USAA dropped a goose-egg in my mailbox today, a letter informing that there’s a new arbitration agreement being added to my AMEX contract. Lovely, I just love being stripped of my rights to a trial with due process.
I’m disappointed that USAA, which is otherwise renown for their customer service and concern for their customer’s well-being, would resort to this chicanery. Maybe AMEX is making them do it, I dunno. (update: A reader with a USAA Mastercard writes that he received an arbitration notice as well).
In any event, the notice also says that I have until October 15, 2007, to opt out of the arbitration agreement without penalty simply by signing and mailing in a form, an option I will most certainly be exercising.