This 60 minutes bit on the rise of “geek” tech support service companies confirms one thing: if you don’t know how to use electronic gadgets, maybe you shouldn’t be buying them. [60 Minutes]

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  1. UpsetPanda says:

    There are things I love about this article, mostly because I am such a gadget geek and have NEVER called on someone to come to my home to fix any gadget.

    First, I love that the featured geek on the first page called non-gadget people “civilians.” Second, I love that when a group of geeks in white shirts and black ties go into a bar, people think it’s an FBI raid. Seriously?

    One of my favorite lines:”The kitchen appliances will talk to each other. Can you imagine, you go to the refrigerator and it says, ‘No. I’ve been talking to your scale – that’s not on your diet?”

  2. _Puck says:

    This article sums up about 70% of my daily work: explaining relatively simple tasks on a cell phone to customers.

    My philosophy was always, “If you have to ask how to do it or what it is, you really don’t need to use it.”

  3. simmo says:

    That video hit the nail on the head. At my job I have to settle the user down who is angry at me for this “thing” that wont work. Once they understand (if they understand) that its not my fault and I am only trying to help my job gets much easier.
    But there are those few users in the workplace that want IT support to burn in hell for their sins.

  4. theycallmetak says:

    Does anyone else here NOT like the use of the word “geek”? As far back as I can remember geeks were the guys who bit off chicken heads at carnivals and the like. While I have never seen this in person and the current usage of the word is more like “person adept at technology” I still prefer “nerd”.

    I can handle being accused of social ineptitude. Every time I see the geek squad outfit I don’t think FBI, I don’t think NASA, I think:

    1. Low Pay.

    2. Mormon.

    3. You bite chicken heads off.

    Sorry, if you’re Mormon and reading this btw. It’s JUST THE UNIFORMS.

  5. theblackdog says:

    “they all wear the same uniform – white shirts, white sox and black clip on ties. It’s a look Stephens borrowed from NASA engineers.

    He says the biggest complaint about tech support people is rude, egotistical behavior and the uniform is designed to impart a dose of humility as they work their wizardry.”

    Is this for real?! This is just so you’ll trust them while they go hunting for your porn and music files as part of their “diagnosis.”

  6. HawkWolf says:

    I work as a tech support rep, and a lot of people ask me really stupid questions.

    I sometimes wonder, how many people don’t know that a stop sign means stop? How many people don’t know what that pedal on the right is for? How many people don’t know where their gas filler is?

    We have operator licenses for cars, because not knowing how to operate one puts yourself and other people in physical danger.

    We need operator licenses for technology so that we don’t waste everyone else’s freaking time and money going, “I need my registration code to be able to purchase your software. Can I install it on my toaster? I deleted my data, get it back before I call you a [long string of expletives]!”

  7. flatlinebb says:

    @HawkWolf: Amen brother! I have long believed that people should be trained to use technology, instead of dumbing down technology to serve the lowest common denominator. You have to take a class and a test to operate a car, why not take a high school or a college class to learn how to operate a computer. I’m not asking that everyone know what I have learned through years of experience, but we could save so much time if people just understood a little more. But then maybe I’ll be out of a job.