How UPS Delivers When You're Not Watching

Looks like somebody set up some security webcams on their house and managed to catch a UPS truck driver deliver a package… by chucking it against the door from several feet away. Sorry miss about your imported German porcelain dolls, but your walkway and lawn are really too unkempt to bother walking to your door. Man’s gotta schedule to keep, you see.

(Thanks to gbcue!)

Comments

  1. allstarecho says:

    Someone just lost a job.

  2. campero says:

    That was AWESOME!…he he
    You could totally tell it was a light package though, I don’t think they would be able to throw a desktop in a box like that…
    But yeah the video is hilarious…

  3. campero says:

    @HungryGrrl: That’s awesome…ROFL

  4. Mary says:

    I’ve never had a problem with UPS or FedEx pretending to deliver things and not actually doing it.

    DHL on the other hand, I hope I never have to deal with again. THREE TIMES they’ve decided to just not deliver something because they didn’t have the proper apartment number, and all three times the apartment number was given to them, but not printed on their delivery slip. They didn’t call, they didn’t try too hard to correct the error. It wasn’t until I called and said “where’s my box?” that they bothered with it.

    But I’ve used FedEx and UPS frequently at my old job, and both worked really well. I guess it’s the luck of the draw for which guy you get assigned to your area.

  5. alice_bunnie says:

    Doesn’t beat DHL. I ordered eyeglasses and they arrived in a 8×5 padded envelope. The delivery guy decided the front porch wasn’t a good place to put them. Laid them down in front of the garage door in the driveway. Luckily I saw them, they were laying right where I normally aim my front tires. :/

    The next day UPS delivered a box and put it in the same place. Nicely visible from the street, not discreetly on the front porch. At least this was a larger box and not an envelope.

  6. erockO says:

    THIS is how you deliver a package
    [www.youtube.com]

  7. LionelEHutz says:

    It is the homowner’s fault. They should have a moving sidewalk, colored red no less, for the UPS guy because anybody who sits on their ass as much as they do can’t possibly be expected to actually walk up to the doorway.

  8. ksnicholas says:

    I have had both good and bad experiences with UPS drivers. One driver threw a package hard enough that my front door which was slightly ajar came open and banged loudly into the wall. Another driver took the time to walk around to the back of the house so a large package was out of view of the street, and then wrote a note telling me where it was.

  9. jeff3545 says:

    What exactly was this homeowner hoping to secure with cameras? Was he trying to keep Sanford & Son from making off with his junk. If the UPS guy has to navigate an obstacle course to the front door, there’s a point at which I won’t fault him for chucking the package.

  10. WillACarpenter says:

    I didn’t know UPS guys worked as Moving Guys during their down time! Sweet!

    //

  11. Havok154 says:

    Hah, you can even see when it hits that kids wagon.

  12. factotum says:

    There’s a book titled “Gig, Americans Talk About Their Jobs” that details all sorts of different jobs written by the workers that perform them. The first one is a UPS driver. Here is an excerpt.

    “The service you give people all depends on how they tip you at Christmas. People who don’t tip you at Christmas, you fuck them. They get dropped off late in the day and picked up early. Or, you drop ‘em off and pick ‘em up a the same time.” … “I’ve also delivered dildos and lots of porno. You can tell because anything from 1 Apple Court in North Carolina is pornography. So you tear it open. The clerk told me that in the beginning. You always open it, you know, to read it, check it out, see what it is, laugh about it. You just open it up on the truck and then you tape it up again after you’ve looked.”

  13. Maulleigh says:

    @factotum: I always think about that part in GIG. Thanks for mentioning it here.

  14. waxer says:

    Yah! Good mid-day laugh. Thanks!

  15. GiselleBeardchen says:

    Considering that it appears the security cam system is exponentially more valuable than the property it protects, I say we give the UPS guy the benefit of the doubt. He does look down a couple of times and judging from the rest of the property–there very well could have been a river of shit he had to hurdle to get to the porch.

    Was this package going to Fred G. Sanford?

  16. evilisay says:

    I had a friend who worked at UPS for years in the early 90′s. This type of abuse is the least of a consumers worries. The best story he told me was how the guys loading the trucks use to be able to take those Gateway cow boxes and bounce them like basket balls. Gateway use to pack those things tight he would say!

  17. chimmike says:

    first, I’m kind of curious. I’ve never seen a UPS delivery guy move so slowly. 9 out of 10 UPS guys are at a full sprint delivering packages, the other one guy at least jogs quickly.

    Second, two delivery vans parked ghetto style in the driveway. Nice work. Sidewalk? Severely overgrown bushes block it. Maybe there were spider webs or other shit in front of the door that he didn’t want to go through? I can’t blame the guy for not going all the way through the frickin bushes…………..if you can’t maintain your property, don’t get pissed when delivery people won’t come to your front door.

    As someone said before, the only thing that caught my eye was the white-trashyness.

  18. Canadian Impostor says:

    You can see him pushing his way between those two bushes when he gets to the end, looks down and gets the “fuck it” look on his face. There was probably a ton of shit in his way, put there by the people who wanted to catch a UPS driver throwing a package.

