Whenever consumer news teams get bored they look for someone who had their house messed up by one of Home Depot’s contractors. From WCBV, Boston:
NewsCenter 5’s Sean Kelly reported that six years ago, [Diane] Turk hired Home Depot to install her new windows, but after shelling out thousands of dollars, she claims the job was never done right. “I don’t think if you have a reputable contractor they would have left the window looking like this,” she said.
Now, because of a Team 5 investigation, Turk’s windows are finally getting fixed. Gary White is vice president of Home Depot’s At Home Services Division.
“It was only after we brought this woman’s name to your attention that somebody from Home Depot called back and said, ‘We’re going to come fix your windows.’ That to me doesn’t sound like taking care of your customers,” Kelly said.
No, Gene. It sure as hell doesn’t. Anyone else want your windows fixed? Call a reporter. Or, hey send us your photos at tips [at] consumerist [dot] com. —MEGHANN MARCO
RELATED: Home Depot’s Contractors Instructed to Intentionally Inflate Estimates, Charge For Items Not Installed
Home Depot Investigated For Scammy Remodelling Services
Home Depot Remodelling Service Investigated For Sucking