If you recall, Travis got charged $280 in overdraft fees after Bank of America gave him some wrong information about his bank account when moving to a new state. He wrote a letter the CEO, which we posted. Now, good news. He writes:
I received a call from “Lynette” in Executive Customer Service who refunded my $280 in about 5 mins.
Not sure why it took a letter to their CEO to handle this but they took care of it within 24 hours of receiving my letter.