    This all seems like a setup, or a fake video.

  19. Raziya says:

    Ha, this video is hilarious.

  20. Phuturephunk says:

    As much as I want to wag my finger at UPS, you should hear some of the stories these guys have about trying to deliver packages to customers like this guy probably is. If there’s that much shit in his front lawn area, I can only imagine the minefield to the front doorstep.

    Not that I like to side with Corporate America, but c’mon, there’s more to this than is being said.

  21. wndrwmn24 says:

    I love it when I get huge boxes and they put my doormat over it to hide it……talk about making it more conspicuous.

  22. É®îç says:

    If you would like to see a higher quality version of this video (and read the comments from the guy who made it) go here – [www.dslreports.com]

    You can actually see the cobwebs other crap that have taken over the entrance to the residence. Can’t blame the deliveryman entirely.

  23. Dibbler says:

    UPS guys have always been great delivering stuff. It’s the FedEx guys that pull into the driveway, write something on their notepad and then back out and leave. Later it shows up on the tracking website as “no one home to sign” or something like that. I had to run out and chase the guy down the street on time to get my package.

  24. nctrnlboy says:

    You guys saying that its a white-trash place the guy is delivering to are NUTS! All I saw were two vehicles parked in the parking spot (who knows if there was enough room to park them perfectly parallel… & why does that matter?), a couple of empty trashcans (possibly left over from trash day pickup), a small child’s wagon on the porch and a quite decent security camera setup (wish my camera setup was that nice!). I’d hardly call that a white-trash meth den!

    Oh noes! The delivery guy had to dodge a branch & squeeze between two bushes!!!!! Maybe he should have just dropkicked the package from the ups truck then? Sorry, if ANYONE is at fault here… it is the ups delivery guy who literally THREW a customer’s package on the porch instead of setting it down.

  25. lostsynapse says:

    @lestat730:
    I talked to a person who worked years ago in a hub unloading semis. The people there had very abusive supervisors so they would retaliate in the back to the truck where before dawn the cameras could not see them. They would love to repeatedly drop computers and hide letters behind the plywood lining the walls of the truck.

  26. quantum-shaman says:

    hey if i had to walk through thorny bushes in shorts and step over giant dog turds in the walkway to deliver your damn box, i’d toss it at your door too.

  27. skittlbrau says:

    My ups guy never rang the bell, and I was home waiting for my package – even leaving a note on the door that I was home. I think it had to do with the fourth floor walkup part.

    I called the depot and bitched until the guy came back. Now I get packages delivered at work and let the mailroom handle the UPS men.

  28. zackola says:

    WTF! I saw this happen outside my building the other day too. But it was FedEx. This guy was literally throwing boxes of stuff out of the back of his truck onto the street, then stacking them up neatly on his handtruck. Idiots.

  29. drumbum says:

    While browsing the UPS website, I noticed they have a new service, called Delivery Intercept:
    [www.ups.com]

    Why does this seem like a great idea for scammers and a horrible idea for people buying off of Ebay??

  30. katiew480 says:

    I once had to delay a vacation for two extra days while waiting for a box of wedding invitations to arrive via UPS. The reason? I was told by customer service that it was a weather issue (though it was 80 degrees and sunny). She said that on warm days the drivers sometimes only complete half their route, due to lack of A/C in the truck. I hate UPS.

  31. The service you give people all depends on how they tip you at Christmas…

    @factotum: Wha? Tip? Seriously?

  32. kimsama says:

    @Rectilinear Propagation: Haha, let’s not turn this into another tip thread! ^_^

  33. warf0x0r says:

    What was on the steps? It looked like he was disgusted by whatever was between him and the door.

  34. deeness says:

    That explains it. My front porch is currently under construction. The stairs are gone completely, so the deck (what’s left of it) is inaccessible. In addition to the caution tape I left a sign on the door for UPS to please leave my package on the back deck (like they frequently do for my next door neighbor). Of course I get home and the large, but light, package is on my front porch. So I’m pissed because I figure if he had fallen I’d be sued plus I have to retrieve the darned thing…I’m eight months pregnant by the way. But since he probably just lobbed the package from the curb, I guess it’s all good.

  35. bbbici says:

    That is really stupid for the 4 seconds it saved him. I guess he doesn’t receive too many packages himself.

  36. @kimsama: Sorry! Sorry! Pretend I said nothing! :)

  37. Eilonwynn says:

    Purolator in Canada is worse. I’ve done pick-up jobs for them through a temp agency around christmas because I needed the money – I’ve watched the guys there, in the plant, under the supervisor’s noses, play baseball with packages as they’re loading the truck, use them as steps in order to clear blockages as the stuff comes down to be loaded…. I’ve yet to find a shipping company that doesn’t treat my shipments like complete crap.

  38. radiationman says:

    Unfortunately this isn’t unique to UPS.

