I get ill eating those things regardless of their delivery temperature.

I think this is awesome. Most would just serve the food. Kudos to Starbucks.

And I bet someone ran in there, demanding a sandwich anyways.

The real question is whether these were juicy raspberry sandwiches, or just the normal kind.

Damn no $9 sandwich today.

It's a sad world when we feel we have to compliment people for doing the right thing.

@letoofdune: Many, many people, I'm sure.

HOW CAN YOU NOT HAVE SANDWICHES?? I DON'T CARE ABOUT YOUR STUPID HEALTH REGULATIONS I WANT A SANDWICH NOW!!!!1!

In related news... I wonder how much Wal-Mart adheres to this policy? I regularly see damage to grated cheese that has been allowed to sit at room temperature (or worse). Do they just let their groceries sit in the back until it is time to stock things again the next night?

No restaurant with any sense would serve above temperature food.

not pictured, the guy puking because he ate the egg salad sandwidth in the bathroom next to the drunk homeless guy.

I'm more impressed not by the action, but by the disclosure. Actually telling the customers why they can't purchase a sandwich today instead of just blaming some supply chain fiasco or claiming to have run out.

They get two thumbs up from me. More responsibility needs to be taken at the "human" level. So often we rely on what someone else tells us.

Those sandwiches are disgusting anyway.. ever read the nutritional info on their "holiday" turkey/cranberry/stuffing sandwich? It's incredible that something like that can be sold as a single serving. Not to mention the wilted lettuce and soggy bread on the other sandwiches.

BTW, I wouldn't be so sure that -all- Starbucks stores would pull the sandwiches because of a bad delivery (or a faulty refrigerated display case).

@ SCOOBYDOO: Yeah, it's unfortunate but it's also good that they had the openness to tell their customers what happened.

I'm also curious if this will cause them to more carefully check their incoming shipments now, which would be great. I get the feeling that this was a case of the sandwiches being so blatantly "above safe temperature" that the employees where totally grossed out.

In fact, be wary of ANY open refrigerated display cases. They're notoriously bad at keeping things cool (for obvious reasons). In my experience, food kept in these is usually right at the borderline temperature.

Wow. Venti Whine much?

They don't want to make you ill, yet they have no problem burning the shit out of you by not putting the lid on right.

Just the other day, I stood in line behind a woman who ordered a piece of poundcake, which the cashier refused (very politely) to sell, since it was on the hard side, and probably not very good to eat. The customer didn't seem too miffed, and instead ordered a smaller pastry, which cost less.

I was impressed by the willingness to let go of some change in favor of the customers wellbeing. Starbucks may not have good coffee (I only go in for the M&M sugar cookies) but at least they are consumer friendly!

Maybe the sandwiches got mixed up in an incident with some hot tea that wasn't covered correctly.

Anyway though, +1 for honesty, and the impression that they do check their food quality.

That's good to hear!

@nighthwk1: I've had the vegetarian sandwich several times and it was tasty! It was 380 calories so not that much considering it had a lot of cheese. As usual, quality will vary from store to store.

Sandwich nazi says, "No sandwich for you!"

@mantari: They don't. I've seen cold trucks come in that are above 40° even after spending 3 hours in a refrigerated truck at 30°. The management at the store was told and corporate Wal-Mart said sell it anyway.

Say what you want about Starbuck's pricing and coffee, but I've never been treated badly by their employees.

@iMike: I worked at a Pizza Hut Express at a Target a while back. One day someone left a box of pre-cooked egg patties out at room temp for several hours (they're supposed to stay frozen). My boss took a wiff and said they smelled fine so he stuck them back in the freezer. Needless to say I threw them out when he left.

@ptkdude: I always check the lid, perhaps one can be too trusting?

Kudos for not selling the sandwiches.

File this under "things that never, ever happen in China".

Kudos to them, but I'm still not paying that much for their crappy sandwiches.

That's great. They are to be commended. Anyways their breakfast sandwiches are pretty good. Not sure about their regular sandwiches. I'll keep in mind that they cost like $8 if or when I want to close my credit card (I have a starbucks duetto visa).

What's even more amazing is that the sign is correctly spelled! That makes me happier than unspoiled sandwiches.