debatable) is balls out crazy.

    When Apple Macbook’s had early problems with the internal fans failing after one week of use and they refused to deal with it nor provide outright replacements, it did not result in an Applie bloodbath. And that is far worse customer service than refusing repairs to a console that is on suspicion of serious neglect.

    I think you need to take a breather and revisit this sometime in the future you might actually be embarrassed at how pro-consumer you are being without looking at this from all angles. Good customer service is important, but it must also be reasonable.

  448. adehus says:

    @theprof00: I do believe that ‘dust poisoning’ has starved your brain of oxygen. What have you had to do in this ‘money world’ to achieve such a state? I hear that the first diagnosable symptom of ‘dust poisoning’ is a loss of control of grammar and spelling.

    Dude, sorry ’bout your luck… fight the good fight and here’s to hoping for medical advances that can reverse your dire prognosis!

  449. theprof00 says:

    methinks adheus has more wit than intelligence

  450. Soldrak says:

    @adehus: Let’s deal with a hypothetical situation. You buy a house and you’re in a hurry to move in. You call the realtor, they tell you ‘Oh Mr. Adehus, yes sir you can move in right away! There’s a bit of dust here and there but nothing too serious.’

    You think to yourself, some dust? No problem, since the house has been unoccupied for a short period of time of course there must be some dust here and there.

    You move into the house and then find to your shock, not a thin layer of dust but CAKED OVER dust everywhere, 2 inches of them on the walls, the bedroom looks as if there had been a mud wrestling match in there and the two ladies going at it decided to sleep on the bed. The bathroom bathtub’s drain is sealed shut by hardened dust.

    This is what I’m saying. You seem to be missing an important detail called *degree* of severity. No one is denying that some dust on a console should not be considered grounds for rejection. But that guys console is FILTHY. If he wiped the outside down with a wet cloth like he claims he did and it still looks like caked over shit, imagine what it must look like on the inside. Maybe a moulding of dust has formed around the motherboard? It would still be dust, but the degree of severity makes it fall into neglect territory.

  451. adehus says:

    @Soldrak: Reverse your logic and see if it still makes sense- if only one PS3 failed due to dust or is expected to fail due to dust, then why would Sony fight it so hard? $150 no loss to them, and I assure you it’s not just a principled stand over a hundred and fifty measly bucks.

    Your comparison to Apple is irrelevant. Apple has ample reserves of goodwill (deserved or not). Sony emphatically does not!

  452. Madness says:

    @theprof00:
    Umm, no. I’m sorry but no they don’t, they protect workers working in hazardous enviornments where toxic dust might be an issue. Say for example if those 9/11 clean-up workers were doing that in a EU country their medical stuff would be covered and they’d get extra pay under it being a hazardous job and all those sorts of benefits.

    There’s acceptable and unacceptable levels of dust, what you find in household equipment – unless that’s ground up asbestos on top of his console – is very far in the acceptable range and unless the worker makes a claim they a subsequent health condition was caused by work on hazardous units then there’s really nothing to it.

    The laws and policy pertaining to dust levels are much more to do with working environment and apply more to construction and industrial level, coal mines, factories, etc.

    Common house dust in amounts like that is simply not enough for someone to refuse to work on a unit. And unless you have some magical ways of proving that the dust, because it’s brown and not grey, is somehow more hazardous than any other kind then I’m still counting it as common dust until someone takes a sample to a lab and says otherwise.

    The claims on the side of why this voids the warranty seem to be that in hindsight if the consumer had done things X Y And Z then he wouldn’t have had this problem and therefore should pay the company for repairs. Going down that road eventually we’ll get to the point where he really shouldn’t have taken the PS3 out of the box and plugged it in.

    Really, it all seems to depend on where the perceived line of normal use or abuse/neglect lies and it seems to be a bit different for everyone.

  453. theprof00 says:

    @adehus: well the EU must also have dust poisoning, as well as all the maids! God be Praised that you live in that plastic bubble shut off from the real world! We do earnestly need more tangents in the world, please lord spread out your arms and spare us some off topic rhetoric!!!

  454. adehus says:

    @Soldrak: Again, compare it to the Kotaku photo. Photos can be misleading. It’s dusty, alright, but is it really *that* dusty? Where did the dust come from? After the rootkit horseshit, do you really trust Sony to be honest about much of anything?

  455. ivealwaysgotmail10 says:

    @ DANBERT2000
    BY THEIRISHSCION
    BY ADEHUS
    LITTLEJOHNNY
    BY TOCSIN
    FLCONSUMER

    Thanks again, Great points,
    The angle of the front picture would make any more than 1 week old ps3 look covered in dust.

    Computers, Tv’s, Receivers, gather A lot of dust, The ps3 is pretty much a gaming super computer, fans and all. Dust comes mostly from our skin cells, so if sony expects living people to be playing their console, then dust will be in and around their system.
    I KNOW that the fingerprint of dust was not there, (on the left side of the front picture) Dust must have been knocked out of the system onto a fingerprint and stuck to it, or the technician must have touched it with a dirty hand,

    I really did wipe the thing off, I dont own a mini-vacuum and will not purchase one just to clean off my already 600$ system.

    Also they are turning the unit upside down, side to side, on this nasty dusty rack of theirs? and their complaining about dust? Maybe you should check the “hazardous materials” in and around your workspace.

    Again THANK YOU for your support, Your comments mean alot I cant beleive this is even happening, i really had confidence in Sony when I called them, All of that confidence immediately went down the drain after i spoke to Daria Woo.

    I followed the ps3 up to its launch,
    I have a Sealed copy of heavenly Sword on my entertainment center and a very thin barely visible half circle of dust where my ps3 once sat.

    The story has been copied to fox business news and they want to do a TV segment on Friday, Maybe Mr. Jack Trenton (CEO of SCEA?) Will get a nice wakeup call while shaving one morning watching the news to realize that literally thousands and thousands of people will not purchase his product because of this stupid situation.

  456. theprof00 says:

    @Tocsin:
    [osh.sm.ee] here is another link and a quote

    An employer shall design and furnish workplaces such that it is possible to prevent occupational accidents and damage to health, and to maintain the workers’ capacity for work and their well-being.

    heres another one
    An employer shall not allow workers to work if they lack necessary professional knowledge and skills, and knowledge about occupational health and safety.

    you must understand that there are laws in place to protect you if you know where to look, and a big company like sony can lose a lot of money from a lawsuit from one of it’s workers, simply because he was not told how to handle dust, or any of the thousands of reasons there are to sue somebody

  457. Soldrak says:

    @adehus: Why does Sony not have amples of goodwill? Sony makes very reliable equipment, expensive yes, but poor quality no. Their Bravia HDTV’s win awards, the Playstation 3 has a <1% failure rate, which leads the industry standard of 5%. You are simply trying to tar the reputation of a company that has always taken quality seriously.

    With regards to Apple are you then saying that if a company has ample amounts of good will (and I take exception to that especially since I’m one of their loyalists) mean such companies can get away with treating their customers like horseshit and it won’t be considered a ‘bloodbath’? Customers can be loyal but they are also realists.

    @Ive: You’re proof positive that any retard, if loud enough, can get the attention of FOX news. I mean it’s FOX news rofl. It does not in any way validate your childish boorish behavior nor will it get the effect you were expecting. If anything I’m expecting a huge backlash against YOU as people finally begin to realize what an ass you’ve been throughout this whole thing, nevermind what Sony does, I want to know if you really live in a trailer.

  458. adehus says:

    @theprof00: Another symptom of ‘dust poisoning’- rampant quoting of irrelevant passages from lands far far away.

    Try OSHA dude… and snippets that have a direct relationship to everyday household dust. Once you recover, that is.

  459. theprof00 says:

    @ivealwaysgotmail10: i think the dust on the rack came from the ps3 actually. and if all you have to do is turn it and dust “falls out” i think that constitutes too much dust, anyhow
    what i think they should have done was replace it AND send out pictures of it, so we all know the sides of the story, but i doubt that people watching fox will stand with your opinions when they are bombarded my news slogans every night about “silent killers in the home” dust carbon monoxide gas blah blah blah
    but anyhow please post back about what time the spot will be on, i wish you luck and you do have some strength as this is an “underdog” story which amuses people so much. I’d like to see the outcome, and was even surprised that sony responded to this post in the first place.

  460. Soldrak says:

    @adehus: “if only one PS3 failed due to dust or is expected to fail due to dust, then why would Sony fight it so hard? “

    Let’s say you work in a convenience store. Someone comes in and demands free milk because the person at the cash register didn’t smile at him. It’s only milk it probably only costs $0.50 would you give it to him?

    You give in to reasonable customers, not neglectful retards.

  461. crazylady says:

    @ivealwaysgotmail10: Sheesh. We know they’re dust magnets. But there’s a difference between a dust magnet cleaned occasionally and a dust magnet that looks like it’s been neglected for months and even then not cleaned properly. And what about cleaning? Dust is primarily dead skin cells. As a result, you’d expect my computers to be covered in a thick layer of dust. They’re not. They don’t look like your PS3 does. I open them like maybe once a year to get rid of the fine almost invisible layer of dust inside, and to clean out the fans and filters that get a bit dustier. And my PC is a big mostly black dust magnet as well. It has a bunch of fingerprints, and some dust, but a semi-regular wipe with the Swiffer duster and some glass-cleaning solution and a paper towel cleans that up fairly nicely.

    The odds that Sony’s rack was the reason why your unit is so dusty is inconceivable. The dust, like I mentioned in my first comment here, if it didn’t come from your PS3, was still way too little to have a major effect on the dustiness of your PS3. It looks like there’s an open box next to the PS3. Behind the PS3 are racks full of boxes. What, they store your PS3 open and let it collect as much dust as it can before taking pics? Or did they take it out of the box expressly to take a picture? And fingerprints by everyone, including the guy who took the PS3 out of the box to take a picture, are inevitable. And yes, it’s entirely possible a thin layer of dust found a home on your PS3 since you sent it off. But not that much.

    You know how cheap minivacs are? They’re cheap. You’d be able to find a decent one that’ll clean dust fairly well for $20, maybe less. A can of air good for many cleanings will be under $5. One PS3 game would cost more than that. If you’re willing to drop the money on a PS3 plus games and accessories…what, ran out of cash to pay for something that comes in handy everywhere? Or are you just making up excuses out of thin air?

    And wake up if you think people will actually make a decision based on this. Sony doesn’t have a stellar reputation to begin with, but one incident where most everyone agrees this is a fairly dirty PS3 and where a fair number believe it’s reasonable for Sony to void your warranty is not going to impact many people. Trust me, if I was interested in buying a PS3, this story wouldn’t make me change my mind at all.

