Baskin-Robbins Fined $500,000 For Shorting "Pints" Of Ice Cream
Baskin-Robbins has settled a consumer protection lawsuit with the San Diego Attorney General after it was discovered that 83% of their "hand packed pints" of ice cream were about 4 oz short of being an actual pint. Whoops.
Baskin-Robbins will pay "penalties of $343,000 and investigation costs of $148,164. [The settlement] also contains a court order prohibiting Baskin-Robbins and its franchisees from delivering less quantity of its products than what is advertised," according to the attorney general's press release.
"Our office works hard to ensure that consumers receive exactly what is advertised to them," said DA Dumanis. "It's important to hold businesses accountable--even when it comes to ice cream—and we will continue to make sure the public gets what it pays for."Ice cream is serious business! —MEGHANN MARCO
Baskin-Robbins Ordered to Pay Almost $500,000 for Not Delivering As Advertised (PDF)(Thanks, Larry!)
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When I worked there, we had a little scale that we had to weigh all our hand packed pints, quarts, and gallons on. And I always thought - "This is weird because a pint/quart/gallon is a volume measurement." And nuts, candies, cookies, etc in the ice cream affect the weight.
In all honesty, if an underpaid teenager whose boss violates minor labor laws is packing this thing, it depends on how hard the ice cream is and how much of a jerk you are.
@homerjay: Okay, now I'm looking at your comment and thinking you could use a scale and I'm just a huge moron.
It doesn't really matter, I guess. The point is that I'm sure my boss was riping people off too.
missbrooke06: Did you pack them to 20 ounces? If so, I wonder of someone somewhere someday decided that "20 fluid ounces must equal 20 dry ounces, so lets not pack more than we need to and save some dough."
so where and to whom is that settlement going? all i've found is a breakdown of what has been paid to the city and county of san diego...
"This judgment also required the payment of $148,195.27 in costs and civil penalties, $87,871.21 of which is paid directly to the City of San Diego as its share of the penalties and costs of prosecution. The balance is paid to the County of San Diego as its share of the penalties (also $50,011.22) as required by statute, and the remainder ($10,312.84) is paid to the participating weights and measures departments for their costs incurred in the investigation. This judgment has been paid in full. As you may know, I established the Consumer Fraud Unit in 1973 as a specialized section of the Criminal Division. This
most recent case settlement is a fine example of how broad-based and effective law enforcement can be accomplished through such an organization.
Respectfully submitted,
JOHN W. WITT
City Attorney"
anyone got more info?
@gorckat: A pint's a pound, the world around (a pint of water at one atmosphere of pressure, at least). So 16 ounces of ice cream, if it had the same density as water, would weigh a pound. Since Ice cream is less dense than water (other wise an ice cream float wouldn't float), you need more ice cream to make a pound.
Let's see... Baskin-Robbins revenue: probably about $500 million. Fine: $500K. That's 0.1%.
So that's probably about the same as an average American earning $40K getting a fine of $40.
That's why I call these fines a slap on the wrist... but still it's MUCH better than the puny $10,000 fines I hear about imposed by the Federal government for worse misconduct.
@gorckat: You know, it was about 6 years ago now so I don't remember what the scale was supposed to say. I usually just filled the container unless my boss was around (and he rarely was. As chipslave said, they give a franchise to anyone.)
We were also supposed to weigh every SCOOP to a certain weight. It was bad news when you had to weigh it because the boss was there and the customer said "But you gave me more last time!"
@darkblast93: A pint is 16 ounces, so that would be the equivalent of your 20 oz gatorade only having 15 ounces of teeth rotting goodness.
Forget the ice cream though. I'm bringing a graduated cylinder to make sure the local barkeep isn't a meniscus below a pint!
@dbeahn: If you label it with a certain amount, that's what it has to contain. If they had added the word "about", they might have been OK. But they didn't.
Forget the missing four ounces; I want to know where the hell the 31 flavors are. I've never once been into a Baskin-Robbins that actually had 31 flavors of ice cream to offer.
They've got all of these random froo-froo blended shakes and ice cream cakes and even doughnuts at the local stores around here, but they can't even get the thing that they advertise on their logo correct.
Well, the government DOES regulate certain aspects of ice cream, such as how much air (overrun) is allowed to be mixed in...at least for legal definitions.
Up to 100% for "Ice Cream"
About 20% for "Gelato"
That, and % milkfat.
10% = "Ice Cream"
12-16% = "Premium Ice Cream"
>16% = "Super-premium Ice Cream"
Mmm...
I worked at Baskin Robbins for awhile, and we also had to use the scales. For everything. When you first start they even have you using em for practice scooping (you should be getting it within ~5-10% +- of a set weight value EVERY scoop you make). Hand packs were measured EVERY time, and you had to get it even closer to the amount.
Also, the reason why it may seem like less ice cream is because we had to pack the hell out of it to get it into the small containers. You're getting a brick, not a fluffy mass (like you would at supermarket, or with scoops). you end up with at least a pint, in a container that's 75% the size of a pint (or whatever). If you do it to the scales like you're required, there is 0 room for air.
Good for the AG! If it ain't a pint, don't call it a pint. Now when are they going to go after bars and restaurants that sell "pints" of beer in those ubiquitous glasses that contain not a pint, but 14 ounces or less? I figured this little secret out when I worked in an Irish pub (thankfully, our stouts were served in a proper 19 ounce imperial pint glass). Try it next time you're at your favorite watering hole. Order a 12 ounce bottle and pour it into one of those glasses. There won't be nearly four ounces of room left in that glass.
@meghann:
call me a nit-picking douchebag, but Bonnie Dumanis is the San Diego District Attorney, not the "San Diego Attorney General"
hell, even the quote from the press release refers to Bonnie [oh yeah, first name basis down here in the german town of whale's vagina] as the DA...
in CA, the attorney general is a *statewide* position...and the current AG is former governor of CA and former mayor of Oakland, Jerry Brown:
http://ag.ca.gov/
I used to work for Baskin Robbins when I was 15. I was taught that we weighed every handpacked item for accuracy before it was given to the customer. But then again, that was decades ago and in my mind society has become so corrupt and disgusting in these last few decades that I'm not surprised they've changed their policy to screwing the customer...that's pretty much what every business, and soon every individual will do...Society is Doomed to Doom itself. - Sincerely, A decent person in a world of shit and decay.
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Without the extra 4 oz.'s how am I supposed to get fat and sue them for getting me fat?