Still working on the video. Here’s a small taste of what’s to come…
— BEN POPKEN
PREVIOUSLY: Next Week: Consumerist Catches Major Company In The Act
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Awesome! Looks like you guys finally exposed the Wal-Mart Nazi t-shirt conspiracy!
I knew it! The Anti-Honey Laundering Corporation Of America is going down!!
yes! ds-max joining forces with china and walmart nazi dell computers paid by bank of america!
I’m in the market for Nazi paraphernalia. Anyone know where I can find tshirts?
With everything we know about Best Buy, or that former employees readily admit to, I am curious to see what new light Consumerist can shed on anything they do. My guess is nothing, though that’s just my skeptical nature.
Geek Squad has nuclear weapons powered by Nazi t-shirts and recalled dog food!!!
YES! Con-Ed caught partnering with China to sell poison toothpaste door-to-door!!!
Oh man, I hate Best Buy something fierce… This should be fun.
Our temp smells vaguely of cat food, so I applaud any attempt to sanitize him.
The darkest conspiracy of them all, the consumerist is behind all of “faceless corporate America”. Who would have guessed it?
If I have to guess I’d say you ran a screencap program while the geek squad “repaired” your computer?
Is there something I’m missing? I can’t see any video… :-/
Haven’t you been “working” on this video since yesterday? You’re bloggers? What else do you have to do? I think it’s quite the appropriate time to GIT R DUN already.
13 lengthy posts filled with irrelevancies with a final result of ‘I didn’t get the job’?
I echo His Holiness’s sentiments. Please do hurry up and show us already. I would like to read/view this article sometime before I go on vacation.
So, I’m taking bets right now, what’s the over/under on how long it will take before someone from Best Buy’s legal department sends a “cease and desist” letter pertaining to this investigation…
The over/under is set at 3 days. I’ve got under, it’ll take less than 3 days, in my opinion.
$5
Dan
I’m in on that action
5$ Under
Should take about a day and a half
That Geek Squad tool is ridiculous. You don’t even need to know how to use a computer to fix one, you just press a button. If that doesn’t work then I guess they charge the customer anyways and tell them they need a new hard drive or something.
Trying to get the format so it doesn’t look like gobbleydeegook and transmitting large file sizes takes time. Now we can finally begin actually editing it!
@They Call Me Dan: 3 days from now?
The odds are greater that we wont even see anything of substance for 3 days (many cliffhangers to come!), let alone see anything of substance at all, so I think the over is a better bet if the clock starts today.
BEST BUY INTERNAL COMPUTER PRICE FIXING!!!
Finally! Those personal finance tip bloggers are going down!
As a former Geek Squad employee, I have to say that I don’t hate Geek Squad.
I hate that Best Buy allowed Geek Squad’s internal culture, morale and focus on delivering supreme customer service to deteriorate.
Food for thought:
You can’t please all the people all of the time, however, you should be able to please most of the people, most of the time.
Any retail giant must focus on the bottom line, as well as encourage appropriate sales behaviors, however Geek Squad is a service entity. Not a sales entity. The first focus should be on the customer, not up selling them in every aspect.
Best Buy’s Geek Squad services are an 80% margin “product,” so every time an agent fixes a computer, it only costs the company about 20% of what someone pays to perform the service. With that in mind, if properly executed, any service-minded organization built on word of mouth for suburb service would flourish simply on repairs alone.
Service organizations focus on 1. fulfilling the needs of its customers and 2. fulfilling the needs and desires of its employees.
Any successful organization delivers on the promise of this mantra: happy employees equate to motivated employees and a suburb bottom line.
Important things have been ignored in Best Buy’s Geek Squad from a grand scale: such as the needs of the employee, adequately training the employee, as well as a level of equality in regards to ignoring and/or disobeying policy.
That being said, there’s more than meets the eye to a retail giant who’s pissed off a few customers.
as a best buy stockholder, i hope this doesn’t hurt me.
as a former best buy employee, i hope this is awesome and i can confirm it.
@whiplashchick:
Dude…dump the stock.
It’s like…holding stock in Hell…maybe you don’t run the place but really, do you wanna be associated with that?
I’m an in home computer tech…this video is getting pasted (link to consumerist) on my website!!!
I am so making popcorn for this.
@They Call Me Dan: $5 on over!
@whiplashchick:
Sorry bud, your already screwed. Best Buys stocks tumbled today… [www.forbes.com]
@enm4r: The over/under starts when the post hits Consumerist, not right now. So, I’m sticking with my UNDER at $5!
I’m guessing either they did absolutely nothing, or searched for porn.
Me, I’m banking on porn. Or hoping for porn. If there’s no porn involved, could you maybe spice things up by adding some?
@dbeahn:
hahaha!!!! That one’s good : )
I’m thinking it must be porn related, or maybe Geek Squad filming Ben in the shower while they “fix” his computer…;-)
@PixieDust:
That was REALLY not something I wanted to think about today…
*shutters*
SOB!
Where are the kittens?!!
{ whooping } { hollering } { carrying on }
Oh man, I hate Best Buy something fierce… This should be fun. Ditto.
To the stockholder(s): Dump that stock.
I hope this is another corporate learning moment — post-Enron, post-AOL. In between my glee and gloating at instances of Best Buy being deservedly nailed, I honestly hope the world learns from these scandals, and learns that there are better ways to do business (namely, having a culture and practices that don’t involve screwing ANYBODY over, ever).
@ tedyc03
I purchased the stock when I worked there. %15 discount.
@ Scazza
Yeah, I didn’t have much, but that hurt today.
So thats what they meant by Honey…
Itchin’ to see where this one goes…
So… It’s Friday now… almost the end of the week here…
*sigh*
For real.
CONSUMERIST INDUCES EXTREME STRESS ON ITS READERS
Wide World of Web, Earth – The wait for a highly anticipated investigation report has posed multiple health risks to consumerist readers. Reports of headaches from excessive monitor viewing and finger pains from clicking the reload button have left many people about to jump in front of trains. Which they would do, but then they’d never see it, right?
Expecting a prologue from Gaby touching on points such as false advertising.
Seeing that it’s been so long… Maybe whoever it was about got wind of it and put out a cease and desist before it was released? :-X
Wow…it’s Tuesday and still no post (or update as to where the post is). Did Delta kidnap Ben?
Wow, there’s still no video–a full TWELVE days later! Well done yet again, Consumerist.
Ouch…maybe the video got lost on US Airways and the Consumerist is just waiting for their website to load.