Some reason he reminds me of the Pringles man.....

Thanks Ben!
Now I can ask him how he liked his $4 million dollar bonus last year (on top of his $2,149,590 salary).

http://biz.yahoo.com/ap/070427/directv_executive_compensat...

I'm sure a lot of it goes toward the up-keep of that 'stache.

Please, if anyone gets through, post a transcript. Or even better, a recording! Wait. Is that legal?

What do I say when his secretary asks, "Who is calling?", when I say "Carey's office, please" in my most professional tone?

Just wondering...

Tell them you're Carey's mustache groomer calling to schedule an appointment.

I'd love to see the contact information for Dish Network on here too. There call center sucks!

Gayest looking. CEO. Ever.

Its a well known fact that anyone with a mustache that fancy has to be fun to talk to.

I wonder if he twirls the tips of it for emphasis at critical points.

(imagines him carefully combing, shaping, and gelling his moustache before a date) Ahhh my mind is so random!

I'll give you what-for!

I wonder how much Chase charges for mustache rides? It's DirecTV, after all, so I assume they are not free.

I think they're on to you... They lock consumers into contracts without notifying them and then laugh at them. Executive customer service provides no different level of service than their regular dept. It's just easier to get a human.

Thanks - The "Carey's office" thing worked! DTV tried to pull an "AOL" (not cancelling even though I insisted, and continuing to bill my credit card). The ordinary reps were useless. I reached Carey's office and his assistant agreed to issue a refund to me for credit card overcharges. Just to be sure, I contested the charges with my credit card issuer, though.

As of this writing they ask you if you are a customer when you ask for his office and transfer you to someone in his office for handling. I spoke with a gentleman named John who heard me out and will look into things. Great info here - I suggest that other people caught in the system use it.

I just shot him an email. the receiver i LEASE from them broke, they sent me a new one, and then extended my contract for another year, w/ out notification. On wait, actually they did notify me via my bill. Which would make sense but I had paperless billing. SO heads up direct tv users, make your home page the direct tv service contract agreements and refresh often. apparantely if you will end up w/ an UNAUTHORIZED CHARGE of $337.42 at christmastime that throws your account into over draft. CLASS ACTION ANYONE?????

After constant problems dealing with DirectTV customer service reps for 4 months in order to receive a refund for the $345 they owed me for canceling early (within 24 hours of installation) - I found this site, and emailed Chase Carey to see if escalating my issue would have better results. Within hours someone from the "office of the president" called, told me they were working on my refund and that they would credit it back to my CC within 2-5 days. 2 business days later I received my refund. I really recommend emailing/calling them - the woman I spoke with was friendly, asked me no further questions, (probably because my 100 other calls were documented in the system) and just gave me my money.

I have had Direct Tv service for over five years. I had my service moved and upgraded to my new home on Dec,7th.2007. The installation was very messy, they left wires hanging everywhere inside and outside the house, never connected the ground cable outside for electrical safety, and we lost signal every few minutes. I called and complained and Direct TV sent another tech out almost two weeks later. He stated the first tech was fired and he "fixed the service". Within 15 minutes we began to lose signal again.
I called and e-mail Direct TV about this, offering pictures to prove the service was installed sloppy and didn't work.
I e-mailed them several times, it's easier because their call centers have people that can't speak clear English and are very hard to deal with and understand. Finally I told them to cancel my service because they couldn't meet there commitment to me and provide a working service. I also asked for a return autho# to send their receiver back to them.
Around a week later Jan 11th.2008 I received a disconnect e-mail and bill for 93.00 .I e-mailed them saying I had no service for that month so how do I owe them.
On Jan 18th.2008 a box with return instructions was delivered to my house for the receiver.
On Jan 22nd. 2008 I saw Direct TV was pulling $562.83 from my checking account.I took of work and went to my bank to stop this from happening, I signed a stop pay but my bank had to investigate it first. I was told to contact Direct TV and ask them to stop the transaction.
I called Direct TV several times, I was told the charges were for an early termination of service.I told them again I never had a working service to begin with.I got nowhere with the call center, the language problem was just to much, I asked for some one that could speak better English and I was repeated the same thing again. Direct TV used a check card I had used before to pay my bill on-line and charged my account without my authorization $562.38.
When I got home that evening I received a bill from them stating what the charges were and it was due immediately.
No one that speaks good English will talk to me from Direct TV, THEY broke the law pulling money from my account without authorization, caused my account to bounce checks, left me unable to buy groceries this week for my family, I've lost two hours work as of today trying to clear this up.Tommorrow I have to go to my bank again and to an attorney .
What a nightmare, please pass this on to everyone to warn them about direct tv's practices
Richard C. Morrison
Boatdoc1963@yahoo.com

Class action? that makes attorneys rich.I'm going after them with my banks help.
These people are crooks,tapping into my bank account without permmission gave me all the power I need.Go to fcc complaints also.

Today I lost a Rock, Paper, Scissors face off at the office where I work and had to be the one to call Direct TV customer service.

