Ordering through Dell Small Business and you’ll never step into Dell Hell. They have vastly superior reps and techs than those devoted to the Home and Home Office lines.
Reader Paul asked his helpful rep why there was such a different in service and she said that Home and Home Office uses “techs with little training and seat time,” whereas well-trained techs based in the US service Small Business.
With all the Dell horror stories going on, we felt left out, wondering why we never seemed to have a problem. Now we know it’s because when we ordered our XPS (back when we worked in a real office) we ordered through Small Business and had it delivered to work. We just wanted to make sure we got the package safely but turns out there were other side bennies. — BEN POPKEN