  462. DanGarion says:

    Damn, common sense would dictate that if you had something that looked that dirty and dusty you would clean it off first before shipping it in for warranty. How stupid can you be to send something in like that?

    That would be like me sending in a pyrex dish that’s cracked back to pyrex with the last meal I cooked in it still in it.

  463. Soldrak says:

    WHat the hell is this about dust magnets? Did I miss something or can dust now be magnetized? This is absolutely ridiculous, there is no such thing as a dust magnet. There is such a thing as a filthy living area.

  464. adehus says:

    @Soldrak: Remember the whole rootkit debacle?? And, while the PS3 may be a decent product, Sony has taken a shellacking in the press for how poorly it has sold (and how well the humble Wii has done in comparison). Also, Sony has clearly lost the portable audio wars to Apple. Aside from TVs, Sony’s rep is increasingly that of an ‘also-ran’.

    And no, I’m not saying that ethically a company should use their good reputation (ie Apple) as an excuse to screw over their customers. But it’s a simple fact that the public’s perception of a company is the sum total of the good and the bad. In that respect, Apple is in the black. In my opinion, at least, Sony is in the red.

  465. crazylady says:

    @Soldrak: The term would mean something where dust shows up more prominently and in greater quantity. There’s a fair number of devices and surfaces in my car and at home where even if I wipe it, dust in the air will go straight back to the surface and make it look like it’s not been cleaned to perfection (i.e. a less dirty version of the second pic of the ps3 in the kotaku link). However, it’s not to the point that wiping down the surface leaves behind a layer of dust that looks like it hasn’t been touched in a long time.

  466. theprof00 says:

    @adehus:
    you sound like your having a bad case of ignorance to me.

  467. adehus says:

    @Soldrak: “Let’s say you work in a convenience store. Someone comes in and demands free milk because the person at the cash register didn’t smile at him. It’s only milk it probably only costs $0.50 would you give it to him?”

    Weren’t you the one criticizing me about ‘degrees of severity?’ There’s a biiiig difference between simply asking for something for free, and asking for a warranteed product to be repaired under warranty (particularly with the public watching). Whether or not it qualifies for warranty work is what’s up for debate, right?!

  468. theprof00 says:

    @adehus: The rootkit debate rages on! In fifty years sony makes a few mistakes and it lives forever as fogies continue to bash people for things they did in the past. It is not Sony that persists in being an also ran, but the customers that were faulted and paid back in full that seek to sway the tides against and future endeavor. Let the hate live on, and on and on.

  469. adehus says:

    @theprof00: Walk towards the light, you lovely soul, you. I promise I will avenge your death and get those dastardly dustmakers!

  470. Soldrak says:

    @adehus: It isn’t eligible for warranty and a $150 fee is required to replace the console, hence he is asking for it to be replaced for free. If he dropped it and it broke, he wouldn’t be eligible for a warranty either.

    Back to your favorite topic, goodwill, it’s balls out crazy to presume something as little as one customer’s negligence being refused warranty is going to cause a ‘bloodbath’. That my friend, is just plain jane exaggeration especially in light of a 33% failure rate from the competition. And if you think the PS3 is selling poorly, I would refer you to the Xbox 1, that sold poorly as well but nobody ever talks about that having a negative impact on Microsoft’s goodwill. Will this cause some people to be a tad bit concerned? Possibly. Will it result in a bloodbath? Street protests and such? A recall signature drive? I don’t think so.

    @Crazylady:: Dust shows up more clearly on a black finish, it does not mean the finish is causing it to attract more dust than usual. Dust magnet implies that something is somehow attracting more dust than usual to the surface we know scientifically that this is just not the case.

  471. Chump182 says:

    Good point, i have seen and heard some pretty nasty dust issues, and have seen first hand how much dust gets into games systems, that dust may be bad but I’ve seen and old N64 run as expected after it had a nice, thick coat on it. Also for all those idiots who say he should just clean out the USB ports or use an air can WTF do they think that would do to the warranty? Until Sony proves that dust voided the warranty, then they should honor the agreements.

  472. theprof00 says:

    @adehus: to be repaired under warranty, laugh, this guy, wasn’t negligence under terms and conditions? look he asked to get a console replaced that he himself broke. that thing is filthy. that is all there is to say about it, and that is after he wiped it down. they were going to replace the entire unit for 150$, i don’t see the problem, he broke it….

  473. theprof00 says:

    @adehus: still don’t see how jokes make any vaild point..

  474. theprof00 says:

    im starting to think this guy is just laughing at us while he ignores any rational thoughts and just skirts the issues. He probably owns a ps3 and loves it, but loves arguments even more.

  475. adehus says:

    @Soldrak: Sony’s sales are tanking while the Xbox’s sales are increasing? Naw, that’s not a problem. I repeat- rootkit, defeat in portable audio, poor PS3 sales. How’s Blueray doing in marketshare?

    It’s cumulative. Maybe it’s not a bloodbath, but it’s worse than you’d like to admit. And I’d bet anything it’ll continue to get worse… Sony’s a company that can do very little correctly lately.

    You’re saying the unit isn’t elligible for warranty work because Sony is saying so. I’m saying you’re both wrong. Explain again- what does that have to do with ripping off 50 cents worth of milk from the corner store?

    BTW, different plastic polymers hold different levels of static charge… so yeah, some plastics are literally dust magnets.

  476. ZepLeppardFloyd says:

    Okay, I had to sign up to this page just so I could comment on this. First, let me get something straight. I hate Sony. With that aside let me make clear that I own an Xbox 360, Nintendo Wii, and as of last night a Playstation 3. When I first read this I figured Sony was just trying to screw you over because that’s how they are. But after seeing your photo I have to totally side with them on this and I thought I would never side with Sony on any issue. No way in hell should they repair that for free. I worked at a used videogame store for 2 years and if someone brought that system in in that condition wanting to trade it in we would NOT have taken it. Seriously dude, I’m guessing you spent $500 or $600 on that system. Learn to take care of your investments. The condition of that PS3 is ridiculous and you have nobody to blame but yourself. I’m in disbelief honestly how someone can spend THAT much money on something and then take that poor of care of it. Just sad.

  477. RastaSega says:

    if you wiped off the crap before sending it to Sony we wouldn’t have this problem.

  478. Topcat says:

    @adehus: Despite their recent gaffes, Sony remains to be one of the more trusted household brands, especially in Japan.

    PS3 sales tanking? Actually, they’ve increased threefold in Japan with the new 40GB version and by an equally significant amount in North America. Blue Ray market share beats the hell out of HD DVD precisely because of the PS3 (even counting that 40% of PS3 owners don’t know that it plays BD movies).

    I really do think Sony should have just fixed it- it’s the good customer service thing to do. But this guy is not in the clear. His crap-laden system is owner neglect, pure and simple.

    I’ll get uppity when the failure rate isn’t so laughably low. In the meantime I’ve got some Uncharted to play.

  479. crazylady says:

    @adehus: Here’s the better milk analogy. It would be more like buying milk one morning, something unknown happening between the milk purchase and the time it takes to go back to the store with a warm bottle of milk asking for a refund/new bottle of milk the next morning because the first one went bad.

    So basically the store would be presented with this situation:

    1. The milk was bad when the customer walked out of the store with it, and the missing bit is what the person drank and spit out because it was bad. The bottle of milk is warm because the person left it out on a table to take to the store the next morning instead of refrigerating spoiled milk. So offer them a new bottle of milk for free.

    2. The milk went bad as a result of neglect on the part of the customer (i.e. leaving it out in the sun all day long and out as well), and the missing milk is what the customer drank before it went bad. Offer them a new bottle at a discounted price because you’re trying to be nice to a questionable customer.

    Then the analogy sort of works.

    We don’t know if the customer actually left the milk out in the sun all day long, i.e. if the dust in the PS3 has anything to do with the problem itself, or if the milk was bad, i.e. if the failure was irrelevant to the dust. That’s the part the customer and some supporters are denying with the PS3 (“that much dust doesn’t do anything”), and what others think (“it looks like it was neglected, that’s reason enough to charge for cleaning/repair/replacement and void the warranty”).

    I’m probably overthinking the trivial analogy, but meh.

  480. ivealwaysgotmail10 says:

    @TheProf00 You are flooding this comment thread

    If you have questions for me, Go ahead and ask them. But im not going to answer you if you are acting like an ass. Just number the questions and i will reply with numbered answers, its very simple, Dont go on and on about it, Short questions for me and i will answer.

    @ crazylady
    I never said all of the dust was from the rack, but they are turning the thing on all sides to take pictures on a metal rack that obviously has dust on it. Also dust from the inside of the console which they admit is perfectly fine and normal, could have easily been jostled out of the inside of the case in shipment and worsened the dust situation.

    @Soldrak:
    Okay soldrak Today, We are learning about S-t-a-t-i-c e-l-e-c-t-r-i-c-t-y! Heres an At-home experiment, Blow up a balloon, Rub it on your head if you have semi-long hair. Find a nice dust pile, And wave the balloon over the dust pile. Watch as the dust magically is attracted to the balloon! **The more you know!** Amazing!

  481. crazylady says:

    @ivealwaysgotmail10: Wouldn’t dust falling out of the console itself be more of a reason to think that perhaps there’s a bit too much dust in there and a slightly bigger incentive to believe that dust may have influenced the failure? It’s not like dust magically appears. Lots of the dust sucked into the machine comes from, you know, outside the case, i.e. some of the dust (which exists) on the outside of the ps3 that is still there despite the wipedown.

    I mean, thin layers of dust don’t just fall out when something’s moved. And if it’s enough to fall out when it’s moved, it’s something canned air or a mini vacuum could have cleaned up to a point, even without opening the case.

    It’s reasonable to expect some dust inside. Not necessarily enough that moving it would cause it to get that dirty. Or are you saying in the process of shipping what looked like a pristine PS3 on the outside caused dust to settle in such a manner?

  482. Soldrak says:

    @ivealwaysgotmail10: The PS3 does not generate static electricity on its plastic surface though. Nice try. I can clearly understand why Sony CSR would get fed up with someone who is clearly not the brightest bulb in the set and still insists on being a d*khead.

    @Adehus: Why didn’t you just say that you’re an Xbox 360 fanboy right off the bat and we could save ourselves the futile waste of time of trying to split hairs on what goodwill means.

    @everyone: guys guys, the complainant is an attention-whore that much is certain, he thrives on our responses even though his hysterics have clearly proven that he either lives in a trailer or in a barn. Let’s end this with a simple: cry more, buy another PS3 or buy an Xbox 360 but please just shut up already.

