A piece in the Wall Street Journal the other day about Motorola’s desperate search for a successor to the Razr reveals a “favorite refrain” of Motorola CEO Ed Zander, “I love my job. I hate my customers.”
Before you go burn Ed in effigy, you should consider that his customers are cellphone companies. They control Ed’s business. He has to go through them to get to you. That irritates Ed.
So you have to ask yourself: Does anyone like cellphone companies? —MEGHANN MARCO