This is how Ben Baldanza CEO of Spirit Air responded to a complaint letter from a first-time customer:
Please respond, Pasquale, but we owe him nothing as far as I’m concerned. Let him tell the world how bad we are. He’s never flown us before anyway and will be back when we save him a penny.
Which might have been ok, had the email stayed inter-office, but Baldanza seems to have hit “reply all” and accidentally sent the message back to the original complainant. Oops.
Even if you read the original complaint and agree with Baldanza in principle, that’s a pretty jerkoff way to respond to a customer and if he had any balls, he would apologize and refund the twenty-two cents or whatever the passenger paid to ride on Mr. Baldanza’s discount thrift store flying claptrap.
According to a judges’ profile on International Gamers Awards, Baldanza is a avid gamer and, “particularly enjoys development games, transport or “network” type games, any odd game or dexterity game and trick-taking card games.”
Here, let’s play a card game, aces up the sleeve are wild: because of the reply-all getting posted online, we now know the Spirit Air corporate email format: firstname.lastname@example.org.