• AT&T Giving Consumers The Runaround Over Secret $10 DSL
“We’ve been hearing that consumers who try to sign up for the plan are getting a sales pitch for a more expensive plan, hung up on, transferred to the switchboard, etc.”
• Man Teaches Apple To Not Repair His Macbook By Smashing It With Sledgehammer
“…or a magic moisture cloud descended on the Macbook in the dead of the night, we’ll never know, but what’s unquestionable that once the sledgehammer came out, we gave the computer screen a little “rock on” hand sign.”
• XBOX360 Consumer Pwns Microsoft Using Level 34 American Express Powers
“Credit card extended warranty, for the win. Check to see if your issuer offers it on items purchased with the credit card.”
• AT&T’s Secret $10 DSL
” As part of a concession made to the FCC in order to get its mitts on BellSouth, AT&T is required to offer basic DSL for $10 a month to its entire 22 state coverage area for a period of 2 years.”
• Calling DirecTV President Results In New, Non-Broken, HD DVR For Nearly Free
“To my delight, I actually did receive a return call from Shannon this morning. In the end, she apologized again for what I had been through and said they were sending a brand new DirecTV HD DVR to me…”
They have sent 3 technicians out here to repair and it still doesn’t work.I
have currently notified FCC, BBB, and Attorney General for the state of
Texas. I will continue to complain to everybody that has ears until the
issues with your service are resolved one way or the other. Also the last
technician that came to my house treated our property like a trash dump.
There are connectors in the yard under the switch box on side of house that
he cut off (great shrapnel for lawn mower to kill or harm children and
unsuspecting passers by) and trash on floor from stripping wire etc behind
living room TV. We have been promised a visit from a supervisor for over a
week now to settle the issues that have gone on since the poor installation
in November of ’07.
We (wife and myself) entered a two year contract (that we understood at
the time to be a one year contract)with Direct TV in late 2007. Big mistake!
I have had problems with the service from the beginning. It started with
shoddy installation that prohibited me from locking my home and protecting
my family and valuables from break in. We are plagued with downtime due to
faulty equipment that won’t even last through the contract period. When we
request service on their defective equipment, they tell us they are going to
charge us to fix their equipment. I had cablevision for 30 years prior to
getting screwed by Direct TV. This is the worst service coupled with the
worst product I have ever been stuck with in my entire life. The worst thing
that ever happened with cablevision was being down for 2-3 hours once every
year or two because of a down line. When I call Direct TV for service, they
tell me it will be a week to ten days before they can get to me. So I am
without television for that long but am still charged for it. I am also
expected to take four to eight hours out of my work day every time Direct TV
comes to my home. The last time I was told service would be performed
between eight o’clock in the morning and noon. The technician did not even
arrive onsite until 12:10 p.m. Service was not performed until after the
agreed upon time that it would be completed. That was just two week ago. Now
the service is broken again and we are told it will be another week before
they can come to fix it. How long will the FCC go on allowing Direct TV to
cheat and take advantage of customers? I would love to have the opportunity
to do a commercial for cable television. After being subjected to customer
service as poor as Direct TV, I know what the worst is. And to top it all
off, when my wife negotiated this contract with Direct TV she was told that
it was a one year agreement. Two weeks ago when we had trouble the last
time, we were informed that it was a two year and not a one year contract
that we originally agreed to. I suppose we can throw a little deceptive
trade
in for good measure… huh? This is the worst experience I have ever had
with any vendor in my 50 years and I will make sure I tell everybody that
has ears to hear.