Email American Airlines Customer Relations

By consumerist.com July 20, 2007

You’d be hardpressed to find it on their site or listed anywhere else online, but American Airlines does have an email for addressing customer inquiries: Customer.Relations@aa.com. (Thanks to Lina!)

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Comments

  1. RebekahSue says:
    July 21, 2007 at 3:01 am

    are these stored in one central area, or, if we need a number should we google

    Company site:consumerist.com

    and search?

    btw, trying to find a claims department for AirTran that ISN’T a claim for lost luggage is hell. When I phoned, they didn’t HAVE it – first you file a claim over the phone, then they see if the flight attendant has done a ticket, THEN they call you with an address. Maybe. It’s easier to file suit.

  2. azntg says:
    July 21, 2007 at 4:09 am

    They didn’t bother listing that email on their webpages.

    But then again, who’s to say that they don’t check that email address either?

  3. gabrahamson says:
    July 22, 2007 at 11:34 pm

    I had no problem finding their email. I went to AA.com->Contact Us->Customer Relations and there it was.

  4. danseuse322 says:
    December 23, 2007 at 6:21 am

    This email just bounced for me. I guess they were afraid to hear how their avoidable delay endangered my life by putting me in a highway in an ice storm because had they shuttled the plane to our airport on time we wouldn’t have arrived after the temp dropped below freezing after a day of snow. I sent it to the Customer.Relations@aa.com. and it bounced “invalid recipient” but I also sent it to the reply I had from old emails–it has an ironic email address:

    AmericanAirlines.wecaare001@aa.com