If you have an intractable issue with Bank of America, and calls to regular customer service and attempts to escalate are unsuccessful, try the manager escalation line:
Leave a message with your number and briefly describe your account issues and you’ll get a call back from Greg Copp, Bank of America escalation manager. — BEN POPKEN
UPDATE 9/01/07: This number is no longer active. Instead, try writing a letter to the CEO.