Russ writes and reminds us how pounding irrefutable legal truth into a customer service rep’s ear is the key to escaping your cellphone contract without early termination fee…
Just wanted to thank the consumerist for all the great info. I was able to cancel my sprint account today due to the roaming rate increase… now i don’t have to cheat on my i-Phone anymore. Thanks guys!
Just for a tip to the readers, you have to keep at the CSR and eventually ask for a supervisor, it took me 1.5 hours but i just kept repeating “materially adverse change, and i was satisfied eventually.
Triumph in the face of adversity, for the win!
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