Three travelers claim British Airways acted recklessly in losing their luggage, and have filed a class action lawsuit against the airline, Seattle Post-Intelligencer reports.
If approved, they can expect many others to join. British Airways lost one bag for every 36 passengers this spring.
BA travelers passing through London’s Heathrow airport complain their luggage often doesn’t arrive with them at their final destination. When it’s finally delivered, it’s often soaked and mildewy, owing to it being left outside the overflowing terminal for days, exposed to the elements.
Lost luggage prompts lawsuit [Seattle Post-Intelligencer]
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