We’ve already written about this quarter’s ACSI, but when we saw this headline, we just couldn’t resist: Both the airline and the cable/satellite TV industries have actually managed to score lower than the IRS in customer satisfaction, according to USAToday.
Of the 19 industries the ACSI asked consumers about, only the cable and satellite TV industry, at 62, fared worse. In comparison, the IRS scored 65.
“If a company has a score close to the IRS’ score, something is awfully wrong,” says Claes Fornell, the study director.
That’s either the funniest thing we’ve ever heard or it isn’t. —MEGHANN MARCO
Airlines score lower than IRS in customer satisfaction [USAToday]