Blockbuster Cancels Your Plan? Or Does It?

By September 6, 2007

Can someone tell us what the hell is going on with Blockbuster? Some readers are writing in saying that they’re being allowed to keep their plan but are warned that if they change it they’ll be kicked off and charged more. Other readers are saying that their plan has been completely canceled and they have to choose another one. Still other people are on the same plan but now are not receiving coupons. We’ve gotten about 20 emails about this issue, but are at a loss to understand it.

Can we please get a straight answer about what the hell is going on with Blockbuster? They are definitely screwing you, but apparently they’re doing it in about 9 different ways, making it hard for us to write the headline.

(Photo:Maulleigh)

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Comments

  1. kepela says:
    January 3, 2008 at 12:36 am

    My Plan read:
    Blockbuster Total Access Premium
    $19.99 / month (plus taxes)
    3 at-a-time, unlimited mailings
    unlimited in-store movie exchanges
    +1 FREE bonus Movie or Game Rental E-Coupon / Month

    But I wasn’t getting a coupon, so I emailed… and this is what I got:

    “Total Access–3 at a time for $19.99. (Maximum 5 in-store exchanges.) Unlimited online rentals and unlimited in-store exchanges per month. You will receive up to 3 online DVDs, 1 at one time, plus unlimited in-store DVD exchanges per month.”

    I’m more confused now than ever. Is it three at a time or one at a time? Is it unlimited in store exchanges or up to five in store exchanges. No mention of the lack of coupon at all. So does the plan I signed up for mean anything? I can sign up for one plan and they can give me a different plan? I signed up for three at a time online rentals and UNLIMITED in store exchanges AND one e coupon a month. Bad enough that they changed the price from $17.99 to $19.99, but now they’re changing what I get for my money too.

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