RESOLVED: Best Buy Either Voided Your XBOX Warranty Or Sold You A Used Unit

Dan, who Best Buy told his XBOX warranty was mysteriously voided and they wouldn’t accept his return, has a happy update:

Eventually after some higher-up Best Buy managers were informed of your story (and I believe as a result of that,) a regional manager called my wife (I was at work at the time.) He told her that I was welcome to return the XBox after all.

I never really pressed into trying to get them to track whether they had already taken that particular box as a return, etc. When I finally returned it, I was just so tired of the whole thing that I walked right out the door without trying to follow up on what really happened.

If you recall, Dan bought his XBOX in March, while the warranty had been activated in November, making it a possibility that the unit was used and sold as new.

Yay, money back. The power of public shaming. It sometimes gets companies to do the right thing they should have been doing when no one was watching.
Beware, corporations, cashiers, managers, salespeople, your next customer could be a Consumerist reader. — BEN POPKEN

PREVIOUSLY: Best Buy Either Voided Your XBOX Warranty Or Sold You A Used Unit
(Photo: Crawfishpie)

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  1. axiomatic says:

    Man Best Buy should do more than what they did. Dan here is an obviously dejected consumer. He just wanted “out” instead of actually getting what he paid for in the first place.

    Shame on you Best Buy, you ruined a good customer.

  2. Buran says:

    I still don’t get why he didn’t have his bank file a chargeback seeing as he got something as “new” that wasn’t covered by the manufacturer as required for new merchandise. “Fine, you won’t cover my problem on a new unit under warranty? You’ll hear from my bank, enjoy your chargeback fee”.

  3. TPK says:

    Beware, corporations, cashiers, managers, salespeople, your next customer could be a Consumerist reader. – BEN POPKEN

    Whatever happened to that Tee Shirt contest? This suggests a great entry:

    Treat me right, I’m a Consumerist!

  4. ryan_h says:

    I had something similar happen to me a few years ago with an Ipod I bought at bestbuy. I tried to get the warranty work done on a mini battery, but apple advised me that my unit (which was purchased in march) had a warranty expiry date of the previous feb, and was one month out of warranty. after faxing my reciept for purchase to apple, they advised me that the warranty was activated when best buy “bought” the ipod from them. armed with this info, I took it in and best buy honored the warranty.

  5. blkhrt1 says:

    I know personally at the Best Buy I work at, that if you take your XBox 360 in with the following knowledge, that they will honor a return:

    Microsoft has stated that the xbox 360 warranty is effective the DAY it rolls off the assembly line and out of the factory, not the day the customer purchases one. So be sure to check into that before really making a purchase. I’m not any advocate or anything, but the replacement plans will cover that snafu…as they are effective the day your BUY it from the store. Something to consider next time.