Copywriters for law firm advertising understand that animal metaphors are a good way to quickly encapsulate client/vendor relationships.
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I wish that link had more info, but based on the little they do have, I side with the airline, just as I did lo those many months ago when that little brat threw the tantrum and got her fam kicked off the plane. I wish somebody would press charges. Parents, please have enough of a disciplinary hold on your child so that this does not occur. And try not to fly with a small child unless absolutely necessary. Your fellow flyers, and, indeed, Americans, will thank you.
Hey, that rant is longer than the actual article!