Teaser For Our Forthcoming Sting Operation Video
Still working on the video. Here's a small taste of what's to come...
— BEN POPKEN
PREVIOUSLY: Next Week: Consumerist Catches Major Company In The Act
This is a test using rich text formatting and html links. It's the generic "company" ad that should appear on all posts with the Company category if they don't have an ad attached to a specific company.
Post a comment
Comments:
@They Call Me Dan: 3 days from now?
The odds are greater that we wont even see anything of substance for 3 days (many cliffhangers to come!), let alone see anything of substance at all, so I think the over is a better bet if the clock starts today.
As a former Geek Squad employee, I have to say that I don't hate Geek Squad.
I hate that Best Buy allowed Geek Squad's internal culture, morale and focus on delivering supreme customer service to deteriorate.
Food for thought:
You can't please all the people all of the time, however, you should be able to please most of the people, most of the time.
Any retail giant must focus on the bottom line, as well as encourage appropriate sales behaviors, however Geek Squad is a service entity. Not a sales entity. The first focus should be on the customer, not up selling them in every aspect.
Best Buy's Geek Squad services are an 80% margin "product," so every time an agent fixes a computer, it only costs the company about 20% of what someone pays to perform the service. With that in mind, if properly executed, any service-minded organization built on word of mouth for suburb service would flourish simply on repairs alone.
Service organizations focus on 1. fulfilling the needs of its customers and 2. fulfilling the needs and desires of its employees.
Any successful organization delivers on the promise of this mantra: happy employees equate to motivated employees and a suburb bottom line.
Important things have been ignored in Best Buy's Geek Squad from a grand scale: such as the needs of the employee, adequately training the employee, as well as a level of equality in regards to ignoring and/or disobeying policy.
That being said, there's more than meets the eye to a retail giant who's pissed off a few customers.
Dude...dump the stock.
It's like...holding stock in Hell...maybe you don't run the place but really, do you wanna be associated with that?
@enm4r: The over/under starts when the post hits Consumerist, not right now. So, I'm sticking with my UNDER at $5!
{ whooping } { hollering } { carrying on }
Oh man, I hate Best Buy something fierce... This should be fun. Ditto.
To the stockholder(s): Dump that stock.
I hope this is another corporate learning moment -- post-Enron, post-AOL. In between my glee and gloating at instances of Best Buy being deservedly nailed, I honestly hope the world learns from these scandals, and learns that there are better ways to do business (namely, having a culture and practices that don't involve screwing ANYBODY over, ever).
For real.
CONSUMERIST INDUCES EXTREME STRESS ON ITS READERS
Wide World of Web, Earth - The wait for a highly anticipated investigation report has posed multiple health risks to consumerist readers. Reports of headaches from excessive monitor viewing and finger pains from clicking the reload button have left many people about to jump in front of trains. Which they would do, but then they'd never see it, right?





















Awesome! Looks like you guys finally exposed the Wal-Mart Nazi t-shirt conspiracy!