Phil spent over a year trying to get Equifax to fix a problem with his credit report all the other bureaus had already taken care of. Phil sent countless letters to Equifax, some of which were cc’d to members of Congress. Nothing doing. Then he emailed us and we passed on contact info for Dinah Watson in Equifax executive customer service. She wasn’t able to explain why Equifax couldn’t resolve the problem before, but she was able to fix it.
Executive Customer Service = Magic.
We should permanently affix a sign to the top of the site that says, “fix your customer service problems by taking them to top.” — BEN POPKEN