iPhone Sends Itemized Bill For Every Single Image You Access
Unfortunately, Apple's design gurus didn't get to lovingly sculpt AT&T's billing system, so when the first iPhone users opened their bills this month, they got a surprise. Actually, pages upon pages of surprises. Every single image gets assessed a fee based on its kilobytes, and is then painstakingly itemized on your AT&T bill.
Hundreds of listings of "Data Transfer" of type "Data" at rate code "MBRF," along with its kilobytes. Never mind if the customer is on an unlimited data transfer plan. New York Times technology writer David Pogue's bill was nine pages long. Daring Fireball's was 45.
The Poguester kills it best with, "This development illustrates yet another clash between Apple's typical philosophy of elegance and simplicity-and the unprepared, cluelessness of its cellular partner."
Another good reason for iPhone users, if they haven't already, to switch to paperless billing.
iPhone+AT&T Bill=Uh-Oh [NYT] (Thanks to Colin!)
Linked List: July 2007 [Daring Fireball]
(Photo: Getty)
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Comments:
@yg17: Actually, it doesn't say that. Every AT&T bill (and Cingular before it) does this. It just says "data transfer" then the number of KB. It's very annoying, especially if you do have an unlimited plan. My phone bill, which consists of 5 people, can easily run over 100 pages because it does this, plus list every text message in and out and every phone call.
@Black Bellamy: I agree. If I succumbed to the IPhone hype and heard about this, I would switch immediately back to paper bills.
@lore: Actually, I've known husbands/wives who have used this to check on cheating from their spouse, via phone and text. Only problem with the text is that every incoming text and a good handful of outgoing ones list your phone number instead of the other party's. They do list if it is incoming or outgoing, though.
I usually scan most of my bills in to keep a record of them, but not this one. When I got my first bill a few days ago, I laughed as this huge 20 page monstrosity fell out (along with all the advertising...) Then I got scared that they had screwed up the bill and it was going to $1000 or something.
Part of that $20 unlimited data plan must pay for the postage for sending out the cardboard box full of useless data every month.
Hopefully they'll fix this.
So many people are complaining of long bills because of the itemized detail. What happens when the company says you used an extra 500 messages over the bundle you purchased. How will you know what numbers they were to, or if they are duplicate charges?
Well we'll find out next month (8/3/07) when AT&T (wireless) switches most users to the new billing format which doesn't detail usage.
I guess the new complaint is that the bills don't list the details of calls, messaging or data usage.
See ya in a few weeks...
I like to keep a record of all of my bills so that if there is a discrepancy that I discover later, I can see how far back it goes. I don't feel like I can really rely on the online records because they have a relatively short lifespan. I would also prefer not to be the one to shoulders the expense for the ink and paper, which I would have to pay in addition to my normal service charges if I print them myself.
I do recognize the environmental concerns with the additional paper and the fuel necessary to deliver it. Nevertheless, I feel like I'm getting more value for the fees I'm paying, considering I never go over my minutes (or even come close).
Basically, I see these efforts to persuade people to switch to "on-line" billing as a cost-cutting measure that helps out the company tremendously, while minimally benefiting the consumer.












The best part is, with an unlimited data plan, the fee is zero, but they still list it out on the bill.