  483. Soldrak says:

    @crazylady: Get used to Ive amending his story whenever it suits him. It is futile to argue with shifty people, you just end up being taken for a ride.

    “It wasn’t that dusty”

    Then later:

    “The outside is dusty because the dust from the inside spilled to the outside.” Apparently now it was really, really dusty.

    “Daria Woo was the supervisor who disagreed with everyone else”

    then later:

    “All the other supervisors agreed with Daria Woo. Clearly something is wrong with Sony.”

    The guy switches stories so many times, I’m surprised there are still a few people who find him credible.

    Notice that unless you agree with him 100% and believe his story hook line and sinker, you’re immediately labeled an idiot, called names and ostracized by the little brat. This is the same tactic con men use.

    Here’s a quick summary for anyone who doesn’t want to bother reading everything: Some guy didn’t get what he wanted and is now crying like a cry baby.

  484. trat says:

    @spunky_redhead15:
    And did you charged the owner of the computer for it, or was it under warranty. Must be a shitty job then, should have gone to college (or home school, in your case).

  485. Red_Eye says:

    WTF did he let his cinchilla take a dust bath on top of this damn thing?

  486. Electroqueen says:

    My EYES!!! THEY BURN!!!

  487. Tired says:

    hazardous to the tech, no. but, at my work i would not cover something that was not maintained and the damage could have been caused by neglect, in this case dust build up potentially on the circuit board.

  488. kc2idf says:

    It looks neglected.

    I don’t own a console, but I am assuming that the PS has a fan in it. As such, dust could cause a fan to clog or seize or a heatsink to clog, reducing/restricting/eliminating air flow, leading to overheating. If that is the case, then Sony should not be responsible for it.

  489. That’s pretty crappy looking. Dust can cause server allergic reactions, especially that much dust.

    I’m a systems admin for the company I work for and when I started here, all the PC’s were set on the floor next to or under users desks. When I pulled them out to clean them i had to wear gloves and a dust mask so the stuff wouldn’t give me a rash and so I wouldn’t inhale all the crap.

    I’m not saying I wouldn’t fix the PS3 but I would certainly have to take extra precaution in handing it.

    I voted yes because I can understand why Sony wouldn’t repair the PS3. Some other commentors said blow it out with compressed air and ship it back. He might get it to work after blowing it out and not have to ship it back.

  490. jpleonard says:

    While the PS3 should be repaired under warranty, the owner (aka: YOU) has the responsibility to take care of the product in question. You can’t let the oil run out of your car and them complain when the engine dies.
    This person should have known that this generous amount of dust/dirt could do some damage to his/her PS3.
    The owner does need to provide some responsibility.
    But the thing that gets me is this, what kind of idiot would return anything in that condition? That is just stupid and asking for trouble down the line. It takes 2 seconds to wipe it down before mailing it in.

  491. whitespider says:

    First off. I am a computer technician. Playstation 3s and Xboxes are essencially computers.

    My point: EVERY job I have had in hardware repair we had a safe way to dust out a system so it did not affect our health. At (removed by whitespider) when we got a computer, we took it to a plastic cased container and closed the clear plastic hatch, then we put our arms into these rubber gloves which went into the chamber and were able to manipulate the compressor and vacuum. It was simple. Blow out all the dust, let the vacuum take care of the rest. No health hazard. This PS3 technician is a (removed by whitespider). :]

  492. Dibbler says:

    I bet the guy who owns this console gets called Pig Pen a lot! Looks like he lives in the dust bowl.

  493. nsmike says:

    You know, for someone who continually claims the PS3 is a “dust magnet,” these photos make it pretty apparent that you haven’t bothered to maintain it at all.

    I am not a “Sony Fanboy” as you have called other critics. Apparently differing opinions immediately mean those people are in the pocket of the corporation. I don’t own any Sony video game products, and never have. I own a 360. I am no fan of Sony, especially since their recent stance towards consumers has been mainly one of contempt.

    Regardless, I can’t see any other way to describe this other than neglect. I’m disappointed that the poll on this page has such a decidedly strong slant against the corporation off the bat. This whole thing reeks of a lack of objectivity.

    Anyone familiar with the PS3’s early days knows that it initially had issues with overheating, even under the best of conditions. Perhaps the consumer models that came to the market upon release had some of these issues resolved, but with that much dust clogging up the mechanical works of the disc drive, plus the bearings for the fans, plus causing a general reduction in airflow overall (cooling with air relies greatly on conducting the heat out of a heat sink and into the air, which is why good airflow is critical. Covering that heatsink in large amounts of dust is essentially like putting a layer of insulation on whatever you’re trying to cool) it’s hard to believe that the dust wasn’t in some way responsible for this console’s demise. Like I already said, this thing wasn’t properly maintained. That’s obvious to the Sony tech as well. Health concerns or no, I’d be charging to clean up that mess one way or the other.

  494. bhall03 says:

    I must agree with some that while I don’t see it as a threat to the tech’s health, Sony shouldn’t be required to repair it.

    And as for the brilliant suggestion to paint it matte so it doesn’t show dust and fingerprints…obviously I am going to have to have a conversation with my matte photos and make sure they understand they shouldn’t get dusty?!? While a matte finish may not show fingerprints AS EASILY as a gloss finish, it is not magic not does it repel dust.

    This guy OBVIOUSLY didn’t take care of his PS3 or he lives in a pigsty.

  495. SimonSwegles says:

    Lesson learned: Take pictures of all electronic equipment right before you box it up to send in for any reason.

  496. MikeHerbst says:

    Count me among those who think we need a third option in the poll. Sony is totally right to void any warranty on this item, but not due to health reasons.

    As for the complainant’s claim:
    “I wiped the system off before i sent it in”

    I call BS. Those chunks of dust near the vents on the bottom front of the unit would have easily knocked off if you’d even run a finger over it, let alone something as massively effective as a damp paper towel.

    (See top left of picture of bottom of unit)

  497. Eddie2010 says:

    @crazylady: You are the Idiot

  498. Eddie2010 says:

    @Eddie2010: That was meant for Ive’s, sorry.

  499. str1cken says:

    Yeah, that’s pretty f*ed up. I mean, I don’t think it presents a threat to the technician’s health (and, of course, the technician would never receive a penny of that “hazard pay”) but good god man, what sort of dust storm sh*thole does this guy live in? I’m a pretty messy guy and I’ve had an unhealthy relationship with electronics most of my life, and the last time I saw something that dusty was when I opened a 386 that hadn’t been serviced in six years. And even then, the dust was only on the inside.

    How the hell did all that dust get there?

  500. Sam2k says:

    That is just unacceptably dirty. He should have cleanded it off a bit before sending it in. First, it might have fixed the problem and second, he wouldn’t be in this mess.

  501. Eddie2010 says:

    @ivealwaysgotmail10:
    1: Where were you rubbing your PS3 to make it collect dust like that?

  502. Noremakk says:

    JPropaganda said:OK seriously, who the heck would vote yes on this?!
    I second that.

    Anyways, that is one banged up, scratched, and generally mistreated PS3, but they should fix it no matter what, unless he physically pulled the PS3 open himself.

    Actually, come to think of it, opening up your PS3 would be the only way to clean out dust from it. So if you’ve owned your PS3 for more than a year, no matter what you do or don’t do; your warranty is void.

  503. DashTheHand says:

    While that is not hazardous to anyones health, that console is dusty and filthy as all hell. Seriously, do you leave your windows open and live in a desert?

  504. Billkwando says:

    It’s called a Swiffer. Use it.

    (Directed at both Sony and Mr. Idustedit)

  505. UESC says:

    i voted yes, but it doesn’t matter since NONE of my comments ever SHOW UP!!!!!!!!!!!!!!!!!!!!!!!!

  506. ARPRINCE says:

    I think the reason Sony gave was lame but I side with them on voiding the warranty. There sure was NEGLECT on the part of the PS3 owner here. Never seen such a dirty console!

    Ohhh….and I’m glad I’m not banned to post anymore. :)

  507. tubby says:

    all i know is many times i’ve seen worse when i worked at gamestop – and i had to clean it and make it presentable enough to resell.

  508. Gavelwrench says:

    This guy needs to check his ventilation at his house or something, that’s a ridiculous amount of dust to be accumulating in such short time. I agree with others that it looks like mud-splatter in places too. Completely disgusting..

  509. trrwilson says:

    I work at a large bank, in one of their main office buildings. Tucked away in the basement is our cash vault/counting room. For those of you who don’t know, money is about the dirtiest thing in the freakin’ world. Also, the cleaning crew doesn’t go in there. Mmmm….grime.

    So, you have a room full of money, people, and dirt. There are about 5 PCs in there that I have to work on. Last time I went down there, I had to replace a PC that had been in place for 3 months. It got so chocked with dust that the fans stopped spinning, the motors overloaded, and the mysterious blue smoke started coming out the back. Motherboard, HDD, fans, CPU, all fried.

    I opened it up, and it looked about the same as that PS3.

    My conclusion…that PS3 was neglected, and the owner is lying his ass off about how he treated it.

  510. kabes says:

    The guy couldn’t even wipe it down before sending it in? What a fucking slob.

  511. SimonSwegles says:

    Without access to any of the pictures of the actually relevant interior of the unit, it is impossible to do anything more than to speculate whether this unit has an accumulation of dust which constitutes neglect. It matters not one bit whether the exterior of the case is pristine or painted in shit.

  512. Daniel-Bham says:

    I cannot believe I’m saying this… I have to go with Sony for once. This is from someone who takes every opportunity to preach about the evil that is Sony.

  513. extremist says:

    I’ve been reading theconsumerist.com for quite a while now, and I’m fairly disappointed by a lot of the user comments here. It shows a basic lack of understanding what neglect really is and what can be reasonably expected of consumers.

    I’ve been in IT and building my own computers for the past 15+ years. Any device that you pass air through for cooling will get dust buildup, especially electronic devices that emit EMF. Period. Maybe this guy lives in an especially dusty area, or particulate matter in the air is just more naturally occuring than where you live. You’re calling this guy a slob with no information, give the guy the benefit of the doubt here people.

    Beyond wiping down the exterior of the console which would have made it look better on the outside it would not have done much for the inside. Even using some compressed air will not get all the components clean, they would have to be brushed down and/or wiped off, and even then it’s nearly impossible to get all the residue off without using a cleaner of some type (don’t try it).

