Give The Gift Of Tech Support With A Free Day Pass From Fog Creek Copilot

Fog Creek Copilot is celebrating Father’s Day by giving away free Day Passes, allowing you to finally prove to your father that you are better than an Indian customer service representative. Copilot is a zero-configuration utility that lets you seize another person’s computer like a Mongol horde. Except instead of pillaging and burning, you install Firefox and remove spyware.

While connected as a helper, you see the desktop of the person you’re helping in its own window. As you move your mouse within this window, the other’s mouse pointer moves, and as you type, the text appears on both of your screens.

Don’t think tech support is a real gift? Were it not for our ability to resurrect our father’s beloved Albertus Medium font, he may have strangled himself out of frustration with the very ties we gifted in years past. — CAREY GREENBERG-BERGER

Fog Creek Copilot
(Photo: ebeth)

Comments

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  1. UCF_Chris says:

    Great tip, but how do I access the free day pass? I can find no mention of it on the Fog Creek website.

  2. The Walking Eye says:

    Or you could just use remote desktop for free all the time.

  3. AdmiralNelson says:

    https://www.copilot.com/fathersday/


    You don’t use RDC because many people are behind lots of firewall and other oddness, and the whole point of Copilot is that you say:

    “download this and I’ll do the rest”,

    instead of

    “Click Start, click Control Panel, and then click Performance and Maintenance. Click System. Click the Remote tab, select the Allow users to connect remotely to this computer check box, and then click OK. Now turn off your software firewall. Then point your browser to your router, goto the Port Fowarding section. Add 3389 there, hit apply. Oh? Your modem also acts a router?….”

    It’s main use is for tech support from a business where you woudln’t want to give them RDC access and with copilot you can watch them to know what they are doing. No I don’t work for fogcreek.

  4. The prices on Fog Creek are pretty steep. There are a lot of cheaper options out there, and for the enterprise user a lot of options with more robust features.

    Any support app without restart/reconnect and file transfer won’t get you too far.

  5. stevekal says:

    there are several types of remote connect, but broadly there are two types:

    1. The first type you need to first load a program on the pc you want remote access to.

    2. The second type you don’t need to install anything in advance on the pc you want to connect to.

    Fog Creek Copilot is the second type, which works great when you need to connect to someone else’s pc, and they are at their pc.

    Other options are Logmein’s Rescue product, which goes for $99 / month, and Remote Support System, which is a one time charge of $349.


    If you instead need to remote-connect to an unstaffed pc (like to get to your home pc when you are at work, or to get to your small-office pc during off hours), then you need a product which pre-loads software on the pc you want to connect to, so you can connect without someone at the other end clicking YES ITS OK TO CONNECT.

    LogmeIn has a free product which works great in this scenario. They have a Pro version ($70 / yr for 1 pc), which also offers remote/local printing, as well as file transfers.


    GotoMyPC offers similar functionality for $20 / month or $180 per year.

    As previously mentioned, if you are technically savvy and can edit your router’s configuration, you can make one pc available via Windows Remote Desktop Connection (RDC), which is available free for most Windows versions.

  6. oldhat says:

    Thanks for fixing what seems like a thinly veiled commercial for Fog Creek.

    Sad that the readers offer better info than the actual article.

    The free version of Logmein works great. Was able to tutor my brother in video editing (Premiere Pro) while he was on a random wifi access point he came across. (I couldn’t see the video but saw everything else fine)

  7. bglav says:

    http://www.crossloop.com – Free. Simple installation requires no firewall config on either end and uses the well-known VNC server/client.

  8. iankasley says:

    My preferred method is using Hamachi free edition for establishing a quick and painless VPN between your machines and Windows Remote Desktop to take control of the remote computer.

    Secure and relatively speedy, given decent broadband connections on each end.

  9. gpdempsey says:

    One more free option is Zolved’s Remote Control. Works through firewalls and what not.


    stevekal, with Copilot, both users have to install a program to connect. I’m not sure how you could do remote access without installing the “give access and “take control” programs.

  10. JustAGuy2 says:

    Mongol HORDE, not hoard.