A Sony CSR admitted to reader Ive that dust should not void a Playstation 3’s warranty. Transcript and audio, after the jump.
Ive: I’m calling just to pretty much clarify the PS3’s warranty, if there’s any clause in the warranty that makes it so that if the PS3 is too dusty that the warranty is void.
CSR: No. The only way that it, um, voided is if it was neglected, um, abused, dropped or anything like, modificated like if you opened it up, modification, if you didn’t have your receipt, um, any power failures like mother nature or anything like that then that actually does void the warranty. Other than that any defective PS3s or anything like that is still, um, still under the warranty.
Ive spoke to several CSRs, each of whom took a similar position until they read the account notes. Apparently, a tech determined that the fearsome dust constituted neglect and presented a threat to his health.
To his credit, the CSR handled a ridiculous situation fairly well.
Notice how Ive uses Ron Burley’s trick to stay out of trouble for recording the call. If Sony wants this to end well, they should reach out to Ive, apologize, and offer to repair his dusty PS3 for free.