According to OXO's Satisfaction Guarantee:

"We guarantee everything we make! If for any reason you are not satisfied with an OXO product, return it for replacement or refund. Please contact OXO s customer service department and we will be happy to assist you."

I was not satisfied, so I contacted OXO's customer service department. They had three questions: 1) What's your name, 2) What's your address, 3) Where did you buy the palm brush. That was it. They said I'd receive a new one in 7-10 business days.

Last year I bought an OXO Soap Squirting Palm Brush during my new apartment move-in binge shop. The palm brush performed admirably for a year, scrubbing everything from greasy pans to smudge-marked glasses. A few weeks ago my palm brush started to show signs of old age. Its bristles, once clean and shiny, began to turn yellow and fall out. This I could tolerate. But when the whole bristle assembly split in two, so did my patience.

According to OXO's Satisfaction Guarantee:

"We guarantee everything we make! If for any reason you are not satisfied with an OXO product, return it for replacement or refund. Please contact OXO s customer service department and we will be happy to assist you."

I was not satisfied, so I contacted OXO's customer service department. They had three questions: 1) What's your name, 2) What's your address, 3) Where did you buy the palm brush. That was it. They said I'd receive a new one in 7-10 business days. One week later (5 business days), Fed-Ex dropped a brand new palm brush at my door. I couldn't be happier. Talk about $4.99 well spent! Thanks OXO!