    I’ve seen the inside of PC’s look MUCH MUCH worse than this. For the IT guy who is crying about dealing with dust? Maybe you should find another career, perhaps making hard drives in a clean room. Dealing with a little dirt is part of the job, and to expect to not find dust built up in a PC or any other device that moves air through it is just dumb. Your the IT guy, the reason you have a job is because the people you service are NOT computer experts.

    I’ll be interested to see what this guys response to these photos will be, he did say in a previous post that he wiped down the unit. This unit does not appear to have been wiped off, or if it was, the light dust on the case may have happened when they opened the unit. Notice that there’s no shots of the the inside of the unit… where the real crux of the problem will lie, not on some dust on the USB ports or the case.

    In reality, if this guy was not the cleanest that may have helped the dust issue, as using the vaccum and dusting around the unit would have thrown more dust into the air than leaving it where it settles.

  514. Lucaat says:

    After first reading his story, I totally agreed with him. But now that I see the pictures I changed my mind, that console is in a very bad condition. How stupid of him to send it to them like that.
    I would have to agree with Sony on this one.

  515. Smd75 says:

    I can see how that much dust collects. I work on my university campus doing computer services for one particular building. Have you guys thought that maybe the person is a smoker? I cleaned out a computer that was ridiculously dusty, the person was a smoker. They didn’t have the computer that long, but it was horrendous. Or maybe that person lives in a dusty area? Dust as a problem for the technicians is a joke. They shouldn’t be technicians if they don’t want to be dirty. I can’t go a day with out getting dirty at work. Some of the computers I get into…

  516. paullyjunge says:

    Ya know, if the guy just said for Sony to ship his PS3 back, hit it with a a can of airspray, then ship it back, this issue would be solved.

    Saying it’s Sony’s fault or this guy who lives in a crack den’s fault is retarded, it is both their fault.

    Can we make this guy call back that poor kid at Sony’s service center and apologize for being such a douche, now that we have proof about what a slob he is?

  517. edrift101 says:

    I’ve never seen a PS3 console that dusty and my roommate never cleans (but that’s a story for another time).

    Makes me wonder, if Sony didn’t doctor the unit a bit before releasing these images…

  518. Torabo says:

    I think the people saying that this isn’t enough dust to void the warranty are also ignoring another fact. That is heavily coated dust would normally come OFF during shipment, and not stay ON, static only lasts so long. Which means there is a very good chance the PS3 was even more dust coated before shipment. Either that or this is VERY heavily coated grime of the type that doesn’t usually happen unless you don’t care for the system at all. I don’t believe the health hazard claim, but I don’t think it should be repaired if that’s what it looked out of the box after being shipped to the repair location. I mean, there’s reasonable, and then there’s reasonable. Its like complaining to an A/C company that their product is faulty when its because you never cleaned the filters and it got so plugged up the motors died off. I don’t think its unreasonable at all for electronic companies to expect some sort of dusting of electronic equipment over time to keep something working. You don’t expect your computer to be able to function if all its fans were clogged with dust. Its that simple. I have had to fix so many computers that were so clogged with dust that it was obvious why the CPU, RAM or Video card died.

    If the PS3 was cleaned before it was sent, and I’m willing to give the owner the benefit of the doubt, why the heck are there the huge patches of dust/dirt that are still very clearly visible? I mean, does it take that much more effort to wipe the PS3 a bit more, or even blow on it before it was shipped off? The lack of willingness to even clean it a bit more does not reflect nicely on the care the PS3 was given. I admit that the PS3 is a dust magnet, but it has no where close to that much dust and its from the Japanese release. All it needs is an occasional dusting, just like any other piece of electronics that sits in the same place over time.

  519. DraconWolfX says:

    I dunno…That IS pretty darn dusty…Health hazard? No, but I wouldn’t fix that either if I were Sony.

  520. BTFzor_Freestyle says:

    I believe the real question is whether the customer looked half as bad as that. What happened? The PS3 just jumped up walked outside and rolled around in dog shite?

  521. Torabo says:

    @busboy33:
    Actually, iirc there’s something in there about exposure to dust and/or neglect

    I don’t think most warranties cover being puked on at a party or whatever specifically either, but then there’s common sense for ‘neglect’.

    For those that say Sony’s bad for rejecting it based on health hazard, its clearly not the case. From the original article “Apparently, a tech determined that the fearsome dust constituted neglect and presented a threat to his health.” Note how it says it constituted NEGLECT _and_ presented a threat to his health. That health part was prob more of a joke on how much dust there was. I also listened to the first part of the recorded call. I fail to see how you can argue that neglect is *only* dropped… etc. Not cleaning up your stuff is considered neglect too. Its as simple as that.

  522. notme93 says:

    I have been running my home PC basically for 5 years straight and occasionally I open it up to dust it. If you combine all of the dust ever collected by my PC it doesn’t have half the dust of that PS3.

  523. tacchino says:

    Seriously this guy is upset about it failing because he didn’t take care of his system? I think the better question is not if the tech would be harmed by the dust, but did the unit fail because of the dust, and uh, take a look at the unit, I am surprised it lasted that long.

  524. PhreakAccident says:

    I’ve been a senior electronics technician for a medical manufacturing company since 1990 and the amount of dust on the power supply units put what I see here to shame. As long as they use appropriate PPE (Personal Protective Equipment) which they should always use (like dust masks) it’s perfectly fine. The repair center just has some lazy technicians. Personally I would have used a can of air spray and wiped it off a bit. Those techies are wimps!

  525. create says:

    being a pc repair technician, i have been asked to fix things far more disgusting than this, so does it pose a health risk… no.

    is it my personal opinion that this has been neglected, based upon the picture given as it is… yes.

    sorry, i know you cannot open it, but there is nothing saying you can’t get a can of air and clean it up a bit… i mean to be honest, upon removing that from my television, i would have been too embarrassed to send it in that condition.

    that all based upon the assumption that sony didn’t make it look worse than it is/was

  526. whans2007 says:

    If I recall correctly, the person who sent the PS3 in to be exchanged said he wiped the outside of it, or am I incorrect? I have an entertainment center with my XBox 360, receiver, cable box, DVD player, etc, and a weekly swipe with the swiffer keeps it fairly dust-free. The amount of dust on that thing is amazing. Are we sure this is his actual box?

  527. avengerofblood says:

    ivealwaysgotmail10 i believe you and you said you ran folding at home. they give a id through the email, can you please post the email to shut up these people? could you post it showing your id?

  528. Norellicus says:

    No way, Sony is not obligated to deal with this. PS3 may be a dust magnet, but it’s superficial for the most part, and it stands out because the damn thing is black. That has dirt caked in around the ports and vents everywhere.

    Total customer negligence.

  529. adehus says:

    Really, the images would only be fair *if* the owner had taken his own photos as well… then we could compare. Heck, we don’t even know for a fact that the shown unit is actually the owner’s unit!

  530. Buford T. Justice says:

    Two sides to this. First; flashes make dirt and dust stand out. So the actual dirt contamination might not be that bad.

    Second; Flashes don’t magically make dirt appear. Even with the ‘enhancement’, that’s a fantastically dirty PS3. It CAN be a hazard as you DON’T know what the dust is! If the PS3 was played in a barn that dust may be dirt mixed with animal/pest urine and feces… or it very well could have asbestos particles in the mix. No one knows precisely what the dust is comprised of.

    My guess is that the $150 is a replacement fee. Sony was likely going to junk that one and simply send out a refurb. As someone who’s worked on equipment that was filled with dust from being around heavy smokers that was positively disgusting, I don’t blame Sony. Dirt ain’t always just good ‘ol soil. If some of that dust is l’essence du rat turd, I’d want nothing to do with it either.

  531. theprof00 says:

    @ivealwaysgotmail10

    my question was when are they doing the tv spot

    second: no way he could get it shipped back, the warranty was voided, plus he only had like 4 days left on the warranty

  532. NTC-Brendan says:

    Why are we still messing with the OP? You can spend hundreds of dollars on a toy but can’t bother to clean, like ever?!?! There are more important things in life than getting to level 48 on Super Sailor Stars Hyper-fighting DX Turbo Edition.

    Sony needs to do right, but brother, you need a reality check.

  533. girly says:

    If it was simply a case of being dusty, I’d say they should ship it back to him for him to clean it first if they think it’s a problem.

    But if the guy says he did clean it, and this is what it looks like after that…maybe it was in a flood or something? Does the warranty cover that kind of thing?

  534. Nakko says:

    Holy cow. I’m amazed that thing worked at all. That’s a serious amount of dust to have in any kind of electronics.

    I cannot imagine, if I had this unit or one similarly dusty, just sending it in, expecting that it would be repaired. Dude. I think I would blow it out, clean it up a bit, see if that would help first.

    If I was a Sony technician, my thought might be, good grief, is his entertainment center at the bottom of a sand dune??

  535. shopping4ever says:

    Most of the comments so far seem to be of the “Ewww … no one should have to touch that” variety.

    Examining the photos carefully, I see a light layer of dust, a lot of smudges from fingerprints, and reflections of lights and wire shelving on the surface. None of these things affects the functioning of the PS3.

    Looking at the vents, I see plenty of open space for airflow. If the PS3 overheated due to dust blocking the airflow, then Sony would have a case. The photos appear to support the owner.

  536. BStu says:

    There ought to be another option in the poll. I don’t buy the safety concern completely, but I don’t think Sony should repair a machine kept in such abject disrepair. Clearly, it would need to be cleaned before a repair, and I can see that as not being a part of the warranty.

    When I first heard this, I was thinking it was dusty like my PS2. Not pristine, but nothing a good puff from my own lungs can’t go a long way towards fixing. This is just beyond filthy. I have an old VCR I used to jury rig as a cable tuner. It spent three years sitting unused on the bottom shelf of my entertainment center going completely ignored in a house full of cats. When I went to pack it up when I moved, it didn’t look 1/10th as bad as this. This is way beyond neglect and the denials from the consumer in question just make me think HE is in denial about the state of his affairs. Wiping the case clearly did nothing more than smearing the dirt around. This is neglect, right here.

  537. warhawker says:

    BABERG – funny Pigpen post. That was good. I’m glad Sony posted the pic. That’s definitly neglect and abuse. I’m suprised it don’t have weeds growin out of it! Dusty wharehouse or not, that dust on the intake of the ps3 didn’t just settle there on the UNDERSIDE of the ps3. We all know if you would have vacummed the damn thing out it would not have broke. Overheating!!! Your fault 100%! I’m gonna go laugh at that pigpen post again.

  538. Optimus says:

    Seriously! I’ve fixed PCs dustier than that myself. That is no cause for voiding the warranty.