    I’ve caught DHL in Virginia doing this on several occasions. Actually called DHL from my car as a driver I was following stopped in front of a house rolled down the window and flung the envelope at the door of the house he was delivering to.

    I’ve never had an issue with UPS or FedEX, but DHL is a different story… 4 suitcases left on my lawn with no knocking, drivers not even attempting to deliver – just leaving “missed you” notes, as well as envelopes and packages found in my bushes becuase the driver just tossed them towards my door…

  39. bambino says:

    @cheviot: Give me a fucking break. Literally.

  40. bambino says:

    @LatherRinseRepeat: Yep. My drum teacher used to do handling for them. Worst ‘care’ ever.

  41. OptiGeek says:

    Gripe #1: Delivery guys who put a heavy package against the storm door (opens outward, duh!) so that I can’t open the freaking door!!!

    Gripe #2: The FedEx guy didn’t ring the doorbell and left with my medicine (no signature required — could have left it on the porch). I had to wait till he returned to the office and unload his truck, oh, and of course, I had to drive 2 towns away where the office is (don’t know what you call the depot, dispatching place). It was on a Friday and I needed my meds and he never even tried to see if anyone was home AND IT DIDN’T EVEN MATTER! No signature required, doofus!

    And yes, I’ve seen the mail carrier throw a package once he had taken as few steps as possible.

  42. jpp123 says:

    Fedex ground are the worst -they threw a computer monitor over a 6 foot gate when I wasn’t in.

  43. celtickuja says:

    @JEANNAIMARD, wrong. UPS drivers are paid by the hour. FedEx drivers are paid per package.

    UPS delivery guidelines indicate that it is perfectly acceptable to leave a package without a signature at a residential location. Companies who ship via UPS are aware of this and have the option to require it be signed for. If a driver releases a package without signature, and it goes missing, UPS is accountable for it since they can’t provide proof of delivery.

    You also must take in to consideration that the driver can see where the package is from. Surely in this case he knew that it was clothing or some other unbreakable item (the package sure appears to be very light weight, obviously not “imported German porcelain dolls” as Consumerist so snidely remarks). Keep in mind these drivers have families that they would like to get home to some time before 8PM. So sorry if your blouse from J Jill has a wrinkle in it because the UPS driver tossed it gently on to your porch.

  44. ironchef says:

    F-R-A-G-I-L-E

    or the UPS drivers read it as…Fragi-lay. That’s must be Italian!

  45. consumer_999 says:

    Yay! So glad someone caught one of these lowlifes doing what comes naturally. This is standard practice from what I’ve seen. When people are outside near their homes and a delivery comes, it’s with a smile and a friendly word. During the day when “no one’s around” (I work at home, so I see it regularly), it’s a matter of speeding up with the truck, throwing your package from a distance, and speeding away. Because they truly care about your package!

    A funny event I saw one time: in his haste to deliver before his shift ended, Joe UPS drove into a nearby circular driveway with a low hanging tree over it, and slammed the roof of the truck into the tree branches. The tree won. Dented the roof in pretty good, all along the top. After screaming profanities (“Mother fucker! Fuck! Shit! FUUUCK!!!!”) he of course did the usual – threw the package and drove away.

  46. DanGarion says:

    people actually think this is real? Wow… Looks fake to me.

  47. Wubbytoes says:

    Haha, what a lazy bastard. Would it have killed him to walk another few feet to the door?

  48. Kezzerxir says:

    Someone should ship some sensors to various parts of the country and and see how much abuse packages really do get.

  49. tinyrobot says:

    You have to remember, UPS drivers are normal people. And just like normal people (especially here in NYC), some are angels, and some are horrendous douchebags. Our driver that delivered for us in Bed-Sty was incredibly nice, brought bones for our puppy, and would come back twice rather than leaving an infonotice. Our UPS guy in our new ‘hood is even sweeter than the last fella, and is always friendly and cheerful no matter how hot it is.

    This caught-on-camera fella is clearly demonstrating one of two things: either he is an unforgivable douchebag, or the people he is delivering to are such miserable pricks that you or I wouldn’t hesitate to throw their property at their property either.

    Everyone wants respect from people in service industries, but remember that it’s always a two way street. If this driver was just being lazy, than he should clearly be reprimanded or fired for such conduct. If he had a grudge because he was treated like crap by the customer, I’d say that’s not entirely UPS’ problem….

  50. EllisDee says:

    I think that the title of this “How UPS delivers when you’re not watching” is a little bit misleading. Every UPS deliveryman I’ve met has been really nice and several times has done MORE then they need to. My packages are ALWAYS behind my screen door, or even sometimes at my back door.
    One year, my mom ordered a lot of christmas gifts via catalog, and the box would have a picture of the item on the outside. The UPS man placed all the packages inside our basement door (outdoor, unlocked basement) and then placed a note above our door (so none of the younger kids could read it) that he was worried the kids would see what they were getting for X-mas.

    Don’t be so quick to bash the ENTIRE UPS, because ONE guy was a bit lazy, MAYBE. We don’t even know if he could reach the door or not.