Commenter Stinkycat pointed out a very useful tactic for when you are dealing with executive customer service. As in, when you call the office of CEO or VP so and so and are trying to massage a solution out of the company.
b. speak to the assistant as if you were representing yourself in a third party business transaction not as if you are the one who was actually slighted.
Yes! Exactly. Nothing throws them off more than being completely polite and dispassionate. For more good tips, check out Stinkycat’s comment in full.