    This may have already been covered (I didn’t read all the responses) but dusting is not listed as required preventative maintenance in the warranty. If they didn’t want it to get dusty, they should have designed it with a cooler running temp or add some removable dust filters. This is Sony’s fault for designing a faulty cooling system, thus they should fix it under warranty. After all, it is warranted against any and all design and manufacture defects for so many years, right?

  539. grumpymo says:

    Okay, perhaps I’m the only Consumerist reader with this question. But do we know this is actually the PS3 in question?
    If the guy actually wiped down the outside and packed it into some sort of shipping box shouldn’t some of that dust have smudges? If a tech checked those ports shouldn’t there be some smudging of the dust around them? And/or clean spots where the cables were plugged in?
    This unit looks more like one that sat in a garage through a couple of dust storms then one that has been shipped somewhere.

  540. Pylon83 says:

    @Optimus:
    So you’re saying that Sony should have figured out at way to prevent the PS3 from getting dusty? I would like to hear your recommendation on how to proceed with such a design. Perhaps sealing the entire unit in some sort of air-tight box, with an advanced ventilation system, and some sort of clean “pass through” to load the discs? This has to be the most ridiculous comment/suggestion that has been made so far. Do you own ANY product that is “dust-proof”? Reasonable care and common sense, not to mention the manual, indicate that you should clean your stuff from time to time.

  541. shopping4ever says:

    @Pylon83

    If the failure was caused by overheating, Sony could have easily incorporated the same technology used by modern motherboards and CPUs for monitoring the internal temperature and automatically shutting down the system before the temperature is too high. Adding a simple “clean me” LED would be a simple way to inform the owner that this mechanism had be tripped.

    In that sense, it would be Sony’s design failure.

    BTW, I have a space heater that uses air filters to keep the internal dust under control.

  542. Imakeholesinu says:

    Can of Air is like 2 for 5 bucks at any Office Depot or Best Buy. Sony and the owner should have both invested in this solution. More responsibility does fall on the owner.

    Quite honestly Sony, with the device costing well over $399, should have just taken a can of air to it themselves and sent it back with a note with the proper instructions on how to keep your electronics free.

  543. Torabo says:

    @Optimus:
    Dusting is not listed as a requirement for many other things either, but it is common sense to understand that if you don’t clean your stuff, its considered neglect. You don’t have to specifically list every single little detail that would be covered by the word ‘neglect’. Else you would have to have an encyclopedia-sized warranty with every piece of electronics you purchase, and one that’s constantly increasing in size for every silly thing people come up with.

    For the arguments that PCs that were dustier could be fixed before, that is not what’s the issue here. What’s important is that if there was neglect or not. Hell a lot of the dusty computers I’ve fixed I would not have bothered with at all with if they weren’t for close friends and family members. If you enjoy fixing things repeatedly for the same people because they like neglecting their things, good for you. Don’t expect others to enjoy doing that. If a company still does it for you, good for you, but they obviously don’t have to.

  544. StevieD says:

    At this moment in time there are over 14,000 votes that unit is too dirty.

    Does anybody remember the Prudent Man theory from Business Law. There are 14,000 Prudent Men that think Sony is correct in the actions. And that is before the Judge instructs the jury on the applicable laws. Recommendation to the OP, don’t take this to court, public opionion (meaning your peers) is not solidly behind you on this one.

  545. Jagyth says:

    Actually I can’t believe this moron sent his PS3 in to Sony in that condition. It is no wonder they would not cover it. It has obvious collected dust in every port. I honestly don’t understand why people have such trouble taking care of electronics like this. It is called compressed air. Buy a can and keep that shit clean. I for one would never neglect something that cost my $500 bucks. I would keep it clean as possible. This is neglect pure and simple. If you aren’t going to take care of your electronics at least make sure you clean the thing before you send it in for warranty. Pretty much no company I know would cover electronics that show that level of negligence.

  546. Torabo says:

    @StevieD:
    I agree with you, though I think the poll really needs to have been reset with proper selections on “should this be considered neglect or not” instead of the health or warranty or whatever.

  547. Techguy1138 says:

    @ivealwaysgotmail10:
    This is not the site for you.

    It is pretty apparent in the way that you are going about getting a remedy for your situation you are unwilling to out in any actual effort to resolve your problem.

    You are soliciting for sympathy and nothing more.

    Your going on FOX next. Great for you. You will get all sorts of attention. It won’t do anything to get you a PS3 you couldn’t have done with less effort.

    If you are actually serious about getting a working PS3 actually DO something about it.

    For starters try cleaning the damn thing with 2 cans compressed air,without opening it, and then use a DVD laser lens cleaner. That may be all it takes to get it working.

    You have shown no initiative or interest in actually solving your problem.

  548. RiouV97041 says:

    If your dog died because you didn’t feed it that’s neglect. If your fish died because you never filtered its water that’s neglect. If you console died because you never bothered to wipe it that’s neglect.

  549. axiomatic says:

    Having worked in a large server manufacturers support organization at an earlier stage in my life…. Sony is being a real “baby” here.

    We fixed (under warranty even!) units that when you opened the side door to the server a SOFTBALL sized dust ball would roll out of the unit.

    Stop whining Sony. Oh and stop with the DRM too while you are at it.

  550. schiff says:

    In all honesty I wish I could change my vote. THAT UNIT IS DISGUSTING! There is no way to claim you took care of a unit that is that dirty. I have a desktop that has been sitting on my office floor for 5 years that still looks clean and new (and the office is really old and on the dirty side). Stop trying to defend your neglect. I do not like Sony, I don’t like them trying to weasel out of a repair, but come one dude.

  551. Mananan says:

    Pretty much proves that the guy is a liar because he said he had wiped it down and cleaned the I/O sockets with q tips. He obviously hasn’t looked after it at all. It says in the manual to keep dust off it and make sure the vents dont build up.

    People should also remember that the majority of household dust is human skin. Basically that guy has sent his PS3 back for repair caked in his own detritus.

  552. Phantom_Photon says:

    Playstation Fanboys are clicking the “yes” here because they would hate to have their beloved Sony held up for doing anything “bad”…. it’s brutal.

    Look at this PS3. It is not particularly dusty. My VCR is dustier than this, and if it craps out Future Shop will warranty it.

    This is bad customer service, plain and simple. I hope everyone who clicked yes has a warrenty problem and Sony sticks it to them.

  553. Pylon83 says:

    @Phantom_Photon:
    I doubt I will have any warrenty problems, but I suspect at some time in the future, I could conceivably have warranty problems.

  554. Torabo says:

    @Phantom_Photon:
    Given that a VCR is nothing like a PS3 in terms of the technology and operation of said technology involved, I fail to see your point.

    In general VCRs will not suffer too much (aside from possible noise and such if the read heads get dirty) from dust and heat (You don’t see them with big fans in them). PS3s NEED ventilation. That is obvious to anyone who has any common sense. If something needs ventilation, dust that will clog up ventilation or reduce the efficiency of the cooling will obviously be an issue. What constitutes as too much neglect that the items in question will no longer function will obviously vary from item to item, though I find it hard to believe that you would consider never dusting things off as ok. Especially with current day electronics.

    Not to mention the cost difference of said items…

    Oh, and you really should clean up your place if your VCR is dustier than the PS3 in the picture. Having all that dust around isn’t really good for you health.

  555. crazylady says:

    @adehus: The fantastic part is that the owner is:

    1. Not denying that this is his PS3

    2. Not denying that that is how his PS3 looked post-wipedown, except in the full-of-holes theory of “all that dust fell out of the inside of the console and decided to settle inside the ports, making it look like being shipped and handled by Sony resulted in what looks like a shit ton of untouched dirt that must have been like that for a few months.

    I’m sure if that was not the way he shipped it, he’d be throwing a hissy fit about Sony purposefully dumping dust on it – everything to help his argument that he should be getting that repaired under warranty. I’m also fairly sure that one would be able to tell whether or not one owned said PS3 just by looking at it and seeing the dust.

    @Eddie2010: Phew, for a moment there I thought you actually meant I was stupid, and I was curious as to which part ;)

    @extremist: The owner isn’t denying that this is a post-wipedown pic with a bit of dust shuffled around. Yes, the dust from inside theory makes sense for the thin layer of dust on the outside, which is almost to be expected. It doesn’t account for much else, i.e. like I mentioned above, inside the ports. So, if the above pics, despite being taken in the least flattering way by Sony, are actually post-wipedown pics, something tells me there’s a more than likely chance there’s probably a worse mess inside – something that could have been slightly alleviated had this guy not been such a slob.

    @Optimus: Do they have to list every single step that is needed in order to not void the warranty? Like I said, if they did, they’d probably have to ship all the PS3 documentation on a dual-layer double sided Bluray disk. If it’s mentioned multiple times that dust is not good for the system (obviously), and then the warranty has this little gem…

    THIS WARRANTY SHALL NOT APPLY IF THIS PRODUCT …(D) IS DAMAGED BY ACTS OF GOD, MISUSE, ABUSE, NEGLIGENCE, ACCIDENT, WEAR AND TEAR, UNREASONABLE USE, OR BY OTHER CAUSES UNRELATED TO DEFECTIVE MATERIALS OR WORKMANSHIP

    Sorry, did I only emphasize the parts of the warranty that I and I’m sure many others here believe the above PS3 falls into? Hmm, I’m sort of torn about “Unreasonable use”.

    There is ONE missing piece of the puzzle. Sony has not yet determined the absolute cause of failure and if dust played a part, only that the technician believes it’s negligence (and as a sidenote mentions a health risk).

    If that was the case, Sony has every reason to void this idiot’s warranty. Massive dust buildup in or on any computer is not a defect in workmanship or design, it’s stupidity and negligence on the part of the user. If you are reasonable about cleaning once in a while and take some canned air to it, you can do something about the dust.

    And this isn’t really a case about Sony being stupid with the health excuse (as legitimate as that might be). It’s also not a pissing contest to see how much dust and insects could exist in a case before requiring servicing. It’s the idea that a guy would send this in for repair. I’m not sure many companies would agree to free warranty repairs/replacements if after less than a year the hardware looked like that. And even if dust wasn’t the problem, shame on the owner for even giving that believable excuse to Sony by not doing a better job cleaning.

  556. linoth says:

    I’m sorry, I have to side with Sony on this. That amount of dust accumulating in only a year is serious and total neglect. He couldn’t, I dunno, wipe it down once in a while at the very least?
    While I’d debunk the claim that it’s a threat to the technician’s health, I will stand behind their claim that the unit was mistreated. And I’m sure that there’s a health standard somewhere about how much dust must legally be tolerated in the work place, so while I don’t completely agree with it, they’ve got the legal high ground.

