Reach American Express Executive Customer Service

American Express Company

Executive Offices

200 Vesey Street

New York, New York 10285

212-640-2000

Executive Secretary’s Office

212-640-5583

Just ask for “Mr. Chenault’s office.”

(Photo: Tengaport)

Comments

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  1. azntg says:

    Some people might be happy to have that information, considering how I’ve heard Amex did them wrong.

    I personally am a happy Amex customer, but I’ll note this, in case I ever have to make such high level contacts.

  2. theDM says:

    in case anyone was wondering, for the centurion members, you have one person who is assigned to your account.

    my dad is very happy with them, and has only had to up the authority once. that card is a thing of wonders though, so you really have to give it to AmEx for impressive customer service via an amazing product.

  3. Anonymous says:

    I’ve had to use the executive support a couple of times in the last 6 years or so. They can definitely be helpful when you find out you are getting the run around from the low-level customer support people.

    In the last occasion, I had spent over 5 months arguing with various customer support people and was being given the run around. Not something I expected having been an AMEXCO card holder for nearly 30 years. I was forced to turn to executive support which turned out to be very helpful. The person I spoke to was aghast at the treatment I had received and solved my problem with a couple of days with a full refund on the purchase in question. He also promised that changes would be made in the customer service function based on my experience and feedback.

    So it does help to escalate a complaint when necessary.

  4. IRSistherootofallevil says:

    Yeah that’s great….although AmEx doesn’t like me for some reason….I keep getting declined. I have good credit, haven’t missed a payment, ever, and don’t ever go over my limit, and on top of that, I have 3 accounts with limits totalling $3000 (one of which I never ever use). Yet AmEx won’t give me a student card. I was going to close my BoA visa if they approved me, but oh well.