The $10,000,000 Sprint Cellphone Bill

Case got a $10,000,000 cellphone bill from Sprint.
The “Power Vision Access Pack” gives customers the ability to get on the internet, buy ringtones, watch TV, listen to music, and more.

Sprint, fix your billing system. Casey, stop looking at so much porn on your cellphone. Now hug. (Mediated hugs costs $1.83 per second). — BEN POPKEN

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  1. zero_o says:

    I just found out my Motorola Q from sprint is crippled by sprint as well (didn’t verizon get in trouble for crippling the features of phones) It turns out they have disabled the ability to send pictures text messages “MMS” from the Motorola Q, even though the phone supports it and the Power Vision plan I have includes “Unlimited Picture and Video mail”
    The sad thing is he will probably get some Customer Service rep in India (after waiting 20 minutes) who will read the bill and say “everything looks right, I can’t help you, you need to go to sprint store”

  2. rugger_can says:

    call 877-349-4413 (Customer care’s direct number) and ask to account services, tell them that you have a 10 million dollar feature provisioned on your account and this kind of gross oversight must be either intentional or complete incompetence. Tell them that you want that feature removed immediately and if any post dated charges where accrued because of this that you should be credited the proper amount to fix the bill to the correct amount. Let them know that you will take your business elsewhere if this kind of miss billing is allowed to occur.

    Be polite but firm. You may have to call several times (to get connected to the proper group). You can also call 1-800-Sprint-1 and select cancel my account but that can take just as long sometimes.

    Also your still on the older Fair and Flexable plan don’t let them change you too the newer Power Pack no matter what. The F&F plan is great as it has lower overage minutes that are charged in buckets that equate to around 20 cents a minute. On the newer equivalent you would pay almost double (or triple depending on your minute bucket selected).

    Also it would not hurt to ask if they could compensate you for such poor service with a service credit toward future data services or a % based MRC Discount.

  3. shdwsclan says:

    That is where GSM phone triumph.
    Phone and plan are separate.

    In a CDMA system, the phone is programmed directly by the provider, so they hold all the keys, and they open all the doors.

    The system is getting a revamp and also getting a sim card makeover as currently 80% of the world now uses CDMA and sometime side/by/side TDMA/GSM so there will be a time of standardization.

  4. rugger_can says:

    @shdwsclan:

    GSM technology is great indeed. However manufactures work together with providers to ensure that these features are systematically and intentionally defeated through the use of subsidy locks. Think of it as DRM for cell phones. GSM Technology uses the simcard to handle the digital encryption of the actual service and carry with it the actual “service” where by it is infact the “phone” so to speak. The hardware (the actual device) is just the medium by which this simcard is able to function. By using Subsidy locks on that medium (the equipment) they force the consumer to purchase the phone from them and only be able to use that phone with them. There are ways around this however they require you to purchase the unlock code or purchase (directly from the manufacturer in most cases of newer phones) an unlocked phone at full retail (or higher). Basically undermining their own technology. Kinda sad.

    CDMA on the otherhand uses the encryption to be handled 100% by the providers network, the device becomes a vessel and the simcard is now just a grouping of information on the providers network and allows them to do things like charging you for changing your equipment (I believe sprint charges 18 dollars for an “upgrade” activation or a ESN swap). Basically circumventing the whole need for need for branded electronic encryption by not giving a darn. However they will do other little things like resetting your upgrade eligibility if you (lets say switch your phone with a phone you bought off ebay or your brother gives you his old phone) FYI sprint’s upgrade eligibility information can be found Here. Having said this its apparent that no matter the provider your getting the shaft somewhere along the line just in slightly different ways.

    Age old adage. “Same shit different pile”

    Interestingly enough. Nextel (which now controls 100% of the IDEN network in the US. Does have simcards however they vary model to model and are fundamentally different depending on that model (in fact some are different in size as well). Having said this its still moot. Why because Nextel’s network is IDEN and Motorola owns the rights to the IDEN network, they invented it. Infact there are NO other IDEN phones on the market other then Nextel phones. This is why you pay 350 dollars for a multimedia phone that would cost you 99 dollars or less on any other network with the same features (minus the texting and “chirp”). Some will mention boost mobile but In my opinion boost mobile is owned by nextel. I won’t go there by goto Their website and tell me which socio-economic group that company aims its marketing at. It is completely against the grain with the rest of Nextel’s marketing (which is mainly business users).

    Funny isnt it.. Somehow Im not laughing.

    Another TLDR post from me.

  5. goredsox says:

    I wonder how high up they’ll have to go in the corporate chain to get that credited.