  557. adehus says:

    @crazylady: I’m not sure that the owner is doing a very good job of arguing on his own behalf. Perhaps a little too emotional about it all to really clearly express his point well.

    And, I’m not sure if the owner even can truly argue as to whether or not it’s his unit… it’s just photos. They could’ve taken a shot with the serial #, but didn’t. They could’ve given him the photos in the beginning, so nobody could claim any sort of tampering. They didn’t. They could have photographed it in a manner that doesn’t intrinsically exaggerate the dust. They didn’t.

    Frankly, the photos don’t tell me anything compared to the foolish reaction of Sony in general- health hazard, subpoena us… shitty customer service like that deserves to see the light of day, and I assure you it’s not made a good impression on anyone. The real damage is done, getting Sony to repair the damned thing would just be the icing on the cake.

  558. ViewableOnTheSite says:

    I don’t own a PS3, but I do own two vacuum cleaners that I use frequently. Now I feel a compulsive need to use them tonight.

  559. Techguy1138 says:

    @adehus:

    There has been no argument so far that this is the machine sent in for service.

    There also is not an argument that it was severely dusty and that the unit looked this way when it was went in.

    You are looking to start a conspiracy that is just plain not there.

    The owner doesn’t deny that this is the way his unit looked after cleaning. He’s arguing that there is an errant fingerprint and that they used a flash.

    The owner also seems to have to desire to follow up and get this handled.

    As a PR move this is the only story I’ve seen with someone unhappy with the ps3 warranty service and almost 1/2 of the people agree that the machine is dirty enough to constitute abuse. Not a great bit of PR but also not awful.

  560. DoctorMD says:

    I lived downtown next to a bus stop. The diesel exhaust would mix with the road dust and form a thick sticky residue that looked like this. It got over everything and you could not wipe or “dust” it off.

  561. swaswj says:

    @adehus:

    You don’t particularly have an argument here. Ive has posted numerous times in reply to this article, and the only thing he denies is the single fingerprint. He doesn’t deny that it is his PS3, which sounds to me like his PS3 was easily recognizable in its current state of neglect.

    Nothing Sony has done here has been wrong. To me, it sounds like the “health hazard” comment was more of an expression of just how bad the console was — not a literal reason not to repair it. In fact, if that were the only problem, it would have been replaced rather than repaired, avoiding the dust entirely.

    Legally, Sony has to be wary about what kind of information they release to consumers and the public. If the photos did indeed count as confidential, then a subpoena would indeed have been necessary.

    I’m sorry that you’re in denial about being fooled by Ive’s drama, but Sony is not at fault here.

  562. adehus says:

    @swaswj: Legally, the only reason Sony has to be wary about the information they reveal is if it’s incriminating to them. Thats how companies work- they stonewall over things that are to their disadvantage. They acted like the guilty party from the start, and now it’s coming back to bite them in the ass.

    If they’d simply dealt with him respectfully in the beginning (ie- you got the photos, share ‘em, don’t make up health issue mularkey) then none of this probably would have occured. Given the screwiness, I have every right to doubt the motive of anything Sony has done subsequently. I don’t *know* that they’ve done anything along the lines of rigging the photos in some manner, but you don’t either. All I know is that if the same person that acted like an ass towards the owner is involved in any way with the photos, I don’t trust ‘em.

  563. MehGinla says:

    They can’t be rigged if he recognized his PS3 that easily. I can’t recognize my PS3 from my friends cuz they’re all relatively clean. If he was able to know it’s his, it’s because he knew how ass his turned out under his ‘care’.

  564. Torabo says:

    @adehus:
    Actually, when you’re just a service technician or customer service rep, you can’t just randomly handout records. I seriously doubt its often that pictures taken as service records are requested, and given that all records are company property, I really doubt the average technician/CS rep would know if they can hand out such a record or not. Considering its only been 5 days since the first news post on this, its an reasonable amount of time for them to actually consider this and discuss it with their legal council. Its not realistic to expect the cs reps to bother the legal staff over every cs incident.

  565. navstar says:

    Wow, I originally sided with the owner on this one. But after seeing these pics, I’m with Sony. (did I just say that? shoot me!)

    That thing is beyond “dusty”. It’s neglicted and obviously operating in an environment far too dirty for optical drives (and seemingly human life). How much dust does his TV screen have caked on it.

    I just can’t believe someone would send a unit like this without wiping it off first. Windex anyone?

  566. Techguy1138 says:

    @adehus: You don’t know that anything has been done to the photos that is true.

    The OWNER OF THE SYSTEM happens to agree that this is his system and it looked like that.

    The argument is that even at the photographed level of dust it should have been serviced. I don’t think so many others disagree with me

    You are just making stuff up and confusing the issue.

    It’s a FACT the machine was dusty and dirty.

  567. adehus says:

    @Techguy1138: “You don’t know that anything has been done to the photos that is true.”

    And you don’t know that there hasn’t been… that is true. BTW, I don’t think they manipulated the photographs, I just think it’s not impossible that they staged the shoot to their advantage.

    “The OWNER OF THE SYSTEM happens to agree that this is his system and it looked like that.”

    If someone took a photo of any old scratched up iPhone, I’d probably agree that it was mine.

    “The argument is that even at the photographed level of dust it should have been serviced”

    There we agree!

    “I don’t think so many others disagree with me”

    Consult the poll…

    “It’s a FACT the machine was dusty and dirty.”

    I’ll take it as a fact that it was dusty, though not from referencing the photos. I’ll also take it as a fact that Sony was unhelpful and generally provided poor customer service. It’s also a fact that Sony doesn’t know whether or not the malfunction has anything to do with dust anyhow- they opted not to open the unit citing ‘health concerns'(!) If they want to deny warranty work citing ‘neglect’, they should at least make the effort to see if the ‘neglect’ has anything to do with the problem.

  568. liveallnight says:

    I used to work on PCs back in the mid-90s for CompUSA. We once found a mouse-nest inside of a PC… funny that someone is trying the same with a PS3.

  569. kNZA says:

    Is it ridiculously dusty?

    Yes.
    -
    Is there any reason not to do a repair under warranty?

    Are you fucking joking? Fix the damn thing!

  570. ivealwaysgotmail10 says:

    This was my system

    All i have to say is that i understand the unit was dusty, but the amount of dust under the MMC reader cover and the nasty looking fingerprint on the left did not exist when i shipped the unit. Im guessing that the inside of the memory card slot area was coated with dust while in transit to the facility, n the vents. (which is NOT unreasonable, there was dust inside the mmc ports and if the box was dropped or tumbling around the dust would fall out into the inside of the cover)

    The flash way over blows the dust, There is no denying that, Take anything that is black, and only a little bit dusty, look at it for a while, then take a picture of it with flash… how dusty does it look now? … thank you

    I Wiped down the vents quite often (whenever they looked dusty), I NEVER allowed dust to gather up on the vents. I actually usually had all the USB ports occupied.

    Someone said that I Q tipped inside of the USB ports and MMC readers, I DID NOT! I have said “I should not be expected to Q tip around inside of the USB ports and MMC reader slots to free them of dust”

    The “offending dust” was inside of the USB ports and MMC reader slots.

    I am appearing on Fox Business News at 7:30 tomorrow morning, Which means i have to wake up at 3:30am to make the time zone change. I encourage all doubting commenters to tune in.

    Again THANK YOU to all people who have voted that my console needs to be repaired.

    And Also to all the people defending me in the comments.

    AS MANY PEOPLE HAVE SAID THE PS3 IS A COMPUTER!!

    Computers get dusty… Period!

    They have 1 2 3 and 4 year Warranty’s, techs come to repair peoples computers and open them for the first time since the thing has been manufactured and dust is all over the thing. Its not like its uncommon!

    ANY computer tech would agree that this amount of dust is nothing compared to what they have worked on.

  571. swaswj says:

    @adehus:

    What legal body are you a part of? The law prohibits certain information from being shared, and if Sony had done such then they would have gotten in trouble for that. It’s not a matter of whether they want to or don’t want to.

    These photos are not incriminating in the slightest — at least not for Sony.

    Honestly, it seems that you’re trying your hardest to find a reason to cast Sony in a bad light here, grasping at straws. They acted in accordance with the law, in accordance with their own warranty. “Customer Service” does not mean “give the customer whatever they want.” It has to be within reason.

    Regardless of the cause of death, the PS3 was badly neglected, voiding the warranty. If the insides are twice as choked by dust or half as much, it won’t fix his warranty. It won’t make him any less of a liar, either.

    And yes, this time I am calling him a liar. The claims and statements he’s made have mostly been false, especially when he claimed to wipe down the PS3 once a week. He changed his story from 4 supervisors to 2 to 5 to 6 to “many many” all before speaking to “Daria Woo.” The oft-repeated “but I live in a CLEAN environment” is very, very unlikely.

    At this point, I’m wondering whether he even owns half the other Sony equipment he claimed in the first article — and if he does, how much of it functions in his living environment. Ive is a sad little man trying to make a big scene so that he’ll get his PS3 fixed, knowing before he put it in the shipping box that it was his fault that it died.

    With the slew of falsehoods and half-truths pouring from Ive’s keyboard, if you honestly still lay the blame on Sony, then it’s only because you have a predisposition against them.

  572. nxp3 says:

    @barasawa: Look at the USB ports.
    They all look equally dusty. (VERY Dusty!)
    If the user had at least one controller plugged in, one of those ports should be significantly less dusty than the others. It seems unlikely that all 4 ports would have something plugged in, besides, I suspect it’s not possible to accumulate that much dust if something is plugged into the port.

    Although I can’t be sure without testing, I suspect someone (cough***sony***cough) has ‘enhanced’ the dust aspect of this issue…

    Thanks for reading.

    It’s easy to never use the usb port on the ps3. I don’t use it at all. I charge my controller on my computer usb ports as I do not leave the ps3 on to charge the controller but my computer is always on anyway so why not use that.

  573. guymandude says:

    So let me get this straight… If you rolled down the windows of your car and parked it at a gravel pit every day would you expect to come back after doing that for a year and then expect warranty work? This idiot is smoking crack. And while I think Sony SUCKS and would never buy any of their products they are quite correct to tell this idiot to get lost.

  574. LionelEHutz says:

    A health hazard to the technician? That’s rich.

    This is why I avoid Sony and their POS products at all costs.

  575. walkofdoom says:

    I think the outside condition of the machine is irrelevant. It does not affect the function of reading discs, neither would the condition of the card reader. No chance of opening it up to clean it either(they will scream warranty void) Sony should get over themselves and just replace it.

