We posted about how Ian started blogging his quest to get Sears to make up for delivering the wrong dryer, repeatedly. Now, the executive customer service types are ignoring his requests for a refund, despite their promises to do so in full. Ian has vowed to take Sears to small claims court-the last recourse for aggrieved customers.
Sucks that it’s come this far but we applaud Ian for his tenacity and wish him luck.
On a related note, here’s how to start a blog to tell the world about your customer service complaint. — BEN POPKEN