Jo-Ann Fabrics is sending out apology emails to people who write them in about a customer who was refused access to the bathroom even as she suffered diarrhea right in front of the employees.
We made a mistake. We re very sorry for any frustration and embarrassment that we caused our customer at the Logansport, Indiana, Jo-Ann Fabric and Craft Store on Friday, June 29.
Many of our store restrooms are located in areas that are not readily accessible to customers and therefore our policy limits the access to the restrooms. However, we have immediately changed our policy to allow any customer to use our restrooms upon request.
Again, we acknowledge our mistake in handling this matter and sincerely hope that our customers will be pleased by our change in policy.
Chairman, President, and CEO
Jo-Ann Fabric and Craft Stores
We checked in with Catherine, the complainant, after posting this and she said she’s heard “not a peep” from the company, despite writing them a letter weeks ago. “Seems Jo-Ann’s is sending apologies to everyone but me,” she writes.