5) Anata Jones at the Hilton in Fort Wayne, IN made us an awesome omelet. She talked to the eggs and coaxed the omelet into folding perfectly without breaking.
4) Tomato-And-Basil gave us a $2.25 slice when we only had $2. They’re worried they will have to raise prices in response to rising milk costs.
3) Gorilla Coffee told us that our punch card that we’ve been filling up was only good for drinks, even though we’ve been buying bags, and we really needed to have been filling up a “bean card.” But they were nice enough to let us talk them into transferring all the punches over.
2) A Starbucks barista gave us a venti-sized cup of free water, over her co-worker’s protests that they’re only supposed to give out tiny courtesy cups of water.
1) On the way to baggage claim in the Fort Wayne terminal, elderly ladies greeted us and pressed free airport sugar cookies into our hands. They were soft and good.
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I have two, actually.
First, I have a Braun electric toothbrush. I had had the toothbrush for maybe 2 months, when it started malfunctioning: it wouldn’t shut off, would shut off intermittently, etc. I figured a seal had leaked and water got in it. I couldn’t find my receipt or packaging, so I just went and bought another one. After a few months, the new one started behaving the same way. I called customer service and a very nice lady said, “Well, that is practically unheard of! I’m so sorry; our product is better than that. Give me the batch codes from those two, and your address and I’ll see if there’s an issue with a certain batch, plus send you the next model up so you can see our product is better than that.” I did so, and a week later, I had a package from Braun containing two of the original model I had purchased, plus one of the higher end model. I’ve been using the replacement for about 5 months now with no problems.
Two weeks ago, I purchased a new deep freeze from Home Depot. I saw the one I wanted on clearance, so I asked the salesman if the floor model was the only one, or if they had more. He said he could pull it up in the system, but he wanted to check the back room, just to make sure they had one. They did, and I had him mark it for me (I had to go get my truck to haul it home, as I was in a car at the time.) I hadn’t been planning on actually buying one, but the deal was too good to pass up.
Anyway, I went back later to get it and the same salesman brought up the unit and helped me load it in the truck. During the process of loading it, I must have dropped the receipt/claim ticket and did not notice it. A few days later, I got an envelope in the mail. It was from the salesman who had helped me load the freezer. He must have found the receipt after I had driven off, so he mailed it to me.
Apple gave me a free video download on iTunes because they said a episode of a show on a season i bought might have been below acceptable quality, and it was fine, but why complain, i have a free video
Another story…
My mom had planned to visit me for the week, but her flight was cancelled. Instead of ariving in Orlando at 4:30, she arrived at the 11:50 pm. When we got to the hotel (I personally called ahead to make sure they held their reservation and told them why we were arriving so late) it took almost an hour to check in. The girl at the computer kept frowning at her screen and scratching her head. I asked her if there were any problems, and she promised me that the reservation was there in the system, she was just looking for a room…
After about 20 minutes another employee came to her aid and had the same trouble. Then their computer system started freaking out and they had to call someone to guide them through fixing it.
Finally after a long wait we were handed our room key. When mom and I walked in the room we were very disappointed. Turns out the only room they had left was a handicapped room, with only one bed and no bathtub. I ended up sleeping on the sofa (hard as a rock and too small) and my mom didn’t get the nice bubble bath she had been thinking about all those hours waiting for her new flight.
The next morning before leaving for the theme parks we stopped at the front desk and asked them to move us to another room. The girl was very compassionate and apologized for the hotel. She assured me that when we returned later in the evening that we would have a better room.
When we came back we were greeted by the guest service manager who helped move our luggage to our new room. When he opened the door we realized that we were given a suite. 2 seperate bedrooms, 2 bathrooms, a small kitchen and patio. The room was beautiful. He also gave us a gift card for the gift shop in case we needed anything.
They totally turned our opinion of the hotel upside down.
I want to play!
Two weeks ago, after a year of saving and researching, I ordered a $699 set of clubs from Golfsmith. I had them sent 2-day in order to get them in time for my next game. When the package arrived, it turned out not to be my beloved clubs, but a scale used for custom club builders…incidentily looking nothing like clubs.
I had to wait on the CS line for 15 minutes and by the time the rep came on I was a little thin on patience. Fortunately the CSR was great. Long story short–> Sent me out the clubs overnight, refunded all the shipping charges, sent a return label via email while on the phone with him and gamed his computer system so I didn’t have to double charge my card until the return was received. He followed up the next da to make SURE I got the right order and on top of that he managed to make some great jokes about mis-picking clubs by picking a scale…
Customer Service ain’t dead, just endangered…
Yikes. I didn’t realize there were so many hoosiers lurking.
I spent 6 years in Indiana. I went through Ft. Wayne once. That may have been one of the places I sped through.
So, yeah, what WERE you doing in Fort Wayne??
I’ve never been charged for water in large and medium sized plastic cups at Starbucks. They let me stay for hours and write, tho I do usually buy something.
It was freezing cold one January morning when I was flying British Airways to London, so I was wearing a sweater. Unfortunately, it was very hot on the plane. When the stewardess came around to offer us drinks, I joked that what I really needed was a margarita.
“Oh, you poor thing, you must be so hot. Do you have another shirt?”
I said I didn’t and she said she would see what she could do.
Which is how I ended up with a free pair of British Airways pajamas. Still have them. They’re comfy.
And her name was “Pippa.”
How cool is that?
CC
Woot for Starbucks!!!