File A Complaint With The FCC

If you have a complaint about anything that happens over a wire or is otherwise communicated, you can file one with the FCC. Telephone, cable, debt collectors, and more all fall under their jurisdiction.

You can file online, or call 1-888-CALL-FCC (1-888-225-5322) Monday through Friday, 8 a.m. to 5:30 p.m. ET.

We’re not sure what it will do besides create a record, but there you have it. — BEN POPKEN

Comments

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  1. Crazytree says:

    The FCC is the most useless gov’t body that ever existed. They have almost no power to go after phone/fax spammers.

    They’re more concerned about Howard Stern than they are about crooked companies.

  2. galatae says:

    Ok, not so useful for consumer gratification, but incredibly useful when lobbyists go to congress and say, “but wait, there were only 3 complaints to the FCC about this, so you really don’t need to legislate us”. It’s a less effective tactic when there are a few hundred thousand complaints logged.

  3. 300sd says:

    what do you do without a receipt??? Who keeps their receipt from more than 1 year ago?

  4. 300sd says:

    i a retard, ignore my message, posted under the wrong topic

  5. Hmm… I wonder if it is possible to report Comcast for illegitimate business practices.

  6. Trai_Dep says:

    For once, I’d like to see 1,000,000 complaints about shows that the usual FCC whiners complain about thru massive Fundamentalist campaigns. Too bad Touched By An Angel is out already.

    I’m so outside of these shows’ demographic that I have no idea of what they are. Which shows do the Right Wing Whackos love to death? Besides 1/2 hour “comedies” featuring a dumpy hen-pecked dude with a “smoking hot” wife?

  7. lonelymaytagguy says:

    Actually, the complaint process can be quite effective. I have used the online complaint form twice against cell phone companies, Sprint and the original incarnation of AT&T.

    In both cases, after about 2-3 weeks I received a phone call from someone who was eager to help, and they fixed the problem.

  8. B says:

    Can I complain about the Sopranos Finale or Jerico being canceled?

  9. Erskine says:

    @B:
    “Can I complain about the Sopranos Finale or Jerico being canceled?”

    No, but you can complain that the iPhone makes your hand feel small and ineffectual…

  10. nucleotide says:

    I’ve had good results using the FCC online form. One example… After getting nowhere with nextel’s customer service I filed a complaint online. Within a couple of weeks my problem was fixed and nextel also gave me a $100 for my “inconvenience”.

  11. MercuryPDX says:

    @galatae: “It’s a less effective tactic when there are a few hundred thousand complaints logged”

    Unless, they’re all from the same three fundies, then it SHOULD count as three instead of three thousand.

  12. spanky says:

    @trai_dep:

    Unfortunately, the only content-related issues the FCC can address anymore are indecency or obscenity complaints. Since the repeal of the Fairness Doctrine back in the 80s, the only other content-related mandate is some vague directive to serve the community interests, and that’s only addressable during a very short window before license renewal. And I think TV broadcast licenses are good for 8 years or something now.

    So effectively, the prudish fundies are the only people who have grounds to complain about broadcast content.

    You can still file other types of complaints with the FCC, though, for things like fax spam and telemarketing. Not that they work very well or anything, but in theory.

  13. consumer_999 says:

    Contacting the FCC won’t work, at least in my experience. There’s a slumlord paradise down the block (four tiny units in one house, >$1000/mo rent each) which had a 20′ cb or ham radio antenna (I don’t know which). For 2 YEARS, there were a steady stream of white trash moving in and out, and sure enough, each of them took full advantage of the antenna to listen in and chat with truckers passing through the area (truckstop 4 miles away). All hours of day or night, non stop chatter – coming full blast through telephones, televisions, and sometimes even stereo speakers despite the unit being turned off(?!) Called the police. Called the FCC. Filed a report. They said it just wasn’t important enough to send out an agent, and they couldn’t do anything – contact the local police. Back to the police, they say they can’t do anything. IS this a friggin’ society, or not? I actually record the woman using profanity and call the FCC back – they still don’t care.

    The only way we finally got it to stop was the true American way – we sued the bastards. I went around and got signatures from angry neighbors, and in court, the judge ordered it taken down, and fined the guy $100 for the trouble.

    The FCC won’t do shit unless you are huge.

  14. tcp100 says:

    @consumer_999: This is because what the “white trash” was doing is legal, and the fact that your equipment was getting interference is not their fault.

    Your stereo, as all consumer electronics devices are, is a part 15 device.

    You know that sticker on electronics equipment that says “this device must not cause harmful interference to other radio services and must accept any interference caused by the legal operation of other radio services”?? Guess what. That applies to you. The FCC was right; neither they nor the police had any right or reason to react to your complaint as such.

    Every consumer should read the FCC regs concerning the Part 15 rules – [www.arrl.org] – and understand that manufacturers, in the interest of cutting costs, do not adequately shield most electronics from interference.

    If the Ham Radio operator next door is making your stereo equipment act crazy – guess what; he’s licensed, your device is not – he’s transmitting within rules, and if your device isn’t shielded adequately enough, tough luck. Unfortunately, there are no rules which require manufacturers to shield devices from radio emissions – and if there were, electronics would be a lot more expensive.

    You probably could have solved your problem with an inexpensive high-pass filter.

    It sounds unfair, until you realize that without such a rule, nobody could transmit anywhere – and anyone who wanted to create any kind of radio transmitter would have to knock on every door in the neighborhood, invite themselves in, and upgrade the shielding on all of the $29.99 Wal-Mart consumer electronics devices in every house.