A guy who enjoyed working in the hospitality industry tells you how to achieve happiness through serving others. Aww. [Zen Habits]

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  1. voteccow says:

    To sum it all up, you should enjoy what you do in life

  2. Scuba Steve says:

    This man would get eaten alive in the corporate culture of today.

  3. bohemian says:

    Two things have changed over the recent decade. Most people in customer service or hospitality jobs or jobs that have an aspect of that get no customer service type training. If they get anything, they get the corporate scripts of how to deal with people. These are usually written only as a way to control others, not how to best interact or problem solve.

    The other thing that has changed is the horrid behavior of a segment of society. More people are simply horrible customers. I have seen some amazingly inappropriate behavior given the situation as a bystander. I’m not sure if it is stress people are under today, they think outragous bad behavior is their birthright or will get them their way, or some people are just jerks 24-7.

    I see less of this bad behavior the higher up the market you go. More really bad customer behavior in a big box store vs. Nordstrom, or a 3 star hotel vs. a 4 star. But you still will run into the entitled person who thinks because they have some perceived form of wealth that they can act like a dictator and people should jump.

  4. B says:

    It’s easy, all you have to do is hate people. Then denying claims and screwing over customers will make you smile.

  5. mermaidshoes says:

    working with people definitely has its ups and downs. i quit my customer service job because i was tired of dealing with stupid people & unreasonable complaints, but i do miss how it felt to actually help people from time to time. in my current position, i often feel like my work is unnecessary and meaningless–even though i’m getting paid for it. sometimes feeling effective & important is more desirable than making lots of money…

  6. miborovsky says:

    He’s lying.