I purchased a camera from Target the day before my vacation. Later that night I opened the box and there was no camera! Everything else was in there the owner manual, battery, cords, etc. but no camera! I called Target customer service and they said to bring the box back.
When I get there the manager said there is absolutely no way they can exchange for another one or give me my money back. She not only accused me of being a liar but also a criminal and made sure that security escorted me out of the store! She thought I was trying to scam them! Mind you I have my own business and purchased the camera on a Platinum Business American Express card.
I tried for months now to dispute this with both Target and American Express and both have denied giving me another camera or my money back. Target’s dispute is that I should of known by how heavy the box felt there was not a camera in there before I left the store. Please!!!! Come on! Like I said, everything else was in the box except the actual camera so the box still felt heavy!
I am writing this to warn people to look in the box before you purchase anything at Target. Once you leave the store you are screwed if you don’t.
If you haven’t already, let Target’s corporate office know about your problem. Call (612) 304-6073 and ask for Robert Ulrich’s office. If escalating fails to achieve results, head to small claims court. Read through our helpful guide before filing your claim.
(Photo: Morgantepsic)
@floofy: Short answer: yes. Long answer: hell yes.
I had a friend who bought an xbox game from Target. But when he got home there was no game inside! I told him there’s NO WAY they’ll return it. But we went and the store manager told us this was the 6th return like that today! They suspected an employee was taking the items out of the package and then resealing it.
This can happen. Sometimes the boxes for the samples get sold by mistake. This happen when I worked at a big box club store.
Why, exactly does the store automatically have to believe the consumer in this case. It may happen at targets everywhere, but this could be the first time at this one. I know this sucks for this person, but if everyone with an empty box got new stuff…..those empty boxes would start getting more and more expensive.
I’m not blaming the victim here or saying he is lying, but I am saying that Target is most likley not the one making this guy a victim. Maybe an employee stole it, maybe a customer stole it, maybe the manufacturer made an error in the boxing process, or maybe this guy was lying. too many possibilities for it to be automatically target’s fault.
I know we hate them, hell I hate target, but why is it automatically their fault?
@vanilla-fro: But in that case, out of all those other possibilities, the customer’s at fault in, well, one of them. It’s not like the customer would have any say over a manufacturer error or an employee stealing (unless they’re working together on that, in which case, it falls under customer theft). But the store has more of a say.
Why do you guy shop at these big box stores in the first place? It seems we’re always getting stories about Best Buy, CompUSA, Wal-Mart, etc. don’t you guys learn?