Hacking US Airways' Company Directory To Reach Lost And Found
Here's the recording of us, spruced up by the visual wizardy of our video slave Alex Goldberg, calling Investor Relations (480-693-1227) yesterday, pressing 0, and brute forcing our way to somebody, anybody, any live person to help us just file a simple (and yes, probably totally hopeless) Lost and Found request.
We recommend this technique if you're faced with an antagonistic operator, or, as in our case, a company that tries to prevent you from even talking to an operator. — BEN POPKEN
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US Airways Lost And Found: "That's Pretty Low On Our Priority List"
UPDATE: US Airways Broken Lost And Found Page
US Airways Numbers That Don't Work Quite Right
US Airways Broken Lost And Found Page
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Comments:
Good luck finding anything lost in transit, you would probably be better off going straight to the place where they sell your stuff when you lose it - the unclaimed baggage store in alabama. Hey a guidance system for an F16 fighter jet valued at a quarter of a million dollars belonging to the U.S. Navy made it there, what hope is there for your stuff?
Wow, Ben, all this effort ... what did you lose?!
@faust1200: I happen to have the NKOTB box-set, and let me tell you that's some of the best music I've ever heard. Hangin' Tough is my all-time favorite.
you gotta be kidding me. it seems as if they lost TERRI too!!
This is CLASSIC!
Has anyone followed up with what is on the broken page? "If you believe there is a problem, please send an email to technical support or call our Internet Help Desk at 800-327-7810." I am curious as to what the Internet Help Desk says.
Those pictures in the beginning of the guy drinking and the keg stand look just like Will Leitch from Deadspin. Which doesn't surprise me. I couldn't listen with the sound though, so I'm not sure of the context.
"I hacked your phone directory."
While that is technically correct, it sounds really really lame.
I love the pictures!