We've had Direct TV at work since June. This week, the receiver just up and died.

As much as I don't care about saving our company money, I was morbidly offended that a Direct TV receiver boasts a stout 90 warranty. If your receiver bites it anytime after 90 days your options are 1)buy a new receiver and re-up your contract. 2)buy a new receiver without re-upping your contract and pay more or 3)get into an endless cycle of idiots on the other end of the phone.

During the course of a nice little 45 minute chat (I swear if the people I spoke to were just one IQ point dumber the Jedi Mind Trick would have worked) I stumbled over here and tried giving ol' Chase a call.

When I said the words Direct TV to the operator, I got transferred back to phone hell.

I tried again this time saying I was calling to do a story about the state of customer service and lo and behold I got the number of the head of the media relations department. I left a message and am waiting for a call back.

If I get any answers I'll be sure to post them.

I have a new one--if their automated system is not working they will charge you 5.00 for the "privilege" of paying your on-time bill!!

If anyone has a corporate link for MDU Communications in NJ, plz forward it to me, We have Directv but its through this MDU Communications an we reside in FL.
Our nightmare with MDU has been horrible, after a week of no service we now have someone out fixing or replacing the dish, but only after having endless hours each day on the phone with MDU Communications, this all happened over the holiday weekend. MDU services are crappy and since they can't fix the problem they are using less than a reputable contractor company to do the work so hasn't shown up and when he was called out on not coming he used the line " It was raining on the job site, so I left ". I would love to be able to blast an EECB to MDU Communications.

I got DirecTV in December after experiencing my "last straw" moment with Comcast. I love my service and get my money's worth and its way cheaper than what I was paying with Comcast. I ordered the plus DVR package (as i didn't ahve the money at the time to afford the HD).

Fastforward to now ... I decided to upgrade to HD and add another HD receiver. I called and told them I wanted to upgrade my service and they told me, "GREAT ... it'll be about $500." ?!?!?! Since I am already under contract, I get no discount on the receivers and have to pay installation fees (even though I have an outstanding customer). Called a few time and got the same answer followed by the "There's nothing I can do" zinger.

So, after searching eBay and craigslist for used receivers, I came across this site and decided to give Mr. Carey's e-mail address a try -- why not, right?

Kristen, from the office of the president, called me 2 hours later. I got $100 knocked off the one receiver and they waived the installation costs. I was fine with this outcome as i anticipated the upgrade to cost me ... just not the equivalent of a good down payment on a car. I asked Kristen about the office and it use after we closed the deal and she told me that the Office of the President is authorized to do deals and discounts that regular customer service cannot.

SOOO .... to sum up, I am now a member of the Consumerist due to the treasure trove of info here and wanted to report that this REALLY DOES WORK ... and works FAST!! If you are getting the run-around with DirecTV, give it a shot.

After 3 weeks of dealing with incompetent DirecTV agents over an early cancellation fee that should have never been assessed, I e-mailed Mr. Carey and my problems were solved the next day. Thanks for the info guys.

I've had a similiar problem as some of you. I was told my plan would cost $34.99 for 150 channels. I am being charged $52.99 and no matter who I talk to at DirectTV, they tell me they can not help me. They say I had to fill out a rebate form that I never heard of!! Even if I did, the rebate was only $10 which does not make up the difference. I just wrote a letter to Chase Carey, we'll see if that works though I doubt it. I am about to write on every blog, comment opportunity, newspaper and call Denver TV stations. This is absolutely ridiculous to feel so helpless against a TV service company. They won't talk with me about any options, just "sorry, we can't help you". It's like it was planned all along!

I am a tech for Directv and I am having a problem with one of my managers giving the work in my area to out of state techs. I came to this site looking for contact info for the President or someone in corporate Directv. I found this info so I sent an email to Mr. Carey to file a formal complaint against the manager. We will see where it goes from here.

I just signed up and was totally lied to. NOTHING that I was sold is happening. I received my first bill yesterday and am being billed for the total amount - not the 12-month special I signed up for. The "special" does not go into effect for 6-8 weeks after the "rebate" that you have to sign up for is received. Noone told me of a rebate, just that I would get 12 months for $29.99. On top of this, I was told that I would receive credits for 2 of my receivers for 5 months. When I questioned these credits I was told they can't do that and have never heard of such a credit. The person who sold me this package also told me that I could cancel if I did so during the first 30 days - not true!!!! We have had Direct TV at our cottage for the past 8 years and pay $57.99/month for this. The reason I signed up for Direct TV at our home, is because I was told that I could cancel our cottage service and have the cottage service "mirrored" from our home for just $10/month. Guess what….can't do that either. In fact the tech from Direct TV told me there is no way possible to do this. I was also told that I could "split" two TV's so that I did not need to have to pay for receivers for two rooms at home. When the tech came in to install the dish and receivers I was told that it cost $45/room to have this done. While this is a charge from the company installing the service, the installer told me that Direct TV knows there are charges for this. He said that this happens all the time - customers are not told that there will be a fee for certain requests and while Direct TV cannot quote the fee because they vary, they have a general idea and should tell customers that additional installation fees may apply.

