Turns out that for security purposes, the shiny brass at IKEA use email addresses that stray from the format we posted yesterday. If you’ve got an IKEA complaint that needs to go the top, use the addresses inside while the getting is good.
prenille lopez – President – opez@memo.ikea.com
hilde abbeloos – US Deputy – ilde@memo.ikea.com
lars ridoff – US Deputy – roff@memo.ikea.com
Frank Briel – Manager IKEA Stoughton – nkbr@memo.ikea.com
Gail Franc – Manager IKEA New Haven – ggf@memo.ikea.com
Mark E Mccaslin – Manager Ikea Canton – sacc@memo.ikea.com
Lars Meyer – Manager Ikea Long Island – lmww@memo.ikea.com
Max Urban Hedberg – Manager Ikea Bloomington – urba@memo.ikea.com
Patricia M Lobell – Manager Ikea Paramus – gips@memo.ikea.com
Robert Kay – Manager Ikea Elizabeth – bobk@memo.ikea.com
Heine Roikjer – IKEA West Sacramento – hnrj@memo.ikea.com
Jill Matherson – Manager IKEA East Palo Alto – jima@memo.ikea.com
Kenneth Bodeen – Manager IKEA Portland – kbod@memo.ikea.com
Laurie Helm – Manager IKEA Seattle – pelh@memo.ikea.com
Michael La Cour – Manager IKEA Orlando – MILC@memo.ikea.com
Michael O’Rourke – Manager IKEA East Bay – mor@memo.ikea.com
Peter Steinweg – Manager IKEA Sunrise – pweg@memo.ikea.com
Jenifer Woods – Legal: Service Office USA – erds@memo.ikea.com
Tracey Kelly – US Leadership Service Office USA – trak@memo.ikea.com
(Photo: Odhran)
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Nice. You can run but you can’t hide, executives.
More likely, they’re just different for whatever reason, and the addresses were just set up differently on old systems or whatever. We have a bunch of cases of that here where I work, and it is admittedly annoying when you’re trying to reach someone with one of the weird ones.
They’ll just forward your email to someone that can respond.
@Melov: With a smarmy comment included, I’m sure.
Warning: I’ve reached Prenille’s Lopez’s office regarding a major series of f-ups. It’s Ikea, man. They don’t care. Don’t expect to even get the corporate blow-off letter… I got no response at all.
Hmm, anyone have the name of the manager for Frisco, TX?
When I worked at IKEA in seattle, all our email accounts used the 4-letter abbriviation, not just managers.
@poppawheelie: Try Lars Ridoff
@whereismyrobot: I think it’s Jim Tilley. April Berg is Frisco PR manager.
Damn! The Orlando IKEA isn’t even open yet, and we already have the manager’s name and email address. I’m impressed!
It’s good to see there are ways to speaking to the top when things go south.
I worked part time for IKEA for 3 years. In their internal email system an email is a memo. Instead of sending an email to your team you send a memo.
Probably where they got that twist to their email addy’s.
I second PoppaWheelie’s comment. I’ve also reached Pernille Lopez’s office seeking help with major screwups. They don’t respond at all. They don’t care so I shop elsewhere.
My advice: If you fell that you must shop IKEA, buy assembled items and inspect them before you leave the store or don’t bother. But really, go elsewhere.
As of January 2011, firstname.lastname@memo.ikea.com no longer works per an auto-reply I received when I tried it. Anyone have the new format? fyi, firstname.lastname@ikea.com didn’t work either.