Thank goodness for United Airlines, they’ve solved the problem of what to do with grounded, stranded passengers. You know, the problem that Congress has been having hearings about? The solution: a 20% off coupon, a $10 airport meal voucher and a note of apology! The Denver Post says that United will consider anyone with a taxi-out delay of more than 3 hours or a taxi-in delay of more than 90 minutes eligible for the goodies.
United said that 324 of its flights had ground delays of more than 3 hours in 2006.
Forgive us for being cynical but if this happened to us, we’d tell them to take their 20% off coupon and shove it in their tail rudder. —MEGHANN MARCO