AT&T gave St. Louis Post-Dispatch columnist Michael Sorkin step-by-step directions for signing up for their $10 DSL offer that did not work. Sorkin had joined in us reprimanding AT&T for hiding the $10 DSL package that will surely usher in the apocalypse if ever found by customers. AT&T told Sorkin the whole hiding the ultra-cheap internet service thing was just a big misunderstanding:
AT&T spokesman Kerry Hibbs says the company hears you and “We’ve changed our website to make our $10 DSL offer more prominent and easier to find.”So we tried again — and still couldn’t get it to work.
What a surprise. Look, AT&T, if you are pretending to hear us, then do the following: Add a $10 DSL option on your homepage. Revolutionary, ain’t it? We know web developers charge outrageous hourly rates, so we have taken the liberty to create a mockup for you:
When Sorkin pointed out that AT&T’s confusing directions again did not work, they sent him yet another set of directions:
“Go to http://www.att.com/.“Click on ‘View More Internet Services’ in the middle of the home page.
“Click on ‘DSL at even a lower price!’ at the bottom right page.” (He said there previously was no such header.)
If that doesn’t work, don’t try calling AT&T, according to Sorkin: “AT&T says it will not provide a phone number or e-mail for people who still need help getting the offer.”
AT&T says: You CAN get our $10 DSL Internet offer [St. Louis Post-Dispatch]
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I have AT&T and apparently I’m in a contract, even though I’m paying the non-contract price. Meh…I’m dumping them in January when my 6 month “contract” is up. I hate the jack-booted thug approach to customer service and they can suck it.
i know we are all hopelessly addicted to our technologies of communication, but the only way companies like at&t are ever gonna change, is if you stop feeding them money.
not like it would ever happen, but imagine if everyone who’s fed up with this garbage agreed on a specific date (1-1-08) to cancel any and all of their services from or related to at&t. furthermore, don’t pay them their cancellation fee(s), because of their breach of contract (take your pick from the stories on consumerist). be sure to explain that when canceling and pay your final bill sans early termination fees right then and there.
you may not hear much about it immediately, but if they lose even 10% of their customer base in a single day, come a few months later it will be a much different story when reports to stock holders and other public information is available.
Why would anyone want this $10.00 dsl service. The fact is it is almost dial up speed, no one is going to be happy with it and ATT makes absolutely no money. Should they make it easier to find? Of coarse, but ATT and Verizon both know exactly how far they can stretch the rules with the current administration.