Blogger Sarah has discovered the most painful way possible to cancel her DSL. She’s either crazy or she’s the most patient, good-natured person in the entire world. She writes on her blog:
If you also suffer from this travesty of service, here’s how to get out of your contract:
1) Set-up service visits every week, or every other week if you are taxed for time, for almost 3 months straight.
2) Take notes of what each tech tells you and what he does… and how it doesn’t help.
3) After 3 months, the cost to keep sending techs to you will outweigh the profits of keeping you in contract. (In my case, they finally admitted I am 14,600 feet from the signal center, much too far away to get a proper signal.)
4) Request tech services to make a note of this on your account.
5) Say a prayer, call the disconnect office, list all the dates of tech visits and their subsequent uselessness, mention the note, request to be released from your contract.
6) Thank the person on the other line for helping you to at long last end your DSL nightmare.
Dude, 3 months? You need to escalate. —MEGHANN MARCO