  576. pchan911 says:

    Ahhh I can see the new in accesory to buy with ps3’s now….. Darn I was going to buy a ps3 in preperation for Rock Band this Tuesday. I guess I’ll go xbox 360 now -_-

    Customers who bought this also bought a:
    [www.sharperimage.com]

  577. xenth says:

    I didn’t think it would possible to get me to side with Sony on this one, but man that guy needs to take care of his stuff. The owner is the one that caused that problem.

  578. nardo218 says:

    My computer looked that bad when I took it to Bestbuy and they cleaned it for $20 before they would do the work I wanted done. I don’t agree with how BB went about it, but couldn’t Sony just clean the damn thing?

  579. eirrom says:

    Liks some other have already said, the machine is a mess. What’s the point in fixing it? It is never going to work properly again, and based on the treatment by the owner, wil have to be repaired over and over. I have had an XBOX for years and I never dust, but that PS3 is in the worst shape I have ever seen a gaming machine in. It is just filthy!

  580. nickb2325 says:

    Alright that is definitely neglect. If you bought a car and never changed the oil would you expect ford of GM to replace your engine when it blows? You have to properly maintain stuff to hold the warranty. At least clean it off and blow it out before sending it back, so they couldn’t tell you dumped the dirt out of your vacuum on it.

  581. rochec says:

    The real question is why would you be stupid enough to send it in looking like that? They shouldn’t repair it due to sheer laziness.

  582. Arsenal6 says:

    really now how the hell can a console get that dusty…seems pretty weird

  583. Spoke1Spoke says:

    OK, I was on your side when I read about this two weeks ago, but a
    picture can say a thousand words, these pictures say “Void Me”. If you
    got this last year that means you paid $600 or more for something you
    can keep clean. I have two PS3 (both are a year old) and one is always
    on for Folding@home or when my wife what to play a game. It has dust on
    it, but nothing like what your pics show. I’m sorry to say that if you
    sent this to me for repair, I would not fix it ether. The best thing
    you could have done was at a minimum wipe the dang thing off.

  584. shepd says:

    LOL. I used to repair PS2s (and install modchips for them). While it wasn’t ever a warranty problem for me (since, clearly, I wasn’t a Sony authorized repair store), whenever I saw a console in this state (maybe 1 in 20) I always tested them extra-thoroughly. Guess what? There was always a serious problem that would cost more than the console to repair on them (bad laser, ruined DVD transport, burned out custom Sony chips) that they’d almost always end up back in the customer’s hands repaired. Anything busted on this console is probably because of the dust, Sony *should* charge to repair it.

  585. daemian2k says:

    No, sony should have to repair or even replace this unit, look at it. That is blatant neglect on his part. Ever hear of compressed air and a microfiber cloth!! I can agree with the fact that Sony shouldn’t have said that the dust was a health problem. But this poll should have another choice along with the two that are present.

  586. ivealwaysgotmail10 says:

    Any computer repair person will tell you that computers are filled with dust most of the time and its just a part of the job. When dell receives computers for mail-in service they do not deny people service on their computers for excess dust. They understand the people spent alot of damn money on their system and they open up/repair it and send it back. Its not like I have mountains of sand in my room, or anywhere around my room, My room is clean! Dell and any other computer company understands that dust is in the air and is unavoidable, and the customer should not be expected to open up and clean out the case of the computer, and nor should they have to clean out the MMC reader ports or USB ports of dust before receiving service, USB ports, and mmc readers are some of the cheapest hardware in the system, and they are exposed to the outside of the case and recessed within it. I should not be expected to clean out my usb ports as this would logically seem more dangerous/warranty voiding than sending it in with some dust on it.

    Think what you want the flash makes the dust jump out 10x, Notice how only the picture of the front at that angle looks really dusty.

    If you disagree with me, Try this,

    Find any semi-dusty dark object, Turn the lights on and take a picture, then take a picture with a flash from a few angles. Let me know exactly how caked it looks with the flash and how it compares to the ACTUAL amount of dust on the console.

  587. vaxman says:

    @Ghostshrimp: You’ve never opened any of your electronics and compared that to the rest of your house have you?

  588. SBColt15 says:

    That console isn’t just dusty, it looks like it has played about 27 innings of baseball. That is dirt, not dust. I have had my PS3 since launch and kept it in my home entertainment center and it has remained pretty clean and certainly hasn’t accumulated the amount of “dust” shown in those pictures. I hold nothing against Sony for refusing to repair that console. Furthermore, what kind of moron sends a PS3 into a repair center in that kind of condition? If you would have cleaned off your filth to begin with, maybe you wouldn’t be having these issues with Sony.

  589. Scuzza says:

    I was on your side until I saw the pictures. I would love to see the pictures inside the unit as well, but either way I do not blame Sony for saying the Warranty is void.

    It is documented to keep dust out of the vents, and to keep the unit from dust. I know you said that is what you did, but I am having construction done on my house, and my PS3 is out and the open. It doesn’t look like that. Granted I have to clean it every 3 days instead of once a week.

    It also looks like you scratched it up a bit, and what is it all grimy on the sides and the bottom?

    As stated by many others, the poll is misleading, and it makes Sony sound like they are in the wrong. You clearly stated in your original topic, they said they wouldn’t fix it cause of the condition.

    I would just cough up the %150, because I don’t see this going in your favor. Here’s to hoping Sony shows us the inside of that unit.

  590. MattyM says:

    Well this could go either way, i personally think Sony seen the state of the PS3 which could give them the idea that the user didn’t take care of it and therefore the users fault, and Sony just found some lame a** excuse.

    But yeah man would it hurt to actually clean it abit?

    Anyway i voted against Sony , because this whole story just makes me sick :)

  591. dusty_toenail says:

    ivealwaysgotmail10:

    Your computer analogy is flawed for a few reasons.

    An OEM will not refuse to service a dusty computer because they are typically kept on the ground and have several large fans which move a signifcant amount of air. Significant dust buildup is inevitable, and components are engineered for this type of application.

    Second, the PS3 safety and support guide is very specific in regards to dust:

    Do not expose PS to dust. Dust buildup may cause system to malfunction.

    Do not let dust build up on vents.

    When dust accumulates on the vents, remove with a low powered vacuum cleaner.

    From the pictures presented, it appears that you’ve neglected to follow these guidlines, therefore Sony has just cause to reject your warranty claim.

  592. DreamToDream says:

    Just watched the Fox News clip on this guy and his woes. Am I the only one that thinks this “dust” is probably tar and resin from a hell of a lot of smoking (cigarettes or otherwise) in a poorly ventilated room? That brown color looks a lot like the residue my grandmother had on her TV, and she chain-smoked cigarettes constantly.

  593. KingPsyz says:

    Yes and no.

    Most definately smoke build up, but from something other than a cigarette.

    Dude…
    (^_^)

  594. Miran48 says:

    Okay lets look at this logically. I am a technician for Audi, yes the cars. Lets act like this is a car for explantions sake. If your car has the engine fail and now it won’t run and you have had it for 35000 miles.

    The first question is did you do regular maintence such as oil changes. *Regular maintence such as cleaning your expensive game system* if you say no they tell you to bug off. You didn’t even attempt to take care of it. It didn’t fail to faulty equipment it failed due to YOUR neglengce. Why should they have to pay because you neglected your property?

    Same thing with this system. You treat it like it will just take care of it self. Let it get dusty. Not take care of it. Then expect sony to pick up the tab for you? Its your fault it failed. You didn’t do the simpliest of things to keep it operating properly. You deserve nothing from them.

    I am so tired of people expecting everyone to pick up after them. If you want your system to operate then take care of it! Stand up wipe it off with a dry rag. Spray it down something, ANYTHING! Its your property, its your money, its your job to keep it operating as best you can.

    I know you can’t open it up and and repair a failed transistor, but they are not asking you to. Just to do the most basic of things. DUST IT.

  595. pixelsword says:

    HEY EVERYONE! A WEBSITE SHOWS THAT THIS KID IS ACTUALLY AN ACTOR THAT HAS BEEN ON FOX NEWS BEFORE!

    [www.playthree.net]

  596. pixelsword says:

    OH, YEAH; IF FORGOT TO MENTION: THE REASON WHY THIS STORY BROKE ON CONSUMERIST.COM IS MOST LIKELY BECAUSE CONSUMERIST.COM IS OWNED BY MARK MONITOR, INC. OKAY, SO WHAT? MARK MONITOR, INC. DOES BUSINESS WITH MICROSOFT, SO THEY’RE IN BED TOGETHER!

    [www.microsoft.com]

  597. PS3_gamer says:

    The kid in question, Reid Godshaw, is a paid actor by profession. He has an IMDB page if you’d like to check. I hate to say “conspiracy,” but geez this story smells.

  598. ivealwaysgotmail10 says:

    I have never been on fox news before, wow Pixelsword, Seriously, i think you need to see a psychiatrist, all of these conspiracy theories. You need some help, Please find something else to do with your life,

    Now because I’m an actor my ps3 shouldn’t be repaired? You guys are insane.
    You see I’m an actor and immediately think the whole thing is fake and i was paid to appear on the news. Great logic.

  599. ivealwaysgotmail10 says:

    @ Anyone saying I should have Vacuumed my Vents

    So should Best Buy Employee’s be trained to offer you a Dustbuster with every ps3, In order to stay under warranty? Thats ridiculus!

  600. equatek says:

    PC technicians work on units this dusty all the time, and I mean pet dander dusty. I think Sony was just being snobby.

  601. extremist says:

    @crazylady I think it’s pure speculation on your or my part as to if this guy is not keeping up with the household chores… and frankly I think that vaccuming may make the problem worse, it throws particulate matter into the air, of which the PS3 is pulling into itself for cooling, apparently all the time if it’s running Folding@home and whatever apps.

    Any dust that’s in the air will stick inside the unit, negative attraction, that’s the way electronics work that use air cooling. If it’s moving a lot of air, if the person is a smoker, etc. it’s going to make the problem a lot worse (especially the smoking). Comes down to this, I hove to and DO open up all my PC’s at some point and do a good cleaning job, that means vaccuming all the bunnies out, taking a toothbrush to the cooling fans and heat sinks, unless Sony allows you to pop the hood on their units there’s no way to get all the dust out and the unit will eventually fail to thermal issues.

  602. Zenbenny says:

    I don’t know if that’s a risk to technicians health but I think the unit had to have clearly been mishandled to accumulate that amount of dust in the short time period that PS3’s have been on the market. In addition, any amount of dust could be hazardous to a technicians health by the very nature of what dust is composed of. i would wonder what all that dust is actually composed of before I could answer if it was a health risk. All the same… if they are arguing hazardous to health then Sony is wrong.

