Verizon announced today that they are ending the often complained about practice of extending contracts when customers request rate plan changes.
The change comes after Sprint was recently sued by the Minnesota Attorney General for violating Minnesota’s Consumer Fraud Act and Deceptive Trade Practices Act by unfairly extending the contracts of hapless consumers.
“..The company has tricked consumers into unknowingly extending their contract simply because they made a basic change to their plan,” said MN AG, Lori Swanson.
Verizon is proud of itself:
“Verizon Wireless once again demonstrates that our number one priority is delivering the most customer-friendly wireless experience in the U.S. marketplace. Our commitment to our customers is why we lead the industry in customer loyalty and why more customers use the Verizon Wireless brand than any other,” said Jack Plating, executive vice president and chief operating officer of Verizon Wireless.
Don’t run out and change your plan now, though. The new policy goes into effect on Oct 7.