With the exception of the tech from Direct TV, all other customer service people tell me "we can't help you".

And to think, this has only been my first 6 days of Direct TV!

Thank you for the email for the ceo of direct tv. I had the same problems as the rest. They had ripped $426 out of my account. I got a call this morning from a rep in the presidents office that my refund would take no longer than 10 days. By the way here's another phone number to reach them 800-455-2180. happy hunting!

Heres the deal. We bought a new HDTV today. Called Directv to upgrade to HD programming. We have been customers for about 2 years and had lots of billing issues during that time. We were told it would cost us $199 for the HD receiver, plus other fees for the replacement of the dish, etc. Their website is offering free HD upgrade with the receiver and everything. Guess what? That offer only applies to new customers, not the existing customers who are their bread and butter. Spoke with no less than 7 people, all with the same result. I will be sending Mr. Chase an e-mail, just to let him know what a bunch of creeps and idiots work for Directv.

Thanks consumerist. Dtv denied my $50 referral for me and the person who referred me even though I signed up directly through them. A quick email got our accounts credited within 24 hrs.

Since i've I read your email, the comments are outstanding,I have sent an email to customer service, on my issues. Look's like Chase and the rest of the Management could do with a little less $ so we could enjoy our service with less expense P.S. I would be ashamed to charge what they do! BOYCOTT, BOYCOTT, STAN

Just to let you know how terrible your service is I ordered Direct TV on 12-16-2008 the Choice plus package with 1 yr free no increase and free HDDVR and 3 months HBO, Show and Max well they installed it on 12-18-08 I never received my Free HDDVR and I have an HD TV. Also they completely goofed up my order by charging me over 100 dollars for the first month which was suppose to be 39.99 plus tax and box. Also the technician cut my carpet 12 inches from the wall into my room and charged me $70 to do that which I have received back from the technician for cutting my carpet. I finally after a month have straightened out the billing to were it is suppose to be. But the HDDVR I never received and was promised by a guy named Brian who fixed my billing, when I called today I had a very rude supervisor on line by the name of Brandon who said I will not get an HDDVR unless I pay for it. This is false advertisement since the advertisement said Free upgrade to HDDVR
If that is how you handle new customers I think I will put the word out all over the web and my friends not to get Direct TV. I have also noticed a lot of people are complaining on the web what kind of service you are giving.
Xenia

The government once again has us over a barrel with the new HD transmissions. Not everyone can afford even the $10.00 (after coupon) for a receiver box. We are forced tp get either cable or satellite service. The government should step in and regulate these prices as well. Direct TV would be wise to lower their prices A LOT to get more customers thus increasing their profit. Adding all of the extra charges that I have been reading about (above) is poor business practice and will only lose them customers. What are they thinking?

The number works beautifully. The phone was answered by a Robert.

He agreed that the way I was treated by Customer Service did not seem to be proper. He fixed my issues while on the phone and thanked me for the call. They said they would look into the procedures and systems because he agreed it made no sense.

Don't know if they will do anything but solved my problem completly in less than 10 minutes.

I tried emailing Mr. Carey at the email address listed. It was intercepted by their "customer care" group. One of their reps "Rachel" advised me that all executive emails are directed to the "customer care" group and have "empowered" them to make all the decisions. I've been arguing with them for three months regarding a bogus $240 cancellation fee they have charged me (including directingly billing my credit card, which I got removed.).

Well, even though I've had DirecTV for less than a full billing period. I'm stuck paying 440 dollars for a service I barely used. I am totally turned off by this company.

Spoke to John in Mr. Carey's Office. Got immediate help. But, this was after multiple phone calls to the 800 number. He explained the circumstance of my request. Three phone people at the 800 number were of no help. Refused to get me to a supervisor or have one call me back.

@SargentNumsane: I had a similar experience. I bought/leased/whatever an HD DVR from Driect TV in Dec08. Two installers spent eight hours at my home but could never get it to work. I even paid one of them $60 privately to replace some wiring that was just fine! The installers did not have flattering things to say about the equipment. In mid-January I arranged to return the receiver to Direct TV, assuming the "return" also meant "refund". Ha!

Yesterday (June09) I called to find out where my refund was. The usual 800 "resolution specialists" kept insisting that once I had activated the equipment (i.e. asked Direct TV to send a signal to it) the lease/sale was final and I could not get a refund. NOR would they return the equpment to me. However, they did offer me a $75 "frustration credit".

I called Carey's office, spoke with a very nice assistant named Luke, explained my problem, and he kindly refunded my $350.54.

I signed up for directv 2 weeks ago. The installer drilled through a wire or something during his sloppy install and cut out the power to half of my house. I've called about 10 times and emailed and have gotten nowhere. Each phone call leads to "someone will call you back...". I sent an email to Carey today and will see if that helps at all. This is ridiculous. 2 weeks with no lights in my house sure as heck isn't worth 200 channels of television.