  603. Raiden47 says:

    I would like a response to everyone’s posting here.

    The main questions I have seen asked so far, IMO, would be:

    1.) Why is it so dirty?
    1a.) Did the customer send it to Sony in this condition?
    1b.) If yes, did the customer leave it in an extremely dirty and neglected space? If no, did Sony or the shipping company cause this amount of dust/dirt?

    2.) Why the heck would someone keep their PS3 in this kind of condition? Nevermind just a PS3.. no matter the possession, how could one justify such a statement as “a normal amount of dust accumulation” (in the first posting of the PS3 Dust story on The Consumerist)?

    3.) In what ways does the dust and/or dirt seen in the above pictures present an active health risk to the technicians? Have they never dealt with a system that is at least as dirty as this? Do they not wear proper clothing whilst repairing expensive electronic components? (ie: Mask, hairnet, gloves, etc.)

    4.) If they customer was to pay the $150 “fee”, Sony would then repair the console in question, correct? If so, how does paying a $150 charge change said “risk”?

    5.) Does the money somehow make opening the system to determine the cause of the failure “worth their while”? Or is the “hazardous to our technicians” line just a ploy to cover up the flawed warranty?

    6.) And furthermore, why would Sony put up such a misleading ploy just to get the customer to pay the $150 charge? Why not explain that the dust was/is the CAUSE OF THE DAMAGE/FAILURE in the first place, and have the customer then pay the charge?

    Something seems askew to me.

  604. griffin7 says:

    to be honest, i personally don’t think it looks dirty enough to be a “hazard” for the technician. i’m guessing they took those pictures from the position that would bring out the “neglect” the most. i have an xbox 360 and i also leave it sitting in my home entertainment cabinet, running constantly with downloads and stuff. it is just this dirty, if not more! mine just recently had a hardware failure, so i sent it in under my warranty it was fine. i think it’s pretty stupid to 1) not fix it under the warranty which he paid extra for in case something like this happened, and 2) to state that dust was a hazard to the technicians. thats is a big load of BS and we all know that. i think that the technicians should toughen up a bit and fix his ps3 >_>

  605. thishereguy says:

    The wording of the “yes/no” survey here is unfair. No, the console doesn’t present a health hazard. But Yes, it is too dusty to be repaired under warranty. It’s not just dust inside, or around the intake vents, it’s all over the outside of the case. Look at how much dust has settled on the horizontal surface above the USB ports. This system looks like it was kicked around a baseball diamond. If there’s just a buildup inside due to the configuration of the fans, that’s the manufacturer’s fault. But the consumer is responsible for keeping the system in a reasonably clean environment. Frankly, I dislike any warranty that is voided by the opening of the case. Electronics that need fan ventilation are dust magnets, and the consumer needs to be able to open them up and clean them out to keep them running properly. I bought a custom built PC that has a door on it, so I can do just that.

  606. RaepGoblin says:

    The people that voted sony should fix it, are idiots, and I hope nobody ever fixes anything of yours without charging you shit-tons of money.

  607. Piisuke says:

    Seriously, who would say no?
    Do people even realize what dust and electricity can do?
    Well, a nice shortcut and electrical shock can occur easily enough, let alone that this amount of dust could cover an entire Mexican village and suffocate anyone living there.

    Seriously, take care of your bloody stuff. How on earth could you accumulate so much dust? Did you use it in a desert or something?
    Sony is right on this one and anyone saying they aren’t, go back to yer Xbox.

  608. ZahavahKoleszar says:

    I would vote for “yes” if I am the technician who’s taken this repair request, I don’t want to breath in the unknown “dust”. I would also vote “yes” if I am a computer geek who takes care of my computer hardwares. I would definitely vote “yes” if I am some sort of hygenist.

  609. Anonymous says:

    Voted YES. Dude don’t send your toys back dirty! Always remember to clean up things before you get them replaced whether its from the store or mail. Didn’t yo Mama teach you any better than that? All you had to do was get a wet wash wrag and wipe it down. I hope your Momma see this proof, shed smack you upside the head, cus if you would’ve cleaned it they wouldn’t of started trouble wit you.

  610. Anonymous says:

    The man’s system should be repaired, $600 when it came out I purchased it also and already it’s overheating, $600 machine should’nt have to be pamered like a baby’s ass, people do have dogs and if you play it alot the mutha going to get dusty, are we supposed to clean it everyday, fu noway, not everyone is a compulsive clean-freak perfectionist, I had the same prob with my pc from bestbuy some geeksquad tried to say dust was hazardous I asked him what we’re made of, wussy’s scared to actually work and get dirty, they should try my trade just for a few hours, sickos

  611. Anonymous says:

    I agree that this is quite a dirty system they’ve gotten for repair. I also agree that the allergens on the system could cause an employee to get sick. But I have never heard that dust has voided the warranty on a PlayStation. If they want to void it based on that, it has to be in writing on that paper that nobody ever reads that says something along the lines of “rules of the warranty”. It’s usually in the box with the item you’re purchasing or available online, during registration OR a call to the manufacturing company can lead you in the right direction. There are just too many variables for me to speculate that this system was either not cleaned by the owner or made dirty by the person working for a company that doesn’t want to fix this unit in warranty.
    Also, I think that people should not judge others based on some simple pictures from the internet. The internet has become one of the most unreliable sources for information and you’re going to jump to the conclusion that this owner of the PS3 is a slob? What if that person is a single parent of kids and works more than they sleep? What if…I don’t need to continue this rant. I just wanted to say that I thought it was a harsh thing to say about someone you have not a clue about.

  612. Does the owner live in a FUCKING EGYPTIAN TOMB?!

  613. ivealwaysgotmail10 says:

    All i have to say is that as states by many, a 600$ console should not have to be pampered, It sat in an entertainment center like any other component of an entertainment system does, And like so it collected dust.

    there is no way that sony has not serviced Sony Receivers that have more than 10x the amount of dust my system was coated in. as they are WELL KNOWN to collect mass amounts of dust just as desktop PC’s Are!

    to all the scum of the internet that beleive i kept it in unacceptable conditions, The room it was in was kept quite clean, The entertainment center/system was not cleaned on a regiment as 99%+ of them are not, it (as most peices of furniture and technology do) stood its place and served its purpose. And in under a years time SONYS FIRMWARE UPDATE broke the system, The system didnt spontaniously stop working, it stopped during a system update, so obviously the dust wearing on the board doesnt fit, Seeming as the old system boots to the update screen just fine.

    I really cant even beleive the amount of people that had such strong opinions on what happened, and have been thoroughly repulsed by some of the things that people have blatently made up in lou of actual information.

    People have said that i was paid to go on fox news by microsoft to bring down the ps3….. nuff said there.. oh internet… i once had respect for you.

    Fact is the system WAS NOT abused, nor neglected. And i say that because i know that normal usage of a system is not considered neglect, and unless there is a big yellow sticker somewhere telling me in order to remain under warranty i need to mini-vac my system once a month then i see no way they can tell me my system has too much dust inside of it, or at least my situation even given the pictures you see is not even CLOSE to what i could or would consider neglect or abuse.

    611 comments… wow..

    Its all said and done now, I loved sony, hated microsoft (gaming wise), And now i just hate both….

    I was literally in awe when the technician told me that my system was “too dusty” for repair, AFTER he had already told me the system was received in good condition and was being tested ETC!

    I cant stress enough that i treat my electronics with care and respect and the dust on the console (especially under the card reader) is just a result of IT NOT BEING OPENED OR MOVED because i never used the card reader. And i cant say that the DSLR Flash they no doubt used didnt help blend the dust into the backround.

    To whoever said that the PS3 doesnt create static elctricity i dont even know what to say to you… you either havent owned or purchased a ps3 or dont remember what static electricity is.

    Open a brand new ps3… pull it out of the box. and notice how all the plastic wrap sticks to the casing…..

    i simply cannot beleive the way i was treated,
    Its almost as if all these trolls that are talking about me living in a pig farm got themselves jobs at sony because the woman i spoke with acted like i wanted to take her first born son.

    I still have the old PS3… still boots to a half loaded firmware screen…

    Maybe there should be a new Poll What to do with the old system?
    A. Charity auction where proceeds go to buying as many 360’s as possible to spread to lucky children
    B. Fill the PS3 with sand and send it in for another check-up, pictures all the way
    OR C. Scientifically prove that the dust was not the cause of the failure and sue sony for $25,000,000 in damages.

    ;-) you decide

  614. Anonymous says:

    That should not be a problem, my old one was dustier than that and i took it apart and cleaned it out about 3 times in the year that i had it, most people wouldn’t do that.

    It just stopped working out of warrenty and sony have sent me a new one next day, lets see how long it takes for this to get as dusty, mind you i do have it on all day use it for Play TV and streaming movies from my NAS so it is constantly sucking, i polish it regularly but literally within an hour its covered in dust its like a dust magnet, nothing else gets so dusty so quickly.

    The one above is dirty, probably hasnt been cleaned and has been handled a lot but its not damaged at all i see no cracks of scratches, its the design , amount of fan power used and silly external material, the only place it looks good is in a glass cabinet.

  615. Anonymous says:

    Come on people, even if the guy was a pig, I would think he would have dusted it off before he sent it in. I would have to see proof from the serial number and the warranty before I would even believe it was the same one in question. Mine give up the ghost one week after the warranty went out. Have you ever opened up your computer after a year? I dont care how clean your house is, it looks like mouse fur all over in there. My guess is after all the squable, Sony made up a set of pictures that were not even of the same unit. Their quality speaks for itself in the number of junk units out there, I for one will never buy another item from Sony and will not reccomend them to anybody in the future. They should take care of the people that spend over $500.00 on a piece of junk that dont last much longer than a year.

  616. Anonymous says:

    Ok, Where to start. I have been following this thread/article since it first came about. From listening to the customer, also how he represents him self on the phone. I do believe these pictures are Sony’s doing. There is no possible way that console got like that from sitting on a shelf. I don’t care where you live. Trailer park, shed, log cabin , card board box. You’re ps3 wont look like that.

    I believe Sony (after refusing to release photos) figured they could save their own butts by loading tons of dirt/dust onto this guys unit. I mean think about it. Those who have listened to the phone call recording, the reprehensive for Sony even said their was no pictures in the file he brought up. Just a long description of what is wrong with the unit and the technicians final decision.

    So do we have to start taking photos and videos of the condition of our playstations before they go right into the shipping box to Sony? I know I am as I just had my personal unit fail on me.