Sprint Sets Up Consumerist Reader Executive Customer Service Hotline

By Ben Popken May 30, 2007

Sprint has set up a special phone number directly to the executive customer service queue just for Consumerist readers.

Use this number
1) For good
2) If you have a major problem with Sprint
3) After you have communicated with at least two different customer service reps and asked to be escalated to a supervisor at least once.

Magical number, inside…

703-433-4401  866-561-0035

The guidelines for good complaining still apply. When you call, state that you are a Sprint customer and Consumerist reader and you would like their help in solving your problem. When asked, succinctly state the factual basis of your complaint and how you would like to see it resolved.

We applaud Sprint for providing our readers with this number. We called it and a gal in executive customer service queue picked up. We also showed the number to our Sprint insider and he confirmed that it would go directly to that queue.

But it didn’t come easy. Sprint has been after us for weeks to take down a contact list with phone numbers and email addresses for over 25 of their execs, including CEO Gary Forsee. Seeing as sticks weren’t working, they threw us a big ol’ carrot. They also gave corrections for the contact information we posted (which had been cut and pasted from an internal Sprint database). Nice, that.

We hope Sprint’s action encourages other companies, recognizing failures by their bottom level customer service, to provide knowledgeable and proactive consumers with similar “hotlines to the ear of God.” — BEN POPKEN

(Photo: Cnet)

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Comments

  1. Alkmist85 says:
    August 27, 2009 at 5:28 pm

    I spent over a month trying to get some serious issues resolved with sprint that included one of their employees stealing my credit card information and making a payment on their own account. Finally I was so mad I called this number and still nothing got done. So I resorted to emailing each and every one of the executives that was listed on this site hoping that someone would finally get my issues resolved.

    I had a call within 1 hour, and a check in the mail that weas overnighted to me for the refund of the money that was stolen from me.

    The number may not get you far if you have a really serious problem but emailing the executives sure will. My suggestion is though don’t go that far unless you really have too.

  2. wiper says:
    June 4, 2010 at 5:43 pm

    I went to a Sprint corporate store (an actual Sprint store, not just branded Sprint) to exercise Sprint’s 30 day upgrade policy to get an HTC Evo on launch day. After waiting outside for 2 hours, I was informed by several guys who introduced themselves as managers that their district manager directed them to not honor the 30 day upgrade on the Evo “because it’s launch day”.

    After reading through the fine details to make sure there was no option to not honor the 30 day exchange, I dug up this number. The number was answered immediately by a very polite woman who agreed those policies did not sound like they were in line with Sprint’s official policies. Within 7 hours I received a call from “the” store manager, he apologized for the misinformation and promised to correct it with all of his employees. He then set a phone aside for me.

    Thanks Consumerist and Sprint!

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