Chipotle Offers Excellent Customer Service Along With Free Burrito

Every Halloween folks from all over this great nation of ours put tin foil on their heads and go to Chipotle for a free burrito. The conceit is that you are “dressed like a burrito” for Halloween, but the good folks at Chipotle don’t really care if your costume required things like “skill” or “effort.” They just fork over the free burrito if they see tin foil. Bless them.

Gregg writes:

Writing to let you know about a great experience I had on Halloween evening at Chipotle restaurant on Kirkwood Ave. in Bloomington, IN.

I live in Atlanta and was traveling through Bloomington Ind. on Halloween and decided to get a burrito at Chipotle, near the IU campus. Upon walking in, I noticed dozens of college students with tin foil on various parts of their bodies…tin foil masks, hoods, hats, wrist bands, arm bands, tube tops, pants, etc. Strange, but yeah, this is a college town and it is Halloween night.

I was standing in line behind two frat boys wearing tin foil on their head, and they must have noticed my strange look (I’m a couple of decades over college age) because one of the guys told me that anyone wearing tin foil that night got a free burrito, any kind, anything on it. One guy tore a small piece of foil off of his piece and handed it to me so of course I put it on my head and ordered my chicken burrito with guacamole. Got down to the cashier who looked at me, smiled and said “looks you got the tin foil” and charged me a buck something for my drink and that was it. A free burrito.

Had a great dinner and left with a smile on my face at having been part of a really cool promotion by a restaurant I love to eat at anyhow.

Big thanks to Chipotle for the free food and the great idea.

Last time we went to Chipotle for our free Halloween burritto (we didn’t make it this year, sadly), we gave the next guy in line our complete “burrito bol” hat (which was awesome, by the way) and they gave him a free burrito. They saw us do it. They didn’t care. Good for them.

(Photo:stirwise)

Comments

  1. magus_melchior says:

    (semi-OT) I remember the burrito shops in Berkeley. 2 La Burrita (north and south of the UC campus), and a High Tech Burrito each on Solano and either MLK or College. Go further south to Emeryville’s shopping mall near IKEA, and there’s a burrito shop there with some tasty stuff. They should all still be around unless Baja Fresh sucked the life out of them all (or Chipotle set up shop nearby).

  2. kazoni says:

    @Travis Hudson: They still run those promos at Kansas State. There was one during first week of classes that all you had to do is show up with a university ID card and you got a free burrito between like 5-8pm. The line was out the door and down about 3 blocks. They are always doing some promo it seems which for a college town is amazing.

  3. thetanooki says:

    A few weeks ago, I went to the Chipotle on Jackson in Chicago. I had a craving for their carnitas (pork), but there was none left. The guy told me that a new batch would take 10 minutes to make, so I just said I would wait.

    When I finally got my burrito, I got to the register and they gave me the burrito for FREE since I waited. I was slightly confused as to why I was getting a free burrito, but I guess that is just because I have become so used to awful customer service from other places.

  4. edwardso says:

    Chipotle in Denver gave out a coupon a couple years ago where you could bring in a friend who had never eaten there and both of you got a free burrito

  5. BenjamminBloomington says:

    I’m a HUGE Chipotle fan.
    I actually work part time at the Chiptole mentioned in this article, and I love it there. Why? Fantastic co-workers for one, but I’m really there for the food. I was a regular costumer before they offered me a job, I work twice a week and eat there 5 times a week.

    TOAST442 – You my friend are DUE a apology, and a free meal. I’m really sorry you had this experience! Honestly, no excuse.

    As for Mc’Ds – It’s true that Chipotle used their financial capital to to national. It’s also true that other than serving coke I can’t think of anything chipotle has in common. It’s far cleaner, far better, far fresher, and far far better for you.

    Better for you? That’s right!
    A Chipotle burrito may be just as BAD for you as fast food, in that it has as much calories or fat ect, but that is only half the truth. When you get a hamburger and fries all you’re getting is a fatty calorie high meal that is void of much nutritional worth. Many of the Chipotle options are not only good for you with extremely fresh ingredients, but have far more flavor than fast food. They are also healthy in that they are one of the cleanest restaurants I’ve ever seen.

    Anyways, if you missed it keep your eye open – most Chipotle’s have a free burrito day once a year as well halloween!

  6. stancey says:

    Mmmm. I’ve only been to Chipotle once (when I was in LA a couple of months ago), and it was pretty fabulous for a fast food place. I just wish they’d open some in Canada!

  7. up2late says:

    I’ve only been to Chipotle once or twice, but based on some of the great stories here I’ll have to check it out more often. I’m also glad to hear they severed their relationship with Mickey D’s – That always brought up some negative connotations with me.

  8. nffcnnr says:

    Great story. i eat there at least once a week, and frequent several locations near home/work. They consistently provide excellent service and geat quality for the price. Chipotle’s barbacoa burrito rivals the best burrito i’ve ever tasted, which was at Hey Jaun’s in Arcata, CA – a long, long way from where i’m at. Anyone know if Hey Juan’s is still there? Last time i enjoyed a Hey Juan’s was 1993.

  9. userla says:

    I love Chipotle. I once took a friend there who had never and happened to say that they would love it. The manager overheard me and thanked me for bringing in new customers and gave me 2 free meal coupons.

    Wonderful customer service.

  10. MatthewVA says:

    I love the employees at Chipotle. They are always so friendly. I wonder why other FF chains don’t have as good of service as they do. It is hard to think that they are from the same family as micky-D’s. But I guess there is one in every family… Marcia marcia marcia! haha.