And at those over-inflated prices, I would expect no less! :) Still- that was nice of them, cuz at BMW's over-inflated prices, clearly you get less.

Those don't look like any pair of headphones I'd want near my head

@RandoTheKing: Actually, I need a pair like these, I had surgery on my ear a couple years ago and basically do not have a normal ear canal (Can fit my thumb in to the knuckle) so earbuds would get lost in my ear.

Great customer service.

Actually, I think it's rather cheeky of him to not offer to pay for the case. They could then choose to send it to him free as a nice gesture. But, to expect it free? Kind of crass.

Do you realize how much B&O products cost? They better bend over backwards and kiss your ass.

Ridiculously overpriced? Yes. Sound Great? Yes? Most comfortable small headphones that i've ever had yes. I use these at the gym because they adjust to fit perfect.

I've twice walked into a b&O store and they've given me a spare case and spare foam covers. At this price, they should. But these are still great headphones.

I've never understood "proudly" owning something. I have all sorts of nice crap, but they hardly give me a sense of pride.

I have the same headphones - they are actually pretty great, although overpriced - and lost my case as well. Because of the unique shape, which makes them fit so well, it is hard to find a case for them. I called B&O and they send me a complementary replacement as well without any hassles.

Fax? What's that?

They are truly wonderful and everything in the store has a no-hassle 3-year guarantee. I have these same headphones and the left channel died after 2 and a half years. I brought them in and walked out with a shiny new pair. They are overpriced, but the quality of their products is superior. I own a stereo system by them and everyone who hears it is impressed.

I wandered into one of their stores in the Houston Galleria on a recent business trip and walked around for about 10 minutes with NONE of the employee's speaking to me or asking me if I needed any help...

It took me a while to realize this photo is actually blown up, a lot.

First Bose and now Bang&Olufson. Those guys must read Consumerist quite a bit.

This fellow Sharad has quite the sense of entitlement.

@Roadgeek:

Not really. It's not entitlement to except exceptional service after having paid exceptional prices - those headphones cost $160.

@Razzler:

Oops. EXPECT exceptional service.

Glad that he got a free pair. those earphones cost like $160 + tax. So Bang & Olufsen better replace damage/lost items. I am happy with my apple ipod earphones, How come people spend so much money to listen music?

The ipod earbuds sucks donkey balls. If you've ever listened to a good recording through good equipment, be it headphones or a component system, you'll understand why people spend the money. Granted not everyone can afford krell monoblocks or cary tube preamps but you do get what you pay for.

@Zombietime: I rather buy a great sound system than buying earphones. I only listen my ipod when I am working out at the gym. I am a happy girl with my apple earphones.

@amoeba: Honestly, do your ears a favor and drop $12 on some Sony earphones if you don't want to buy yourself something better than that. The Apple ones don't sit right in most ears, which leads to increased volume, which leads to ear damage. Do some googling. You don't need to drop big cash, but you don't want to go deaf either.

Man, I can't imagine owning those over priced things, their stuff feels slimey... like that directbuy place or something.

I'd buy Shure or (gag me) bose before even looking at that stuff.

wow i kinda want to buy some B&O stuff now. one problem im a student also... just like Sharad. perhaps they will just send me some free stuff.

@MicahD: Not only are Shure (and Bose) products better than B&O, Shure has absolutely the best customer service I've ever encountered. If their equipment breaks (or frays, or whatever), they'll replace it no questions asked, regardless of the condition it's in, the state of the packaging, or the presence of the receipt. It's quite remarkable that I can drop or step on a pair of 300 dollar earphones and the manufacturer will replace them for free without even questioning me about it.

Needless to say, I'm a Shure customer for life.

To be fair, I think it would have been more kosher to ask to buy a replacement case direct, as it's not B&O's fault you lost it, and hope they come through with a cheap sollution. You got lucky asking for a handout.

As for headphones in general, best pair under $100 has got to be the Grado SR60s. May LOOK like crap, but sound better than anything else.

Very cool of them to do that!

@unnes: I disagree. Bose products are crap, and they make only headphones (not earphones) with very poor sound reproduction.

B&O and Shure sound great but I find it difficult to justify their prices. I think Sennheiser earphones cost/sound quality is justifiable especially when I'm listening to a music player in public.

I like the way the guy plays the poor student card but has a pair of $160 earphones.

Audiocubes.com has great headphones if you don't feel like paying $160 but still want great design and quality.

@SOhp101:

[www.bhphotovideo.com]

@WV.Hillbilly: The letter specifies them as a gift.

@Amy Alkon: Amy, I have actually lost this leather carrying case before, and I did pay $20 to have one of B&O's retail stores send me a replacement.

However, this time I decided to simply ask if they wouldn't mind sending me a replacement. They were under no obligation to do so, and the fact that they did provide me a new case without charging me is a testament to their great customer service.

@bilge: I'm a "proud" owner in the sense that when my friends tell me they want to buy new headphones, I recommend Bang & Olufen's headphones without hesitation.

@Roadgeek: I merely asked B&O for a favor, and they agreed. They were under no obligation to do so, and I have purchased a replacement case from them in the past, and would have done so had they not received the extra shipment of cases from Denmark.

@WV.Hillbilly: Remember, I got the headphones as a gift...